While the providers were good, the front desk staff were incredibly rude and unprofessional. As…read moresoon as I walked in I was told I did not provide my insurance information prior to my appointment and they had called me multiple times and I never responded. Then I was told I would lose my appointment if I didn't provide the proper information within 15 minutes, this was after I said that it is my husband's insurance and I needed to get it from him. I also explained to the lady addressing me that I had provided all of my personal and insurance information over the phone when I made my appointment and that person had confirmed they had all they needed. I was rudely interrupted and told that I never gave them the right information and what I provided was wrong, granted I had given them my husband's social security number, DOB and the insurance policy number. I questioned this and I also stated that I never got a phone call or message but the lady insisted they called, she then turned around and told her colleagues (2 other front desk workers) "she claims she never got a call or voicemail but we left her multiple messages." At this point I'm calling my husband to try and get the info from him again, but because it took me about 10 minutes to give them this information, they still bumped my appointment time and 45 minutes later I was still waiting. I went and asked why I was not being seen, they had my information and had confirmed my insurance (it was the same information I had given them over the phone prior to my appointment). The lady proceeded to tell me it was because I had not provided my insurance information on time and then insisted again they called me multiple times. I advocated for myself and showed the lady my phone call log, never got a call or a message, why was I not being heard, believed, and why was I being made to wait now about an hour? I let her know I needed to go back to work and I had been waiting for this appointment for months. She finally told me the truth and said " I think what happened is that the person who took your information on the phone, who no longer works here, made a mistake and we have also been having issues with our system all day." However, instead of being honest or collaborative and trying to problem solve, they blamed me, were accusatory, rude and dismissive, when it turns out it was their error? I also experienced very different treatment than others there, I am Latina and it was interesting to see the hostility they had with me versus the soft and friendly tone they had with their Caucasian clients. This was the worst experience I've ever had at a doctor's office. I will never be going to this place again and unless you want to experience unprofessional staff, long wait times despite having an appointment, and different treatment if you are a POC, save yourself the time, energy and money and go somewhere else. There is a friendly optometrist just a few doors down, just saying. If I could give it zero starts or negative starts here, I would.

The doctor and medical staff are professional and kind. There the competence ends…read more This business has the worst customer service I have encountered in years. Phone calls are not answered and you are left in queues with no option to speak to a live person. If you leave a message it is not returned. Told that I had only 2 days of contact lenses available, I was given some "approximately" fitting trial lenses to carry me another five days at the appointment. With only two days left into the trial supply, Seidenberg was impossible to reach by phone in order to get more lenses or learn of alternative next steps. STAY AWAY.

I have been going to Holloway for many years and now my family goes as well. Started out with a…read morespeciality need for me and they are so awesome we brought the whole clan

Dr. Holloway is a wonderful, caring doctor for each patient. She listens to the patient and does…read morenot push them to do something they are not ready to do. The staff is exceptional and consistent.

Why didn't I schedule to get my eyes checked sooner! What an easy process to set up an eye exam…read morejust a few days wait. Day of my appointment I was able to be seen within 30 minutes. Jeffery had me laughing the whole time while giving me the rundown of what was going wrong and well with my eyes all while making me feel at ease. Then it was time to pick out frames where I was helped almost immediately and picked out the perfect pair. Kim went over all the things with me and had me feeling like I made the right choice. I'd recommend anyone to come in and experience what I went through today which was top notch customer service, lively conversations and the confidence that you leave knowing you got everything you asked for. Thank you to the team

Walmart vision center in aberdeen maryland is horrible. Here's the reasons I say this. I bought…read moremultiple pairs of glasses from them. I work in a rock quarry so I got the scratch resistant lenses and the kind that transition to sunglasses. I also made sure to also get the extended 100% coverage or insurance that they offer ....for a fee. Within a week they had started to fall apart and were so scratched that they were impossible to see thru. I believe this should have been covered under the manufactures warranty since it happend so soon but it wasnt. I took them into the store and they were very rude for starters. Then they were trying to get out of repairing and/or replacing them. After arguing with them they finally agreed to replace them. They went in the back and came out with a fresh pair. I tried them on and couldn't see anything. They said they weren't going to cover the lenses because they weren't damaged. "Ummm, excuse me." They weren't a little scratched. You literally couldn't see thru them at all. After arguing them again for another hour, they finally agreed to cover them as well. I had to wait about a week to get the new lenses. When I got them I left and the next day at work I realized they were NOT changing to sunglasses or scratch resistant. Wow so I just get the cheapest lenses. Awesome. Wow so they made me argue with them for hours to actually get them to let me use the insurance that I had paid for (Fun Fact: the insurance used to be free at Walmart not so long ago) They refused to replace them with the correct lenses. Recently I decided to get glasses off of an app that sells the same glasses that walmart. Only difference is that if walmart charges $400 for them, the app probably only charges $48 or something like that. I had to ask Walmart for a copy of my vision prescription. They wouldn't text or email it to me or give it to me over the phone or on the Walmartapp. They made me travel back there to get it in person. They gave it to me and when I tried to enter the info on the app, it asked for another set of numbers (the PD numbers... the measurements between your pupils etc....) I called Walmart again. They were very rude and told me they wouldn't give it to me, I'd have to get whomever I am going to get glasses from to figure it out. Huh? I had paid to get all this information from Walmart at my exam but they're holding it hostage basically because I'm doing my business elsewhere. I'd recommend going anywhere but walmart. Me I'm going to try out this app. #thecustomersneverright #Zenni #walmartSUCKS

Guys are super chill and helpful! Made it easy to find what I was looking for! Traveling and…read morewould come back again!

you don't get to have that small shop feel often if ever nowadays this is honestly refreshing…read morefeeling that you can get by going to the smoke because the people behind the counter are awesome. Don't know the man's name behind the cash register but he always treats everyone with respect and is a real good dude. He always sends my daughter out the store with something either candy or a toy and she's loves making the rare trip into the store. Oh yeah the value here is unmatched and you won't beat their prices anywhere.

They were outstanding when they first started.,,now it has gone down hill...hopefully the new…read moretenants ASCEND will be better, now we wanna see what the owners have done to make it worth while...gotta shop around for better deals from different owners...

realized I placed the wrong order tender never completely told me the product and what it was ,…read morecalled and the lady was very very rude and talking over me when I was still talking and interrupting me mid sentence. I asked her to stop in a loudly tone because that was rude and she continued so I asked for a managers name number and when they worker and she hung up on me . it was my first time here and I will never be back I prefer rise in Joppa they have good costumer service vs true wellness update:ryan called me and very nice and helped with the situation and wasn't rude I do appreciate ryan's effort to call back and resolve the issue

A very eclectic display, great book selection! Had a wonderful conversation with the lady at…read morecheckout, sharing book recommendations. I came looking for gardening supplies and left with books - who knew?

My first time in here and this store has so many wonderful items. Thank you Pat in Customer Service…read morefor your help and assistance and signing me up for rewards. All of these wonderful movies, some are brand new for only $.33 after joining! See you all soon!

Had a cracked frame on my progressive transitionals, Manager was very helpful!! Would highly…read morerecommend this establishment