I visited this location yesterday and I forgot to get names of the employees, but everyone was so nice, helpful, professional and communicated every process and step. I made an appointment, received my service and had my 2 pair of glasses the same day for a great price. I highly recommend these locations. read more

The experience started with a mistake on my payment, which the manager called to explain. I appreciated that she fixed it promptly and used it as a training moment for her staff -- that part was handled professionally. Unfortunately, everything that followed was not. Both of my lenses came out defective -- haze, distortion, and glare so severe I had to take my glasses off while driving at night just to see safely. The defects were visible in multiple lighting conditions and in every photo I took: uneven glare, cloudy patches, and light scattering that stayed in the same spot no matter how the lenses were angled. These are not cleaning issues; they are coating defects. When I brought them back, the salesman talked down to me, suggested I "buy their cleaner," and even told me I'd need to pay for a lens warranty to fix the problem. Instead of inspecting the lenses under proper lighting, he simply wiped them down as if I didn't know how to clean my own glasses. No one actually looked at the defects. A higher‑up eventually stepped in and said a remake was on the way, but only because of the earlier payment mistake -- not because anyone acknowledged the defects or took my concerns seriously. The nose pads also rubbed my skin raw, and they only had one other size/type available. For a professional optical business, that's unacceptable. I was dismissed and spoken to as if I didn't understand what I was seeing, while both lenses were clearly defective. read more

Stanton Optical - Cleaned thoroughly, same cloudy patch every time. But apparently that means they're 'dirty' - Eyewear & Opticians Near Me - Selma, Texas

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I would give a -5stars if I could. I went here at around 220pm today, to either do a walk- in appointment, or set one up for later. Now you'd THINK, in this economy, that businesses would WANT business... Not these folks! Before I could say boo, I was informed, that not only do they only do virtual visits, not in person; but, that if you have even the early onset of glaucoma, they will not provide you with glasses, or services of any kind! So.. the $1000.00 I would have spent there, (my average Eyewear amount), but that they don't want ANY business at all. So, my fellow San Antonions, I say we oblige!! read more

Sat in the lobby waiting for over 30 minutes and received no help. They even helped someone who walked in after us.

It is important to mention on your website that you do virtual eye exams. Some people will not be comfortable with this. I am not comfortable with this. I brought my 13 yrs old son who has disabilities. This is not the best way to get the exam done. Staff can do a better job as well. The person who did our intake make couple snarky comments. The person who did the testing do not tell my son air will be blown into his eye. After that he was scared to keep his eyes open for the rest of of the testing. Everyone needs to do a better job. But biggest issue is definitely not letting patients know they only have a virtual docs who by several other people's comments keeps on falling asleep due g the exam. read more

Stanton Optical - Eyewear & Opticians Near Me - Selma, Texas

Professional, concise and accurate with customer priority courtesy spoke With Stanton Optical representative Heaven, who is very professionally left with two pair of glasses, very satisfied customer for my very first visit Here at Stanton optical read more

Stanton Optical - Office - Eyewear & Opticians Near Me - Selma, Texas

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The office staff was fantastic. I am another person that did not realize that the exam was virtual. And to my surprise this is not the first time that someone noticed the person doing the examination was falling asleep! Jennifer Nguyen OD should have the decency and courtesy to not do this exam with eyes shutting down multiple times. Obviously I should have done my homework before going but should that even be necessary? I am hoping that there will be no issues when I pick up my glasses in 2 weeks. read more

I'm sure I purchased the worst 2 pairs of glasses ever went in for the 2 pair for 79.95 ended up paying $483.24. When I put them on the focus is only in the center blurry if I look left or right up or down. These glasses were expensive and don't seem to be doing much for me. The back and forth is going to be the worse part to getting this resolved! read more

Stanton Optical - Eyewear & Opticians Near Me - Selma, Texas

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The staff is amazing and professional. They take their time to ensure your eyewear is to your specifications.

Shout out to Stanton Optical at the Agora location! All of the staff is always so friendly, and personable as well as knowledgeable and helpful. I always bring in eyeglass frames that I buy on discount websites and they are always able to accommodate my complex prescription. I actually would just go just to make conversation because everyone is so cool! I appreciate the fact that they are professional yet not stuffy--as well as informative about their products and services without sounding like they are reading from an owner's manual. And especially giving a kudos to the brand manager, Jessica, who is always so accommodating. By far one of the best optical businesses I've ever been to. I actually always look forward to either having an eye exam or bringing some eyeglass frames in there to have my prescription lens placed in them! read more

