This is the best HD dealership in Colorado! Staff is friendly and knowledgeable. They exceeded my expectations on a recent visit when we purchased a new bike. Shout out to Brandon , Reed and Nich make this an amazing experience, my wife is riding her dream bike. Thanks guys! I have been to almost every dealership within the Denver surrounding area and none comes close to making me feel welcome, valued and appreciated like High Country. If you want honest prices and great service, this is the place to be. read more

High Country Harley-Davidson - Motorcycles - Motorcycle Repair Near Me - Frederick, Colorado

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High Country Harley Davidson is a truly special dealership. They have treated me like family since I walked in the door fifteen years ago and asked about getting a Sportster. Since then, they've helped me build bikes, helped me enjoy bikes, and stood by the bikes I've owned, even when other dealerships have screwed them up. Let me give special praise to the service department. Brett, Micah, and all the techs are wonderful. They've really kept me rolling on the road through thick and thin, and as I've gotten to know them, I've found they are committed to our mutual life as riders. We've all walked into dealerships that are enormous and sparkly and then treat the customer like, well, an ATM. That's not what High Country is about. This is a family-owned business that is rooted in motorcycling. They earned my business and they continue to earn it every time I show up. read more

High Country Harley-Davidson - Getting my FXSLST tuned. - Motorcycle Repair Near Me - Frederick, Colorado

Man what can I say. It was Sunday, and I had a disaster on my hands. My new Screaming Eagle tuner crashed mid tune, and bricked (erased) my ECM. The bike was a boat anchor. I was furious. I called High country, the only HD service dept open on Sunday (which first of all is badass) and they committed to helping me. Brandon and the boys took my 22 SGS as soon as i offloaded it. A few minutes later, they advised my ECM was not taking any inputs and likely a case for replacement would need to be filed. I left the bike there around 2:00PM, and expected to not hear back for week, knowing that ECM's and microchips are not available commonly still. Brandon called me at 3:56PM to let me know this crew of gents with mastery in their skill sets, worked their wizard skills and recovered my ECM, and were able to tune my bike back up to stage one! To the entire service dept on Sunday, and Brandon, here's a high five. I've been in maintenance my whole life. It's dudes like you fellas, who don't stop working, testing and taking calculated risks, who are the back bone of the maintenance industry. I don't often let other people touch my bikes, but if I needed to, I'd go out of my way to bring my bikes to you. Cheers, read more

High Country Harley-Davidson - 2022 SGS - Motorcycle Repair Near Me - Frederick, Colorado

Great selection of new and used bikes for every rider! Come in and talk to either Dan or Reed. Let them find the perfect bike for you.. read more

High Country Harley-Davidson - Harley Davidson motorcycles - Motorcycle Repair Near Me - Frederick, Colorado

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Hey guys just want to let all of the Harley riders how good High country Harley Davidson has been to me aug 9 2020 had to rebuild my 2018 softail breakout wreck the bike bent the frame they replace the frame and transmission case got it on the road 6/14/2023 wreck the bike on highway 34 in Greeley they have the bike again Why Because of OUTSTANDING customer service in every area in the store from salesman to the service manger a very great group of people to have working on a sometimes dangerous auto to enjoy but it's in my blood thank you all at HIGH COUNTRY HARLEY Bob Cannon read more

HUGE shout out to Connor, Cody, Justin, Reed, Carol and everyone we crossed paths with at High Country Harley Davidson. We had an experience that saved my fiancé CJ as a Harley customer after a really crappy experience at Avalanche. We went in and told them what happened, what he wanted and they gave him exactly that and more. We cannot express enough gratitude for the easy transaction. Went from a '97 Roadking to a '11 Ultra classic. Much respect! read more

The location of this dealership is immediately adjacent to the Southbound side of I-25 at the Dacono/Ft. Lipton exit. Big freeway sign that's easily seen in both directions with an easy on/off from I-25. This location has rentals available, one of only three dealers offering rentals in Denver/Southern Wyoming. The retail store is well stocked and dealer printed items are much cheaper than those in Denver. Folks were super warm and friendly. read more

