Absolutely will not return. I made an appointment but when I arrived they were not ready for me…read more When they took me back for an exam, the employee didn't know how to work the machines so she had to bring in someone else. This took forever. They then sat me down for the vision test. It's done via video call with someone not even there. It took forever to get her on and there was a bit of a language barrier. I just hoped for the best that she got my prescription correct. After I got home, I realized I was overcharged. I was told I would get a call back and never did, I emailed and they tried to explain why I wasn't overcharged but it makes no sense which makes me think I was scammed. I even reached out to corporate with no luck. The glasses are fine but the deals you see online are misleading and I spent so much more than expected.

They never said there's no doctor on site. Virtual exams are not legal in SC. Facetime with a…read more"doctor" on a computer screen is not reassuring!

I scheduled an appointment for my elderly mother, who is disabled and has significant difficulty…read morewalking. The earliest appointment available was approximately six weeks away, and my parents had to drive an hour to get there. The appointment was scheduled for 11:30 a.m. I arrived at 11:23 a.m. and informed the front desk that my mother was still on her way and would likely arrive about 10 minutes late. I also explained that, because of her disability, she needed additional time to walk from the parking area and take the elevator to the second floor. I specifically asked whether she could still be seen, and I was told that as long as she arrived by 11:45 a.m., it would not be a problem. The staff provided me with a tablet to begin completing her paperwork. While I was finishing it, my mother arrived. I briefly stepped outside to direct her where to go and left the tablet on the table. When I returned, the staff had already taken the tablet and informed me that the doctor would not see her, despite the fact that it was only 11:44 a.m. and she was literally walking into the office. After I explained the situation, one staff member indicated they would try to work her into the schedule, while another said the doctor had refused and that we would need to reschedule. We then spent another 10-15 minutes discussing the issue, during which time the appointment could likely have already begun. What is most frustrating is that I was initially told she would be seen if she arrived by 11:45 a.m., yet that commitment was not honored. Had I been told from the beginning that there was absolutely no flexibility, I could have made other arrangements or sought care elsewhere. My mother has a serious eye condition and now faces further delays in receiving treatment. Given her disability, age, and the effort required to attend the appointment, I expected a greater degree of understanding and accommodation. Unfortunately, our experience left us feeling that her circumstances were not taken into consideration.

The prescriptions for my glasses have been incorrect from the start, and getting them fixed has…read morebeen unnecessarily difficult. There have been repeated miscommunications between optical and the front desk, with staff trying to resolve everything without involving the doctors. After multiple remakes and a prescription change, the glasses are still terrible and now they've stopped responding. I wish I had seen the other reviews about their glasses prescriptions sooner; I would not have wasted so much time and money.

I've been a completely satisfied patient for years, the entire staff is top notch, the facility is…read morespotless and all areas are handled perfectly! Dr. Neff is an great Dr, a super nice person and runs a great office.

What a great experience from beginning to the end…read more It's been about 2 years since my last exe exam and I had a feeling I was going to need new glasses. Jessica, Gina and Dr Neff all were very professional and made me feel very comfortable. I was in and out in short order and was happy with their great selection of frames. Dr Neff has a great manner and was able to explain my test results so I could easily understand them. I would highly recommend this practice.

Change is constant, right? My insurance provider decided to…read morechange from VSP to EyeMed which meant I needed to find a new provider. I had cataract surgery last March which corrected my distance vision. The downside is that I now require readers. In addition, for my part-time job, I work on a computer in a public place so I need bi-focals. Unfortunately, I lost one of the lenses and the frames are damaged. It took 2 weeks to get an appointment. I was there early for my time. I filled out some paperwork and was ready to go when Dr Brook Vastis called me in. We talked about my transition to her practice and my vision needs. Mainly to get an exam to provide to my PCP, replacement bi-focal lenses and frames. The office environment is professional and functional. The Reception process was smooth and easy. While I was waiting I noticed there were two ladies that were talking to patients about their frame selections. They have a lot of premium choices, Maui Jim, Lilly Pulitzer, State Optical, Barton Perreira, Lafont of Paris,Ernia O of Barcelona, Silhouette, Ovo Optics, Modo, Morel and Kate Spade to name a few. I met with a lady named Jessie to talk about selecting frames and lenses and completing my order. She was very professional, friendly and helpful. I was pleased my insurance covered a large percentage of the overall costs. While changing medical providers can sometimes be anxious and stressful, this was not one of them.

They are amazing and have been every visit that I've ever had. It doesn't matter whether it's the…read moreexam looking at glasses for making an appointment... The staff are always so helpful. I was one this first patients. When my insurance changed he was not in network. After 2 years I went back. Hands down one of the best doctors I've ever had. They are ahead of the curve with technology and he always knows the newest multifocal contacts that are coming out, etc. I highly highly recommend Optique

I called yesterday and spoke to someone in regards to scheduling an appointment. I was told I would…read morereceive a call back on this morning once that completed the insurance authorization. I called back again this morning and the lady I spoke with was very rude and said we haven't completed it yet I asked when it would be completed since I was told I would receive a call back this morning and she replied "sometime today" and hung up. I called right back and told her to not even worry about it. I thought this would be an awesome place to go being as though they have 5 stars but I guess not I don't even want to be bothered with them!

