I have been a regular customer over 6 years. Today I went in and Brian has been consistent with my requests, sometimes I may have fills for months whereas other times regular gel on my manicure. I also have pedicures done , I recommend the " regular " to get a fresh feeling. There are times I've waited for up to 30 minutes, this only depends on the time of year. The price is very reasonable. The vibe is laid back once a person unwinds. read more

I was on this side of town and thought it might be convenient to get my nails done here... nope. This seems to be a place where if you do not speak up, you will be left with a terrible service, and even when you do speak up, it's not great. I signed in and had to soak off my gel polish. No one checked on me to see how the gel was coming off. I wound up scraping it off myself and going to the front desk to explain it was done, since they were calling people who signed in after me to get started on their services. I asked for my nails to be filed round, and they are square. I had to ask my manicurist to cut my nails shorter, she didn't prompt anything or ask my preferences. I asked her to push back my cuticles and then cut them (some people prefer not to do that, but I asked), and she just cut what was loose rather than pushing back all the dead skin. I also had to ask AND show my manicurist to re-file some nails, as some were jagged and rough, or uneven. Polish was left on my skin as well. Maybe it just depends on who you get for your service, but I will absolutely not be going back or recommending this place. read more

Nail Lacquer Salon - Nail Salons Near Me - Willoughby, Ohio

I go every 2-3 weeks. Have tried several salons and this is the one I keep coming back to. Love Phyllis she's the best!!! Tammy and Mike are great too. They take the time to make sure it's done right and don't rush you like some places. Prices are comparable to other. Love love this place. They will make it right if something goes wrong. They even open a little early each day so come early so you don't have to wait. read more

Bad vibes & Very rude, did not greet me when I walked in and sat there for 20 minutes and people were taken before me. I don not recommend. Do not Wast your time or money read more

I've been here several times, usually it's a mediocre nail salon. After today's experience I wouldn't even rate this place 1 star. I went in with a picture for shape, it's not coffin, but it's not as wide as square. I showed ling ling the picture of the nails and said I want them this shape with green gel polish. During conversation I told her I'm very precise about my nails and she proceeds to say "im to young to be picky." She started filing my nails coffin, so i asked her to make them square and sharp on the end. After she was finished I was so upset, I asked her to fix them and try and make them more square. She got pissy and started rushing and filing my nails, slapped a top coat on and told me to go pay. I went up to the counter and the guy tells me it's $58.62 plus tax. I said are you charging me for coffin nails because they aren't suppose to be coffin. I showed him the picture and he said my nails look the same as the picture. That that's coffin shape. After going back n forth he gives me a "$5" discount. I gave him 2 $50.00 dollar bills and he gives me $43.15 back in change. I had to ask for a recipient and he still telling my nails look "fine" & "they look the exact same as the picture" as he was laughing at me. I do not recommend this place! They also use the same tools and products on multiple customers and put them back in the "sanitized" container. So gross!!!! read more

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Unless you are looking for a rushed, half assed, overpriced mani/pedi, go somewhere else. I was in town from Chicago for work and needed to get my nails done. I regret going here. I had to ask multiple times for them to cut my nails short (they didn't), my nail lengths are uneven, they caked the gel on so thickly and did not clean it up and I had to spend a good 30 minutes filing out the gel that was caked on glueing my nails to my fingers. They also were very rough, not at all relaxing or enjoyable. On top of all of this, the services are WAY more expensive than any mani/pedi in Chicago. I am out the door for $55 for a gel mani/pedi back home. I have never been charged to remove gel if I am getting a nail service - they charged me $5 for this (if I am coming in to only get the gel removed, then yes, I understand being charged). Here, it cost me $72 (they also charge $5 for scrub). Save your money and your time and go somewhere else. read more

