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    The Looking Glasses

    3.0 (4 reviews)
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    Services - The Looking Glasses

    Eyewear fitting

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    2 years ago

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    5 years ago

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    Leanna J.

    Thank you for your kind words, it was a pleasure serving you guys!

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    5 years ago

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    LensCrafters

    LensCrafters

    2.7(12 reviews)
    1.1 mi

    I ordered a prescription on 9/4/2024 from Lens Crafters in Foothills Mall in Fort Collins, CO. The…read moreemployee at the time was extremely courteous and went out of their way to help me and minimize any inconvenience. Conversely, when I picked up the Rx, on 9/14/2024, the Asst. Mgr. on duty made a special point of describing to me that the ordering employee "broke company policy" by helping me out and she twice asked me for a name and/or physical description of the employee. I told her I didn't know but also that I didn't want anyone to get in trouble, especially for being so helpful. The Asst. Mgr. then smugly told me it "would be taken care of internally". In addition, this Asst. Mgr. also informed me that I would be personally responsible if she broke my frames. I should not have to be subjected to the Asst. Manager's gross unprofessionalism including her accusatory and cold behavior. Her focus was clearly on punishing another good employee and should not have even been discussed with me including a masked attempt to blame me. The demeanor of this specific Asst. Mgr. was enough to prevent me from being a future customer. I and my family will not be back.

    I did not have a good experience with the Fort Collins store. I was…read more there in the last week of December 2023 for a pair of prescription glasses. First they sent me wrong frame which I had to return and wait another couple of weeks for the glasses to arrive (around first week of February 2024). When the second/ replacement pair came, I was excited but soon the excitement turned into disappointment; the glasses have rainbow effect whenever I try to read a book or watch any screen to the point they are unwearable. They are hazy. I live 65 miles away from the store and I could not drive down to FoCo right away. When I went to the store on Mar 12, 2024 seeking help about the glasses, the lady in the story told me that I was a few days late for any correction/ re-order/ prescription upgrade on the lenses and I had to return home without the problem fixed. I just wasted about $150 out of pocket payment for the glasses that did not work because LensCrafters messed up my order. It was not my fault and the store did not take action to address the issue. I expected a little better and responsible service from a huge organization like LensCrafters. I need a new pair of glasses now but I am not sure if I really want to go to LensCrafters.

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    The Looking Glasses - opticians - Updated May 2026

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