Change is constant, right? My insurance provider decided to…read morechange from VSP to EyeMed which meant I needed to find a new provider. I had cataract surgery last March which corrected my distance vision. The downside is that I now require readers. In addition, for my part-time job, I work on a computer in a public place so I need bi-focals. Unfortunately, I lost one of the lenses and the frames are damaged. It took 2 weeks to get an appointment. I was there early for my time. I filled out some paperwork and was ready to go when Dr Brook Vastis called me in. We talked about my transition to her practice and my vision needs. Mainly to get an exam to provide to my PCP, replacement bi-focal lenses and frames. The office environment is professional and functional. The Reception process was smooth and easy. While I was waiting I noticed there were two ladies that were talking to patients about their frame selections. They have a lot of premium choices, Maui Jim, Lilly Pulitzer, State Optical, Barton Perreira, Lafont of Paris,Ernia O of Barcelona, Silhouette, Ovo Optics, Modo, Morel and Kate Spade to name a few. I met with a lady named Jessie to talk about selecting frames and lenses and completing my order. She was very professional, friendly and helpful. I was pleased my insurance covered a large percentage of the overall costs. While changing medical providers can sometimes be anxious and stressful, this was not one of them.

They are amazing and have been every visit that I've ever had. It doesn't matter whether it's the…read moreexam looking at glasses for making an appointment... The staff are always so helpful. I was one this first patients. When my insurance changed he was not in network. After 2 years I went back. Hands down one of the best doctors I've ever had. They are ahead of the curve with technology and he always knows the newest multifocal contacts that are coming out, etc. I highly highly recommend Optique

I'm writing this review on behalf of my wife. I found this business thanks to the kind, and active…read moreYelpers. I will echo the sentiments of the other yelpers. My wife loved this place. The staff was exceptional. From the front desk to nurses to doctor. Everyone treated my wife great. She was glowing when she came home. She wanted me to pass along the great bedside manner of doctor Dutson and the wonderful service of Denise.

Update , June 2025. I just realized that the owner responded to my original review. Here's my…read moreupdated and response: Rebuttal to Dr. Dutson: Dr. Dutson, I am absolutely a former patient of your practice, and I stand by every word of my review. It's disappointing to see you respond not by addressing the concerns I raised, but by questioning whether I was ever a patient at all. That's not only false--it's a deflection from the real issue: I paid for new designer frames and was given used/demo ones from your display wall. I wasn't even provided the proper designer case they normally come with, just a generic one that didn't fit properly. That is not acceptable, and it certainly isn't ethical. You claim to have searched your patient database but couldn't verify me--yet somehow you sent me a private message on Yelp with direct contact info. That doesn't align. You also claim I would have responded if I were a real patient. I did not respond because I already attempted to contact your office directly before ever posting a review, and I was ignored. Only after leaving honest public feedback did I receive any acknowledgment. This pattern of dismissing concerns and redirecting the narrative is exactly what motivated me to leave a review. My intent was not to harm your business, but to protect future patients from the experience I had. That is the purpose of reviews. I hope you will take accountability rather than attempting to discredit dissatisfied patients. Charlotte.

I made an appointment and filled out my new patient forms online. I got an 8 am appointment with…read moreDr Cureton. At 755 i entered the office where i was greeted warmly and professionally. A technician came to do some preliminary testing. I saw Dr Cutin who was very pleasant and though. He answered all my questions.. Since i need new glasses, he took me to the optical shop and Kathryn. She helped me choose the perfect frames for me and ordered the correct lenses. I followed up with Dr Cureton. He took time again to thoroughly explain the results of my exam. I went back to the front desk and checked out. What an awesome medical office. Professional and personable. They treat you like you are their only patient? I won't go anywhere else

Great business that's been around for years in my hometown, I've come here for years since…read morehighschool. Even after moving all the way to rockhill to give them my business the ladies in the front are extremely professional and friendly and the doctors are always honest and give the most professionalism.

After reading some reviews, I decided to book a much needed eye exam for my three year old. I was…read morea little hesitant because what three year old can sit still long enough for an exam?! The staff was friendly, helpful and very patient with us. After some ups and downs with my wild child, they even let him pick a toy out of a treasure box, which he thought was pretty awesome! The eye care center has a pretty good selection of eyewear for kids. And their prices are average/practical. Our eyewear was even ready to same day!! Overall great experience. Glad I chose to come to this office!

I just want to start this off by saying my family and I have been going here for over 10 years. I…read moremoved recently out of state but have continued to see them when I'm in town for exams. In March I purchased contacts and then glasses later on this year. I'm in town for the holidays and unfortunately had forgotten my contacts. I called and explained the situation, how loyal we are and how I'm from out of town. I nicely asked if I could swing by and get 2 pairs of contacts - Wendy declined and proceeded to say that unless I come in for an exam or put in an order I wouldn't be able to get the trial contacts. With the amount of years and money my family and I have spent, and I can't even get 4 individual contacts. Safe to say I will not be a returning customer.

Hard to review an eye doctor location but here we go. Plenty of parking and a Dunkin' Donuts next…read moredoor is hard to beat. The front desk women were very nice and attentive. I arrived for my appointment and didn't have to wait long before I saw the doctor. Same process and technology for the eye exam. Nothing exciting to report there. They had lots of nice frames to choose from. Was able to may a down payment to order my glasses and paid the balance when the glasses were ready. Took about 5 days for the glasses to arrive and the front desk lady followed me to my car to get my card for the payment because I forgot it in my car. Just speaks to how nice and accommodating they are. Would I go back? Absolutely.