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I've been going to Nail Laquer in Willoughby for years. Today may be my last. New manicurist. Unprofessional looking hands to start. Have bitten, have glued on long nails. She called at least a half dozen friends on her phone while doing my manicure. No hand cream massage at the end. I know I should have just walked out. I'm just so frustrated with people and their attitudes. It's hard to find people who want to do a good job. People wake up. Be proud of your chosen profession and do a great job. Look the part. The only reason I didn't give her a complete zero is because her actual manicure wasn't bad. Colored in the lines, cut and shaped nicely. read more

I have been a consistent customer for this location since late March. My experience here has been a hit or miss every single time. Today's experience was my last straw. Their hours are 10 am - 7 pm, the sign on their door says they accept walk-ins before 10:15 am. Well, I arrived 10 minutes before 10 am and the salon was already full. I was turned away (all I needed was a fill in) and told I could come back at 11:15 am. I am usually told to come back every time I need service and once I arrive I usually still have to wait. If you do consider this location, there are a couple of good techs: Mai and Xiu are very good. read more

Mai was amazing! So quick and efficient. She was super sweet and patient, helped pick out my colors and shape with me. Definitely recommend! read more

Nail Lacquer Salon - Nail Salons Near Me - Willoughby, Ohio

I'm HIGHLY DISSATISFIED! The lady was extremely rude and cut me and just put alcohol over my cuts and didn't seem to care that I was bleeding. She also didn't get the corners on my nails. You can see the old color underneath. When I complained about the cuts and her being rude they didn't do anything. I will never be coming back to this nail salon! read more

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First a foremost, I get the same thing every time I come to this place and I end up paying a different price EVERYTIME. Either too much or less. It's NEVER consistent. Secondly, I've had THEE worst experience yesterday on 12/5/18 around 5:00pm. I went in to get a fill-in and pedicure. The man giving me a fill-in, I've never sat in his chair before. All of my nails were not the same shape, but not too far off to where I couldn't be satisfied, until I noticed that my pinky's were way too different. One pinky was narrow squared and the other was an unknown coffin shape. I asked nicely for him to adjust the shape and he got frustrated with me instantly and wanted to argue with me about nail bed size, which it had nothing to do with. The SHAPE is off. He was VERY RUDE and was throwing his hands up when I just requested for him to make the change. He eventually TRIED to fix it, but then he filed it down way too low and the other nail was just still looking different. At that point, he knew that I was pissed and I told him to just put clear polish on my nails and get my check. No pedicure...charged me $30 for uneven nails....never again. read more

Nail Lacquer Salon - You can not tell me these pinky's have the same shape... - Nail Salons Near Me - Willoughby, Ohio

Very long wait. I don't like that they don't take appointments. After I waited 45 minutes, for an acrylic fill. They still didn't take me, I left. I went a few days later. I still had a wait about 1⁄2 an hour. I was about to leave again, because they took someone before me that needed a nail fix. They should be taking Customers in the order that they came in. Not for what they need to have done. She did do a good job on my nails though. read more

They argue with the costumer when the costumers are right, my sister showed the women a picture and the nails were square, the women said "ok" and started filing her nails to a coffin and my sister said "ok I guess we are doing coffin now" and then the women started doing the pinky finger Stiletto, she was finally done with my sisters nails and they looked nothing like the picture and my sister told the man at the front that they weren't what she asked for and he was arguing saying that they did look like the picture, (which they didn't) and then my sister and my mother were complaining and the women said "she told me to only do the pinky coffin" which isn't true and then they never gave us a receipt and gave us the wrong change back!! So I do NOT recommend you come here!! Also, they had flys all around the building! read more

Love this nail salon! I am very glad I found it! Mai is the best. Ask for her. I have acrylics and had lifting issues with one of the other girls. Nail salon is very clean. The pedicures are absolute heaven!!! read more

