I used to come here 15-16 years ago for quite some time, but then, on my last three visits there during that time, things did not go well at all three appointments. As a walk-in, was told wait 10-15 mins, but then had to wait well over 30 minutes with no apology; negative interaction with techs--both these things were very different from all my previous appointments. I found other nail places during these last 15 years. The last place I went to for over 3 years but management changed recently and it was not the same. i went back to Van's nail place on Dec. 17th to try it again. I decided to get only a manicure and see how it went. I could NOT have been happier. Tuan did my manicure and it was not only a very good one, but he was delightful. So, I returned yesterday (12/22/23) for pedi, brow, chin, lip, underarm wax and a brow dye. Walked in and told Van what I needed and she was very honest about the wait time (30-40 mins.), so I ran an errand and came back and she worked w/ her scheduled appts. and Lee's as well in a very efficient manner to assure her scheduled customers did not have to wait and also where I did not have to wait. Van did my waxing and dye and Lee did my pedicure. Very, very pleased! I feel this will now be "my place" (again)!! I get manis every 10-14 days, pedis every month, brow dye once a month, and waxing as needed so I will have a lot opportunities to see if everything remains outstanding and excellent as it was these recent visits! My husband enjoys getting me gift cards to my nail place and since I have been "trying out" new places, he has been unable to do so. NOW, he can come to Van's and get them (and it is right next door to where he gets his hair cuts!!). The pricing for all services are very reasonable. Lastly, it was comforting to see Van was still the owner as well as seeing other employees who were there 15/16 years ago! I did not recall Tuan from when I was there 15/16 years ago, but I am very happy he is there! HIGHLY RECOMMEND! read more