DIRTY!! INFECTION!! UNPROFESSIONAL!! Where to even start. First off, do not go here unless you want a massive bacterial infection, and want to spend a ton of money on doctors, antibiotics, facials, and makeup to cover and cure said bacterial infection AND THEN have the salon blow you off, lie to you, ignore you and never even listen to your concerns. What happened: I stopped at my normal salon where I get my eyebrows waxed and they were very busy so I was going to run to a few grocery stores and then come back. However, on my way to Mcknight road I passed this nail salon and thought, "I will run in and see if they have a free minute to do a quick eyebrow wax." When I walked in there was no one else there and she took me right back for a wax. I noticed her doing a few things here and there that I knew were not up to code per the Department of Health but I did not want to say anything and be rude. First of, she used one stick to apply the wax on my eyes and continuously dipped that stick into the bowl of wax without switching anything out. I kept thinking to myself, "maybe it's a new bowl of waxed and she throws the wax away in between customers and then gets new wax for the next person", so I said nothing. She finished my wax, I also got a quick manicure while I was there. I paid, tipped, and left. I was working night shift that night and while I was at work I massively broke out all around and in my eyebrows. Still, I thought "I must just be really sensitive all of a sudden, maybe my skin is changing or I am using new facewash". I still went about my night. The next day, I noticed that they were not pimples but open wounds that were turning yellow and orange and had drainage. At this point I went to my PCP who told me I had a bacterial infection on my head. He said he would put his career on the fact that the salon has been using the same bowl of wax for exceedingly too long, not ever throwing it away and replacing, and that their wax is full of bacteria, especially if the technician is redipping the same stick that touches my face into the bowl of wax 6-7 times and then using the same wax on the next client. At this point, I went and got a facial hoping it would help. It did not. The infection got worse and I had to switch from topical ointment antibiotics to oral antibiotics. My face looked absolutely awful for 2 weeks and I spent about $200 trying to fix it. However, this is not even the worst part. I even tried understanding that things happen and not all salons always follow DOH regulations and I know this. I am not dumb. What really pissed me off and caused me to write this review was how the salon handled the situation: BY DOING NOTHING. It has now been almost a month. I have called the salon at least 40 times trying to get in touch with the manager/owner. Every time I call the lady that answers says "owner not here" then when I asked when she will be in she says "she no come in here ever" and then I asked for her phone number and she says "she have no cell phone, maybe she come in another day. Try again" then I ask for her to please get in contact with the owner and give her my number. Never got a call from anyone. I went in a few times too and I am always told you have to talk to owner. Finally, one time I called the woman who answered gave me a cell phone number for this so called owner. The mailbox is full and she has never answered once. I have called at least 30 times. So needless to say, I will be talking to the DOH so they can go do an inspection and hopefully this does not happen to anyone else in the meantime. I now have multiple scars on my forehead because of the healing process and am not paying out of my butt for microdermabrasions and chemical peels trying to get rid of the scars: all form a $12 wax. The infection is not what even caused me to write this review, it's the lack of professionalism of the salon, the fact that no one ever has called me back, or even offered to hear what happened. So YES THEY ARE PROBABLY STILL USING THIS SAME BOWL OF WAX! Stay away. Antibiotics and copays at your PCP get expensive. Go somewhere else, pay a little more, and save yourself a month of pain, hassle, infection, and expenses. I am disgusted and annoyed and disappointed and infuriating. Apparently the owners name is Karen, although I would not know because she's never answered her phone or called me back. Shame on you Nail Secrets! I hope you get massive citations and fines from the DOH. read more