No complaints here. Usually very little waiting, polite and caring staff, and with regular…read morecheckups. Thank you

The waiting room smells like cigarettes all the time. They must schedule 20 appointment for each…read moretime slot. Today I waited over an hour for my ablation treatment to find out there was a disconnect in the scheduling and that wouldn't be happening today. 4 appointments and still never met the actual Dr.

Top notch doctors. Amazing. Organized clinic with great staff. In and out and a few minread more

I found there to be a "stick and carrot" approach. They have something you want, so it is lorded…read moreover you in a way that is demeaning and degrading. I believe that is part of the plan. An extreme humiliating experience! I hope your dignity is well intact. You are reduced to asking for help, with your pee in a cup in your hand, from a noncaring person who considers you subhuman because you have pain. The treatment was terrible. Not a good experience.

I don't typically give feedback but if this helps anyone I guess it was worth my time, but I am…read morespecifically focused on senior citizens (you know those of us that worked fifty year and you would think have earned a little respect) well my experience was certainly NOT that. I no longer drive due to a horse accident that has left me crippled. I had to be driven to both my appointments and was never even able to see "my provider". The PA I saw the first time was pleasant and helpful my second visit was far from that. No one especially our seniors should get treated the way I was. All attempts to communicate my feelings were completely ignored. I left messages at the office no reply. The Center for Pain sent me a text asking me to rate my experience and I replied to both their direct response line and to the site hosts line for no reply from either so my two visits will be my only visits. Not sure how much more I should say, future actions may be taken. I hope this helps anyone suffering to make an informed decision. Do your homework, talk to actual patients when possible.

If you are up for a long wait. With Rude and dismissive staff this is the way place to come…read more Limited Parking of like 5-10 parking spaces For 20-30 patients. Try never seeing the Same N.P or Specialist twice and no personal accountability from one "We will look into that" to the next. Remember if you want mediocre service and details come to this pill mill.

My daughter was admitted there in April of 2025 - she was comatose when admitted, subdural hematoma…read moreand covered in bruises - the ER stated it was consistent with having been beaten up. She was in a coma for almost 4 months. Long story short, we were trying to find her a capable rehab (she's 42) and finally, they came to me and said, she's going where we put her or you can take her home. Tragically effeted with dysphasia and other related issues, can walk, eat and was on a stomach tube, constantly fighting infection, if I took her home she would have died within days. So they can take their faith based comments and stuff them. The health system is horrible in AL. She was the victim of abuse, and is now in a rehab that she has had sepsis twice since December and 2 UTIs. Sickening.

I would rather be stoned to death Biblical style instead of…read morereceive "care" from this shithole. I waited 3.5 hours for an appointment because the nurse sent me to the wrong location in the hospital. I was also there for a test regarding a VA claim, and they billed me. Not how VA works at all. Even if they fix this, I will never forgive them for the stress they caused. When I raised my concerns about lack of training the operator literally told me "I don't wan't to hear it." I pray no one is doing any practical hours or residency work here, we need fewer hospitals like this one. I would trust a crackhead in Montgomery with my life more than their staff.

I had an excellent experience here a couple weeks ago when I had my gall bladder out. After signing…read morein, I waited in the main waiting room for only a few minutes before I was taken to pre-op. I appreciate that the nurse uses a numbing agent before starting an iv, it was virtually pain free. The nurses were friendly and made every effort to make sure I was comfortable. The anesthesiologists and surgeon both came and spoke with me before my procedure and answered all my questions. I was impressed that everyone checked my armband or verified my name and date of birth before talking to me. Post op was rough from the air the blow your abdominal cavity up with and I was in a lot of pain. However, the nurse quickly gave me pain meds and got me as comfortable as possible. I'll definitely use this center in the future if I need to evict any other organs!

Surprise billing. Even after receiving an estimate of charges in writing, be prepared for…read moreadditional bills. Billing's response: "you should have educated yourself beforehand." Yet, the same person told me there was also no way to know what services would be provided before hand or who would provide those." How are we suppose to "educate ourselves" when even Shelby Ambulatory doesn't know who is involved in the procedure? They're too clueless to see the absurdity in their conflicting statements. On top of that, facility is dated and overly-crowded. The $2 fee to park in their parking deck in rural Alabama was a nice touch too.

If I could give less than 1 star I would. I have been going to the CFP since 2009. I started out…read moreseeing Dr. Katz who was cool and worked with me and I actually saw him. 5 years ago for some reason I got swapped over to Herrick and I left the practice this week and still have never seen him.I have degenerative disc disease and have had 5 surgeries. He said I did not qualify for injections or any other invasive treatment for specific reasons. I left and went to another Dr who said that he could help me and he turned out to be a quack in trouble with the DEA so I went back to Herrick to get my medication that I have been on every day for 18 years, I was on 2. still didn't see Herrick but he sent his NP in there and tells me to choose one can't have both which I have been on for 10 plus years. so I did and with my body and brain being so used to it, of course it made me very sick with severe high bp and I am a 35 year Type 1 diabetic on a pump. So I called and told him and he said we can talk about it on your follow up NEXT MONTH. They know they are the only pain Drs around here and they use that against you. He got mad that I tried to go somewhere else and find some kind of help, so he punished me. He doesn't care about anything but money and treats you like a drug addict if you tell him, the pain Dr that you are in pain. I would strongly recommend anyone in this practice over Herrick because he is one petty individual to do someone that way who has been going there for 16 years. In other words run from him!!! My primary Dr was kind enough to help me, when he who is the pain Dr would not!!

I have been a patient of Dr. Herrick for over 20 years now. He has always been amazing with my…read morescoliosis back pain, even when I was pregnant with my 2 children in 2004 and 2007. He helped orchestrate the spinal with the anesthesiologists at the hospital for my C-section. He has always been very caring and compassionate each time I see him. I wouldn't see anyone else for this pain I deal with every day. His nursing staff is incredible too and always willing to help me.

I had procedure on neck joint yesterday, Dr. Downey and his procedure team did a excellent job. I…read morehave been going to him for years. Dr. Downey is a Christian and experience doctor that i trust . all his staff does excellent job. I am feeling better since yesterday already. God bless Dr. Downey and staff

This bunch will run you through without a doctor ever having a conversation with you. It's not how…read moreprocedures on a spine should be--a doctor should sit down and explain what the problem is and give me options. That never happened--I didn't see a doctor until I was laying face down on a table.. didn't know what the problems were.. didn't know what the procedure was going to be.. nothing! I refused and walked out and made an appointment with an actual doctor who has been great. Stay far away from this place

I have used the Birmingham Pain Center for years. Dr Gibson and his staff are very professional and…read moreeasy to discuss your issues and give great recommendations. I have enjoyed working with Sarah Kathrine. As a senior citizen I think you could not find a better place to receive treatment.

From the owner: Chronic Pain affects your whole life, so we use a whole-person approach to pain management to help…read morereduce, control and alleviate your pain.