Run from this place. Dr. Meagan LeGrand maybe be good at her job I don't know, but this location…read moreis all about up charging at every chance they can get. In 2021 our visit was a 45 charge. 2022 no visit. 2023 the visit was 1169.00 insurance pd 716.00 my husband paid 428.00. 2024 my husband again went for his eye exam again another pair of glasses visit was 1250.00 insurance paid 669.00 he paid 455.00. 2025 one year later again he goes for his yearly eye exam this visit was 1169.00 insurance paid 716.00 and his coat was 453.00 Modo eyewear Modo 4632 she charges 315.00 less insurance he paid 148.00 for glasses. They are 150.00 all over the internet. Sold same frames all three years in a row and doesn't want to put new lenses in old frames because the lenses are flimsy -her comment when I asked. His script from year to year 2021 OD +.50 -.75 OS +.50 -1.00 2022 2023 OD +.75 -.75 OS +.75 -1.25 2024 OD +1.00 -.75 OS +1.00 -1.25 2025 OD +1.00 -.75 OS 1.25 -1.25 Note he is diabetic and has been since 2017 his vision is not perfect, but really three pairs of glasses in three years with such a slight change in prescription!!!?!??! I asked her why he got glasses her response was he wanted them. You are the professional you could have said it's not enough of a script change to make it worth while and never did they offer THIS YEAR to use the old frames for the new lenses. She knew he had two extra pair! 2/11/2025 when I reached out and asked questions about the extra 25 charge which sounded completely made up she got an attitude and snapped back if we didn't want the glasses to return them and she will give us our money back. I'm sorry that's a great fix and we are going to be accountable for our choices but let me tell you something she has an attitude if you decide not to buy glasses. She doesn't like to be questioned and her services are not honorable. Whether this is her or her staff it needs to be addressed. This post is long but I just don't want others to get ripped off when they are honestly trying best to just get through the day to day struggles. You don't get a second chance to make a first impression Meagan!

I never have a bad experience with this practice. They are always on their game. They are prepared…read morefor my visit, exam rooms are spotless and the doctor and her staff are friendly and professional. Compared to others, she is an A+.

I love the Dr., the office, selection of lenses, and the staff. Have been going for years and…read morehopefully will never have to change. On my last visit Regina helped me a lot! Appreciate the time she spent and the money she saved me.

Service was quick. Customer service is excellent. Staff and physician are accommodating and…read moreknowledgeable. Would recommend.

I've been going to Dr. Rhea for over 10 years now and have always been met with attention and…read morekindness from the staff and Dr. Rhea. Couldn't recommend this practice more!

WORST CUSTOMER SERVICE! I would not recommend this office. The staff is rude, and orders are not…read morebeing placed when requested. I have had to repeatedly call for updates, only to find that nothing has been done. Because of this experience, I will be taking my daughter elsewhere. Dr. Rhea is wonderful, but I hope he takes a closer look at the level of customer service being provided. The employees answering the phones and handling orders have been unprofessional, dismissive, and at times have displayed an arrogant attitude. Patients deserve better communication and follow-through.

I was greater with a smile, my optometrist was very kind. The staff at TSO were great! I am happy…read morewith my service!

Just trying to get my new glasses fixed. I got them at the TSO by Baybrook and dropped them off…read morethere but then they called me back to say no, I have to come pick them up and bring them to this TSO to talk to Lisa the manager. Ok so that's a pain, but I can't see out of my new glasses and I need to figure out what's going on. So I go pick them up and bring them here to talk to Lisa. Except Lisa isn't here. She just left and won't be back until this afternoon although the other location said she will be here all day. So I am beyond irritated at this place and with TSO in general. I spent over $300 on new glasses that I can't wear because I can't see out of them and I can't seem to get any resolution to get them fixed. If they get their heads out of their butts and take care of me I will revise my review. Right now they are a solid one star, and that's just because Yelp makes me use at least one star.

Mariah was very disrespectful and rude. Was very short answering my questions. Not once looked up…read morefrom her computer and computer to look me in the eye though I did ask her twice if she remembered me from my previous visits. Called to share with one of the two doctors there but the manager was not cooperating and would not allow me to connect with either Dr. Choi or Dr. Vuong. So strange for me being a patient of them for over 3 years, as well as me having all my children and my significant other go there for our yearly check ups and eye wear. Do not recommend going there unless you do not mind being mistreated by Mariah or anyone else.

