I purchased Emtek pocket door hardware at a good price, but the face mount pulls came with no templates,only the edge pull came with it. when I inquired about it I was told Emtek doesn't supply it with the flush pulls? Also no tracking updates, just that my order was being processed until it was delivered. Not that impressed with customer service read more

Very fast delivery. The product is very well made and beautiful. Very well packaged as to protect the items. Will definitely purchase from here again. Thank you! read more

I have had good experience in the past simply ordering from the company, and customer service has been kind and accommodating. However... I recently wanted samples of a few pulls and knobs - not inexpensive ones - with the intention of order A LOT of the my choice pulls and knobs. I ordered the samples. Boxes came in directly from 5 manufacturers, generally without telling me what sample they were. I could not easily reconcile what these were with my order invoice. The worst part: I wanted to return most of these samples. Well, I could do that, customer service kindly informed me; but they all had to go back to each of their individual manufacturers individually. Beyond postal charges and the major pain in the ass of packaging & posting them, their would be restocking fees in most cases. Not worth the bother, but I blew a few hundred bucks - and I will undertake my take my quest for knobs elsewhere like Amazon that makes returns and selection so much easier. read more

Got the tiles i wanted for less than other sites. I did have to cal about the order once as it didn't seem to be updated in their system. Once i did, the order came quickly and arrived with care. read more

Hardware was 25% cheaper than suggested retail plus I ordered during a 10% off special. Was told by my contractor that these were "back ordered" and wouldn't be available for weeks. My Knobs had them drop shipped from the manufacturer and I had them in my hands within a week. Customer service even helped me apply the 10% coupon after I had placed the order (my fault)! Don't fault them for the quality of the hardware you receive, fault the manufacturer and your diligence in selection. read more

Product Selection was great! They had my favorite knobs that I wanted to reorder in mass quantities when I had a hard time finding them elsewhere. Thank you! read more

Selection is amazing. Hardware was received promptly is beautiful, very well wrapped & organized. Will definitely order again.

Beware! They messed up my delivery so items never arrived. Customer service was polite but did nothing to make things right. No updates about the order I already paid for, no sign of the product anywhere within shipping company (fedx) and a week later I'm late on custom cabinet delivery. First and last time I do business with these guys, they are just a merchandise broker not a manf. company. read more

Very poor customer service. They will not stand behind the errors they make and require you pay return shipping for their mistakes. Communication is extremely slow, inconsistent, and non-professional. read more

Very poor quality Asian made pulls. poor return policy. wasted my money. They feel cheap. Their life time warranty is not covering normal wear and tear and there was no warranty attached with the order. read more

WORST EXPERIENCE EVER. DO NOT ORDER FROM THEM. We ordered tile and told them we were on a strict timeline and needed the tile ASAP. They gave us the run around for THREE WEEKS and then just canceled the order without any other contact or information. Hoping we are at least going to get our money back because wow. read more

Items ordered were never received. Customer support ineffectual. Assurances made never materialized. They are very adept at stalling you out. read more

Paid $49 for next day delivery. Called the next day because the website said my order was still processing. I was told that they were leaving early today for the Holiday weekend and it PROBABLY would go out some time next week!! WHAT is the point of offering next day shipping if you don't plan to honor it? NOT a happy customer!! Should have read the reviews here first! Just a heads up so it doesn't happen to someone else. read more

BUYER BEWARE: I am a licensed GC home builder in Santa Monica, and this scam company (myknobs and emtek) sent me fhe wrong lockset, wrong finish, and refuses to accept responsibility. Their customer service is extremely rude and unhelpful, and the hardware they sell is absolute junk. Dont waste your money, you will be dissapointed in the end. You will have better luck online with Home Depot, or Amazon, or through a more reputable seller like schlage, or kwikset. Avoid any seller using Emtek as a supplier, you will be in for a massive headache, trust me from my terrible experience. Good luck consumers. read more

Myknobs - BUYER BEWARE! MyKnobs.com and Emtek sell junk hardware. Avoid at all costs. - Hardware Stores Near Me - Fort Lauderdale, Florida

