Terrible experience! Scheduled an appointment for my eye to get checked out because it is having some unusual pain, and showed up and waited over an hour after my scheduled appointment. Julia and whoever else was working the front desk continued to input the wrong insurance info, talked down to us the entire time and then when we said we did not want to pay $300 out of pocket and to wait for them to figure out the insurance, said "well i don't know what to tell you." They continued to put in the wrong insurance and call the wrong number, and then after leaving because we felt so dismissed, we decided to call the insurance ourselves. Verified that yes, my insurance is in fact active like I originally said! Decided to go back to see if I can still get checked out since my eye was still in pain, and had the insurance on the line to verify they were in fact not doing their job correctly. They refused to admit their mistake, and then said that the insurance was taking too long (ironic) and that the doctor would only be there for 5 more minutes. Decided to give up, what a complete waste of time. If you're thinking about visiting, you're better off going to America's Best or Target Optical. At least there, the staff is friendly and helpful! Maybe work on customer service skills and double check you're putting the information in correctly before blaming the customer! read more