Nail Lacquer Salon - Nails - Nail Salons Near Me - Willoughby, Ohio

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I hadn't been there in a few years until recently and I won't return. Nothing is clean in there. The file she used had been used before. The nail dryer felt dirty to the touch. The nail tech had her cell phone on a stand, an earbud on, and took personal calls and texts while doing my nails. She did an ok job on my nails but the polish was so thick that it took over an hour to dry and I nicked a few accidentally. I had to remove all the polish that night. read more

HORRIBLE SERVICE!!!! They completely messed up my new full set They gave me the wrong shape Put way too much gel polish and my nails look like bubbles Left gel residue everywhere and didn't complete the filing around my cuticles When I complained they said it was too late They did nothing to help or fix that I was extremely disappointed No refund. I will NEVER go to the nail shop again read more

I went during finals week since it was right across the street and we were allowed off campus. I came in with a backpack and my stuff. I went in and was given a menu of prices because prices weren't on the website. I decided I just wanted a regular Polish. they told me to pick a color but didn't tell me off of what chart because there were like 8 at least. I asked and just kept getting told pick a color which was kind of frustrating but I get it because of the language barrier. I finally just picked one and hoped that it would work it did. The nail tech I had was super sweet but had made me pay her before I got my nails done which I don't really know if thats normal or not since I had never been. the color was BEAUTIFUL!! then she offered to get all my stuff to carry over to the drying thing my backpack was incredibly heavy and the nail tech was super sweet and carried it all the way. I also met some super nice people while my nails were drying. it was super fun to just relax for a little while after all of my exams! only reason im rating it 4 stars is because k had called before hand and asked how much regular Polish would be and they said $15 then when I got there I asked again they said $12 then charged me $13 which isnt a terrible price just didn't like how they kept changing it. and also didn't get a lot of help at the beginning picking out color but other than that it was an amazing rrelaxing time read more

If I could give zero stars I would. The customer service is horrible and don't recommend at all. I came in and got a mani with gel polish and a pedi. Before my nails was even dry the tech was so pressed for payment. I paid with a card and circled zero for a tip. Before I could even let my nails finish drying Delena or whatever her name was like "oh no tip". In which I was planning and had cash but was going to wait until my nails were dry. However instead she then begin to touch me and started laughing. Once I said I'm still drying I will after. I simply just got up and just tossed money on the table and told her to come and get it since that's all she fucking cared about. Like you couldn't even waited until I was dry and finish the job(cleaning off nails). They are so horrible at this establishment. Then during my entire pedi her and other techs were just talking and just rushing the entire job. I can't believe she touched me and was so quick to ask for a tip before services were truly completed. That's what drew the line. Cause I would've been wrong if i touched her ass back. You not supposed to touch a customer. That's crossing all types of lines. This place is simply garbage!!!! Don't spend your money here. I ended up leaving the shop with wet nails and paint all over my hands just because I couldn't even stand to stay after the rudeness and disrespect. read more

Nail Lacquer Salon - Mani with gel polish - Nail Salons Near Me - Willoughby, Ohio

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I'm not exactly sure why I've been sitting here for more than 30 minutes but they have also taken 5 people ahead of me. Maybe they do not know how to lay acrylic and instead of just saying so, they would rather stare at me awkwardly. I've been here twice before for emergency fixes as a last result. Clearly this isn't the place to go if you have or want acrylic. After waiting an hour with little to no explanation, I left and went somewhere else. read more

