First off the service was polite and professional. I got French nails. The place was clean. I…read morerecommend.

I had an appointment scheduled yesterday at 2:00 p.m. at Kosmo Nail Bar. I arrived around 2:05 p.m…read more and was warmly greeted by the receptionist. The staff was polite, welcoming, and professional throughout my visit. I didn't have to wait long before a nail technician escorted me to the pedicure chair and began the service. In terms of customer service, I have no complaints--everyone was kind and accommodating. Unfortunately, the quality of the pedicure itself was extremely disappointing. I opted for the Cosmo Pedicure, which totaled $91 (receipt attached), and I also gave the technician a $20 cash tip. Less than 24 hours later--at 11:06 a.m. the following day--gel polish had already lifted from four of my toenails (photos included). For a premium pedicure costing over $100, I expected a significantly better result. To be clear, I'm not telling anyone to avoid this business altogether. I simply want to share my experience to help set realistic expectations. While the staff was friendly and the environment was pleasant, the actual pedicure service did not meet the standard I paid for. Great customer service--but a terrible pedicure.

Today I went to three different nail salons trying to get a pedicure, and every place had a…read moretwo-hour wait. When I came here, they were able to take me right away. My goodness, what a comfortable experience! Rose was amazing and took exactly one hour. I'm so pleased with the entire experience. I highly recommend this place!

My mother took my daughter for a special grandmother-granddaughter pedicure date, and unfortunately…read morethe experience was disappointing. The technician working on my daughter wore an earbud during the service and repeatedly looked down at her phone. My daughter said the technician would occasionally laugh while looking at the screen, and it appeared she was watching a show or movie during the pedicure. As a parent, I found this unprofessional and distracting. When providing a service, especially to a child, I would expect the technician's attention to be focused on the client rather than on a phone. It also raised concerns about safety and overall customer care. She also had to start over because she ended up painting my daughter's nails the wrong color. What should have been a fun and memorable experience for my daughter and her grandmother felt impersonal. I hope management addresses this so customers receive the attentive service they deserve.

HANDS DOWN the best nail artist/salon/person, she started doing mine and my family's nails back…read morewhen my daughter was 8 she is now 22. She became family and we love her and her family. She took care of my mother's nails even the day she passed away 6/30/16. Her professionalism and artistry is unmatched!!!

The nails look absolutely beautiful, however the bad taste in my mouth is the length of time and…read morethe lack of openings with the preferred people, and the price is very high for me to pay every 2-3 weeks at $150 for all nails to be designed, but they were on point. I just hate taking so long. I'm confused about my feelings. Special occasion or if you have time to spare you're good.

Very friendly atmosphere. Quality service, with a relaxing environment. Convenient location as wellread more

While my dog was getting groomed near by, I searched for a nail place to get my eyebrows and toes…read moredone. Ambiance popped up and I decided to give them a try and I'm so glad I did! The woman who did my eyebrows did a FABULOUS job! I may only come here from now on. She was so detail oriented. My pedicure was amazing too. I got the #2 which was super relaxing and again, the nail technician took her time making sure they looked perfect. I will definitely be back!

I always have a great experience at this nail salon. The atmosphere is always clean, welcoming, and…read morerelaxing. My nail technicians take their time to listen to what I want and make helpful suggestions without being pushy. I recommend seeing Lily, Den, Kevin, or Jenny. Overall, I always leave feeling very happy with my nails and overall experience. I recommend this salon to others looking for all type of nail and wax services.

Kevin is the absolute best! He's the only person I will let do my nails from now on. He did my…read morenails three times already and each time I loved! I have been looking on Pinterest for inspiration and he does the design exactly how I ask. The prices are also very reasonable!! They also have great snacks and drinks so that's a plus. Highly recommend!!!

Wasn't hard to get an appointment and I even had to move the time back which they were able to…read moreaccommodate. Came in on a day that was not busy at all the staff was nice greeted when we entered offered beverages and snacks. I got there at 6:30 and left and 9pm. I was not very happy about how long it took. They started with my pedicure I asked for French tip the man doing my pedicure got to the pink base then left me waiting for someone to come because he couldn't do. The first person that did it messed it up and someone else had to come and fix the polish and finish the pedicure which wasn't done properly at this point they had already closed and they started on my manicure it felt very rush and I didn't get to enjoy the relaxing experience it was supposed to be. I did like how they turned out the work is good the experience just wasn't great

Great service. Lee was nice and easy to talk to and attentive. This place is open 7 days a week…read more They had a grand opening about a week ago . Roomy and spacious, it's easy to bring a bunch of girlfriends to spend the afternoon together.

in my 77 years LyLy is best nail tech that I have ever had. Any negative comments about her skills…read moreare lies!!!

