Streamlined check in, great doctor, wonderful experience!…read moreDefinitely will return and recommend to others.

I helped my buddy drive from Port St Lucie to Fort Collins. Last day of the trip the nose piece…read morebroke off my glasses. Eyecare Associates was the closest to his apartment. Even though I wasn't a patient or customer they helped me out. Replaced the broken nose pieces, checked to see if they fit right and didn't charge me. Thank you Eye Associates!

I got my glasses from here. They are professional and I am happy with the service!…read moreRecommend for your eye check and glasses purchase!

Went here for my first eye exam in 25 years. They were so great at explaining everything and helped…read moreme pick out the perfect glasses. I will definitely be going back!

This is the absolute best place to get your glasses Gas that I have found in Fort Collins! I love…read morethem

I popped in today to look at frames and was "helped" by Melanie - it was a horrible experience. She…read morewas condescending and rude right away. Seemed upset that I went right to the men's frames (I'm a woman but I like the mens designs better). This really felt like discrimination as I am visibly queer. Didn't help me at all when I tried to ask abut a certain kind of frame, just waived in the direction of the women's plastic frames. When I asked about measurements (there should be 3 numbers, but they conveniently put the price stickers over them), she said you only need one the other two are obsolete. This is an outright lie. I would have bought frames here but no way with treatment like that. I want to note that about a month ago, I went into the same location. Had a wonderful experience with the optometrist at poudre valley eye care. Then was helped by Latisha (?) to find prescription sunglasses. she was wonderful, super helpful and pleasant. Helped select frames for me and didn't rush me at all. If you do go here, get help from her, she will take great care of you. I bought two sets of frames that time.

Terrible customer service. Put me on hold but didn't really put me on hold then started talking to…read moreme - I had no idea the tried to hand me off to a manager while smack talking about me. She might have been new but she lacks some basic skills.

Eric Torgerson solved my eyeglass problem in minutes. I was discussing it with the front desk, and…read morehad made a refraction appointment, and he saved me from that unnecessary expense by overhearing my concern and then immediately resolving the problem! Mattie also worked with my insurance on the phone tirelessly so I could get the frames and lens I wanted. I would visit these folks again when I need optometry services. Truly great service!

Dr. Wiardo is quite gifted at his job. My eyeglasses came out great. I had been to another place…read morethat tried 6 times to get my glasses right. Dr. Wiardo knows what he's doing and I had no problems at all there. It's really nice to see a professional who is good at what he does and cares about results. Thank you to the Doc and his pleasant, friendly staff.

Been going to the Doc for about 7 years now. He's studious, has an engineering-like…read more precision, good bedside manner, explains everything. Took me awhile to find him. Have never had a complaint nor concern. About me: been blind (I exaggerate, well - sort of?) since I was 4. I have a high script with astigmatism. Seriously, the number I went through to find him.... (ask me about a good general! :) )

with everybody here they are so welcoming and they serve really good fitting when we're a little…read moretoo big and they also have really fun little lollipop items. I wanna bring my kids otherwise there's a bunch of yummy things.

I have been going to Edge optics for a few years for my eye exams and glasses. This was my first…read moretime since they moved to a new location, and my experience was incredible! Dr. Szuba did my appointment, and I was struck by how professional and kind she was. Trevor helped me afterwards navigating the process of choosing frames and selecting appropriate materials etc. for the glasses themselves. He was super helpful and friendly; I particularly appreciate the effort he went through to help me get my new glasses before I had to travel out of state. Thank you both! Definitely coming back again :D

Friendly, professional, and quick service. From online scheduling, check-in, waiting room,…read morepre-exam, and exam with the optometrist I had an excellent experience! They had a great deal for two pairs and were so amenable to my budget goals. Thank you for your care and advice, Donna. Pro tip: Check in early and grab a coffee at Dazbog next door. Parking: Because they're conveniently located on Tree Council, parking can be unpredictable. As encouraged by the team while there they kindly shared that customers may find it convenient to park in the lot just north or "behind" their building... then it's just a brief walk through "the arches" to Council Tree.

Loved the doctor who did the eye exam. I had miscommunication issue about my glasses with the front…read moredesk, but Emily was great and helped me figure out the issue.

The worst customer service !!! I really need to get my glasses readjusted because they are in…read moreserious need of help. When I explained to the lady that an optical shop had not adjusted them properly she immediately dismissed me. She obviously doesn't want business because or she would have readjusted them. I was going to pay for it and possibly get some other things too. but NO WAY now!

Walked in during lunch 6/25/25. Rudest customer service ever!! I found the shades I wanted but…read morerefused to buy because the old lady's attitude was the worst I have seen!! She obviously hates her job and we were ruining her day by walking in the store and disturbing her! Whoever owns this store needs to get rid of this rude woman. She is running off customers and needs a hard lesson on customer service.

I ordered a prescription on 9/4/2024 from Lens Crafters in Foothills Mall in Fort Collins, CO. The…read moreemployee at the time was extremely courteous and went out of their way to help me and minimize any inconvenience. Conversely, when I picked up the Rx, on 9/14/2024, the Asst. Mgr. on duty made a special point of describing to me that the ordering employee "broke company policy" by helping me out and she twice asked me for a name and/or physical description of the employee. I told her I didn't know but also that I didn't want anyone to get in trouble, especially for being so helpful. The Asst. Mgr. then smugly told me it "would be taken care of internally". In addition, this Asst. Mgr. also informed me that I would be personally responsible if she broke my frames. I should not have to be subjected to the Asst. Manager's gross unprofessionalism including her accusatory and cold behavior. Her focus was clearly on punishing another good employee and should not have even been discussed with me including a masked attempt to blame me. The demeanor of this specific Asst. Mgr. was enough to prevent me from being a future customer. I and my family will not be back.

I did not have a good experience with the Fort Collins store. I was…read more there in the last week of December 2023 for a pair of prescription glasses. First they sent me wrong frame which I had to return and wait another couple of weeks for the glasses to arrive (around first week of February 2024). When the second/ replacement pair came, I was excited but soon the excitement turned into disappointment; the glasses have rainbow effect whenever I try to read a book or watch any screen to the point they are unwearable. They are hazy. I live 65 miles away from the store and I could not drive down to FoCo right away. When I went to the store on Mar 12, 2024 seeking help about the glasses, the lady in the story told me that I was a few days late for any correction/ re-order/ prescription upgrade on the lenses and I had to return home without the problem fixed. I just wasted about $150 out of pocket payment for the glasses that did not work because LensCrafters messed up my order. It was not my fault and the store did not take action to address the issue. I expected a little better and responsible service from a huge organization like LensCrafters. I need a new pair of glasses now but I am not sure if I really want to go to LensCrafters.