After more than 25 years as a loyal patient, I never imagined I would be leaving this practice, but the decline in customer service has been impossible to ignore. The front desk consistently sounds irritated when patients call, as if answering questions or helping people is an inconvenience. Every interaction has left me feeling like I'm bothering them rather than being a valued patient. The most frustrating part was spending nearly $900 on contact lenses and eyeglasses with an incorrect prescription. Instead of standing behind their work and correcting the issue, I was told I would need to pay for another exam to have the prescription reevaluated. Charging a patient additional fees to address a prescription that wasn't working is unacceptable. Everyone makes mistakes, including doctors. What separates a great practice from a poor one is how those mistakes are handled. Rather than taking ownership and working toward a reasonable solution, I felt dismissed and treated like another billable appointment. It's especially disappointing because I had trusted this office with my eye care for over two decades. The previous level of care and customer service is gone. The new doctors and staff seem far less invested in their patients' experience, and that has cost them a loyal customer. Losing a patient of 25 years over a preventable issue says a lot. I will be taking my eye care elsewhere and cannot recommend this practice based on my experience. read more

I have had pretty good experience in the past, but this year I had a 2:40 appointment and I showed up at 2:45 due to a train and I was told that I needed to reschedule my appointment. I typically have to wait at least 10 minutes on them, but they can't wait 5 minutes for me. I told them not to worry about re-scheduling, I will go somewhere else that wants my business. read more

They were so great! It was going to be a few weeks before they could get me in for an appointment to get a new prescription so they ordered me a bunch of samples to tide me over and were so sweet with my son helping with him as he ran around the place (hard to control at 1). read more

Update: I really wish I could review the optics and the optometry separately. Summary: it's a 2-star joint if you buy glasses there, 5 star if you just get optometry done. Calling it a 4, because I definitely recommend the optometry and most of you will just got to Costco for the lenses anyway. After checking the prescription (it was correct) I was given a refund for the lenses, leaving me with a very nice, fairly expensive set of frames I have fallen out of love with. (Maybe I can donate them?) I plan to return, but only for optometry services (assuming they still want to see me after my old 2-star review). :) read more

Our family of six have been patients for over 15 years at this practice, so it really saddens me to write a review such as this. Our son went in as always to get new glasses, and they did not collect the fee at the end as they always have. A billing discrepancy through a variety of miscommunications was cleared up by us as soon as we, the parents, the insured and responsible billing party, were contacted. Our repeated requests to have them resolve this issue was met with consistently unprofessional and rude customer service from both the front desk and the ownership ("Dr. Amy", specifically). We have spent thousands of dollars at this practice, for glasses and contacts for our entire family, as well as vision therapy when our children were younger. So very disheartening that a Fort Collins business such as this chooses to treat long-term patients in this manner over $30. read more

I've now been a patient of theirs for a year and a half and service has constantly been dropping. Dr. Greg is pleasant, but many of his staff have attitudes and are unbearable to deal with. After jumping through hoops to get insurance to pay for something the staff gave me attitude and refused to mail a bill. I asked to cancel my appointment for February 2013 and received a very snarky response from Connie. Save your self some hassle and go somewhere else. read more

In the past I've only purchased frames here because they don't carry my lens. This year I was talked into purchasing both lens and frame. I was promised that though they did not carry my lens they could still make a pair of glasses as useful as the ones I was wearing. That was in August and after 2 tries and spending more than $500 dollars (out of pocket), I still don't have new glasses. They are not willing to discuss a refund, they just want to keep trying. Beware going in as they will push very expensive extras. read more

I have been a patient of Mountain View Eye Specialists for over 12 years and I am extremely pleased with their care and professionalism. Support staff has always been friendly and they complete their assigned tasks efficiently. Dr. Greg is extremely competent and compassionate and understands my special eye care needs. He takes the time to address any questions or concerns I may have. Eyewear is competitively priced and professionally fitted. I highly recommend Mountain View Eye Specialists for all of your vision care needs. read more

I am fairly new to Fort Collins and was looking for an optometrist. A friend recommended Drs. Amy or Greg. I saw Dr. Amy a few weeks ago and was very impressed with her knowledge and expertise. She diagnosed that I am entering the early stage of glaucoma. Dr. Amy took time to explain what this means and she recommended a reasonable course of action. I will see her in 6 months but I glad that she is now part of my health care team. read more

I bring my daughter Vivian here to get glasses and it has been an outstanding experience for her. They gave her the time and attention needed for her first pair of glasses. She loves coming in whenever she needs an adjustment and is greeted with a smile. They even remember her by name in the optical. We've had to get a frame replaced through warranty and the process was flawless. Highly recommend this clinic for all you vision care needs. read more