High Country Harley-Davidson - Motorcycle Repair Near Me - Frederick, Colorado

Everyone was so nice and informative. I've been to Harley shops all over the country and have never been greeted by such genuinely nice people. I was greeted and left to shop and any time I had a question they just "knew" which I really appreciate. Keep it up High Country Harley-Davidson! read more

High Country Harley-Davidson - Beautiful bikes!!! - Motorcycle Repair Near Me - Frederick, Colorado

Doug (Service Manager) is THE best. Had a small issue with the Parts Dept and he stepped in and took care of my bike and everything I wanted done from start to finish. Bike came out AMAZING and his professionalism is why I will have all maintenance and customization done there from now on. Thanks Doug and High Country Harley for the wonderful customer service! read more

I have always been pleased with this dealership, ever since I traded in my other Harley-Davidson in a few years ago. I have had service done here previously, and I have always dropped off my bike myself, mainly because it's always a nice ride up to the dealership in Frederick. Well this time I was having issues with my ignition lock assembly, and it just happen to snow the week this happened. I could've waited till it got nice to ride in. However, I wanted to make sure this was fixed in time for the Children's Hospital Toy Run in December. So I called up to High Country Harley-Davidson, and spoke to Eddie (not sure if this is the correct spelling). He advised me that they could pick up my bike that Sunday, which they normally didn't do, but they had another delivery near by that day. As any normal person, I had worries that it was going to cost a few "Benjamin's", to get my sled fixed. However, Eddie called a few days later to advise me, my sled had been fixed for a nominal price, I was stoked. Eddie then advised me that it so happened that the truck was going to be in the vicinity of my neighborhood again this weekend (for an affordable fee). I have dealt with a couple Harley-Davidson dealerships in my time, to service my bikes, and this was by far the best experience that I have had. I want to give a big shout out to Eddie (in service), Randy (pick up), and the gentleman that delivered my sled today (sorry I forgot his name). Orale, you guys Rock ! ! ! ! read more

High Country Harley-Davidson - Genesee overlook - Motorcycle Repair Near Me - Frederick, Colorado

It's too bad that this is one of the closest dealerships to my house. Scott, the owner, is unprofessional and will absolutely waste your time without any apology or regard for you as a person. I'll continue to go to Thunder Mountain, Sun, or Avalanche. read more

Please don't bring your bike to these people. They will waste your time and do things to your bike without even asking. Then when it's done they won't even call you to let you know. Doug, Jacob and Brandon are all unprofessional and have no communication skill. To the owner of this location you are doing a horrible job leading and are part of the downfall of this brand. The whole store is garbage. read more

It's my absolute pleasure to recommend High Country Harley Davidson in Frederick, Colorado. Rob in parts, Jared in service, and Doug, the service manager, will go out of their way to make sure your bike is done right. They are beyond friendly and do anything they can to help you. Rob, Jared, and Doug gave me their expert opinion on customizing my 2015 Road Glide, which I am thrilled with. To the owner, thank you for having employees such as Rob, Jared, and Doug. It is hard to find someone who cares about your bike as much as you do. read more

On my way to Sturgis, my bike developed an odd noise near the motor. Zane in Service was Awesome. Reed the GM test drove my bike and Scott the Owner. You CAN'T get better service than that. This is a must stop from now on. read more

It's a Harley store but didn't have much on clearance. Shirts weren't that great and very highly priced on the shirts like $10 more than most dealers. They are definitely proud of their merchandise. Poker chip was all I could afford in there. read more

Had service done to my harley. When I got it back home I noticed my front camera missing off my Fairing. I have a dash cam on my bike with front and rear cameras. The front camera was inside the fairing and the wire to my camera was crushed. Don't recommend you taking your bike to them. They won't work on mine again. read more

High Country Harley-Davidson - Camera inside faring - Motorcycle Repair Near Me - Frederick, Colorado

