I made an appointment with Nail Pro for a full set of nails. I had in mind an acrylic dip. I showed up on time. One of the owners sent me down and immediately began to add tips because he said my nails were too short for an acrylic dip. I decided on an oval shape for the tips. When that part was done, he told me he had customers waiting and passed me onto his wife to complete the polish. I chose a neutral cat eye. I noticed she wasn't applying the polish all the way down to my cuticle. I looked to my right and saw another customer with her fingers in a bowl of cuticle softener. Then I realized they hadn't touched my cuticles prior to these steps. No softening, no trimming, no pushing back. Just simply applying tips and polish. We were beyond that point, so I didn't say anything , and I had just hoped my nails would look pretty. I could tell when she started working in the magnet over the Kat eye that it wasn't what I had had before, but I'm not the expert, so I just watched. Their English wasn't good, so having a conversation wasn't really an option. The charge for what I had done was $70. I hadn't had a manicure in years, so I figured that was the going rate. I was wrong! I left and went home. I wasn't happy with my new nails at all. Husband and friends told me I should go back and have them at least take the polish off and redo it since there was such a gap between it and my cuticles. Looked like I had a week old manicure already. I was very specific when I said I needed the manicure to last 2 to 3 weeks. I called the next morning and told them I wasn't happy and asked if I could come back in, and I was happy they could see me at 12:30 that day. I chose a red polish this time since the cat eye was off. Patrons should know that getting your nails done at this salon doesn't mean they will soak your cuticles, trim them, push them back, and then prepare the nails for whatever you specify. All that is an extra cost, and you have to ask for it. I've never had a manicure where that wasn't part of the process. Patrons should also know that if you want a shape other than how the tips come, that is also an extra cost. What other salons give you for a nice manicure, including all the previous things, for a reasonable set price, you will pay extra at Nail Pro. The owners are nice, though, and they did let me come back for another polish, so I gave them two stars. read more

Nail Pro - Terrible job - Nail Salons Near Me - Oak Ridge, Tennessee

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Only giving 2 stars because Krystal does a good job. I made an appointment for 1pm last Friday. Upon arriving, i was greeted by a male who started doing my nails. I asked for a pink to white ombré and told me I'd have to make an appt with Krystal to do something like that. When i told him i did make an appointment, he immediately started speaking to another woman (Lynn, i believe) who insisted that i didn't ask for Krystal to do my nails in the first place. Which is completely wrong because she is the ONLY person I like to do my nails. I've been seeing her for the past year, and when i called the first thing out of my mouth was, "I'd like to make an appointment with Krystal for a fill-in". The man doing my nails says, since you didn't ask for Krystal, I'll just do your nails and then she can do them next time, K?? So... I'm like okay... since he's saying she's too busy to get to me. Not even 5 minutes into my fill in, here comes in another woman who is immediately sat with Krystal saying she had an appointment with her. Terrible all the way around. My nails also look terrible. I will post pics of nails, that were only done 6 days ago. I've been a good customer at this place, always patient, always kind, flexible, and tip very well. I'm disappointed in the way i was treated, and the service i received. I won't be returning. read more

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Everyone there is fantastic! I have been going there for almost a year and everyone in there has done my nails at some point or another. They always listen and they are attentive. Very few times have I been courteous enough to make an appointment but every single time when I walked in they have always made time for me. They are friendly and helpful and polite. I highly recommend Crystal! read more

My mother and I have gone for years. We love this place and the staff is very friendly. I have never left unhappy. They have always done a great job. read more

Had a horrible experience with a man tech today...he made my finger actually bleed!!!...then acted pissed because I did not buy the gel polish for an extra $5...was rough about handling my hands like pulling them agressively twords him when working on them...I never have good experience with male nail techs everytime I trust one I regret it..oh not to mention he didn't use the high quality polish he showed me on his table he took a cheaper one from his drawer..my nails look bad never going there again!!!...he could have gave me a discount considering he made me bleed..never had that..then started talking Asian to the others as if he's hiding something that pissed me off read more

I have been going here for 4 years, and my husband's family have been going here for over 15 years. They have always been attentive and made sure your nails looked exactly how you wanted them to, and would fix them if you weren't happy with them. I always recommend them to my friends and coworkers, and they are never disappointed. read more

I love Nail Pro! They remembered me from when I used to go there 20 years ago! They have always done a fantastic job on my nails and my friends nails. The best in Oak Ridge! read more

I love this place, I have been going there for years, My Momma also went there before she passed, I didn't go for a while but when I started back they asked about My Sweet Momma and remembered her, that was amazing to me, I will not go anywhere else, Vann is My Man, sorry Crystal..... always treated me very special and never has ever been rude or discourteous to me! My Nails always look amazing! I always recommend Nail Pro!!!!! read more