I take my kid here. The location is pleasant, very well located and accessible. The Dr. Is terrific. What I didn't appreciate is that the staff asked me if I wanted the retinal scan done (I was warned about it, so I declined). They then came back and said it was mandatory if more than a year has passed since the last one. I fell for the line and had it done. It is NOT mandatory, it is still optional, and I feel like I got suckered. So I'll know better next time (If there IS a next time, I don't like being taken advantage of.) read more

I agree with AaronH - the desk/support staff is awful. I had a similar insurance situation in which they told me I would need to pay a co-pay for my visit. No, I did not and never had paid a co-pay. Turns out they were looking for the wrong name in their database but just kept saying to me "do you still want to have your visit even though you'll need to pay a co-pay...?" Argh! They discovered their mistake and didn't apologize for the hassle. Also, a very officious staff person did my check-in once and asked me what meds I was on. Standard question, but I'd rather discuss that with the doctor. The woman kept on, and kept on saying things like "well, I'll write up the chart anyway..." I put up with this because the dr's are very good. I have difficult prescription and they are right on every time. Just beware it's a hassle and you may get pissed off trying to get to the dr. read more

I wish I could give this business ZERO stars!!! I have been trying to order glasses for the past two weeks! The last three times I call, the employee that answers the phone asks if they can call back, but never does. I finally spoke with another employee that I insisted the wait on the phone, said that I need to have another eye examine ( I just had one on July 7, 2014) in order to purchase eye glasses and contacts. It just seems they are just trying to milk me for more money!!! I did talk with Dr. Greg Able and explained my experience. He insisted that it's Federal Law that I get a fitting done before I can reorder contacts. This is a flat out LIE! It's a law that you need a prescription to purchase contacts that is it. He did say that it would only take 5 mins for the fitting and that the charge was $65.00!!!! Wow! When I had my exam in July my prescription didn't change. I can't believe the horrible customer service this business displays. I can't believe that the Dr and owner of this business would lie to one of his patients!! Needless to say My family of four are never going back to this eye doctor and I will never recommend him to anyone else!!! read more

I have been seeing Dr. Greg for four years now after he was recommended to me by my former eye doctor. He is always very friendly and thorough and has always sat with his calculator to try to find me the best deal on contacts. I'm surprised to see so many reviews saying the staff is unfriendly. I have had nothing but pleasant interactions with everyone here. I would highly recommend Mountain View. read more

Absolutely the worst experience I have ever had at a medical office. The first pair of trail contact lenses I got I could barely see out of. When I expressed my dissatisfaction with them there was little concern or desire to correct the situation. The front desk employees seemed inexperienced or just didn't care. At the end of our time together when I expressed how unhappy I was with my experience no one not even management asked me about it. Honestly no one cared. I truly believe the only thing this company cares about is how much money they can get out of you or your insurance company. read more

My family and I have been seeing Dr. Amy and Dr. Greg for almost 10 years. We have had nothing but good experiences with them and the staff. Highly recommend! read more

Dr. Amy always has a warm welcome for me. I feel this office offers the latest technology to screen for problems and make the whole process easier. I also like the office environment that is new and up to date. It is fun to browse the latest glasses and sunglasses. I don't always enjoy wearing glasses, but I always enjoy my annual check ups. Other reviews about the staff just don't make sense to me. They have always been wonderful! read more

Greg and Amy are always friendly, helpful, and professional. Most of the staff is great, too, and they are always improving.

All 3 of my kids have loved working with Dr. Amy and her staff. She has been thorough and knowledgeable in getting my kids each an accurate prescription. My son took multiple visits to learn how to do contacts and they were so kind and patient. read more

Our children have worked with Mountain View Eye Specialists for years. Drs. Greg and Amy are quite competent and gentle. Their competency is why we have endured some nickel and diming over the years. Their reception desk has always been "nice" but bumbling, but we have tolerated this because Drs. Abel were worth the inconvenience. Unfortunately, during the past year, the skill level of their optical and optician staffing has declined to the point where we cannot, in good conscience, have our family continue to be seen here. The behavior of the staff often leads to awkward situations and we always seem to double pay for things. It's unfortunate, but we have found similar problems that others have reported in previous posts. We might consider returning in a couple of years when the present coven turns over. read more

Dr Greg is very thorough, pleasant, and timely. I've gone here for a few years and will continue. Picked out some new frames (great selection) today and Katie was super helpful - looking forward to my new frames! read more