Absolutely the worst customer service in the entire world and what a bunch of liars! When they say a part is on back order for several months because of Covid-19, that is a LIE. Do your own research, find the part yourself, and don't let these people keep your bike in their shop for months on end without any calls, updates, NOTHING. They have the nerve to say "we got creative looking for the part" with a snippy little attitude, but that is not the truth. Had you been "creative" you would have found the part you said was on back order for MONTHS, right here in the Denver metro area. Had you been "creative" you would have went against your supposed "company policy" and told us the damn part was in Golden. You'd rather treat your customers like 2nd class citizens than just help them get their bike fixed, and back on the road. Absolutely SHOCKED at the way they treat their customers. read more

I have to agree with others that the people are very nice and knowledgeable at all areas around the shop from the sales staff to the parts and service staff. There was some slight pressure when I was choosing a bike but I expected that. The store is clean and their selection is a little small compared to other shops I visited. Word of mouth and good recommendations kept me coming back to this location. I ended up buying a used bike and was assured that it was mechanically sound and ready to ride. After putting around 200 miles on it, I started getting several lights up on the speedometer. Check engine, battery and low gas. It was running a little rough as well. Took it in and they cleared the codes and sent me on my way. Went and filled the tank but it only took less than 3 gallons to fill. I have a 4.5 gallon tank. Got it home without any new lights on and parked it. Went to go out the next day and the lights came back on immediately. It's now in the shop and not sure what it's going to cost me. Not sure buying a used bike was the best choice, but had a little hope I was getting something at least mechanically sound since I was buying from a dealer. Depending on how this all plays out, I will either be raising or lowering my rating. I have hopes of giving a 5 star rating when this is all said and done. UPDATE: 5 Star review is up. Turns out the battery posts were loose and needed to be tightened. Charged me about 60 bucks to do that, but later that day James, the general manager called me and told me they were refunding that amount since I had just bought the bike and that was something that should have been inspected before they sold the bike. No harm. No foul. I would totally recommend this shop to anyone. read more

As far as Harley stores go, this is small. The employees couldn't have been nicer. Prices seemed a little high for where it was and what they had. Clean inside and everyone was busy but took time to acknowledge us. read more

Highly recommend! We had service done to our bike and it was fast, affordable and great care! Their customer service is amazing and Eddie was great to work with on a follow up issue. Thank you!!! We are back on the road and happy happy customers! read more

This place is adequate. I gave them 4 stars because they were super nice to my kids, giving them little goodie bags with bracelets, mini motorcycles and little tattoos in it and the employees were good people. I expect to pay high prices when shopping for Harley products but I also expect quality and although I like my new glasses and nothing was wrong with them I was disappointed to see that I spent over $60.00 on "Genuine HD Quality glasses" that were made in China. I thought this company was an All American Company but I guess not :( never the less, I will probably be back. read more

High Country Harley-Davidson - Pretty in Pink - Motorcycle Repair Near Me - Frederick, Colorado

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Great service on a slow day. Corteous service by the salespeople. read more

High Country Harley-Davidson - Great service on a great day - by bechego - Motorcycle Repair Near Me - Frederick, Colorado

Took a trip to see Gods country on the motorcycle and got a flat while in Colorado. I called this Harley dealer and was told by their parts guy named Zane that I could bring the scooter in and it would be fixed the next day. I get the bike towed and take it to him and he says the flat won't be fixed for another week.......now I'm trying to figure out my next move and Zane suggests I trade my bike in for something off from their floor. I asked if he was kidding and he said no that he was serious. I own a RG CVO.......they have nothing in that dealership that can compare to what i own. This young man has no experience deal with customers or any idea on how to show courtesy to the customers that Harley Davidson has. I told him that we spend a lot of money on our bikes and the least he could do is show more courtesy instead of trying to get us out of the dealership. The entire time he had this devious smile that showed he did not care at all about the inconvenience we were going through with our Harley motorcycle. I strongly suggest to look for other dealerships when in need of help ......especially if you're from out of town. I hope he doesn't do this again to any other Harley riders because he will have that dealership lose customers......beware ......Zane in service is very bad for business and customers. read more

