I feel like this place has gone through highs and lows over the years with staffing. I went…read morerecently for several visits and was pleased to see improvement. The staff was nice and the atmosphere seemed more welcoming in general. I use to go specifically for Dr. Ip, but she is not longer there. I made an appt with Dr. McNabb. He is amazing. If you are looking for a kind doctor who will take his time and listen to you, he is a great choice. He is the biggest reason I will continue to go here and very thankful for all he has done to help me. It's rare to find a doctor you feel completely comfortable with, but he has exceeded my expectations. Highly recommend specifically with the incredible doctor in this practice.

Took my 90 year old mother to have an eye exam. She has been here before. She had a sore spot on…read moreher eyelid. The doctor did nothing to the soot but told her to change her face wash, use a cold compress and use eye drops. Due to this sore spot, they would not do an eye exam because, as the person at the front desk told me, they cannot bill insurance for a "procedure" and an eye exam on the same day. So, please come back in 2 weeks to check the spot and then 2 weeks after that for an eye exam. Insurance fraud at its finest. No thank you. Not the first time we've had issues here.

Everything was awesome! Love the staff, love the doc, love the lady who adjusts the glasses!…read more Just all around awesome place to get our eyes checked and a good selection of glasses

I have been with Dr. Barondes for a few years now. She and her staff are wonderful to visit. They…read moreoffer a variety of glasses for men, women, and children. Prices vary depending on the brand and if you want to add extra such as transition lenses or blue light blocking. The waiting area has a tv and drinks. The facility is very clean and well maintained. I was able to get scheduled for my exam the following week. For an annual eye exam, I was in and out in about 40 minutes.

Do not expect them to call when glasses are ready. they gave me a date mid august which was 4 weeks…read moreout. but the gentleman said special orders take two weeks. they called 7/23 to tell me my reading glasses are ready but failed to call when my special orders was in. i love 85 north of the store and i was in san antonio today and could have picked up my glasses. the staff there are really helpful and very friendly. but lack when it comes to efficiency. they. build a relationship with when you order and you get this feeling like they take care of you but don't let that fool you. call to check if your glasses are. i think they might not call because they know you will call sooner or later. we spend hundreds of dollars and get service like mcdonald's.

I had my glasses adjusted by Minerva who was sweet, efficient, and super helpful! The glasses are…read moreaffordable and the customer service at this location is awesome.

They don't accept Humana and that's probably the biggest problem I have with them. They're okay I…read moreguess all the major insurance companies are about the same.

We are new to the area and our previous optometrist we went to for more than 22 yrs. The staff is…read moregreat and the doctor that did my examination was very thorough and explained everything clearly. Glad to have found our new eye care

Worst service ever. Don't go there. Cannot get nothing right. Wrong prescription, wrong order,…read morewrong everything and the guy at counter just stares at you, like so what.

The staff is nice. However they never answer the phone and do not return phone calls when messages…read moreare left. I literally called them for days and left countless messages when I was trying to book an appointment. Finally got an appointment in but now I have been waiting weeks for my trial pair of contacts to come in. Or perhaps they did and they just never called me like they said they would. I have been calling to get an update on them but as expected, no one is answering the phone. Though I did like the doctor, I won't be returning to this location again as I do believe responsiveness is an important part of the customer experience.

Dr Lozano was pleasant and caring. She spent a lot of time making sure I understood everything I…read moreneeded to know regarding my contacts. Very thorough. Was seen on time, staff are also very pleasant. Insurance information was up front and much appreciated. Even adjusted my glasses that I did not purchase there.

