I have seen the yelp reviews but I've never had anything but a good experience here. I have come…read morein for repairs and new lenses multiple times. The ladies are and always been super nice to me and the people I have seen in the business. I would and do recommend!

Thank you to Kendra, Leanna, and Evelyn for running such a great business. I've had to come here…read moretwice for repairs, and the customer service along with the prices are great! Thank you, Kendra for praying over me! Thank you for your help, ladies!

Terrible customer service. Put me on hold but didn't really put me on hold then started talking to…read moreme - I had no idea the tried to hand me off to a manager while smack talking about me. She might have been new but she lacks some basic skills.

Eric Torgerson solved my eyeglass problem in minutes. I was discussing it with the front desk, and…read morehad made a refraction appointment, and he saved me from that unnecessary expense by overhearing my concern and then immediately resolving the problem! Mattie also worked with my insurance on the phone tirelessly so I could get the frames and lens I wanted. I would visit these folks again when I need optometry services. Truly great service!

Everyone we encountered at this office was kind and helpful! Our financial responsibilities were…read morelaid out clearly and explained so we could understand our options. Dr. Sara Heffler was impressively knowledgeable, attentive, engaging, and friendly! My husband and I made back to back appointments because it had been too many years since we have gone to an eye doctor and I don't think we could have picked a better office to visit! We are looking forward to being loyal patients here for many years to come!

Came in for an eye exam. Unfortunately our other eye Dr was no longer in network on our insurance…read more You can do the initial paperwork in advance or when you get to office. Bring a copy of med insurance as well if you havevit. They will want a copy. Front desk was friendly and tried to be engaging. Eye Dr was friendly and professional. She was not pushy but informative.

The worst customer service !!! I really need to get my glasses readjusted because they are in…read moreserious need of help. When I explained to the lady that an optical shop had not adjusted them properly she immediately dismissed me. She obviously doesn't want business because or she would have readjusted them. I was going to pay for it and possibly get some other things too. but NO WAY now!

Walked in during lunch 6/25/25. Rudest customer service ever!! I found the shades I wanted but…read morerefused to buy because the old lady's attitude was the worst I have seen!! She obviously hates her job and we were ruining her day by walking in the store and disturbing her! Whoever owns this store needs to get rid of this rude woman. She is running off customers and needs a hard lesson on customer service.

I have been going here for about 10 years now since I was about 8. I have never been so welcomed in…read morean establishment. Yes staff has changed but, the quality definitely hasn't! Rob Johnson is a phenomenal doctor and will do as much as he can to care for his patients.

They have changed drastically. They use to be very professional. Now not so much. One of the…read moreowners works at the front desk. She is very unprofessional and just plain rude. She needs to go to a customer service class to learn how to interact with clients.

After more than 25 years as a loyal patient, I never imagined I would be leaving this practice, but…read morethe decline in customer service has been impossible to ignore. The front desk consistently sounds irritated when patients call, as if answering questions or helping people is an inconvenience. Every interaction has left me feeling like I'm bothering them rather than being a valued patient. The most frustrating part was spending nearly $900 on contact lenses and eyeglasses with an incorrect prescription. Instead of standing behind their work and correcting the issue, I was told I would need to pay for another exam to have the prescription reevaluated. Charging a patient additional fees to address a prescription that wasn't working is unacceptable. Everyone makes mistakes, including doctors. What separates a great practice from a poor one is how those mistakes are handled. Rather than taking ownership and working toward a reasonable solution, I felt dismissed and treated like another billable appointment. It's especially disappointing because I had trusted this office with my eye care for over two decades. The previous level of care and customer service is gone. The new doctors and staff seem far less invested in their patients' experience, and that has cost them a loyal customer. Losing a patient of 25 years over a preventable issue says a lot. I will be taking my eye care elsewhere and cannot recommend this practice based on my experience.

I have had pretty good experience in the past, but this year I had a 2:40 appointment and I showed…read moreup at 2:45 due to a train and I was told that I needed to reschedule my appointment. I typically have to wait at least 10 minutes on them, but they can't wait 5 minutes for me. I told them not to worry about re-scheduling, I will go somewhere else that wants my business.

Negative 200 stars is still too many for this scummy practice…read more We have asked them to lose our phone numbers and our physical address and stop sending all kinds of junk to all of those. I have now asked a total of seven times, and they sent yet another postcard, received today. My last call, I got some tool at the front desk, who had an attitude and no intention to help and who hung up on me at the end of the call.... I definitely was assertive (bc they seem to refuse to leave us alone), but definitely was not rude nor did I use any sort of bad language. My take on this is..... They know are a horrible company and yet they keep doing all the stuff that makes people angry at them. Do yourself a favor and never set a foot in their door.... if you do, you will regret it for a long, long time. I am still not rid of them, and I am considering reporting them to the FCC as well as the attorney general.

I needed to have my eyes re-examined by Dr. Hulme. When I called to schedule an appointment, I had…read morethe misfortune of speaking with the office manager, Nikki. I explained why I thought I needed a recheck, but she responded with a horrible, condescending attitude. I was shocked by what she said and how she said it. Ultimately, I had LensCrafters fill my prescription because I wanted a different frame than what was available at the office. Since I was unhappy with the prescription, not the glasses themselves, I decided to return to Dr. Hulme, who performed my initial examination for his thoughts. Nikki, gave me every reason not to return. Her absolutely poor attitude toward me as a customer was completely uncalled for. She argued with me as to why I can't focus or read with my current prescription lenses and told me to go back to LensCrafters if I wasn't happy. After much back and forth, she ended the call by hanging up on me. I will not be returning to Dr. Hulme's practice and will tell anyone I can to do the same. I hope this helps with your decision-making in choosing an eye doctor. I was and am completely disappointed with this practice. I will continue to use another optometrist from now on. It's not a good look to have so many 1 star reviews. Keep that in mind.

Best eye experience I've ever had. There were a couple hiccups with the glasses them self. But they…read morenot only fixed it. He made them fit my ears better!! so they don't fall off, my service dog has attended two of my visits. And I have had no issue with any of it. I would highly recommend this establishment. I adore Andrew he is absolutely wonderful and he always has a wonderful attitude. I love the calm quiet nature of the office. The frames are very stylish. I'm incredibly finicky and I had no issue finding my perfect frame they have designer frames and I just can't say enough good things about them

Taking weeks for new glasses. I finally called and it will be several more weeks. It would have…read morebeen nice had they called and let me know they would be delayed because the manufacturer of the glasses sent the wrong ones. Michelle was polite and nice however.