If you are looking for great service, honesty and quality products then DO NOT GO TO MY EYELAB. The thing one notices about the place all the way from the street is huge banners in the windows that wraps around one whole corner of the building that advertises 2 pair for $59 and a "free" eye exam......well, the first thing you're told when you go in is the exam is actually $45 (not free as advertised), which you must pay to the eye doctor; however, it will be credited back to you up front upon choosing your frames. So just to clarify, I asked, "so that means that I will owe $15 plus sales tax, right?" The sales associate answered, "that depends.......on which frames you choose". I said, "well, of course, the special you have advertised all over the front and side of the building, 2 pair for $59." I mean, I wonder how many customers they actually have that come in and say they don't want 2 for $59; that they prefer to pay $200, $300 dollars? Come on...they know what ppl want when they walk thru the door. The salesperson told us (myself and my 16 yr son; we were there for his glasses) that the frames for the special were mixed in with all the rest and we'd just have to look around for them. After some time, we found two frames and proceeded to the group of employees that were huddled around a table in the middle of the store, enjoying each others company ( we were the only customers in the store). I extended the box with our selections; ready to get on with the exam (I had refused until we found suitable frames). An employee other than the one I had already spoke with informed me, very snobbily and hatefully, that these frames were not ones for the special. She pointed out the frames on a very small section of wall and said those are the frames for the special. There were maybe 50 frames to choose from out of the probably 1000 frames in the store for the special...... they were ugly, looked cheap and much too small for my son's 16 year old face. I commented on the fact I had been directed to choose frames with a particular tag. The second employee said, "she's new" - meaning the first employee I had spoken with. So why wasn't someone supervising her until she learned the details of the job? Why did I just waste 30 minutes choosing frames that wasn't within the price? Did I get so much as an apology for the screw up? NOPE. I asked for price quote for the frames we chose and was informed these frames were buy one, get one free......one was priced at $49 and the other $29. So I tried to clarify, "oh, okay, so both pairs for $49 and I'll get the credit for the $45 exam and I'll owe you $4. That's an even better deal. Is that correct?" Why, of course not! I was told by yet a third employee that due to my son's age, Georgia law required that a polycarbonate lens be used and the cost for that is $138. I said, "Really?", while watching this woman's body language closely. Innocently, I asked, "Is the lens he currently has been wearing for the last year polycarbonate?" She glanced toward my son and said, "yes, it's against the law to sell him anything else". She was straight up lying!!!!!!! I said, "Strange, but Walmart didn't charge extra for the lens my son is wearing. Maybe I should just go back there." So she grabs a calculator (it was simple math but I guess when you're scamming, a calculator is necessary - at any rate, it's a distraction, right?) The bottom line for 2 pairs of cheaply made, basic glasses and eye exam???? $187.50 I laughed out loud!!!! We left.
In the parking lot, I looked up laws in Georgia concerning children under 18 and polycarbonate lens and here's what it said - Opticians, optometrists, opthamologists, basically anyone in the eye glass business have a legal responsibility to INFORM parents that polycarbonate lens are AVAILABLE for purchase and discuss with the parent the safety issues involved! The employee at My Eyelab is nothing less than a liar. They evidently are desperate to sell some eye glasses over there at My Eyelab. It won't surprise me at all when they are no longer in business. read more
