Vibe of the place was beautiful. Lauren cut my hair well. I loved the products used and will be…read morebuying from them in the future!

I went in for a cut and color, and unfortunately the entire experience went very wrong. During the…read moreservice, my stylist made a noticeable mistake--there was a large chunk taken out of my hair. Instead of acknowledging it, she insisted it was just my eyes focusing on the contrast between colors. That response alone was frustrating, especially when the issue was clearly visible. The owner, Sarah, was brought over to fix it. She did address one side, but the other side was left uneven and still needed to be matched. Instead of completing the correction, she shifted her attention to her daughter, who also works there, and focused on doing her hair. When she returned to me, she simply said she had been working all day, was leaving, and that my cut would be complimentary. While I understand the gesture, I expressed that I didn't want a free service--I wanted my hair fixed. Unfortunately, there was no interest in making that happen. The appointment lasted five hours, and by the end of it, I was completely overwhelmed. I can have grace for a newer stylist making a mistake--what I can't overlook is the lack of accountability and professionalism. A simple acknowledgment and apology would have gone a long way. What was most disappointing was the owner's response. My husband called the next day on my behalf because I was so upset, and she never returned his call. Hair trauma is real. This experience has left me anxious and honestly afraid to trust another stylist. Very disappointing overall.

I was able to get an appointment for a pedicure within hours of my call! When I spoke to Lisa,…read moreduring my inquiry call, she was genuinely pleased to be able to accommodate my specific needs. Upon my arrival, Lisa came up to me and greeted me like I was a dear friend. Her nail salon was clean, welcoming and properly outfitted with all of the equipment for a bridal party's services. Shelly was my stylists and couldn't have given me better service! She performed all of the processes with deft professionalism. I will be back again!! (Since I opted for no polish, I won't post an image . . .)

These ladies are fun! Great place to relax and converse, and right next to Barry's Bagels so you…read morecan make some deluxe me-time or a friends day out of it! So many colors to choose from - primarily OPI, but also China Glaze, Taylor Morgan, . It's well ventilated in here, never any of that old nail salon scent, very clean, comfortable massage chairs (new this year!), good music. We come for the pedicures, which were $55 at the time of this writing. We come in with three people and they never have trouble finding space for us all at once in their schedule.

I'd say my experience at Classy Nails & Spa was definitely a mixed bag. There were things I really…read moreenjoyed, but also a few communication and billing issues that kept the experience from being a 4 or 5-star visit. First, the positives: the atmosphere is definitely a vibe! It's cute, relaxing, and has a nice overall feel. I also appreciated that the service comes with snacks, which is a fun little touch that makes the experience feel more elevated. Most importantly, I love how my nails turned out. My nail technician did a great job, and I was very happy with the finished product. Where things got a little frustrating was with communication. I requested a basic pedicure with gel polish and a gel polish color change on my fingernails. The receptionist mentioned that she was confused about my request, which caught me off guard because I felt like I was pretty clear about what I wanted. I also didn't understand why I was charged separately for removing my previous gel polish when I was getting a gel polish change. To me, removing the old gel seems like part of the process of changing the gel color, so I would have appreciated having that explained before the service. My fiancé also got a manicure for the first time. He specifically and repeatedly requested no polish. Unfortunately, clear polish was still applied to his nails. He didn't even realize it had been put on until I noticed his nails later. That was probably the biggest communication issue for us because he had clearly expressed what he wanted. Then, when it was time to pay, there was another mix-up. Our services were incorrectly assigned between our bills. Instead of me being charged for the gel polish change on my hands, I was charged for the pedicure. His manicure and my pedicure should have been on his bill, while I should have only been charged for my gel polish change. We didn't really push the issue at the time because it felt like trying to untangle everything was only going to create more chaos. However, it is something worth mentioning because clear communication and accurate billing are important parts of the overall customer experience. Would I go back? Yes. I wouldn't write the salon off based on this experience. My nails genuinely turned out great, and I really enjoyed the atmosphere and little extras like the snacks. I think there is room for improvement when it comes to communication, listening to specific requests, and making sure services are entered and billed correctly. For now, I'd personally rate my experience around a 3.4/5. The nail quality and atmosphere definitely earned points, while the communication and billing issues brought the overall experience down. I'd suggest booking an appointment rather than walking in, and make sure to confirm exactly what services you're going to receive and the pricing beforehand. It also doesn't help to see that the receipts aren't itemized specifically to show the customer what services they received with add ons (if any). The service(s) on the receipts just reads "custom."

Highly annoyed! I booked two pedicures for myself and my…read moresister in law She is getting married this weekend and we waited to have them done together. I sat here for an hour and 15 minutes while my sister-in-law got a pedicure and never got service. What is the point of scheduling an appointment if they're not going to honor the appointment. I have been getting my nails and toenails done here for years. The last four times I have come in here. I have waited way later than I should. I have left to get coffee, I have to go to the store. I have been understanding and accommodating. I am finished. I have spent thousands of dollars in this salon and I will never again walk through these doors again.

I had a pedicure with Bethany, I had never been here before but I loved the way the whole salon was…read morestylized. Music was playing loudly enough to be enjoyed, but not so loudly that we couldn't hold a conversation. Everyone was very friendly, sometimes when you go into nail bars they are either so bougie I am uncomfortable or so ratchet that I am uncomfortable. Haha! But Polished is just right! Bethany did a great job on my pedicure and I can't wait to come back.

Sam is such a sweetheart and does fantastic artwork and nails. Making them the right shape and…read moreperfectly smooth

As you may have read, I've really bad having a hard time finding a nail place that not only does…read moregood work, and doesn't break the bank, but a place where they actually last? Upon reading reviews, and trying this place out a week ago, I'm happy to finally write a great review. Nici takes her time, is gentle when I ask, and the quality in her work shows. I booked online through Vagaro, they also put partial payment on a card, and then it was easy peasy from there. They have parking around the back, just be careful, it's a bit bumpy. I accidentally walked into their shared space (tattoo parlor), but they are right next door. At first I was puzzled, as their pedicure chairs are lifted onto a wooden platform with stairs leading up to the chairs, but at the point of having gone to several nail spots that are very eye opening (not in a good way), I would crawl through a hoop to find a good place. The water was perfectly warm in temperature, and she took her time to listen to my needs and wants. They have plenty of color swatches, a book, and she has chrome powder too. The massage chair didn't recline, so that's my only sad face. I often get a cramp in my leg when I sit in the position I was, so leaning back would have been more comfy. It did give one heck of a massage though. lol

Needed a pedicure, walked in and was taken right away. Going back in a few weeks, very clean and…read morerelaxing spa.

Beautiful salon in a great downtown location. The atmosphere is quiet and relaxing. In addition,…read morethe workers are all very friendly and their services are all of high quality.

Love this place. Sam is the best. My whole family goes there. Sam is the best cuts my hair perfect…read moreevery time

From the owner: A hair salon located in Point Place. New clients welcome!read more

Highly recommend for all your nail needs. The girls were so professional and very welcoming. As…read morefar.as skill level...... top tier perfection

Great place, great people and a great community of people who care about their customersread more

I can't believe they charged $50 for The nail tech was super nice, but their prices for an acrylic…read morefill was over $50. My nails are uneven because she didn't smooth them out and left extra on the side.