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Had I know this was going to be a virtual appointment, I would have scheduled else where. The gentleman helping was clearly on commission as I told him numerous times I only wear glasses at night when going to bed, so I do not need progressive lenses or any of the costly upgrades he was trying sell me, yet he continued time and time again, quoting me prices with all of the extras. I finally had enough and told him "I've told you 3 times I only want standard lenses". With him responding, "Oh, I was just making sure". No, no you were not. You were hoping to trick me into purchasing costly upgrades that I clearly told you I wasn't interested in. I paid for my eye exam and left, purchasing my contacts and glasses elsewhere. read more

The staff is friendly, which is the only positive thing about this store. I scheduled an appointment online, completed the paperwork, and arrived early. They made me reschedule, redo the paperwork, and then wait 30 minutes past my appointment time. The exam was virtual, with me reading letters off a mirror instead of a screen, and the examiner had such a thick accent that I wasn't sure if I completed it correctly. I paid $463 for two pairs of glasses, even after a bunch of savings. They promised same-day service, which I urgently needed, but after paying, they told me the glasses wouldn't be ready for two weeks. They didn't offer any solutions, so I had to suggest trial contacts. When I went to pick up the first pair that was ready, they had put the lenses in the wrong sides. It's now been three weeks, and my second pair of glasses still hasn't arrived. After calling, they said my prescription hasn't even shipped yet, with no apology--just "yeah, it's out of our control." I wouldn't recommend this store at all. read more

I didn't know until I arrived that this "vision test" is a virtual test conducted by a refractionist from another country. They speak with thick accents and go very quickly. Honestly, I don't even think they are an eye doctor. Thankfully, I was in the exam with my son because the woman literally started to fall asleep. I had to call her out. This is unbelievable. I should have known when the cost for the exam was $59.99. I would be very cautious when proceeding with them. You could very well be using a lens that isn't even what is needed for your eyes! This organization deserves 0 stars but unfortunately that is not an option. read more

What a joke! Showed up before my appointment time. Waited a half hour past my appointment time to be told the system is down and if I want to come back later. It already cost me time off work, gas to get there. Will find another place to take my business. There will not be a next time for me. Order glasses from another source. You had a shot and blew it! read more

This is the worst place ever. The staff is short and rude and super slow. There is no human that does the eye exam. And they don't have trial contacts in store they have to order. I will never come back I would give 0 stars but I have to give one to post. read more

Well.... this was a big mistake..... I got suckered into their 89.95 deal and walked out with a $600 dollar screw job... they told me it would take about a week for the glasses (2 pairs) to come back... it has now been over 3 weeks with NO GLASSES and nobody can give me a reason why, I did talk to someone in India who told me they were elevating my problem and they would get back to me in 24 -48 hours... Stay away from this con-job and go to a reputable optometrist and Walmart or SAMS for your glasses.... read more

The staff was very helpful and welcoming. I was in and out in 1 hour as a last minute appointment. Ruby was very helpful and understanding, she helped me figure out how to access my vision insurance information. Thank you Ruby! read more

I went for an eye exam and they got me in fast. The employees were nice, but the eye exam was virtual. After getting an exam that I wasn't confident in, I went to get another exam from at" a real eye doctor." The prescription eye lab gave me isn't even close. Please do not allow an establishment to do a virtual eye exam. Obviously they can not do accurate exams virtually. I will not ever go back. read more

No customer service skills what so ever. I bring my daughter in for her eye exam and the lady explains to me the she's going to take her to do the exam, fine okay I stay in the lobby. Then within a minute I get a text from my daughter asking me medical health history questions for more forms that the lady gave her to fill out in a separate waiting area in the back which the lady did not mention at all. Had I been aware that she was not going to get her eyes examined like what was told to me I would've followed as any parent I'm sure would have instead of leaving their child in a separate lobby alone to answer questions she has no knowledge about. Not sure if they're trying to save money on electricity but they had fans in use and no lights on in the front where you walk in as seen in the pictures. Anywho if you're looking for great customer service and a welcoming atmosphere don't come here! read more

Stanton Optical - Back waiting area - Eyewear & Opticians Near Me - Selma, Texas

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Great customer service. Ruby checked us in she was just amazing. Great personality and just super friendly I was already a little stressed coming in with a teething infant which didn't bother her the least. We were immediately greeted and escorted to the back handed an iPad and was seen immediately which happened to be our exact appt time. After we picked out frames. Leia assisted us she was just as friendly and expeditious. She took the time to explain our prescription to us, and even helped my indecisive self pick out a pair of games. I highly recommend this location. I'm glad I didn't let the reviews deter me. read more

I want to commend Lylian for her great customer service and professionalism. She was very helpful with the contact prescription process, getting me the right contacts, and making the process easy. I was unaware of the videocall with the provider, which was a pretty awesome experience. I would've given a full 5-stars, but I had to wait quite a bit after my scheduled time. There were only 2 staff members and a store full of people. Again, the staff were amazing but they were understaffed. read more