I purchased a coat rack. The backboard of the rack is made of laminated cardboard and is of poor quality. My Knobs shipped the coat rack in EXTREMELY POOR packaging - basically sponge cardboard pieced together in China. Company did not provide any extra protection in shipping while charging excess shipping. This resulted in damage in shipping. SEE PHOTOS. Very poor return policy - you will end up being ripped off. Even if returned for damage be prepared to navigate a complicated return policy with substantial restocking fee charges. This company is a drop shipper and takes no responsibility for their own quality control, packaging, and poor return policy. read more

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Attention Emtek Buyers: Try "Beach Builders Supply" in Lake Forest California. Great Prices and Inventory and they are close to the Emtek plant in Los Angeles read more

Avoid! It has been 3 weeks and I still have not received my small order. Company has no idea where my order is and they have no timeline. No apology or refund on shipping either. Go to another site and avoid this company. read more

No Return Policy I purchased one cabinet hinge from Myknobs along with one cabinet hinge from four other companies in order determine the best match with my new gold knobs. When matching hardware, this is a common thing consumers do. Their hinge did not match the best along with three other hinges. I had no problem returning any of the other hinges. However even though my purchase was within the 30 day window , Myknobs refused to allow me to return the product because I installed the hinge to view it with the cabinet knob. Again this is something I did with all the other hinges and typical for consumers to do when they purchase a sample. I will never purchase from this company again and do not recommend them due to their poor understanding of customer needs and poor customer service. read more

Do Not Order From My Knobs! Customer Service is TERRIBLE! I placed an order on a Friday 2 day AIR. Paid $29 extra Dollars to make sure the order would arrive quickly. It will actually take one FULL WEEK for the pulls to arrive! It is Tuesday (order placed Friday during working hours) and because the tracking had not advanced at all, I insisted she call the manufacture to make sure they had received my order and they would actually fulfill the order. She did not offer to check anything on her own. She informed me that My Knobs does not complete or place any orders over the weekend so my thought is...the 2 day air should not even be offered! The Customer Service Rep was extremely indifferent. Later that day, I checked tracking again, tracking stated the package was being returned to the shipper?!? When I called MK, this rep was even worse! My Knobs...you are only as good as your customer reps. Either train better or hire better. read more

I placed an order, and the order status was updated to "sent to warehouse" the next day. Eight days later I received an email telling me that everything in my order was backordered 3 weeks. I had to cancel and scramble around for another solution. There is no reason why it should have taken that long to notify me of a backorder--any reasonable site would have known this before I shopped and I thus never would have ordered those items. But even a mediocre seller should have been able to tell me in a day or two. Eight days?? That's unacceptable. read more

Great selection and Brittany was fantastic She made transaction easy after many different stores she was first to help us get what we needed read more

I ordered a towel ring from emtek on 12/06/23. Fed Ex reported the product missing to my knobs. My knobs marked it as completed/ Delivered. I had to call to state what fed ex already reported to them reported to them, They at the time said "oh Yeah I see that" at the time of my call is when they issued a replacement. No further communication until I called again on 2-9-24. They stated we just issued you a credit 1-29-24. I have received 0 communications/ explanations as to why they can not fulfill the order. The item is still on the website and not discontinued, I guess they didn't want to be bothered. read more

When in Hawaii, I ordered package of 10 cabinet handles. Needed them before I left. Timing was very critical. Paid $79 for expedited shipping. Never got them. Bought the 1 I actually needed at local Home Depot. Shipped them with USPS for $7. They were delivered and will be installed today. DO NOT BELIEVE what Myknobs says on their website. Total lack of service and follow through. read more

Myknobs - Hardware Stores Near Me - Fort Lauderdale, Florida

Extremely poor customer service. Ordered 72 cabinet knobs from this company and could not install them right away because of cabinet delays, which are not unusual nowadays. Found out that I needed fewer big handles and more small handles than I ordered, but MyKnobs refused to help with any returns/exchanges after 30 days. My handles were in factory sealed packages and resealable as they were shipped to me. Their site shows thousands of each in stock and ready to ship, so what difference would it make to take back such a small quantity - even with a restocking fee? You can do much better with your money elsewhere from people who actually care about the customers who buy from them. read more