Today was the worst experience I've ever had getting a manicure & shellac. Usually I either use Raun Hairdressers in Willoughby or Vince Neil Salon at Legacy, and I'm happy to pay more because I know I'll get consistent and outstanding results every time. I haven't used Nail Lacquer in two years because I haven't once left this nail spa without complaining or being somewhat unhappy with my nails. Today I was going to an event unexpectedly and didn't have time to drive out to Legacy and Rauns was booked, so I gave Nail Lacquer a shot. BIG MISTAKE!!! I was presented with what I would say over a hundred color choices, and there was not even one lavender color in shellac... So I chose a color I wasn't happy with. The technician saw I wasn't happy with the selection but didn't offer to let me try a couple different ones before deciding. What he did do is be visibly annoyed that I was hesitating to make a choice. Based on his pressure I chose a color I didn't really want. It's fine the color wasn't my first choice for tonight's event but I could make it work for the next couple of weeks. He proceed to give me a bad manicure, filing my nails and cutting cuticles... I was caught up watching TV while he worked on my nails. I walked in with fresh, clean nails, that haven't had any shellac in weeks. I was letting them recover. I then look at the finished nails and each of them looked terrible, the shellac was bleeding in Into the cuticles, that he cut off... Didn't push them in, it ran into the sides of the nail beds and there was visible skin sticking out from under the nails and sides... I was horrified. At this point I was ushered to pay and I complained. The manager was very kind and offered to fix it but I didn't trust them to redo the shellac a second time and I didn't have time to get it done a second time. I asked for it to be removed and just a regular paint job. He sends me back to the same rep, he was so rough taking off the shellac, he ripped my nail beds I spent weeks grow out... And then made my thumb bleed... BLEED! I asked for him to stop and someone else finish. A lady came and started to prep my nails to pain them. I found the color in regular nail polish and she proceeded to superglue my thumb and paint the nails. When she was done I went to dry my nails. After they dried to my horror the nails looked terrible... The nail color was watered down by a paint thinner so bad that the top coat was half on half off... I felt tears in my eyes because I was out of time and my nails looked terrible, I wouldn't believe how bad this entire experience was and I had several of my fingers hurting because he cut to deep into my cuticles. The only reason this is getting one star is because the manager didn't make me pay. I would never ever return, I'd rather have my 8 year old son pint my nails than come back here. read more

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Decided to get a mani/pedi on a whim one Sunday afternoon and this is close so I went. I had a great pedi by Nick, who convinced me to try to shellac again. I was highly impressed with his meticulous attention to detail...he took off an entire hand after the first color coat of shellac because he said it look streaky (I didn't notice anything and I am particular about those sorts of things). It was really busy, but they had enough technicians that it wasn't too long of a wait. Everything was opened in front of me, sanitized, etc. They could use more OPI nail color options - I wanted to purchase the color I used and they didn't have it and the bottles they did have available were collecting dust...other than that, I'd go back. read more

My second time here. Both wonderful experiences. Good price, and nice atmosphere. Very clean and organized. Not too long of a wait. It was packed and I was in and out in one hour. Lots of services and colors to choose from! My new Toe spot! read more

Nail Lacquer Salon - Pedicure with Toe design. Love it! Cute and simple! - Nail Salons Near Me - Willoughby, Ohio

I went here on a whim after a bad day. Tammy was a ray of sunshine. She did a quick, pretty manicure and was so nice and professional. I joined yelp just to write her a review because I loved her! Go see her! read more

Nail Lacquer Salon - Tammy picked this pink that looked great with my skin tone - Nail Salons Near Me - Willoughby, Ohio

It only gets 4 stars bc they don't accept appointments, walk ins only. But the service was amazing and professional. The salon Is a good size and the light from the multiple front windows made it seem very spacious. The massage chairs for pedis are sooo nice. I will definitely be a return customer but I'll make sure to set aside extra time for waiting. read more

I made an appointment for 1:00pm. I arrived at 12:55pm; called and said I was outside. She said 10-15 minutes, people are walking in during this time and getting seated and serviced! I called and the phone went straight to voice mail. I came in at 1:25pm. She told me to wash my hands and pick a color and have a seat at an empty station. Just for me to still be sitting and not serviced at 1:55pm. An hour after my promised appointment time. This is ridiculous, no compensation or apology. People who arrived AFTER me are getting serviced before me because they complained. Like what's the point of the appointment service if you're going to have people waiting for an hour plus. read more