DO NOT GET YOUR GLASSES HERE! The manager will flat out lie to you about delivery dates, make…read moreexcuses left and right, treat you rudely and hang up on you when you try to inquire regarding delivery dates. This is the worst customer service I've ever experienced. I have been going here for more than 20 years and the current staff is making this place horrible. I will never return to this place. It's too bad, too, because the doctor is fantastic. The manager is a disease that's spreading through this establishment. DO NOT BUY GLASSES HERE! I will continue to spread the word until this manager has been removed.

I really enjoyed getting my annual eye exam at this location…read more Staff: The doctor was extremely knowledgeable and thorough during my exam, asking me lots of questions and explaining the cause of some of my symptoms. She was professional,but also opened up to me when I asked her a personal question. It was nice to feel like my doctor was a real personThat I could trust and connect with. I believe Office Space: The office was very neat and tastefully decorated. I also enjoyed the nice array of machines for eye testing. It just looked really fancy. If you have a fear of the test with the eye puff, no need to worry because they don't do that here. They used a handheld device that just feels like a tickle. Frames: They had a nice variety of prescription frames from different designers across varying price points. With my taste, I went to the designer wall, but was shocked to see that some of the frames were upwards of $500. They were names like Tom Ford and Gucci, but I have seen similar frames from the same designers for only about $300 at different locations. The frames here are definitely expensive. They do have more affordable options around the $150-$250 mark, so they do have a little bit of some thing for everyone. Based on what your insurance covers, you can get an additional 20% off of the overage, which does take care of the price a little bit. Overall I had a great time at Clearlake Eye Center, and will definitely back for my next check up. I'm not sure if I will actually buy my glasses there, but I enjoyed the visit nonetheless..

So far not a good experience! Lenses took weeks too long to receive. Never called me, I had to call…read morethem and push them about it, then bingo the next day they call to say they're ready! Worse once I got them I told the "optician" I could not see out of the computer glass pair, and she kept insisting it was something I would have to get used to. I explained these are not progressive glasses that you have to get used to. They should work when I put them on. She insisted the Doctor requires a four week follow up. I said I can't wait four weeks!!! I have to work and read and write contracts for a living. I need to see now. She said it was afternoon and maybe my eyes were tired to try again in the morning. I did and had the same problem, I spent at least $1500 plus on two pairs of glasses! The next day after I take them home, I had to go to my regular eye doctor and have them take those lenses out and put my old ones back in one pair so I could see and work over the weekend! I then tried to wear the computer glasses a few more times but never worked. I then called multiple times no answer!!! So I sent a detailed email requesting a response or to speak with the doctor because I live an hour away. I also left a voicemail, and again a voicemail the next day. Now 48 hours still no reply!!! So I called again the third time and at 2:30 PM was told both doctors were out of the office. I asked why no one has called me or responded to my email and the receptionist said the 2 doctors/owners are both very busy with patients all day. I asked when can I expect to hear back from them tomorrow? She said she doesn't know because they're both very busy all day. I said tomorrow's Friday, so am I supposed to do wait through the whole weekend and just see what happens next week?! Pathetic customer service and no way to treat patients in need of glasses spending thousands! They say their Theralense company is Superior for those needing prisms. Apparently here's ZERO expected follow up with the doctor for one month after the optician gives you your glasses! Beware! There's apparently few BVD binocular vision disorder (or miss alignment problem in my case) specialty doctors, which is why I engaged here. But there was another I found in Tomball, may have to check out. They say zero refunds also!!! BEWARE!!! I'm now referring to these doctors as the Wizards of Oz because they're behind an iron curtain and impossible to engage with beyond your initial visit. At least my experience so far. Really pathetic when you spent so much time and money that the opticians and receptionist are super flipping and you can't get any answers or return calls or emails about your concerns, or next steps to take!!!

Been going to see n focus for the past 15+ yrs, always a good experience! Dr. Hormann is a great…read moredoc.. Staff is always friendly & helpful. The office is a bit tiny & can get cramped in the front .. But the back of the office is huge since they expanded it. I wouldn't have stuck with see N focus this long if I was unsatisfied with their service.. My kids & I go faithfully every yr before school starts (every 18 months for me) & they never seem to disappoint. Don't be fooled just bc it looks like a hole in the wall. It's really a great place to go !

It was great and close to my home ./ Staff are nice and…read moreefficient. My kids have been coming here for a while. Will recommend this office.

Dr. Tran is the man!…read more Made an appointment here because it was the nearest eye doctor to me, on Saturday 10, 2024. They accepted my insurance. The visit was smooth and comfortable. The front desk girls were welcoming. Finally, Dr. Tran was a very cool and knowledgeable guy, making the experience fun. I will be going back.

What is the point of an appointment if they're gonna have you waiting for like 30-40minutes?read more