Doctor Nguyen and her staff are all very friendly and welcoming. I was greeted by Jennifer who took my information and asked how I've been since my last appointment. Since I was early for my appointment, she began helping me find some new frames. When Dr Nguyen performed my eye exam, she was very thorough and she explained things in a way that I could understand. She answered my questions. I felt comfortable and never felt rushed. I have been a patient of Dr Nguyen's for several years and have always had the best experience with her and her staff. read more

I had my vision control in Vision Source. At the end, the receptionist gave my balance higher than I expected. The reason was the new machine to check the eyes, has additional cost for the customers. I disagree, because the equipment is to get the best eyes exam. read more

Think this will be the last visit. Doctor is great but can no longer tolerate the nonchalant staff. Always getting the information incorrect as to what the insurance pays & will pay. Will show that they are aggravated with you with no problem. I always have to call the insurance company to confirm the information told and 80% of the time I was told incorrectly by staff. I have 2 children that go here and the staff gets their information mixed up to where the oldest child has not received new frames in over 2 years whereas the youngest has received frames twice in one year. Insurance only allows frames every 2 years so the staff put in the info incorrectly but will argue you down as if you're the incompetent one. I think I have endured enough. Too many other opticals in Pearland with more frame options & competitive pricing & friendlier staff. Once again, love the doctors but staff not so much. read more

I love the doctors, but the staff is another story. Dee W. recent review is VERY accurate.

Nope!! These guys are no help at all. There are many choices for vision care in the area. Seek them out.

Update three years later: Dr. Nguyen is great as always, but the reason for the 4 stars (from 2 stars) is her staff. Her employees are much more professional. They are mindful of the conversations that they are having at their desks and demonstrate great customer service. I did not have to come back for a second appointment to try on my contacts so that was a great relief. That was a huge complaint that I had in my initial review. I'm glad to see that positive changes have been made. read more

Dr. Jacqueline Nguyen is a very talented optometrist. She and her staff are very efficient in getting patients seen. She is so generous and give me a handful of sample contacts whenever I forgot to pack enough whenever I am visiting Houston for the holidays. The office is exceptionally clean and modern. She will always be my choice for an optometrist for generations. read more

Doctor was great at explaining procedures as she examined my eyes. The staff was friendly and no waiting. COVID procedures were followed. Great job! read more

This is the second year that I visit this place for my eye exam. It is a nice location; the lobby is clean and comfortable. Doctor J. Nguyen is very professional and helpful; she explains everything very clear and encourages her patients to ask questions. Last year I started to wear contacts and as I explained to Dr Nguyen and the staff, I wore my contacts six days a week and I loved them.(Dailies AquaComfort Plus). The problem was that I ordered contacts and a spare pair of glasses, after a week they called me to pick up the glasses, but my contacts were not ordered at all. That was terrible!. After a week, they ordered my contacts and helped me to obtain a rebate which was really good. The staff is not accurate, but they are very friendly. I will try next year once again because I like Doctor J. Nguyen practice. read more

Dr. Nguyen is very kind and eager to get the very best results for her patient's eye health. The office is always clean and the staff is attentive and polite. I definitely recommend Dr. Nguyen @ Vision Source. read more

I visited the office back in Janurary upon moving into the area. Dr. Nguyen professional staff handled my appointment accordingly. I recommend her office anytime read more

My family and I have been coming to Dr. Nguyen for over 15 years and we always have a really great experience! The wait for your appointment is usually very brief, and the Dr & staff move quickly. A great selection of eyeglasses, and Dr. Nguyen always ensures to fit you with the best type of contacts, based on your individual needs. Can't wait to get my next pair of glasses! Thanks for years of great optometry! read more

Great optometrist! I've been going to her for 12 years now and she is very informative and helpful. The staff however is extremely unprofessional. I dislike hearing their personal conversations about how smelly the last patient was. Also they check the voicemail on speaker phone so everyone can hear that customers personal problems. Dr. Nguyen please get rid of these immature girls in your office! Besides that I recommend her to anyone. read more