Jessica was the one that help me and went above and beyond to help me get wat I needed highly recommended she had an answer to every question I had read more

Worst experience ever!!!!!! I went today to get my eye exam and new frames. During the tests performed by "Ruby" who is not even a Doctor told me ok now it's time for the "flash" test I told her I can't have that, I have Epilepsy, and I'm extremely photosensitive. After I told her that. It was like I was such a pain in the a.. for her, she said I'm going to "chat" with the Doctor, like really??? there is not even a professional in the store, after that she just told me: Well, the doctor will not write a prescription for you if you don't do the test, I was like hello didn't I tell you I'm photosensitive. Her tone during the whole time was rude, I don't care kinda attitude but most of all, her lack of compassion/care was beyond any words can express. I came back home depressed, feeling less than human and crying like a river. Train your staff better to be more compassionate to your customers and provide better customer service. I will get in touch with the corporate office for sure. I don't want anybody else to experience this again. read more

Very thankful to be able to get eye exam safely during the pandemic. My old prescription is giving me head aches. Staff is friendly and efficient. They are out of network for my insurance but prices are very reasonable. Social distancing kept by teledoc for actual vision test & tech kept correct distance. read more

I'm walking away so happy. I have two frames I absolutely love and lenses that make my eyes happy. Kudos to Jessica M. for the most amazing customer service and professionalism. Every time I've gone into the store I've been greeted with a genuine smile and my needs have been acknowledged and addressed. Highly recommended. read more

Went today with my wife for an exam & glasses and everyone was helpful, courteous and attentive. I'd like to single out Morgan for being great to deal with and treating us like friends & family. We'll definitely be back and I'd recommend them to take care of all of your eye care needs. read more

This will be my final review on Eye Lab. I didn't pick up my free prescription sunglasses because I had had my fill with Eye Lab and I don't need any additional AGGRAVATION. My new glasses l purchased at lens Crafters were ready in 6 days and they are great. read more

Hey y'all! So I'm sure most of y'all have seen the new bold yellow and blue Eye Lab sign at the Forum. I decided to see if they were open this morning and to my luck they were! First of all the staff is very pleasant and helpful! Second...they have AMAZING and numerous selections! I've been to some others around the way and they have a better selection IMO. If y'all need glasses you should check them out supporting our community :) read more

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Truly, I was feeling a bit embarrassed about not getting an eye exam since 2019, but thanks to Morgan at store 0121, on Agora Pkwy, I felt so welcome! Her professionalism was unmatched. I didn't have an appointment but was able to walk in and be seen right away! Placing my order for frames and contacts was a breeze! Thank you Morgan! Your customer service was remarkable! read more

So I was at home and the UPS guy showed up. He had a very nice package if I may say so. After he drank melted ice out of my bellybutton, he suggested I get my eyes checked. I head over to the eye lab. FREE EYE EXAM. I was excited. Yes the eye exam was free but it's only because they want to get you excited about glasses. What kind of glasses? Glasses you would see a lesbian pirate on 6th street wearing. That kind! She told me I should have read the fine print. I accused of her of false advertising, she then decided to call me an ugly tampon straight from the public restroom. I was about to get angry and start breaking the cases and throw glasses around and shout out racial slurs. I took a deep breath and remembered that I have a half eaten beef and cheddar sandwich waiting for me in the car. I ran out to the car as fast as I could. I put some honey mustard on that bad boy and headed over to the strip club for the happy hour lunch special. My day was good again. So what am I trying to say here? Always wear protection kids. read more

Staff was nice but They took way too long on my glasses, they said they would be ready in two weeks, I went to pick them up on the day they told me they would be ready and NOTHIN. I barely got back one pair, I'm still waiting on my other, it's been 5 days passed the due date and not even a call. I will never go back to this place. UPDATE: four days later from initial review and I still haven't received a call about my other pair of glasses. Both pairs should have been ready on May 7.... read more

Update: everything below is accurate the staff is absolutely amazing. But it's been a month now and I still don't have a pair of glasses... I never even got a call that ONE of my pairs were in. I had to call to check on the status.. normally people who order glasses need them...... and if you tell a customer two weeks and it's going to take longer a courtesy call would be nice. I ordered a pair of prescription sunglasses online that came in within a week.... I'm annoyed and dissapointed. I'm giving three stars because the staff was friendly but a month for glasses? Come on... So first stop in the forum was America's Best or whatever the place is called, they weren't friendly or welcoming and we watched as a guy who came in after us was greeted promptly while we were still ignored so decided to try out eye lab. I failed my vision test at the DMV (wamp wamp) so I needed to get my little eyes checked out. The second my mother and I walked through the door we were greeted with a smile. I'm in the service industry so sometimes acknowledging a customer whether busy or not makes a huge difference in the guest experience! Literally everyone at eye lab was professional and friendly. I wish I could remember names they deserve praise for dealing with me and moms corny jokes lol. I was in and out within 30 minutes!! I highly encourage everyone to stop here. read more