New to the area and visited today. The salon is very clean and can handle a large volume of customers! I went in at 5:30p and got a pedicure & a gel manicure and left by 7:30p! This place was packed so I was surprised that I even got a spot!! Lisa was my manicurist and was so great!! She is very meticulous and gentle! Would definitely recommend it! read more

I went to this salon and had a terrible time. The guy who did it didn't understand English. Also when he did my peticure he did the wrong thing. Another thing is that when he did my nails it was going to be the color of my left nails he got a different orange and messed up so I had to redo them. read more

I usually go there, but I went and they said they weren't taking anymore fills but my mom went 10 mins later and they took her for a fill

The place sucks ...nails crooked and uneven than when I said something they told me it was because of natural nails ...than to top that off my nail art looks like teenagers practiced on each other...when I left I wanted to cry I was so looking forward to pretty nails.. very unhappy! read more

I looked online and then drove around Mentor on a Sunday, looking for a nail salon. Is it a sin to open on a Sunday? I found Nail Lacquer late in the afternoon via my smart phone and went over right away. Very pleased with the service. I got purple shellac that has lasted about a month. If Mentor nail salons are listening, this place had a booming business that you are missing out on. read more

I'm Ricci Kerry's wife. I just a pedicure here from 'Paul'. The salon is clean. My pedi looks amazing. Paul was polite & gives a lovely spa experience. I will definitely be back again! Oh & not expensive ! read more

I always go here for my manicures, pedicures, shellac and anything else nail related. Weekends are hectic and there is usually a long wait. They do open doors a few minutes early which is nice for those who go early. Weekdays are much better if you have a tight schedule. Prices are decent. The have a lot of staff usually. read more

This is a nice nail shop that is open on Sundays and do a really good job Manis and pedis shellac gel fills you name it they do it. They recently redecorated the shop so all of their chairs are brand-new and it's very professional there sometimes you have to wait but you can always write your name in see how long it's going to be then come back. read more

This is the only nail salon I go to every two weeks for a fill. All the nails techs are awesome. Clean and very friendly place.

Have been coming here for over 10 years. Always walk right in for a pedi and service was quick and efficient! I rarely ever have to wait as they have plenty of staff on to accommodate the flow of traffic when I visit. Prices are affordable and service is good! Highly recommend. read more

If your not getting gel nails or gel polish they make you wait longer. The techs don't want to take you if your getting regular acrylic nails because they are not as expensive as the gel nails. When asked why you are there waiting so long and people that's getting gel nails are walking in and being seated right away their reason will be that some of the techs don't know how to do acrylic nails. HOW IS THAT POSSIBLE?? When you go to school to become a nail tech applying acrylic nails is one of the basic things that you are taught. I will NEVER go here again. read more

I am not a super picky person when it comes to my nails except i enjoy a relaxing leg and foot rub, i went here with my gf as a alternative since my shop was fully booked... We sat together however the guy rushed through my pedicure and massage, very hard rubbing and quick. Then when It came to my hands he seemed bothered that i was even there. He left a space between my nail and cuticle so the shelf life of my manicure was already grown out by the next week... i wasn't impressed before and will never go back... read more

The salon was dirty, they don't use new packs of nail clippers or cuticle clippers etc. The floor was dirty & they just opened. The trash can he used by the water basin was gross. My pedicure was terrible i could have done a better job. Maybe I am spoiled from Houston. read more

Don't bother!! I went in as a "walk in" and had the worst manicure I've ever had and I'm 58 years old. Asked for a clear polish manicure and ALL I got was one coat, period! No base coat no top coat just one clear coat, I was dumb founded. Took all of about 15 minutes and then to top it off, the only time the male technician spoke was when he asked me "do you want change" from the 20 dollar bill. Very uncomfortable experience to say the least... read more

Terrible!! I went there yesterday for a pedicure, the lady who did my feet, I believe her name was Kathy, at least thats what her necklace said, scrubbed my feet with the cheese grater looking thing so hard, both or my heels are raw and bleeding. Very painful!! Never, ever again will I go there. read more