Great place to get your yearly eye exam. Staff is always super nice and really helpful.read more

They cancelled my first appointment and rescheduled for 2 days later at 10:30AM. They sent me a…read morenotification on my phone to be at their office at 10:15AM which I did. After I had an hour waiting (around 11:15AM) to see someone, I asked to the front desk when they will call me in, and they told me that I was next. They called a couple people after that before me. Finally, around :11:30 they call me in, and they did a few tests on me in a machine for few minutes, then they told me to wait again to see the doctor. I waited again for like 30 more mins and then left. Never got to see the doctor. They are very slow, and they don't give any updates on any delays. TERRIBLE SERVICE! Why gave appointments if you can attend them on a reasonable time? I will never come back. I have been coming there for few years now, and they were always behind but the last couple of years it has got worse. I would not recommend anyone to come to the Clanton AL location unless you want to waste your time or have all day free to have an eye exam.

I love EyeCare Plus. I have extremely bad eyesight, and astigmatism. I have used them for years…read more I have never had a bad experience. I recently gotten a new pair of frames and lenses. The frame broke, just a fluke and past warranty. I had no other choice but to pay out of pocket; after further review (Tiffany) she found the broken piece was actually a manufacture issue. Within 2 weeks I had a new pair of frames and lenses. They could have easily charged me full price, considering my vision insurance paid only months prior. I would recommend anyone looking for an eye doctor, to contact them.

I love the setup of the facility and how the staff helps with picking glasses, but the front desk…read moreand collections team need serious improvement. They were rude and unprofessional, demanding a copay they forgot to collect from my 18-year-old daughter, then added an unnecessary collection fee for their own mistake. When I asked to pay cash prior to appt to avoid card fees, I was told no and spoken to disrespectfully. Do better with communication and customer service.

The business is conveniently located with plenty of easy parking. Inside it's clean and attractive…read more The staff is warm and welcoming. The equipment seems very modern. Taelor and Dr. Essinger were friendly and professional; Dr. Essinger took time to explain things. I felt very comfortable and competently treated.

I just moved to the area and went to Vestavia Eye Care for the first time today. I was seen by…read moreTaylor and Dr. Essinger and they were both amazing! They were both warm and knowledgeable, making it a great experience. I highly recommend this office and will be back!

Dr Wells is one of the most contentious and reputable ophthalmologist I am acquainted with…read more She is well educated and honored among her peers She is thorough and timely

I absolutely love Dr. Wells! She's an eye doctor that is very personable and she cares about your…read moreeye health. She takes the times to answer questions you may have and her office is equip to run additional screenings you may need like tests related to diabetes or glaucoma. Her office carries a great selection of frames and lenses. If you have VSP insurance, she's a preferred provider for them so this means you could get great pricing on your frames and lenses. I definitely recommend this office for your eye care needs.

The office "kids" are very unprofessional and uneducated. I am referring to them as children…read morebecause they do not know what they are doing and do not conduct themselves in a professional manner. I feel sorry for Dr. Rossi to have to deal with this environment all day every day. Justin certainly needs to learn professionalism, if he is supposed to be some type of manager.

Billing is a joke. My wife went to get her exam, and gave them her insurance information. For…read moresome reason they could not find it. She decided to pay the bill in full and let them reimburse her when they were paid. It could take up to 45 days. This was in October of 2025. Its now February of 2026. We have contacted their billing dept (India) given a runaround about waiting for VSP to pay. She contacted VSP and they had already paid ECA. They now say that there were other charges and she is only owed back $70 of $140 when she clearly paid the bill in full. We have both been by to speak with them and the office manager is always "in a meeting". They continue to say she needs to contact the billing dept but they are pretty useless. Considering small claims court and reporting insurance fraud.

I posted a bad review because of my last experience here with a hatefully rude employee and an not…read moreso caring about pleasing the customer manager. but today ,I called to request my info and the lady that took my call was so nice and helpful and I feel better . the doctor is great as well so I was wrong to judge walmart vision in clanton based on 2 employees because this one sure made me feel valued as a customer just don't go at 9am on weekday. the means ones are there at that time I think

Poor selection. Called ahead to make sure my insurance was accepted and was told the doctor on…read morestaff was in my network. When I arrived i was told the same doctor was not in my network. Had to go elsewhere to get glasses because there selection was so poor.

First appointment last year was questionable as doctor complained the whole time about being over…read morescheduled. He rushed through my initial visit. Tried to schedule again for this year and they have no appointments for 9 months for existing customers. Find another option.

I saw Dr. Jackson. He is amazing!…read more But then came the hidden fees/prices for the appointment. When checking out I had a charge for $85 for "fitting the contacts". That day my eyes were itchy and I did not try on my contacts. I was given the trail pair and then went to checkout. When I saw that charge and asked about it I was told that if I did not pay it, I would have to give my trial pair of contacts back. (They are the same brand I have worn in the past, just newer prescription.). The $85 is more than 1 box of 6 month for the contacts. I then received a bill for $49 stating the insurance did not pay it. This was for the refractory service which makes it to where the doctor can give me my prescription. To have this not apart of the price for the eye exam and something extra is a little sketchy to me. I paid it to be done with them. But BEWARE... you never know what they will bill you for! Before going to the appointment I tried to find out how much the whole thing would cost, I was never able to get a clear answer. I am sorry Dr. Jackson has to work with such an awful corporation. It was not like that before!

Great experience and great service from every department from the optometrist to the eye ware…read moreassociate! They made a hectic day so much easier!

Just made my first visit to Eyemart Express and shocked to find out you could buy great looking…read moreprogressive lense glasses for under $ 200. Great glasses and superb service. Picked up glasses in 2 hours!! They fit perfectly!!! Last pair I purchased from Eye Care Associates was $600 with insurance!! Never again!!

I just love this practice - Jasmine is a great tech, so patient and ready to explain anything we…read moreneeded. Dr Kaplan is equally patient and really wants her patients to be in the very best eye health possible. Borden Burr Burns is fantastic at helping pick frames that make you look your best. Everyone is friendly and helpful and they all seem to genuinely like working together. I just love coming here!

Eyewear selection is phenom! From very pricey (Tom Ford, Salt, Oakley) to moderate, they make it…read moreimpossible to NOT buy something stylish. While trying out different styles, salespersons are patient, considerate, and helpful beyond what's expected (thanks Katie and Borden!). Of course Dr. Schaeffer and Kenzie provided professional care and knowledgeable advice throughout my visit. I'd recommend and will certainly return.