Needed contacts because mine had torn and were blurry. Insurance didn't kick back in until January so I called Eyelab and was told that it was going to be $89.00 and I asked the representative if that was all inclusive with no loopholes and I was told that was the correct price. Booked the appt for the same day and was seen. Pretty cool virtual experience and the person who gave me my pre-exam was awesome can't complain I was given a contact that was not the right strength because it wasn't in stock. I go to checkout and was greeted with someone with short blond hair, after telling them I didn't want to order contacts because I'm a first responder and get them discounted somewhere else she immediately changed her attitude and was like so you're going to pay the $145 dollars for the exam I just acknowledge and left. Absolutely rude and disrespectful. I will make sure everybody, on all my social media accounts l, knows not to go to this company. Was lied to by the person making the appointment. Not happy at all. I would expect the $50 refund but that's probably never going to happen. Go to Walmart or TSO. You will definitely get a better experience. read more

Stanton Optical - Eyewear & Opticians Near Me - Selma, Texas

Terrible way to do business. Extremely incompetent. Very POOR customer service. Management very unprofessional. They made my prescription wrong THREE times. I originally went in January now it is the middle of May, they still have not made it right. Stay FAR, FAR away from this place. read more

Stay away from this place. Your eye exam is done via skype and the glasses do not arrive as promised. 1s last time give them my businessI

I had been searching for months for the perfect pair of sunglasses and finally found them at My Eyelab! Immediately after walking in the door, I was greeted by the friendly staff. Throughout the process of picking out and purchasing my sunglasses they were extremely helpful and knowledgeable in finding me exactly what I wanted in a pair of sunglasses- style, fit, price point. They made the process a breeze! Upon receiving my sunglasses, I was even further impressed by the quality. They are the perfect tint and I have received several compliments already. I finally look forward to putting on sunglasses. Thank you My Eyelab for the great service! read more

The staff was very friendly and the exam was quick and easy. It was very easy to get an appointment and my glasses will be back shortly. Morgan worked with me to get the best deal possible and I got glasses and contacts at a very reasonable price. read more

Lousy customer service nobody could transfer to the I lab in Selma finally talk to corporate office they call over there and said my glasses was there but nobody else could give me their one the customer service hung up on me will never never ever buy glasses from there again read more

I do not recommend going to, or purchasing anything from this location. I've never experienced unreliable customer service as I have at this location recently. I went in for an eye exam and contacts on May 25th. I was initially going to purchase eye glasses as well. I was greeted nicely and my eye exam was completed rather quickly and that's where ALL the rest of this horrible experience started. I started to look at some glasses. I believe there was a 2 for $56 dollar offer going on so I decided to purchase glasses also. Well, I picked some out and the girl assisting me asked if that was going to be it and I told her I was going to need contacts as well. So she started typing and told me the cost for my glasses was going to be $400+. I asked her what about the 2 for $56 deal and she told me that was only for people with insurance. So I told her never mind. She put in the order of contacts and was given a total of $290+. I asked when she thought my contacts would be in and she told me they would be available the following Tuesday. (Monday was memorial day) Tuesday came and no call I figured I'd give it a few more days. I call on Friday and no contacts. I am given a number for Stanton optical customer service and the guy I spoke with said they had been shipped and to at least wait until Monday. Well, Monday comes and goes no contacts. I call and I call and every time I get the same response." They've been shipped". Friday comes I go back up there to speak to someone about this situation and was told that they would get it to me with 2 day shipping. I was told that they would get back to me as soon as possible to let me know what happened. Yet again, no one gets back to me and then I have to call back the following Monday to figure out what's going on. I spoke with a manager who PROMISED me that he would figure it out and get back to me by the end of business that day. Well, now it's Thursday and I haven't received a call from anyone about anything. I decided to go up there to get to the bottom of the situation or get a refund. Spoke with sales manager and wasn't able to rectify the situation so I got my money back minus the eye exam. I was supposed to get a trial pairs the day I ordered my contacts and wasn't given any. Absolutely disappointed with the customer service. Save yourself the headache and go somewhere else. I asked for the regional manager or area Managers number but wasn't given it. read more

First time here, very nice and clean environment, and convenient! I would suggest to visit!