Worst customer service experience! To be clear, the nail technicians are phenomenal and do a great job but the owner is outright rude and disrespectful. The only reason I came to this nail salon was because my nail technician that I've been going to for many years happens to now be working here. I called a few days in advance to make an appointment for 4:00, offering flexibility in my schedule. The day of my appointment, I arrived 10 mins early to give myself time to choose a color and get situated. Upon arriving, I was told to quickly choose my color and sit in the chair. I did so and decided to turn back to choose a different color for my pedicure. Upon turning back, the owner stopped me and instructed me to walk to the chair as I needed to start my appointment ASAP. I looked at the time on my phone and it was 3:56, I asked why I was being rushed the moment I walked in if my appointment started at 4:00. The owner rolled her eyes and ignored me.
Upon sitting in the chair, the owner came by to my nail tech and instructed her to hurry up with my service as she needed to be done by 5:00 for the next customer. Ultimately, my main/pedi was wrapped up by 4:50.
Fast forward to when I approached the counter to pay, I waited for the customer ahead of me to be rung up. When it was my turn to pay, the owner dismisses me and starts to ring up the customer standing behind me. The customer very politely states that I was in line first and should be rung up before her. The owner acknowledged this and again rolls her eyes at me while ringing me up.
At this point it is 5:11, my nail tech had finished my appointment early, my nails were completely dry and the customer that was supposed to arrive for the 5:00 appointment hadn't even arrived. I again politely asked why I had been rushed through my appointment indicating that I offered flexibility when I called to schedule my appointment, I arrived 10 mins early, and the nail tech was now just sitting around. Her response to me was "ok I know, now you can leave, bye, thank you" while she waved her hand in my face and dismissed me. I understand that time management for appointments may be difficult but that stress should not be put on the customer. Not only is this bad customer service, it's disrespectful. Other customers were baffled while this was all going on. Needless to say, I will not be back. read more