On Saturday October 8, 2016, I visited the Nails Spa location (2033 Buford Hwy, Buford, GA 30518) for a manicure & pedicure. My services were performed by Amy & Lysa. I paid $52.00 for the service. During my pedicure the technician caused a deep cuticle cut on my right big toe(hallux) which left the toe flesh area aggravated, sore and red. Later that day the toe began to swell and walking was difficult. I applied alcohol to ease the pain for a few days but when it didn't get better, I decided to seek medical attention. On Oct. 12th I visited Gwinnett Urgent Care where the doctor diagnosed that I had contracted Paronychia on the right toe cuticle/nail bed due to the cut caused by the Nails Spa technician. In addition the doctor stated the infection was advanced and was possibly a result of them using an unsterilized utensil. I was prescribed an antibiotic for 7 days to cure the infected area and assist with any additional bacteria that might exist other cuticle areas. On October 14th, I visited the Nails Spa location to discuss what happened with a manager and request reimbursement for the doctors visit & nail service. I shared with them documentation from my doctor explaining his diagnosis and finding but I was dismissed and told by Amy & another gentleman that I would have to sue them to receive reimbursement. Before leaving, I announced that I would be filing a formal complaint with State and possibly seeking legal action. I've now filed a formal complaint with the State of Georgia & Secretary to assist me in receiving fair reimbursement for an issue clearly caused by the Nails Spa staff. If no action from the State, then my only recourse would be to sue this organization for neglect, personal injury and pain & suffering. In my research, I've identified the owner (Viet Le) and plan to file a BBB complaint as well. read more