The team was very helpful in changing my initial order to get shipped out and then placing a replacement order for a different product as well as the return of the initial order. read more

Love the hardware. I ordered my cabinet pulls on 8/9, thinking they would easily arrive in time for my contractor to install when he finished my refacing project. He began on 8/17. He finished on 8/20, except for the pulls. I got an email that day saying they would be here on the 21st between 8am and 9pm. So the contractor said he would come on the 22nd to install. I received another email on the 21st saying the truck was delayed and they would arrive on the 22nd between 8am and 9pm. I cancelled the contractor. They came later on the 22nd. The contractor squeezed me into his schedule today, the 24th. Great product. Great price. Slow handling. read more

Great website - good prices, great inventory, quick shipping. Very happy.

Always love this online site. Great products, easy ordering and great shipping. Will shop there again.

These are BEAUTIFUL drawer/cabinet pulls! I looked everywhere for them and My Knobs had them. Smooth finish, very high end... AND very affordable! Love them a lot. Technician coming tomorrow to install all 50 in the kitchen, bathrooms and laundry room, so no photos yet! read more

I received order and product was beautiful quality. However, it wasn't the right fit for my needs. My attempts to return items has been tedious since the company required I wait for authorization and return instructions. I am still waiting. I have over $500 held up with them for weeks. read more

I received my order and loved the knobs, unfortunately they did not work for my project. I contacted them regarding my need to return order, they were very helpful,now waiting on return instructions. The items from CLASSIC BRASS were exceptional in quality and I would definitely recommend buying from them. read more

Order was received quickly! Have not installed the hinges yet, but they seem to be good quality.

I ordered pills and knobs, the knobs arrived but I haven't yet received the pills. When I called I was informed they came from two different warehouses. Understandable. But I've received not notification of the second order being shipped. Can you tell me when I might receive them? Thank you! read more

Though the site (manufacturer ) only provided a side view of the crystal knob, it was the match to ones I currently have: the pulls and knobs are of excellent quality. Saved me 50 percent of what bath/kitchen design centers charge for same item. Delivered on schedule read more

This was my second order of hinges. The first order was good although some of the holes in the hinges were off. This second order some of the hinges were bent and some were scratched. read more

The cabinet handles I ordered arrived quickly... great buying experience!

First time user. I ordered two sample pieces. Yesterday I placed an order for 42 similar pieces. The pictures on the website were accurate. When I placed my order, I did mess up and ordered the wrong finish on 2 pieces. When I realized my mistake, I called to correct and was told they could not make the change but recommended I cancel the order and redo. I did that with no problem. Reason for the 4/5 rating was the high price. Thanks! read more

Too many emails during the process and slower on shipping. I never thought I'd be complaining about too much communication! I wish they'd put pull sizes in both mm and inches. They are longer than I thought they'd be. read more

I would give no stars if that was an option. This might be the poorest character company that I have worked with over the last three years in my entire home remodel experience. I purchased Emteck pocket door hardware for my custom barn doors from My Knobs and received the incorrect finish. When I called the company, the Representative looked up the product on their website and saw that the finish was pictured wrong on the website and empathizes that this was their fault and I could return the hardware at no fault of my own (no restocking fee) because it was their fault that they had it pictured incorrectly on the website. I reluctantly reordered the finish that I originally thought I was receiving which was also pictured wrong on the website and this was the reason for my hesitation. I should have trusted my gut and gone with another company who has more character and more correct info on their website and one who would also uphold their word to their customer. When I checked my credit card statement I noticed that I had not received the full refund of $300.80 I had only received $225.60. When I called My Knobs to explain my frustration of not receiving the full refund, the representative stated that they had indeed issued me a full refund of $300.80 and that the problem must be with my credit card company bank. She said that the bank did not enter the numbers correctly and that I should call them. I had never heard of such a thing in my life as I have been in the banking industry myself. But since the representative told me I should call my credit card company to correct the problem, I did my due diligence . Frustrated, I called the credit card company and they said that, in fact, that My Knobs had only sent over a credit of $225.60. Almost ready to give up, which I think was My Knobs strategy, I called back to My Knobs and spoke with a representative who said she would check into it. A day or so went by and I received a call from a representative that said that the verbiage on the website is correct for the finish that I ordered therefore I will not be receiving the full refund. My problem wasn't with the fact that the verbiage, the picture and everything was very incorrect on their website; my problem was with the fact that they had gone from telling me on the initial call that I could return, at no fault of my own, since it was their fault that it was picture incorrectly on the website; to telling me that they had refunded me the correct amount and that the problem was with my bank; to now explaining that it was not their fault that I didn't read the description on the website which was correct even though the picture was not correct. The fact is, they did not uphold their original word and instead they had their representative calling me back telling me that they would now not uphold their original word of refunding me.... and let me remind you this is all over $75.20 that they have spent so much time backpedaling and not following through on their word. I can give you at least 30 other vendors that I worked with who are very reputable and who would say I am very reputable to work with. My Knobs will never make that list and I'm sure that due to their poor customer service, poor business character and poor judgement to promise something one day and then tell the customer they are wrong the next day, My Knobswill not last long in this competitive business environment. It is now January 9, 2019 and I received a voicemail from a Marilyn at myknobs.com on December 18, 2018 reassuring me that myknobs.com would issue a full refund (for the remaining $75.20). I have checked my credit card every day and have given this company ample time (7 to 10 business days +) to issue the refund and still no refund has been issued for the remaining $75.20. Choose who you work with carefully... I did not and I am now considering legal advice over the principle of this terrible company's non-existing character. read more

