"New management" has ruined this place! First the front desk idiot "Martese" gives me bad information & I incur a late fee because of it. Won't admit he had any part in causing confusion, or that he is a terrible communicator. Then they change their closing times last week, making it impossible for us to access our units after 5 pm or on weekends, but to my knowledge no email or notification of any kind was sent out. A decent business operator would understand that a makeshift paper sign, shabbily taped to the gate is not effective. The irony is: this place is happily sending piles of mail to tenants all the time about irrelevant crap.
No one answers the phone after hours or on weekends, so even calling ahead is useless. I drive there and find out I can't get in - a huge waste of my time. This is a massive inconvenience and creates incredible frustration for people who don't live nearby the facility! Explaining this to moron Martese is impossible because he talks in circles. From the outset he actively tries to twist the situation so the incompetence of this new management team, or the lack of consideration that exists for clients can't be effectively discussed. He thinks a valid customer complaint equates to someone belittling him, a man-child who should NEVER be in a position directly interact with the paying public.
Every time I enter that office, there is a disgruntled maskless Martese dealing with a depressed or angry customer. He ignores you until you leave, or answers questions you did not ask. They are currently replacing the gate, which I assume was driven through by someone who was denied exit by the keypad, became trapped inside, and could not reach any company rep by phone. Improvements need to be made here, starting with Martese getting unceremoniously thrown out on his butt. read more
