I love this place. The staff is friendly and helpful, the service department gets repairs done…read moreright the first time and the team is extremely responsive and flexible, even on short notice. When I buy gear and accessories there, I'm impressed with the expertise and service orientation of the salespeople. This dealer is close to my house and I'm there a lot. The whole "vibe" of the dealership is great and I recommend Rocky Mountain Kawasaki highly.

We've only been once so far and it turned out ok after a few miscommunications on scheduling and…read morethe readiness of the parts needed. We have not been here before, having used a smaller place in Boulder for decades that had closed at the retirement of the wonderful owner. So then, a bit of an adjustment to a bigger place in Boulder that has also now closed. So out we went to Longmont after making arrangements by phone. It was minor service but it needed to be done. Once we straightened out who we actually were when we arrived and set up the parts needed, we could be flexible about it not getting done in one day as originally promised. They were a bit behind on work to be done ahead of us and had not told us to pay in advance for the parts needed to be set up. The bike was ready by midday the next day which is an easier pick up time for us anyway than late in the day at closing. Since it's a half hour ride to Longmont on the very busy Diagonal Highway, depending on direction and time of day, we need to plan it. I understand from staff that if this old bike ever needs work when it is not operational, they can pick it up for a fee. The price seemed fair for that service as well as the work done on this visit and everyone was polite, with a smile and the bike is now running well. In the future we will be sure to have confirmation on what, if anything, needs to be paid for in advance. That was not something we thought to ask about as our previous service facilities for the last 30 years had never asked for this arrangement.

What a truly disheartening experience. I cannot, in good conscience, recommend this establishment…read moreto anyone. I left feeling utterly shocked and defeated. My intention was simple: to purchase two machines for my family. Initially, a friendly sales representative greeted me, radiating warmth and professionalism. However, this pleasant encounter was abruptly overshadowed by the aggressive interruption of a potential manager whose demeanor was anything but welcoming. In that moment, I felt as if I were being treated like a criminal, simply for inquiring about the price of a machine. Yes, I am a woman who entered this business alone, and it seemed this old man believed I lacked the intelligence to handle the information I sought. To my disbelief, I was even accused of being a secret shopper, a baseless assumption that left me reeling. I thought we had moved past gender bias, but clearly, at this dealership, it remains an unfortunate reality. My plans for investing 40K elsewhere are firm; I will seek out a dealership that respects and values female customers. As I walked out, I confronted the manager, letting him know they would not see a single cent of my money. His casual wave and nonchalant goodbye were astonishing; it was as if my words carried no weight. I am not a radical feminist searching for bias in every interaction. Far from it, I am an independent woman who thrives on outdoor sports and family activities. The fact that I could not even receive a straightforward price for a machine displayed for sale is indicative of a deeply flawed business model. After leaving, I logged onto their website, where the prices were clearly displayed for all to see. Yet, when I sought to make a purchase, I was met with hostility instead of assistance. This treatment is not only unacceptable but downright appalling. If you are an independent, proud woman who does not need a man to make your purchases, I strongly advise you to steer clear of this business. And if you are a dignified man who values respect for your spouse, I also urge you to think twice before engaging with this establishment. BIG MISTAKE- headed to another dealership to buy my summer fun machines.

The staff was wonderful and very helpful! stoped by for a gift and it couldn't have been better!read more

Keith is a master of all carburetors. He took my basically non running bike and made it purr like…read moreit was new. Don't take your bike to anyone else but Keith.

Bottom line is my Yamaha Kodiak ATV truly does run like new again! I highly recommend Keith for…read morecarburetor service and certainly will go back to him if I need my ATV serviced again, but with the guidance I got from Keith for keeping the carburetor from getting gummed up again I may never need to go back! I have an older (2000) Yamaha Kodiak ATV that was increasingly idling and running poorly and had had the carburetor serviced 2x before at the Longmont Kawasaki dealership but it never really ran quite right after their service. I searched around and found Keith at Pro Motorcycle Carburetor Service was very highly recommended so I called him to get a sense of how professional and competent he was given that it was not the usual powersport dealership service department experience. It was apparent that Keith is very capable, honest and forthright in his business dealings so I was comfortable having him service the carburetor. He performed the work quickly with timely and very detailed communication (including photos of the inside of the carburetor and the various parts that were being cleaned and/or replaced) and I even was able to pick up my ATV later that same day. Couldn't be more pleased with the quality and price of the service. Sometimes I wonder when I look at reviews if there are fake reviews being posted but I'm absolutely confident that all the 5 star reviews for Keith are real!

Grant was fantastic to work with. I was stuck at home and couldn't get my motorcycle to start. He…read morewas extremely helpful and patiently walked me through the process since they don't do house calls. He looked up my bike and clearly walked me through it step by step. I got my bike working within a few minutes. They didn't even charge me for this. I highly recommend giving them a call if your motorcycle is in trouble.

I love place. For my winter project I was going to rebuild my carbs on my 1986 Yamaha Fazer…read moremyself.. bad idea. I tore my bike down and couldn't get the carbs off. I took it into Front Range Cycle and dropped it off with all my parts. I thought they'd have my bike for at least a few weeks.. Grant had my carbs rebuilt and my bike completely reassembled the next day! I'll definitely be taking my bike there for all future repairs. The prices are very reasonable!! They have moved, Yelp lists their address on College Ave. They're actually east of Hwy 1 on E. Douglas Road in a blue metal building just east of CR 13.

I can't say enough good things about House of Motorrad and how well they took care of my…read moresnowboarding needs. I got the Phantom service and am very impressed with the results. I glide down the mountain with ease these days and it's all thanks to House of Motorrad!

Extremely mediocre customer service and way overpriced, particularly for what get/don't get. Tried…read morethese guys twice and will not be returning.

We ordered a Trike on line. Longmont Bicycle assembled it. Chris was great. It was a gift and he…read moreactually got the trike to our home without my husband knowing. He went the extra mile when we had trouble riding it. Returned to the house watched us try to ride and solved our problem. What incredible personal service.

Overcharged on labor without asking, offered to tighten cassette after changing chain and charged…read more$20 just for that, even charged $15 just to throw on grips I bought there that I obviously would've put on myself if I'd known. Bought grips and had them put on without that charge days earlier. Said all this at the counter and he took off $10, still pretty ridiculous.