I have been going to Mountain View for many years--even when it was at Drake and Shields. I have always received professional, courteous care. Dr. Greg has been my Dr. On all visits. The exams are very thorough and his explanations are informative and easy to understand. I never feel like he is rushing through the exams. I get my prescription glasses at the in-office shop and have had great service there. read more

As someone who has worn glasses for over 45 years, I have been to numerous optometrists and optical shops over the years. My husband goes to Dr. Amy and I go to Dr. Greg and neither of us would ever consider changing. The staff, from the front desk to the opticians, are exceptional at customer service. It is often difficult to find someone who can fit and adjust glasses properly, and they certainly can at Mountain View. I have been a patient here for over 12 years, and I cannot recommend them enough. read more

Unfriendly staff, long waiting times for appointment, on a positive side Greg Abel very good

4 out of 5 stars - nobody is perfect but this place is very good. First time patient. Treatment by all was courteous and professional. Used my own frames and received new lenses when they promised them. Used them for about a week and found the reading portion of my bifocals worked but not at the distance I wanted. They re-examined and sent for new lenses at different power. Received at the time promised. Reading and distance are now great. The added work and different lenses were provided with a smile and at no additional cost. Would not be hesitant to recommended. read more

What I can say for certain, don't come here to buy an prescription eye wear. I had been told a week ago that my glass would be here between Tuesday-Thursday, and definitely by Thursday. They still haven't arrived, and won't arrive for another 3 days. I was lied to numerous times about when to expect them, and was never given a clear answer. In addition, I was told a tech would call me back, and I wait an hour for a call. But never got one. So I called them to ask what was up. I was told that the tech had left for the day without calling. And at the time I called the second time, I still wasn't able to get the information I wanted. The stay seem very unorganized and seem not to give two fucks about their customers well being. read more

although i thought they had a great selection of frames, i was not very happy with their service. i went here a few years ago for normal lenses and also progressive lenses. when i was in my appointment, the doctor tried very hard not only to convince me that i needed $100/session eye therapy (and i needed at least 12 sessions, to correct what? my blindness? not sure about that one since i really don't see well and not much is going to fix that) and when i said i wasn't interested in that, i was told i have extreme dry-eye and need intensive prescription eyedrops which were, of course, quite expensive and not covered by insurance. let's just say i wasn't super thrilled with this office. i have been to many eye doctors and it's sad that a place like lenscrafters (you know, super mainstream and you would expect them to up-sell like crazy but they don't) is less pushy than this type of independent office. they took forever (over three weeks) to get my glasses into their store and kept telling me that they shipped it without a lens or they hadn't been fitted correctly, etc. also, when i called to get my progressive prescription, the woman who answered the phone was EXTREMELY rude to me. she asked if i was planning on going somewhere else to get my glasses and acted all offended when i told her yes. being that i'm in the insurance industry and am a customer service rep myself, i try hard not to take offense when someone moves their account from me. i really didn't appreciate her attitude toward me. she made me feel like i wasn't allowed to request the prescription from them (though i had already paid them completely) nor was i allowed to shop elsewhere for a piece of plastic that i wear every single day. needless to say, i haven't gone back to this office since then. read more

As a Practice Manager for a medical business, I cannot say enough good things about the staff at Mountain View. Drs. Abel have taken care of my children and my husband for several years and we have never received anything except the very best of care and the highest level of personal attention. Most recently, Kelly and Kylie assisted me with a complicated scheduling issue and both were consummately professional, cheerful, and knowledgeable. I had no sense that they felt impatient or put out. Rather, both were gracious and went above and beyond to help in our situation. Thank you for your wonderful care. Look out, Drs. Amy and Greg...I might try to hire your team!!!! :) read more

I brought both my teenage daughters to see Dr. Amy Abel. I have never had such a bad experience getting eyeglasses. They were both examined on two different days one daughter complained her eye moved inward when she was tired and the other had other vision issues. She told one to see a primary care physician because she could have a brain tumor, MS, or Parkinsons & told the other she could have a brain tumor. Both girls were given prescriptions that made their vision worse than without glasses. We were told to give them a week for their eyes to adjust. Their eyes were so blurry they couldn't function at school and work. This went on for a month. We went in repeatedly to discuss our disfatissaction and they changed the prescription but at this point we felt like it was a guessing game. We decided it was best to get another Drs. opinion. The lady working in on the retail side of the office was extremely rude and could have cared less that we wasted a lot of money to get lenses that did not work. She did not offer any solutions and did not care that I was clearly not happy. She laughed when I told her I was going to give a poor yelp review. I feel like we did not get the product we paid for. This would be a zero rating if it was an option. I will be sure to tell my friends to avoid this place. read more

