The larger/taller gentleman that works thee is simply rude. He took an aggressive tone because I…read moredon't understand why I could not substitute acrylic for gel polish . I've attempted other times to receive see I e but he his simply ignorant. 0/10. Do not recommend.

OVERCHARGED I told them I would be 5 minutes late and they…read morewere nice about it, but I didn't get what I asked for. I asked for light pink chrome nails, and I got white iridescent nails. No cuticle care, and left mounds of cured nail glue under my nails. Also left enough space between my cuticle and the start of the nail where it looks like I've had them for a week. Everywhere on their website and in store their prices are posted. $65+ for an acrylic full set w/color. I was expecting maybe $10 more for chrome, at the most. My total was $104 and the whole time they wouldn't stop asking if I wanted my eyebrows or feet done. They asked me for tips after I tipped once already. Would not break down the price for me. They kept telling me to tell my friends, so if you choose to go here, make sure they do not overcharge you. And double check everything they do to make sure it is correct. I also was their last appointment of the day, and as a 17 yr old girl, I did not feel comfortable going alone. UPDATE: It has been 6 days and one nail already came off. No force, it FELL off??

This was my first time at this establishment. I was in the area for a few hours and wanted to get a…read morepedicure on a weekday to beat the Saturday rush. When I arrived, two employees were talking to each other at the front cash register. I stood there since I didnt know if i was supposed to sign in or pick a color or just wait. I felt ignored and thought to leave. I decided to stay since I had a appointment. I was then greeted a few minutes later and I mentioned i had an appointment and was there for a pedicure. The space was clean and i saw employees actively sanitizing. Tony did my pedicure and he was very nice. I would return if in the area. I paid with cash and a basic pedicure was 37. My hot towel service and my pedicure water were both not hot. If I return, I would request hotter water and warmer towels.

I've been on the hunt to a good quality nail salon, but unfortunately this one isn't it…read more I got a pedicure and had to wait about an hour for a walk in which is fine, but they sat me in a pedicure chair turned on the water and walked away. I had to ask someone else to turn off the water because it was about to overflow then the original girl who turned it on SPRINTED back to turn it off and was apologizing. But never asked me about the water temperature which was scalding hot and obviously steaming so I couldn't even put my feet in. Then someone who came in after me got their pedicure first and a second person that also came in after me was going to get theirs started until another employee yelled at them to do mine first instead. Then the actual pedicure wasn't great. He did not scrub my feet or even trim down my cuticles which are some of the most basic parts of a pedicure?? Definitely not with the money and will not be coming back.

I stumbled upon this quaint shop while visiting family in Gates Mills Ohio. Everyone else I called…read morewas appointment only and she asked how much time I had and told me to come right over. I wanted a pedicure and to have my acrylic nails filled and I'm so picky about my nails. Tracy is the owner she is a delightful, kind and Amazing woman with a beautiful heart. My pedicure was fabulous and I just relaxed enjoy the moment. The ambience in the colors of the room and the music playing and just relaxed me and put me into a Zen state. The last place that had done my nails had a wreck them and I was embarrassed even show them to anyone her eyes popped when she saw them. She said don't worry we will fix you right up. My nails are so beautiful I cannot believe it they look exactly like my own nails and the color she chose for me is out of this world. I highly recommend the shop to get all the personal care your nails your feet and your spirit need. You will not be disappointed. Thank you Tracy for your expertise, your kind words, and the conversation

Went with my sister-in-law while I was in town for the holiday for mani/pedis and had a great…read moreexperience. Tracy was extremely warm and hilarious. Both she and the other nail technician (whose name I can't remember!) did an excellent job. I would definitely go back while in the area. My only complaint (which has nothing to do with the service itself) is that they need a better sign! Because it's on the second floor, it took us a hot minute to spot it.

It was my first time seeing Jo. I was there to have a full set of acrylic nail enhancements with…read morenail art & gel polish. Jo was super friendly, had a great personality but was also very clean and professional. I LOVE love love my nails and Jo exceeded my expectations! I'll definitely be back!!

I love my nails so much! Jo is so kind, listens to you and is a toral artist! Thanks for the…read moreperfect big Apple red nails!

After being a regular customer for years, I had a bad manicure by the owner's wife. She was surly…read moreand insulted me. Her husband was the usual one I went to, But at last minute I needed a manicure and another operator did a terrible job. I went back and was told I was no longer welcome there!

My nails look terrible. I also got cut. Tom did a terrible job don't recommend and will never come…read moreback.

I believe it was a good work done efficiently in time. So far I have my gel nails for a day but…read morewait till the end of 2-3 weeks to say what will be like. There was no wait when I walked in even so they were busy with costumers. They did what I wanted to get done with colors.

I wish I could give a ZERO. The nail technician here did an awful job with my nails. I got a…read moremanicure and she did not cut my cuticles properly, the gel polish was lumpy and she did not apply it properly to cover my entire nail. The gel chipped off the very next day and has been lifting and chipping in multiple areas in the 2-3 days following service. My entire manicure took her 20 min or less to do including taking off the previous gel polish. The pictures with this review are from 3 days after the service. I would never recommend this place to anyone. They offer terrible service a d quality for an expensive price.

I recently moved back to Cleveland and my daughter-in-law recommended this salon. Over about 6…read moremonths, I have had mostly good experiences with manicures and pedicures. The vibe is pleasant and I am always offered a beverage. However, I had one bad experience with a manicure by "new talent". She didn't round the corners of my nails and they were sharp; the polish started peeling on some nails after only 4 days. There is a lot of turnover of staff there and I have not had consistency.

Great service. Great haircut! Well worth the 20 minute drive! Thanks Alex and crewread more

Very clean friendly environment. The prices are reasonable.plus the place is inside a wonderful…read moregym.

EBF never disappoints. The place is very clean and comfortable. My facial was refreshing and my…read moreeyebrows were nicely shaped. Face is very professional and he enjoys giving his customers top notch service.

So originally this place had been great. Great customer service, polite people on the phone, and…read moreall the works. The customer service sadly does not outweigh the lack of skill. When you first walk in you are hit with this sense of professionalism and luxury. Once the lady had seated me and began working my friend had followed since no further instruction was given except to follow her. As she worked on my nails she sent my friend to get the specific type of nail polish and seemed to get annoyed when my friend had no idea what to grab even though she gave her no instruction. Both me and my friends have gotten acrylics and they were OK. The French tip was very uneven and my friends nails broke after a few days. overall OK experience and nice people but not great but good.

I've had multiple nail techs do my nails at many different…read moresalons and I can say Anthony Vince has never failed. I travel for work and have a hard time finding a good salon and a good tech but I found a good salon and have had multiple techs do my nails here and so far everyone here has done a great job.

I love this salon. I have been getting services there for a couple of years. Everyone is friendly…read moreand professional. Thank you!

I called them to see if this was going to be a good experience for me and my daughter. The employee…read morewas awesome but as the employee explained to me that the owner didn't have time to speak with me, so I can ask her important questions that I knew that the employee could not provide for me. I needed to talk to the owner and she did not have no time for me she kept telling the employee to speak for her. It's just if she didn't have time to speak with me, she didn't have time to make sure that our time could be the best experience we ever had. As this being our first time going to a salon. I looked online and I seen the place and it seemed like it was going to be awesome experience, but I am a very sensitive person and I feel like I shouldn't be judged just because of that, but I give you the upmost respect and give you my quality time and money. I feel like I should get the same. I'm sorry I would've recommend this shop to anyone.