Absolutely will not return. I made an appointment but when I arrived they were not ready for me…read more When they took me back for an exam, the employee didn't know how to work the machines so she had to bring in someone else. This took forever. They then sat me down for the vision test. It's done via video call with someone not even there. It took forever to get her on and there was a bit of a language barrier. I just hoped for the best that she got my prescription correct. After I got home, I realized I was overcharged. I was told I would get a call back and never did, I emailed and they tried to explain why I wasn't overcharged but it makes no sense which makes me think I was scammed. I even reached out to corporate with no luck. The glasses are fine but the deals you see online are misleading and I spent so much more than expected.

They never said there's no doctor on site. Virtual exams are not legal in SC. Facetime with a…read more"doctor" on a computer screen is not reassuring!

Easy to make an appointment, receptionist was very kind and helpful. My wife and I both got eye…read moreexams the same morning which was nice for scheduling. Darlene spent over an hour with my wife and I looking at glasses, we're picky :) She was VERY helpful, didn't rush us at all and really cared that we both found something we liked. Dr. Burt is a great guy. Took his time with the eye exam, answered all my questions, was in no rush and was very knowledgeable and helpful. Overall, really great individualized eye care. They really care about each patient!

I scheduled an appointment for my elderly mother, who is disabled and has significant difficulty…read morewalking. The earliest appointment available was approximately six weeks away, and my parents had to drive an hour to get there. The appointment was scheduled for 11:30 a.m. I arrived at 11:23 a.m. and informed the front desk that my mother was still on her way and would likely arrive about 10 minutes late. I also explained that, because of her disability, she needed additional time to walk from the parking area and take the elevator to the second floor. I specifically asked whether she could still be seen, and I was told that as long as she arrived by 11:45 a.m., it would not be a problem. The staff provided me with a tablet to begin completing her paperwork. While I was finishing it, my mother arrived. I briefly stepped outside to direct her where to go and left the tablet on the table. When I returned, the staff had already taken the tablet and informed me that the doctor would not see her, despite the fact that it was only 11:44 a.m. and she was literally walking into the office. After I explained the situation, one staff member indicated they would try to work her into the schedule, while another said the doctor had refused and that we would need to reschedule. We then spent another 10-15 minutes discussing the issue, during which time the appointment could likely have already begun. What is most frustrating is that I was initially told she would be seen if she arrived by 11:45 a.m., yet that commitment was not honored. Had I been told from the beginning that there was absolutely no flexibility, I could have made other arrangements or sought care elsewhere. My mother has a serious eye condition and now faces further delays in receiving treatment. Given her disability, age, and the effort required to attend the appointment, I expected a greater degree of understanding and accommodation. Unfortunately, our experience left us feeling that her circumstances were not taken into consideration.

What a great experience from beginning to the end…read more It's been about 2 years since my last exe exam and I had a feeling I was going to need new glasses. Jessica, Gina and Dr Neff all were very professional and made me feel very comfortable. I was in and out in short order and was happy with their great selection of frames. Dr Neff has a great manner and was able to explain my test results so I could easily understand them. I would highly recommend this practice.

I've been a completely satisfied patient for years, the entire staff is top notch, the facility is…read morespotless and all areas are handled perfectly! Dr. Neff is an great Dr, a super nice person and runs a great office.

Change is constant, right? My insurance provider decided to…read morechange from VSP to EyeMed which meant I needed to find a new provider. I had cataract surgery last March which corrected my distance vision. The downside is that I now require readers. In addition, for my part-time job, I work on a computer in a public place so I need bi-focals. Unfortunately, I lost one of the lenses and the frames are damaged. It took 2 weeks to get an appointment. I was there early for my time. I filled out some paperwork and was ready to go when Dr Brook Vastis called me in. We talked about my transition to her practice and my vision needs. Mainly to get an exam to provide to my PCP, replacement bi-focal lenses and frames. The office environment is professional and functional. The Reception process was smooth and easy. While I was waiting I noticed there were two ladies that were talking to patients about their frame selections. They have a lot of premium choices, Maui Jim, Lilly Pulitzer, State Optical, Barton Perreira, Lafont of Paris,Ernia O of Barcelona, Silhouette, Ovo Optics, Modo, Morel and Kate Spade to name a few. I met with a lady named Jessie to talk about selecting frames and lenses and completing my order. She was very professional, friendly and helpful. I was pleased my insurance covered a large percentage of the overall costs. While changing medical providers can sometimes be anxious and stressful, this was not one of them.

They are amazing and have been every visit that I've ever had. It doesn't matter whether it's the…read moreexam looking at glasses for making an appointment... The staff are always so helpful. I was one this first patients. When my insurance changed he was not in network. After 2 years I went back. Hands down one of the best doctors I've ever had. They are ahead of the curve with technology and he always knows the newest multifocal contacts that are coming out, etc. I highly highly recommend Optique

Let me echo some of what Sheri H. had to say, because she's right!…read more I have also been wearing glasses since I was eight, and I'm now sixty years old. I moved to Rock Hill almost seven years ago, and started seeing another optometrist. They were okay, but one of the employees in the frames and lenses department was as unhelpful to me as she possibly could be. I've even complained about her a time or two, to no avail. The other employee in that department was as nice, thorough, and caring as you could want, and she had to leave to take care of family. The last couple of times I went for glasses, they were slow to come back, and something was just a twitch off about my prescription. I wasn't even sure there was a problem with it, until I came to Dr Foust! Dr Foust and his group are fantastic. He was super thorough in examining my eyes, and making sure my prescription would be right. It really needs to be, as it is a high index (I'm *very* near-sighted) and a high astigmatism in both eyes. My prescription can be so finickey that I've had to send a pair of glasses back a couple of times in my life to have them remade. Not this time, and not Dr Foust! When Robert McBee was up to bat to deal with my lenses and frames, I asked to use the frames I have, because they're memory metal and I really like them. No problem. Going over the prescription with me, and pointing out a few things that would help my prescription to work well, we ordered my lenses. I was told it would be about two weeks. And, two weeks it was, and I had my new glasses! When I picked them up, Robert told me to wear them to get used to them, and then come back in a few days to see if they need adjusting. Here I am just over a week now, and no adjustment is necessary from my POV! So, Eye Contact Express, Dr Foust and Robert McBee all have my thanks and strong approval! I will be their customer for a very long time!