High Country is amazing! I work overseas and only home in Denver every two months. When looking for my Low Rider S, I contacted a few dealers in the area. Most gave me auto response or took nearly a week to reply. Not Anders at High Country. He worked with me over skype at odd hours (time difference) to get the bike I wanted and all the add-ons. Anders quickly introduce Tim in parts who couldn't have been more accommodating. Tim and Anders worked closely to get a Thunderhead exhaust and powder coat my wheels at a reasonable price. All work was approved and ordered on after a down payment, approved by their manager Josh (I think is his name) to make sure the bike was ready when I got home. I call that a lot of trust! Upon arriving in a snow storm Anders treated me as though I'd known him for years. I was introduced to all the various departments. I had bought a dynjet power vision to flash the bike, but because I'm a Mac guy the software was not supported on my computer. Tim took care of this by flashing the bike for me at no charge. All of them could not have been nicer. Finally I was directed to finance to complete the deal. It was the only time in my life buying a vehicle that it was entertaining and enjoyable...thanks Richard! After purchase, I've had a few questions on some parts I put on or removed and Tim has continued to be there as support for me....just amazing customer service. This is my first Harley and I was a bit intimidated by owning one for what it stood for, but both Anders and Tim, made me feel right at home and part of the Harley family. All in all the whole experience was A++, and it all started with Anders. I will go nowhere else for service, help, and especially purchase in the future! read more

About ten years ago I was out riding and my clutch cable broke and this happened to be the first Harley dealer I seen, so I pull in and unfortunately they didn't have one in stock, but they loaded my bike in their trailer and gave me a ride home, and even though for a quite a few years this wasn't the closest dealer, it was the one I went to for everything because of their great customer service and the great atmosphere and friendly staff... Now about ten years later, what happened? Soon as you walk in the door that once friendly atmosphere is gone, the new staff just seem like they hate their job and they follow you around and make you feel like you better buy something or get out... The service department isn't the same either, my speedometer quit working so I brought it and they changed the sensor pretty quickly and I was on my way, well that was at the beginning of the year and we had couple months of enough snow days to keep me from riding, so it got nicer again and I put on less than a thousand miles and it quits working again and this time they wanted to be more thorough and had my bike for a week and come to the conclusion that the part they replaced last time failed and I had to fight with them to warranty the part, but they did and turned around and charged me even more for labor!!! I take one long trip and it quits working again, so I bring it back and a week later zoe is calling me because the same part went bad, but they want to take more apart and look deeper, well they did that last time and charged me dearly for it, and I had to go over there and argue with them about it, so a few more days go by and they call me up and come to the conclusion that the chrome cover on the trans which Harley sells is making the sensor hot and failing, well the original sensor lasted over 40k with that cover on, so of course they have to charge me for another one and not thinking about the cover when I picked my bike up and assuming it was in the saddle bag with the paperwork, I get home and noticed it wasn't, they threw it away without my permission... Needless to say, I'm done with high country after years of being a loyal customer and recommending them to friends and family, it's just sad to see what they've become... read more

My husband and I recently purchased a used Harley from High Country and we had a great experience overall! My husband spoke with James over the phone before coming in to look at the bike and he gave him an idea of the kind of deal we'd be able to make with a trade in. Once we arrived the next day we worked with Tressen, who was wonderful! She made sure we were comfortable and understood everything going on throughout the process. She advised us on what questions to ask and how to make the deal something we were comfortable with. James was very patient and explained everything that we asked him to. After securing the deal, we met Tasmin, Tim, and Richard on our "poker run" to meet the different departments. Every employee we encountered was kind and respectful and seemed to genuinely love HD. We experienced a little hiccup with Richard in finance, but after speaking with Tressen and James it was worked out immediately and with professionalism. We had a great experience overall and look forward to coming back for some gear! read more