I have been to vision source multiple times and have always had a positive experience. The staff is welcoming and friend and Dr.Nguyen is friendly always willing to answer any questions you may have. I recommend this optometrist to anyone ! read more

I've had personalized and excellent service for more than 15 years from Dr. Nguyen. Would not go anywhere else! As my family grew she has been excellent with the kids and my wife. I trust her with our eyes! Thanks. read more

Just completed my annual eye exam and as always Dr, Nguyen and her staff has done an AMAZING job! Dr, Nguyen is always so detailed and she cares about everyone of her patients. I love going here because they make you feel at home. Great job team !! Robert West & Family read more

We have been going here for about 4 years now. I think Dr. Nguyen is the most professional optometrist to whom I have ever been. Her bedside (chairside) manner is amazing, and she is on top of the latest medical advances. She also has state-of-the art equipment in her office. I can't recommend her enough. read more

I made an appointment at one location and arrived at another. I was not turned away and was seen at 9:15 am instead of 9:00 am. I am happy with my results and how much feedback Dr. Nguyen provided through the process of the exam. read more

Jacqueline Nguyen, Is very professional and listen to her patient i was highly recommend by my wife coworker to come here we were so glad we came read more

I went to get my eyes exam. The service was fast. Great Dr. She really knows how to do her job. She took the time to answer my questions. The two Receptionist were also very friendly and helpful answering my questions and making sure I was very happy with the choices and advice I had. I will definitely recommend this place. read more

This is the most disorganized office I have ever seen in my life. The staff acts as though they tolerate you or are completely rude. The staff does not communicate between shifts and so no one know the status of your order at any given time. They openly show frustration with the customers and have made three billing errors. Once the errors are caught, they cannot adequately explain why the error occurred. Who can focus on the quality of the care when the business model is completely broken? read more

If you want a complete eye exam and someone that takes that extra time and effort on your eyes, this is the place to go. Dr. Jacqueline Nguyen is very knowledgeable at what she does, also very caring and sincere. Dr. Nguyen and her staff are simply the epitome of expertise and client care. It is not often that you find an entire office staff as warm, friendly and courteous as the staff in Vision Source in Pearland. My family and I have been patients for several years & highly recommend anyone that are seeking their eye care needs to visit Dr. Jacqueline Nguyen & her Staff....... Keep up the great work!!!!! read more

I have been going to Vision Source once a year for my eye exam for several years. I am very confident Dr. Nguyen will detect health any problems with my eyes. My prescription for glasses is ALWAYS PERFECT. Bottom line is, if you want your vision right the first time, Vision Source is the place to go. Dr. Nguyen Definitely knows what she is doing!!! read more

I've been a patient of Dr. Nguyen's for close to 10 years. I was strictly a contact lens wearer for the longest time and now wear glasses as well. Her office has a very nice selection of frames to choose from. I even got my first pair of Rx sunglasses from her last year. I love all of my frames. read more

Dr. Nguyen promptly called and resolved the communication issues that happened with her staff after my initial visit. I would see her again.

the best in pearland and surrounding areas. staff is very professional. i recommend them to all my friends and family,. jacqueline nguyen is very personable. read more

Have been going to Vision Source Pearland for several years now. Staff is friendly and the doctor is great.

Really good eye exam. I am very satisfied.Dr Jaquelin Nguyen is very professional and very kind person.

Dr. Nguyen is on of the BEST Optometrist in Pearland. Very intelligent and will explain what's going on in words anyone can understand. She always has quality recommendations when needed. We've been going to Vision Source for 15 years. She is AMAZING with children!! Picture exams are offered so she can determine if children need glasses even if they can not read letters yet. read more

Very friendly and professional. Dr. Nguyen was thorough during my visit and explained in detail the steps needed before during and after treatment. read more

Excellent , friendly care! Have used Dr. Nguyen for 10 years and I am always very satisfied with the care and service!

Dr. Nguyen is great! Very down to Earth and explains everything at my level. She is also very patient with my eleven year old. see you next year! read more