Let me preface my review with a little background. I have been wearing eye glasses since I was 3…read moreyears old, and I am now 65. So this review comes after a lifetime of experience with eye professionals and opticians. I have never been so satisfied with an eye doctor, optician, or office. First, the professionalism, depth of care, and individual attention are unsurpassed. Dr. Foust spends a great deal of time making absolutely certain about the health of the eyes and about the corrective prescription. If you like learning more about your eyes, their care, and the science behind the procedures, this is where you want to be. I learned more about my eyes, about undiscovered issues, and about the eye care profession in one visit than I learned in all my previous visits combined. This past weekend I had a fall and started having some retinal issues with one eye. Once I checked out the symptoms and found I needed to have a doctor look at my eye, I called Dr. Foust's office, and they got me in extremely quickly. Dr. Foust conducted a thorough exam, explained my symptoms, gave me instructions for care, and helped me understand what to look for in case my symptoms worsened. Again, he also provided a wealth of background and scientific information to help me understand more deeply. It doesn't hurt that he is friendly, welcoming, and patient. The optician, Robert McBee, is just as amazing! I have a wide head, and searching for frames is always stressful and frustrating. Robert took one look at me, picked out 4 frames that were lovely and fit my head comfortably. That's how well he knows his stock and his clients. He also does all the jobs of an optical shop - no assistants that might make errors or sell you the wrong frame. He fit the frame and lenses to my prescription carefully before he ordered the glasses. His philosophy is that when you pick up your glasses, they should perfectly fit your face and eyes without adjustment - and they did! His knowledge of lens technology is amazing, and I left the appointment with a great deal of information. I will continue to use this business for the rest of my life!

I had eye pain and was seen 4/30/26 and was incorrectly diagnosed with Iritis. I called tge office…read moreto complain of tge same eye pain & the eye drops were not working. I was told to continue with the dr orders. Then it was the weekend & I called the online after hours & met another dr on Saturday she diagnosed me with allergies & told me to stop tge eye drops. On Monday I just went in the office & said look at my eye, it is worse. I got to see another dr who diagnosed me with a severe case of The PINK EYE that took me 2+ weeks to recover. I suffered with eye pain for 6 days!! I sent a letter to Rock Hill Eye explaining the whole order & asked that the remaining charges for tge mis diagnosis be written off. I also had 2 cataract surgery scheduled for the upcoming months but decided to find a different eye dr. I had been their patient for over 20 years and did not receive any help when I knew something was terribly wrong with my eye. Terrible experience with this eye center.​

I recently had my yearly retina scan done at the Fort Mill office. Dr. Perry (as usual) was…read moreoutstanding!! She's not just a great medical expert, she a wonderful person. As a patient she not only treats YOU, she CARES for YOU as a (human being) person. The staff is fulll of All-Stars as well. Kristie (front desk) and Kayla (technician) were very helpful, professional and polite. They both had remarkable communication skills and super sense of humor. They make going for an eye exam enjoyable and entertaining. On a scale of 1-10 they're an (11.5) eleven and a half at least!!

Update , June 2025. I just realized that the owner responded to my original review. Here's my…read moreupdated and response: Rebuttal to Dr. Dutson: Dr. Dutson, I am absolutely a former patient of your practice, and I stand by every word of my review. It's disappointing to see you respond not by addressing the concerns I raised, but by questioning whether I was ever a patient at all. That's not only false--it's a deflection from the real issue: I paid for new designer frames and was given used/demo ones from your display wall. I wasn't even provided the proper designer case they normally come with, just a generic one that didn't fit properly. That is not acceptable, and it certainly isn't ethical. You claim to have searched your patient database but couldn't verify me--yet somehow you sent me a private message on Yelp with direct contact info. That doesn't align. You also claim I would have responded if I were a real patient. I did not respond because I already attempted to contact your office directly before ever posting a review, and I was ignored. Only after leaving honest public feedback did I receive any acknowledgment. This pattern of dismissing concerns and redirecting the narrative is exactly what motivated me to leave a review. My intent was not to harm your business, but to protect future patients from the experience I had. That is the purpose of reviews. I hope you will take accountability rather than attempting to discredit dissatisfied patients. Charlotte.

I had a great experience with this practice yesterday. Very high tech, provided me with a lot of…read moreinformation about my aging eyes and vision care. Lovely country-feel, relaxed office, pleasant staff, no waiting. I am grateful for the care and information given for me to improve my vision and protect my eyes.

Worst place I have every dealt. Multiple days in a row I was told I would get a call back and never…read moredid. I'm just going somewhere else at this point. They need an entirely new office staff.

The doctors are good but it takes soooooo long to get glasses back. Still waiting 6 months for a…read moresecond pair of glasses. See the doctors but get your glasses elsewhere.

I Really Like Dr. Peterson. He is very calm and I guess when I have to get Cataract surgery I would…read morefeel more comfortable with him doing that than anyone I have ever been to. However I despise the eyewear staff, the lady there who is in charge ( so to speak) is an extremely nasty and r and I will never buy my glasses there again

Update , Dr Kuravilla left and had many problems with billing staff as well as eyeglass purchasing…read more, although front desk staff is fantastic, you can have problems in other areas, thank you