It is easy when everything goes right, but the measure of a company is how well they fix it when something goes wrong. My wife ordered drawer handles and knobs for our new kitchen. They arrived in just a few days, but somehow two handles were the wrong color. The woman who answered the phone couldn't have been nicer. She said new handles and instructions for the old ones would be shipped in 7 to 10 days. They arrived within 3 days land had instructions to donate the old ones to a charity. That is the kind of service that builds long term relationships. read more

I placed my order on Monday morning and paid $50 to have my shipment sent overnight. Apparently there's a yellow banner that states it doesn't even get to the warehouse for a few days so OVERNIGHT means 3 to 4 days. Save your money read more

Customer service is not great. I called about my order and one of the customers reps hung up on me. I had to call back and was told my order would take a month before it came in, so I had to cancel I would not recommend this company to anyone. read more

I placed an order over a month ago and have yet to receive it. I can't email. calls don't go through. I'm filing a complaint with my bank- I'm at a loss. read more

I placed an order and was trying to match delivery with the installation of my new cabinets. When I ordered I also called to confirm a ship date which was supposed to be 2-3 weeks. After hearing nothing after two weeks I called only to find my shipping date would actually be 8 weeks out! My advice, don't believe their shipping dates unless you fully confirm everything is in stock. read more

Order two locks paid overnight shipping and I received it after two weeks and they still charged me the overnight shipping. I don't think this is fair. And they didn't have it on time for my job so I have to return it and pay shipping back to return it to them . read more

The customer service leaves a lot to be desired. In todays climate of delayed manufacturing and deliveries it is expected that things are going to take longer to get. Unfortunately, delays require more follow ups and updates of delivery times, more communication between businesses and customers. Myknobs.com's communication is horrible. They don't return calls, don't follow up with updates as promised, the representatives just want to get you off the phone so they can forget about your issue and get to the next. They are very unhelpful. Been waiting for handles for 5 months and receive no updates. I have to refresh history of my order every time I call a rep. The call always starts with "in order for me to update you on status I'll have to call you back", WHICH THEY NEVER DO. Then I have to call them back for the update. This cycle is so frustrating! read more

My Knobs blew two different orders holding up my kitchen project by over one month. Pulls they claimed to be in stock and that I ordered never arrived. After contacting the company I was informed they no longer carried the knobs. My impression, "My Knobs" is a middleman, I would stay away read more

Good product, fair prices, but really slow shipping and confusing emails regarding shipping.

Never order anything from MyKnobs.com, they charge ridiculous restocking fees and customer service is poor. It's not really a business it's more of a scam. read more

Horrible with returns. Don't shop at this company. Ordered Emtek pocket door hardware. They did not include the strike plate in the box. Still trying to charge me a 25% restocking fee plus return shipping for their mistake! On top of that had to wait 8 days for return no. Then myknobs failed to provide the address and return instructions. Still have been unable to return this poor quality lock after 10 days of communication with myknobs. Extremely poor customer service. Never shop here again. Go to build.com. read more

The plates look great. One strong recommendation however: You must include an option for longer screws. I hade to go to 3 stores to find screws that finally matched the plates and we're long enough. Charge more, who cares, but you need to do that! read more

I received my knobs earlier than expected and they were exactly what I wanted. I am very happy w/ the service and delivery of my order read more

This was my first time using MyKnobs. I'm so incredibly impressed with MyKnobs customer service. The day after I placed my order, I got a personal phone call from a CSR verifying what my order was and assuring me they'd update with shipping information. A week later, they again called me personally (not an email) to let me know the manufacturer had one item on back order. They gave me options about my order. Most of my order arrived very quickly and it was my choice to wait for my back ordered item. Very pleased with my experience so far and that includes the price! read more

Returns are not free and depending on the manufacturer MyKnobs charges a restocking fee. Customer service said they would not charge a restocking fee but they did anyway. It cost me money to use them when you can purchase same or similar products from other companies who offer free returns and no stocking fees. I will not use them again. read more

Sold me product that they didn't have, and kept lying about the product shipping in a couple of days. Customer service wait was awful. Don't buy from these guys. read more