I have been going to Dr. Amy for 3 years, and I've brought my two kids to her as well. Though I would say that sometimes my appointments run long, I find a great value in the overall service at Mountain View. Dr. Amy has been very educational, and I feel like I've learned a lot about eye health since I became a patient here. I find her to be a perfectionist--which is a quality that I like in a doctor. I haven't had any issues with the front desk, and have always found everyone pleasant. My last pair of glasses were just off--and I came back in 3 times for re-adjustment, and no one made me feel guilty. In fact, everyone just said, "We really want you to be satisfied & comfortable." As far as working with kids, I've always been impressed with Dr. Amy's demeanor. She works quickly, doesn't keep the kids in the chair for too long and there are always toys for the kids during the down-time. Very family friendly waiting room, also. read more

This review is for Dr. Amy Abel. She examined my 5 year old son. I had high hopes for this place but unfortunately was disappointed. I understand that reviews on yelp are subjective simply because it is our "opinion" of our experience. However, I am writing this review in hopes of being as objective as possible to try and help the business remedy any problems or prevent future bad experiences for customers. (1) When entering an exam room, the door should not be swung open. My son was playing with blocks on the ground and was startled and sprung back when she swung the door open. She looked at him perplexed at his reaction and I explained to her that he was shocked when you swung it open. Swinging the door open is definitely not proper protocol. (2) After being startled, she asked him what school he attends. He responded, "Kindergarten." She responded, "No, that is your grade, not your school." He stared at her, stopped to think, and then replied back with his school name. I thought to myself, wow she is scaring him! She not only startled him when she entered the room but responded rather coldly. I could see my son tensing up and getting scared. There was absolutely no warmth whatsoever. This may seem minor, but it is important to get a child to be comfortable from the get-go so that the exam can run smoothly. (3) I explained to her that my son has only been screened when he was 3 at his primary care physician's office and by the school nurse. The school nurse told us he needed to see an optometrist. The doctor spoke rather fast and my son had to constantly ask, "What did you say?" She also did not explain what she was doing as she was examining him. He'd ask her, "What are you doing? Does this hurt?" Mind you, as she was putting the apparatus in his face, she did not explain to him, "This will go in front of you, please put your face as close to it as possible, look through these as you would binoculars." She never said anything like that. After he had his eyes dilated (we waited for 30 min and she returned so by this time an hour had passed), it was only at this time did she say, "You need to look into the holes like they're binoculars. Get as close as you can." In the beginning, he kept stepping back about 2 inches to peer through them because he wasn't sure what to do. He is 5. I cannot emphasize this enough. If you're an adult and have had an eye exam before, this should be a piece of cake. However, my son is 5 and had absolutely no idea what to do. If you've ever taught or done anything new with a 5 year old, giving step-by-step instructions is key to making progress! (4) Before she had his eyes dilated, she said to me, "I think he is working it. Did anyone at his school recently get glasses?" After she left the exam room, my son was upset and told me, "Mommy I'm trying really hard. I'm not lying." I told the receptionist what had happened and that I'll be canceling my own appointment tomorrow because I was unhappy she would imply that my son is lying. I was especially upset that she said so right in front of him! The doctor came back in and appeared to be "nicer" the second time around. She did not swing the door open this time. She said he is near-sighted and that he may need glasses but it's up to me If I wanted them or not. At this time, I told her that I did not appreciate her saying that my son is working it. She explained to me that she said, "You can see he's really working at it." I'm not sure why she asked me right after if there were classmates that recently had glasses because the statement did not fit. In any case, if she misspoke, she did apologize. (I am not hard of hearing btw). I'm not sure if the receptionist informed her of my disappointment prior to the doctor reentering the room because she seemed slightly friendlier to my son. The doctor said that my son is trying very hard and she could see that. She only said she appreciated him trying so hard at the end of the exam. However, throughout the exam, she made him feel awful. He was in the office for 1.5 hours and was quiet, polite, stayed calm, and cooperated. He just wasn't giving the "right" answers he felt. I was very proud of him but felt awful for his first optometry experience. The main point I want to get across is that just because you have a few toy blocks and kid books in the examine room, this does not make the office a kid-friendly place. The most important factor to having a good experience for your child is the interaction your child has with the doctor and how well the doctor can communicate with your child. Overall, I was disappointed with Dr. Abel's interaction with my son. I canceled my own appointment with her because I could not shake my son's experience out of my mind. She treated my son like an "adult" and not a child that needed some more specific cues. As a place for pediatric optometry, Mountain View is not the place to go! read more