I called yesterday and spoke to someone in regards to scheduling an appointment. I was told I would…read morereceive a call back on this morning once that completed the insurance authorization. I called back again this morning and the lady I spoke with was very rude and said we haven't completed it yet I asked when it would be completed since I was told I would receive a call back this morning and she replied "sometime today" and hung up. I called right back and told her to not even worry about it. I thought this would be an awesome place to go being as though they have 5 stars but I guess not I don't even want to be bothered with them!

Great optometrists Miss Girardeau is great! Really caring. This is the only reason they got three…read morestars instead of 1 The surgery scheduler is to uncaring and I was glad when I could cancel and go to Mecklenburg Eye Associates. Rock Hill Eye put me off 3 months on a cataract that i could hardly see out of and had to rely on the other eye. I contacted Mecklenburg Eye , made an appt. with Dr. Kurivilla, who has a 4.7 star rating, for almost 2 months before Rock Hill Eye Center. He did both eyes 3 weeks before Rock Hill Eye could do one. I think they must do very few since it only takes 10-15 minutes to do an eye and there aren't that many people in Rock Hill or some other reason why it's sooooooo far in advance. Dr. K was awesome! He answers all your ?'s and is very caring about your needs. The staff was great to and they even have a Rock Hill office. I am glad I made the right decision.

I had eye pain and was seen 4/30/26 and was incorrectly diagnosed with Iritis. I called tge office…read moreto complain of tge same eye pain & the eye drops were not working. I was told to continue with the dr orders. Then it was the weekend & I called the online after hours & met another dr on Saturday she diagnosed me with allergies & told me to stop tge eye drops. On Monday I just went in the office & said look at my eye, it is worse. I got to see another dr who diagnosed me with a severe case of The PINK EYE that took me 2+ weeks to recover. I suffered with eye pain for 6 days!! I sent a letter to Rock Hill Eye explaining the whole order & asked that the remaining charges for tge mis diagnosis be written off. I also had 2 cataract surgery scheduled for the upcoming months but decided to find a different eye dr. I had been their patient for over 20 years and did not receive any help when I knew something was terribly wrong with my eye. Terrible experience with this eye center.​

I'm writing this review on behalf of my wife. I found this business thanks to the kind, and active…read moreYelpers. I will echo the sentiments of the other yelpers. My wife loved this place. The staff was exceptional. From the front desk to nurses to doctor. Everyone treated my wife great. She was glowing when she came home. She wanted me to pass along the great bedside manner of doctor Dutson and the wonderful service of Denise.

Update , June 2025. I just realized that the owner responded to my original review. Here's my…read moreupdated and response: Rebuttal to Dr. Dutson: Dr. Dutson, I am absolutely a former patient of your practice, and I stand by every word of my review. It's disappointing to see you respond not by addressing the concerns I raised, but by questioning whether I was ever a patient at all. That's not only false--it's a deflection from the real issue: I paid for new designer frames and was given used/demo ones from your display wall. I wasn't even provided the proper designer case they normally come with, just a generic one that didn't fit properly. That is not acceptable, and it certainly isn't ethical. You claim to have searched your patient database but couldn't verify me--yet somehow you sent me a private message on Yelp with direct contact info. That doesn't align. You also claim I would have responded if I were a real patient. I did not respond because I already attempted to contact your office directly before ever posting a review, and I was ignored. Only after leaving honest public feedback did I receive any acknowledgment. This pattern of dismissing concerns and redirecting the narrative is exactly what motivated me to leave a review. My intent was not to harm your business, but to protect future patients from the experience I had. That is the purpose of reviews. I hope you will take accountability rather than attempting to discredit dissatisfied patients. Charlotte.

Dr. Colletto is the best!!! He goes above and beyond to help ensure your prescription is right and…read moreyou find a frame that you love.

I came in with a pair of 10 year old glasses. They pulled the prescription off of these glasses…read moreand asked if I felt like that prescription was working for me. I said, "I guess so." When the doctor came in, he pulled up my old glasses prescription on the phoropter. Said, "read this chart." I read it. He said, "Ok that's good" and then he left the room. When the assistant came in I asked, "Is that it? He didn't examine my eyes." She said, "Oh yes. He's really fast." And that was it. I was stunned. I didn't even know his name. I had to ask. It was Dr. Colletto. He didn't introduce himself or say hello or anything. He was in the room less than 5 minutes.

the doctor and the staff were very helpful and kind at metrolina eye associates and they answer any…read morequestions that you have

I Really Like Dr. Peterson. He is very calm and I guess when I have to get Cataract surgery I would…read morefeel more comfortable with him doing that than anyone I have ever been to. However I despise the eyewear staff, the lady there who is in charge ( so to speak) is an extremely nasty and r and I will never buy my glasses there again