I came in to take a look at some helmets. I had no idea what I really wanted and had to explore a lot of different options. I was fortunate to have Morgan help me out and narrow me down to the perfect selection. She was very patient and made no qualms about running around back and forth to grab the right sizes. Thanks again. Will be back for more gear in the future. read more

What happened?? You've changed from the folks I preferred to work with to the dealership that offended me more than any I have ever dealt with. I brought my bikes in there for ten years. One of them was the same bike they had worked on and maintained for a decade selling me many accessories and handling installation and regular service. With lots of accessories, they charged me for the parts, charged me to install, charged me more to work on it and I kept coming back. (I'm slow to offend, but they did manage to get there.) As a matter of fact, have you ever seen a Harley with NO accessories? Unless it's on a train leaving Milwaukee for the first time, there is no such thing. Last week the owner announced: "Policy change". They can could no longer work on the bike because it has too many accessories on it !!!!! (there were no surprises for them since they have been the only ones working on it) Their beef? "it takes longer to work on so we are losing money" WHAAAAT?? If NOBODY walked in their door they would still pay the mechanic the same rate for doing nothing. They don't LOSE money. They just bill it differently. The mechanic gets paid the same and I still pay for extra shop hours and full retail for the parts. I constantly had to go over their invoices anyway because they billed for the wrong parts or parts that weren't installed. (Some of their parts have even been charged at HIGHER than MSRP) As loyal steady customers my wife spent money in the front of the store faster than I could make it. We referred MANY people to them that bought motorcycles. (Guess how that recommendation is going to go from now on !) Loyalty to the customer? They have none. It must be nice to have so many customers standing in line that you can throw the old steady ones away. Oh wait. This is the same dealership that lays off a large number of their mechanics every winter because they have nothing to do. Better dealerships? There certainly are. Average dealerships? Lots of those out there. Worse dealerships? In my mind they now have that title well in hand! read more

Best Harley shop in town. Great staff, and they always have parties to give back to the customers!!

I was looking to buy a 2016 Breakout as a surprise birthday gift for my husband. Everyone was so friendly and helpful helping me to navigate the process. The delivery could not have gone any better and my husband was completely surprised. We will be customers for life! Shout out to Jeff, Matt, Josh, Mike and Lee, you are all amazing! Thank you! read more

High country has always fixed my bike and bones has always done a great job. Love this place!!!

I have been riding motorcycles for more than 30 years, many different brands. I bought my first Harley at High Country, went there, not knowing what to expect. The whole purchasing experience couldn't have been more positive. The Sales Staff was knowledgeable and very patient. They helped me narrow down the models and never tried to sell me options I don't need. I ended up test riding six different bikes and could have ridden more if I had wanted. I found a bike that I like and they were able to find one from another dealership with the exact specs rather quickly. The day that I picked up the bike they went through the whole owner's manual, even put little flags in the manual to make it easier to find important chapters, then went through the bike with me in detail, introduced me to everyone in the store, very personal experience. I haven't used their service department yet, so I can't comment on that. I only met the Service Manager and he made a trustworthy impression to me. I would not hesitating this dealership to a friend. read more

Very enjoyable buying experience! I have high expectations and the staff at High Country HD super ceded them. One of my best Harley buying experiences. Great service department too. Give them your business on your next purchase. read more

It is with a heavy heart that I would no longer recommend Harley as a brand to anyone. They have shifted their corporate policies into such a game of jenga that it is impossible to actually speak to anyone who could actually provide customer service. My 2018 breakout, 1 month out of warranty, had catastrophic engine failure with only 1200 miles on it. Harley was kind enough to "good will" the parts, but not the labor. 6 months later, my bike is still no closer to being repaired and Harley is willing to lose my business forever over 1500 dollars. High country has been upstanding to deal with as people, but the reality is, they have no say in what happens. They are just along for the ride and have no real ability to make decisions in their own business. They people making the decisions are hiding behind closed doors to the customer, and never have to explain their decisions. This is not what I over paid for when I bought a Harley. Most people over pay, for the good customer service Harley use to have. I'm hear to tell you, it no longer exist. As nice as the general manager has been, the facts are, other than micro managing the people in their immediate facilities, the proprietors of Harley do not have enough control over their own business to back up Harleys past reputation of customer service. Since Harley has chosen to not do the right thing in this case, just a half measure, I will no longer be doing business with them or wearing their brand. read more