After three and a half weeks I'm STILL waiting for my glasses. Have called multiple times and only…read moreget an option to get a call back, it's nearly impossible to speak to a human when it's convenient for me. The person who calls back is not in their office, he has sent an email to them asking about the status on my order. I did finally reach someone in their office yesterday morning, and they're not allowed to call the lab to find out what the issue is with my glasses, so they were going to ask the optician to call the lab. Still haven't heard back from them. Although I liked the location and the staff in the store, I will definitely not be going back when I need new specs.

I had an awesome experience today with the entire staff at Piedmont EyeCare Associates! From the…read moremoment I walked in until the moment I left, they were super helpful, kind, caring, and had a great sense of humor. You don't find ANY of that in this day and age in a doctor's office. Most of them make you wait at least a half hour and then can't wait to get you out ASAP with zero emotion or class...like a bunch of ZZZZZZOMBIES!! Thanks for changing my perception and image of what a doctor's office can be like. They have set the bar very high and I wouldn't recommend anyone else to be the team that cares for my eyes--now and in the future. I especially want to thank Maria for assisting me in picking out an extraordinary pair of exquisitely cool glasses. She is the utmost professional, very knowledgeable at what she does, and has a great sense of humor. She is the BEST!! I can't wait until my new spectacles arrive! Thanks again to Maria and everyone at Piedmont EyeCare!! You made my day and restored my faith at least in the eyecare profession!! See you again soon! SUPER SATISFIED, client, Brenda

NOTE: This review is not regarding the skill of the optometrist at this location. This review has…read moreto do with issues related to communications from this optometrist office and the professional acumen of the staff. You don't have to read the rant below. Here's the issues: 1) Off-putting and excessive security for an optometrist office, 2) Electronic Health Records system questionnaire that doesn't value the patient's time, 3) Incompetent office staff (scheduling appointments within insurance parameters). There are other optometrist offices that provide better customer service. For more specifics: To start, greeting clients with a locked door. I know that it is the 21st century. Certain neighborhoods can be rough. Is Blakeney or Weddington a high crime area? I don't think so. So, why is it necessary to have everything but a retinal scan to get into the office space? So you had someone come in and grab some frames - once (Oakley frames cost about $15/pair to manufacture, you may pay $100/pair). Stop treating the vast majority of people as if they are going to repeatedly violate the security of your business. Between your profit margins and your insurance, you can handle the shrink. Next, let's address the Electronic Health Records system (EHR) that is designed to consume mass quantities of patient time asking questions that are sometimes patently ridiculous. Men cannot get pregnant, this is basic biology. In a digitally active online form in the 21st century, why after acknowledging that I am a man would a form ask me if I'm pregnant (this is a "sex" question, not a "gender" debate)? No reason other than wasting time/energy. Why would such a system not retain information from prior visits and simply ask for changes and updates to previously reported information? Its not a HIPAA thing. Is it because you don't value the client's time? So, you really are going to ask me to fill out this complete multi-page form again for another appointment next week - really!? Finally, lets talk about the importance of scheduling appointments that acknowledges the world of health insurance that we live in and that funds the very existence of the modern optometrist office. When a client completes an appointment and the optometrist tells the person at the front desk to set them up for their annual appointment, it is not a stretch to think that part of the scheduling algorithm would be to include insurance requirements for the ANNUAL check-up. So, imagine my disappointment, when I show up after completing the forms, working my way through security, and the front desk staff asks, "So, you're going to be paying for this visit out of your pocket?" No, I pay a monthly premium so I don't have to. Now, to make it worse, I have addressed these same issues - in writing - to the company at least 2 years ago. They haven't done anything to change them. This optometry office needs significant improvement.

I have been a patient of Dr. Knudson for over 5 years and without a doubt he and his team is truly…read morethe best optometrist office I've ever been to. Dr. Knudson is extremely knowledgeable, friendly, patient and focused on providing the best experience possible regardless of what your eye care needs are. He has two locations but practices more at the Rea Farm location and regardless of which location you go to, you can expect excellent customer service, prompt attention and a professional environment. His offices offer LASIK surgery, contacts lenses, glasses and of course thorough eye exams. Over the years, I've come to consider him more of an friend than my doctor because of his honesty, friendly demeanor and expertise. I highly recommend Carolinas Vision group for all your eye care needs especially if you're looking for a new optometrist or looking to get an reliable, honest second opinion on your vision needs.

I ordered sunglasses from your office nearly 7 weeks ago. They were supposed to be ready in 2…read moreweeks. The times I called your office (they never proactively communicated with me) I was routed to the same person. She gave me the run around, did nothing to resolve the issue or offer to compensate me for the inconvenience. The glasses finally came in, but no one called to notify me. I received a text and an email which is very cold when you've got two ladies sitting at your counter. I've used Carolinas Vision Group ever since I moved to Charlotte, but this last experience has been so disappointing. It's time to move on.

My wife and I were recommended to the eye and laser Center for specialized Eye care. We were both…read moreamazed at the cleanliness of the entire office and they are strict adherence to Covid guidelines. The staff is super friendly and took the time to answer every question we had. We will certainly be recommending them to anyone asking about eye care.

Such an amazing experience. Best people there. Everyone is so welcoming and polite.!!!!read more