I've been going to Sotheary (Lily) for 4 years, and everything has been great, until today. For…read morewhatever reason, she refused me service and told me to go see someone else because I only ever get my feet done with her. For starters, I hardly ever have time to get my hands done, which is why I only use her for my feet. Regardless, it shouldn't matter if I go to someone else for hands, if I'm requesting a service, why would she have to respond in such a poor manner and tell me to go elsewhere? If I'm supporting her business still, why should it matter to her who I go to or don't go to for other services? I'm shocked. She's always bragging about how she doesn't care about losing customers, that "she's good" without them because she makes a lot of money with all the other customers she has. I've never seen someone act this way toward a respectful and long time customers such as myself. She's also always canceling for personal reasons like trips, appointments, etc. Not the most professional. Sad to say that after 4 years, my sisters and I will be finding a new place for our nails. Good luck with your poor attitude!

Tina does an amazing job. She is very professional, she always does amazing job. She is by far the…read morebest nail tech I have had in the 30 years that I been receiving manicures and pedicures. If I could give "10", I certainly would. Gary

Today was an off day!!! Last time i came i was soooo happy! Today literally left with an attitude!…read moreIf i ask for a design, THATS what i want! Wasn't concerned about the price.... However nail tech says that's expensive... ok ARE YOU paying for it? So she did not give me the flower i wanted... then she hand drew a flower that did not look NOTHING like the picture. So i went with this and im very displeased! This is the ONE THING i treat myself to and cant even get what i want is ANNOYING! Think I'll try somewhere else next time! Pissed!

It says appointment only, but I walked in here with my sister and there weren't any lines!…read moreNot to say that equals to this place being empty, because it was bumping. The place is well decorated - clean, friendly, very modern. Lots of staff to cover a high amount of people coming in. Friendly staff and professionals to work on your body parts! I got their basic pedicure done, and I'm happy with my results!

The quality of the service and public relations were very disappointing…read more When I spoke to the front desk person he said he didnt get involved with any issues. So, why are you working the front desk if you can't address issues with the services your establishment is providing? Makes no sense. Would not recommend!

This was my second time here. I went for a pedicure. I wasn't asked what kind of pedicure I wanted…read more The lady who was working on me was in such a hurry to get to another customer she spent maybe 20 mins on my entire pedicure. She cut my nails so short! She cut every bit of the white off my nails down to the nail bed. Since there was no nail left she ended up filing my skin until it was almost raw. My feet hurt for two days afterwards. When I asked her to please stop digging into my feet she said she wasn't going to argue about it and that she had to cut them down so short because I had gel polish. I said I've been getting gel polish for years and never had an issue. She then said she wasn't going to talk about it anymore. BUT not before she charged me $40 for the WORST experience ever! I would not recommend this place to my worst enemy.

My 3rd visit in 10 years. The first visit didn't go well. The owner's husband was on the phone so…read moremuch, I asked him if I could get my nails completed, he said i needed to have patience while he answers the phone. Didn't go back for 10 years. Decided to give it a try (it's walking distance from my house), I walked in no appt. The wife Mimi started removing my nails without asking me anything, I quickly advised her I needed a fill only. She said I don't do fills for powder gels. I said okay, I didn't know it was the first time I got them. She never spoke to me about what I wanted. I tried to tell her, she was busy talking over me, so I stopped talking. Meanwhile her male employee is repeating 100 times over we are the professionals, we know what you need. I was like who asked him? As Mimi continued to work on my nails, I asked her to please clean her tools as i could see they had dust on them from the previous customer. She said if you don't like it bring your own tools, because I cleaned them last night. I said you should clean them after each customer. SMH. In the end, she did not match the powder color on my nails and my hands did not match. A hot mess. I will never step in her establishment again. They are not hygenic, and disrepectul. I had my translator on my phone on. They talked about me being picky and too clean. Who doesn't want a clean experience? Never again. I'll just do my own nails. Invest in myself not them. I would give them a negative 10 stars if I could.