This dealership has customer service at the top of its priority list. I recently purchased a pre-owned Harley from this dealership and was not only given a fair deal but was treated with respect and care. Britt sold me the bike and was very nice and made sure that I was happy with my purchase. After I purchased the bike I needed to do some work to it and Britt referred me to Zoey in the service department who was also extremely knowledgeable and friendly. She took great care of me and my bike. I also purchased a few items from the parts department and they got me exactly what I needed and didn't try to sell me something I didn't. I have to drive past 2 other Harley dealerships to get to High Country Harley and will happily do so with the superior customer service I have received here!!! read more

I'm Commenting on the service department as I have not experienced the sales department. We trailored our motorcycle in as it had a flat tire and upon arrival they told us to go ahead and pull around back. Several Harley trailers were already blocking the main service doors so we were forced to unload on a little side entrance door causing us to block the road slightly. one of the maintenance managers, wearing a white shirt, rode up in his Harley and began shaking his head at us because we were blocking HIS way. We asked if he would like us to try and move and he just looked at us like we were the jerks. Then, after unloading the bike, one of the maintenance techs told us he would have the Harley trailers moved so we could pull straight out instead of having to back up through the tightly curved road around the side. After they moved the trailers for us, one of the maintenance staff mocked us as we were leaving joking that we didn't have the skill to reverse the trailor around half the building. Is this a biker gang service center or a business??? We are the customers that bring you business and we deserve not to be mocked or intimidated. We deserve better treatment and service. Avoid this place at all costs as they make the fun and joy of being a Harley owner feel like a biker gang and a cool club that you are not a part of. Everyone who rides should be treated with respect. read more

Excellent dealership. James, the GM worked with me in putting together my new bike and sent me photos while it was getting done. Very friendly group, went above and beyond all around. read more

All of the employees here are really passionate about harley, helpful, and go out of their way for their customers.

I own a 2001 Road King which I haven't ridden for roughly 7 years and decided recently to ask High Country to go through the bike and get it running again. While I expected to pay quite a bit I didn't mind because the bike has a lot of sentimental value to me. Imagine my surprise when after three weeks without any response or review I'm told that the bike needs a new fuel tank but Harley doesn't make them anymore so they can't help me, but I could use the bike as a trade in on a new one. When I explained that I didn't want to purchase a new Harley I was politely asked to take my bike out of there shop as they couldn't fix it. I took me 3 minutes to find a new tank on eBay (https://www.ebay.com/itm/96-01-Genuine-Harley-Road-King-Gas-5Gal-EFI-Tank-Fuel-Fuel-injected-Model-OEM/392305113099?fits=Model%3ARoad+King%7CMake%3AHarley-Davidson&hash=item5b5734f80b:g:g0AAAOSwIqlc700V:sc:FedExHomeDelivery!80640!US!-1&frcectupt=true). Thanks for helping me to decide never to use your dealership or purchase a Harley Davidson again. Off to Indian motorcycles of Denver. read more

My boyfriend of almost five years had been stopping in, he informed the salesman there that he needed to propose before he bought a bike there. The salesman were all about the sale and getting the money and instead of having me come in, they convinced him to buy a bike just like a typical sleazy salesman. After he bought the bike, he went back a couple of hours later because he realized he made a mistake and they refused to take it back. My eight year old son and I are now living at my mother's as this has torn our family apart. My boyfriend informed Harley of this and they could care less. This place is not family oriented and I would say they are far from honest. I wonder how these salesman sleep at night. read more