I was able to find the pull lengths that weren't stocked at the big box stores. Ordering was easy. When an item was on back order, My Knobs kept me informed as to the status. Highly recommend. read more

I ordered knobs about 4 weeks ago and was charged $545 at the time of order. Still have not received knobs. Very hard to get thru to customer service and they were very, very rude on my last call. They say the knobs are on their way - we shall see. read more

I'm an older woman and know nothing about hinges. I received excellent assistant through the MyKnobs chat. Free shipping is amazing. I'm a life long customer now. read more

Knobs for Less presents a rough veneer, unfortunately, and it seems they really don't know how to be accommodating. A few days after I placed an order for 28 knobs and pulls, I was informed the items were not available for about a month. The customer service rep suggested I change my order to items that were available and I did so. I was promised a delivery by the end of the week and was told the manufacturer would pay to have it shipped by FedEX. Friday passed and no delivery. I called Knobs for Less and no one in customer service knew where my order was or if it went out. They suggested I wait until the end of the day when they hoped to have a tracking # or info from the manufacturer. I told them I could not wait but would have to cancel the order and purchase the items elsewhere. The contractor , I stated, needed the knobs immediately to install. Then, to my surprise, the order arrived via UPS at around 1 pm. As the contractor was ready to install the knobs and pulls, I was very grateful. There were still problems. Unfortunately, the invoice was incorrect--in fact, I had never received a corrected invoice following the original invoice though I had repeatedly requested one. Within an hour following delivery, the manager called and said she would refund the difference. "All's well that ends well," I guess. Knobs for Less came through but it was not an easy process. I would use this company again but I would ask a lot of questions and request numerous assurances and guarantees regarding delivery date and price. read more

Horrible company. They told me something I needed quickly was in stick and then of course they didn't have it in stock. Someone called and told me this a day or so after it was supposed to arrive. I told them to cancel the order and ordered it somewhere else. Them of course they send it anyway and it shows up a couple weeks later. What a bogus shit show group. read more

Haven't purchased yet, but shopping there was not stellar, poor customer service (the woman didn't want to be there, didn't volunteer anything, and only typed things into the website which we could have done). Hard to find, in the back area alleyway, and there is zero rhyme or reason on how things are laid out in the showroom. You also can't tell what's out of stock or what's available, what's on sale or what's crazy expensive, or what finishes things come in. Horrible showroom. The only positive is I can simply go online and order what I want without interaction with the store,,, I Hope! read more

We added some built ins to our new home and needed matching knobs. Happy to find them on My Knobs. Free shipping and fast too.

Ordering process was easy and straightforward. Only problem was the order they sent me (2 knobs) was not the quantity I ordered (3 knobs). Called customer service and it was rectified without a hassle. Ended up ordering 2 more of the same knobs to have a balanced accent in our remodeled kitchen. read more

I was looking for something a little nicer that the standard white plastic wall plate. Myknobs.com had the ones I wanted and at a very reasonable price. It was delivered at a reasonable amount of time given that we are living in unusual Convid-19 times. I would have given 5 stars except it looks like the 5 gang wall plate was not in the original packaging but was nicely wrapped and protected. Unlike the other wall plate in their original packaging, this 5 gang wall plate came with screws that are way shorter than the screws in the packaged wall plates. read more

Order status notification was terrible. I received notification the order was ready to ship two days after I received it.