This is an updated post regarding the billing practices that are being performed by new Braunfels…read moreEyecare and the erroneous charges (approx $300) that my husband and I have been paying for the past few years that are covered services by our insurance. Currently, I have been a contact lens/eye glass wearer for over 20 years and have had the same insurance (BCBS FEP Blue Vision) since 2013. Since 2013 I have moved to five different states (Iowa, Illinois, West Virginia, Florida and Texas) and have seen several eye doctors within those states using my same blue cross blue shield FEP blue vision. My insurance normally covers all my exams (comprehensive vision and contact lens evaluation and fitting) free of charge without a co-pay. My first visit I was charged a contact lens fitting fee $70 which I thought was odd. When I enquired about it I was told it was due to the contact lenses that I got. Then my husband mentioned he was also assessed the same fee. Given that they took really good care of my husband I didn't think to question or look into it. The second exam came around and I was charged the same fee and I asked more questions about it and they were saying that my insurance will not pay for both the exam and contact lens exam/fitting. Third exam took place on 5/2/2024. Prior to my appointment I took a deep dive into my benefits and saw that it is a covered service. When I arrived I informed the front desk of this and they printed my benefits and they confirmed it showed $0. My vision exam was swift, no issues, and no changes in contact brands. I chose to use my benefits towards my glasses and paid out of pocket for contacts as my insurance will only pay for one or the other when it comes to materials. Yesterday 5/14/24 I received a call stating my glasses were ready for pick and that I owed $70 for the contact lens fitting. I called back and left a voicemail wanting additional justification for the fee. This morning I received a phone call and I explained the above mentioned and that I have never been charged such fees. The conversation ended up going south as Stephanie was cutting me off and said they billed the insurance and contacted them and it's not covered. I then logged in and began investigating all my EOB claims. You will see an older claim ( picture 1) done at another provider showing both contact lens and comprehensive exams and I owed $0.00. Then you will see my claim at NB Eyecare where the contact lens fee was never billed. I then contacted blue cross blue shield and spoke to a claims specialist who also agreed that per my benefits I should not be charged. BCBS then contacted new Braunfels Eyecare and had a three way conversation. Bcbs the informed there billing specialist that I am being charged for services that are 100% covered. The specialist had no clue and was faulting the system and said the box is greyed out. The bcbs representative then told her to contact the provider line for assistance but I should not be having to pay a fee for the covered service. I then went in and picked up my glasses and informed them that my husband and I will no longer be patients due to there unethical billing practices which is unfortunate as both my husband and I really liked the doctors and have always had a positive experience. But we will not be subject ourselves to being taken advantage of financially.

Got glasses from here. They are constantly falling off my head. And vision lady didn't get my pd so…read moremy progressive lens are blurry. And when you clean lens you can't just with a rag. You have to use a cleaner. In all my years owning glasses I never has smearing issues when wiping with a rag. So I ordered glasses from another place. Those glasses are amazing and I love them so I went to go return the Walmart glasses because they're so cheaply made and it told me that I couldn't start a return per Walmart policy so I'm stuck with glasses that are blurry and don't even clean right and paid over $300 and now I'm just stuck with them. I don't recommend getting your glasses at Walmart very cheaply made. I also went back to try to have them tightened before I bought new pair. Lady only bent them around and said there. Which of course that didn't work. So now I am out over $300 for glasses I can't wear. Yay!!!

I went in today to see if I could get my glasses replaced with something cheap until my appointment…read morenext week. Vangie helped me today fix my glasses no charge! I appreciate it a lot! Super friendly! Thank you!

I've seen Dr. Klufas since early 2000-2001. He's always friendly and takes the time to answer your…read morequestions. His staff is great too, and I've had to reschedule a lot of times because of my schedule. Never had a snooty tone or snarky attitude. I've moved back to the area and started seeing him again. He discovered that I was over corrected from another diagnosis, as well as conjunctivitis from the extended wear lenses I was in. He gave me 15 pair of daily wear to use sparingly while I was being treated with some eye drops, and never charged me a dime. So needless to say, I'm sold on Diamond K Eyecare. I live in Buda and his office is in Schertz. That's a 48 mile one way trip!

I have been a client here for several years. During that time, I have had about three problems…read morewith my eyes and Dr. Klufas has always been attentive, thorough, and comprehensive. This week ON DECEMBER 22ND!!! (when a lot of procrastinating patients try to get it to take advantage of benefits before they reset at year end!), I called with an urgent issue that ended up being a scratched cornea. VERY PAINFUL! Not only did he see me same day but he needed to see me in 24 hours but that meant he had to come in on the 24th since he saw he so late on the 22nd. He saw me on Christmas Eve morning. I have never seemed rushed in any of my dozen visits in the past five years and he has always taken care of me. Stop what you are doing and pick up the phone and snag an appointment with the best eye doctor in Texas. P.S. His staff is first class also and he doesn't gouge you or overcharge you. They know insurance and how to deal with it. NOW, why are you still online. GO call now.