Dr. Koditek is amazing. This review has nothing to do with his level of service, knowledge or…read moreexperience. On the other hand, there is a staff member there that can be very rude and passive aggressively judgmental with any option you choose that is not hers. At first, she comes off helpful, then she starts judging you and your choice of frames. To say the least, I felt belittled and not treated with respect. I normally don't go out of my way to submit bad reviews, but I wanted to share my experience to hopefully brace any future or existence customers that go to Carbon Valley Eye Care. It's unfortunate that that one experience is making me contemplate taking my business elsewhere. My suggestion as someone who has worked in customer service for 12 years, it might be a good idea to have some sort of frequent customer service training (there are plenty of online trainings that don't cost much and would really help staff make customers feel respected and welcomed) it's such a simple skill that unfortunately for some has to be learned.

My family and I have been going to Dr. Berger and Dr. Koditek for several years (long before they…read moreopened this office in Frederick. I do highly recommend them both however I cannot say the same for the office staff or the lab that makes their lenses. The glasses I purchased were loaded with all the extras (anti-glare, anti-scratch, polycarbonate, photo sun, etc.) however within a year I noticed that the lenses seemed cloudy and no amount of cleaning made it better. I took them to the office and they replaced the lenses under a 2 year warranty. Thought everything was good. Unfortunately when I went back to replace them again for the same issue (called crazing) I was told that they couldn't honor the warranty on the replacement lenses as the warranty only covered the first pair! Worse yet, the woman I spoke with insisted that the only way that this would occur is if I left them in extreme heat which I had not. It didn't matter, she insisted that "everybody does this when they take them off and leave them on the dash" (something that I never do!). It didn't matter, she was convinced that the issue was mine and only due to my leaving them in a high temp environment - couldn't be anything else! Interestingly my record showed these lenses being replaced twice for this issue and somehow I don't have any recollection of that. I suspect that it really is a quality issue with the lab that this office uses as I purchased a different set of glasses from an eye doctor in Firestone (scheduling issue trying to get in with CV Eye Care) and haven't had any issues with crazing of the lenses for that pair. My wife recently took her glasses back to CV Eye Care for the same reason (first time) and they replaced the lenses without any issue (she spoke with someone else). The lack of customer service from this woman and the real possibility that they are using an inferior lab for their lenses makes it clear to me that I should take my business elsewhere.

Dr. Mikula is wonderful, but over the last couple years the office has become so poor, it's been…read morehard to overlook. No one answers the phones. Ever. The answering service that is off site is just as unreliable as the actual office. Each time myself or one of my five family members need to order contacts, it's a seemingly impossible feat. This past experience in December will likely have been the last straw. I spent the better part of the month trying to reorder contact lenses. Multiple calls, multiple voicemails, never resulting in a return call. The second time I got a hold of the answering service, they told me that my prescription had expired in June. This was after three weeks of me attempting to get in contact with the office. They informed me that there was nothing that they could do without a written prescription and that it had nothing to do with Dr. Mikula but that things had been a struggle since "it went corporate." Unbelievable. In my 48 years I've never experienced such a lackadaisical/nonchalant attitude and absolute detachment as an approach patient care.

I will now be a forever customer. Dr Patel and the team are great! I went in as a VA referral and…read morenow I'll be a "normal" regular. I appreciate yall!!

Negative 200 stars is still too many for this scummy practice…read more We have asked them to lose our phone numbers and our physical address and stop sending all kinds of junk to all of those. I have now asked a total of seven times, and they sent yet another postcard, received today. My last call, I got some tool at the front desk, who had an attitude and no intention to help and who hung up on me at the end of the call.... I definitely was assertive (bc they seem to refuse to leave us alone), but definitely was not rude nor did I use any sort of bad language. My take on this is..... They know are a horrible company and yet they keep doing all the stuff that makes people angry at them. Do yourself a favor and never set a foot in their door.... if you do, you will regret it for a long, long time. I am still not rid of them, and I am considering reporting them to the FCC as well as the attorney general.

I needed to have my eyes re-examined by Dr. Hulme. When I called to schedule an appointment, I had…read morethe misfortune of speaking with the office manager, Nikki. I explained why I thought I needed a recheck, but she responded with a horrible, condescending attitude. I was shocked by what she said and how she said it. Ultimately, I had LensCrafters fill my prescription because I wanted a different frame than what was available at the office. Since I was unhappy with the prescription, not the glasses themselves, I decided to return to Dr. Hulme, who performed my initial examination for his thoughts. Nikki, gave me every reason not to return. Her absolutely poor attitude toward me as a customer was completely uncalled for. She argued with me as to why I can't focus or read with my current prescription lenses and told me to go back to LensCrafters if I wasn't happy. After much back and forth, she ended the call by hanging up on me. I will not be returning to Dr. Hulme's practice and will tell anyone I can to do the same. I hope this helps with your decision-making in choosing an eye doctor. I was and am completely disappointed with this practice. I will continue to use another optometrist from now on. It's not a good look to have so many 1 star reviews. Keep that in mind.

Wonderful staff who are very attentive and listen to your concerns and needs. They treat you as a…read morehuman with care and compassion and not just a patient with a file number.

Amazing care, I recommend Dr.Tanner to everyone in need of a great eye Dr. Fast and thorough and a…read moregreat staff.

Dr. Wiardo is quite gifted at his job. My eyeglasses came out great. I had been to another place…read morethat tried 6 times to get my glasses right. Dr. Wiardo knows what he's doing and I had no problems at all there. It's really nice to see a professional who is good at what he does and cares about results. Thank you to the Doc and his pleasant, friendly staff.

Been going to the Doc for about 7 years now. He's studious, has an engineering-like…read more precision, good bedside manner, explains everything. Took me awhile to find him. Have never had a complaint nor concern. About me: been blind (I exaggerate, well - sort of?) since I was 4. I have a high script with astigmatism. Seriously, the number I went through to find him.... (ask me about a good general! :) )

I got my glasses from here. They are professional and I am happy with the service!…read moreRecommend for your eye check and glasses purchase!

Went here for my first eye exam in 25 years. They were so great at explaining everything and helped…read moreme pick out the perfect glasses. I will definitely be going back!

Best eye experience I've ever had. There were a couple hiccups with the glasses them self. But they…read morenot only fixed it. He made them fit my ears better!! so they don't fall off, my service dog has attended two of my visits. And I have had no issue with any of it. I would highly recommend this establishment. I adore Andrew he is absolutely wonderful and he always has a wonderful attitude. I love the calm quiet nature of the office. The frames are very stylish. I'm incredibly finicky and I had no issue finding my perfect frame they have designer frames and I just can't say enough good things about them

Taking weeks for new glasses. I finally called and it will be several more weeks. It would have…read morebeen nice had they called and let me know they would be delayed because the manufacturer of the glasses sent the wrong ones. Michelle was polite and nice however.

Streamlined check in, great doctor, wonderful experience!…read moreDefinitely will return and recommend to others.

I helped my buddy drive from Port St Lucie to Fort Collins. Last day of the trip the nose piece…read morebroke off my glasses. Eyecare Associates was the closest to his apartment. Even though I wasn't a patient or customer they helped me out. Replaced the broken nose pieces, checked to see if they fit right and didn't charge me. Thank you Eye Associates!