Good company and great selection. My only problem was that if I wanted to order a few samples the shipping was exhorbitant if they were from different manufacturers. Other than that, my experience was good and I am pleased with the hardware I purchased. read more

I like my knobs and they came with hardware for installation. Order tracking is a little lacking but got exactly what I ordered and they look great. ! read more

Everything showed up as it was supposed to however, the shipping process was hard to follow with the email updates from the company. The link to track shipping kept saying our order was still processing when in actuality most of the hardware had already been delivered to us. One of the items we ordered showed up separately, quite a while after the originally delivery. Something with the shipping process and tracking doesn't seem to be working correctly. read more

I received part of my order. When I placed my order I was told they were short 2 cabinet handles, when the order came I was short 3 handles. I would give them a higher rating but not happy I was short 3 handles, especially when I placed the order their system processed the order for ALL of the handles. read more

Love it... looks good and fast shipping

i did receive my order but i was short five switch plates.i called and now waiting for a reply . john weglarz

I am revising my opinion of this company. While not the best experience at first, they were very responsive to my e-mail and my concerns. I still think the company needs to clarify that "in-stock" doesn't mean they have it and it's ready to ship. My hinges were all plated after my order was placed, this ensures that the finish is consistent, but takes more time. My hinges finally arrived and the finish was very good. They offered me a 10% discount for the confusion and longer lead time, I think that was very fair. I still think they need more clarity on their website and more finesse on their customer service line, but all in all, I would do business with them again. read more

on time delivery and great packaging to protect my knobs during shipping

received knobs as described and in good time.

Great quality, not at all cheap but worth it if you want to make an elegant statement in a room. I bought knobs for four bathrooms, a kitchen and entertainment center. Mega $$, but oh so beautiful! read more

I ordered 60 of these to retrofit cabinets in several rooms. So far I've installed 33 of them. One pull had a female screw that wasn't sufficiently deep enough to secure the pull with the long screws provided. A shorter screw may have worked, but this should not be necessary. Another had its two bases a bit too wide apart. I was able to salvage the base to fix the pull with the female screw problem. Given the sale price ($3.85 each), I would not take off a star for this. However, the quality of the construction does raise some concern about the quality of the stainless steel. These pulls do not hold a magnet, so they aren't a stainless steel finish on a steel core or a low corrosion-resistant variety. Time will tell. read more

NON-EXISTENT CUSTOMER SERVICE I purchased a locking knob set from myKnobs.com and correctly installed it. I tested the latch on the knob to make sure the lock worked correctly. The first time I tried to use the supplied key to open the knob the next morning, the key did not work. It turns out that the keys that were sent with the knob were not the keys for that lockset. I could not even return the essentially defective knob without getting a locksmith, as I could not get into my office to take the lockset out. I called my knob.com and asked to be reimbursed for the weekday, non-emergency locksmith call and they refused any help. I will not use this company again, and I advise others not to due to a total lack of concern for their customer. read more

Ad me to the list of dissatisfied customers. I ordered an Emtex door lever from them which arrived damaged. I had to send them photographic proof of the damages and then wait two days for a return label. I was told that as soon as Emtek had the tracking information from UPS that a replacement would be sent. That was on 1-18-19, the label arrived in my email on 1/23 qnd I shipped the damaged door lever the same day. It is now 1/28 and a replace ment has still not been shipped. I called Emtek customer service who said they DO NOT wait for a return to arrive to issue credit to MyKnobs and that MyKnobs should have already ordered a replacement to be drop-shipped to me. MyKnobs still can't give me an estimated time of shipment of the replacement or tell me if one has been ordered. Almost three weeks now since I ordered and I still don't have the item I need. Time to use a different retailer. read more

I placed an order with myknob.com and over two weeks later the order had not shipped. I emailed the company and they didn't give any explanation and then just shipped it out the day I complained. Instead of using good customer service they chose to still ship it out USPS ground so that I won't get it until almost a month after the date of my original order. A company with better customer service would have apologized and shipped overnight. I will not shop here again. read more

Delivered on time. Beautiful knobs. Only dilemma, the black knobs came with some black screws, some oil bronze. Not a big deal, but would have been nice all black. read more