Very friendly, courteous and helpful. A nice variety of frames. Erica helped with getting my…read moreinsurance straightened out. She is very pleasant and knowledgeable . Don't mind going into the store where one feels welcomed. Makes my day. CW FERG

Great office. Love the doctor. Eyeglasses were ordered and arrived sooner than expected. They also…read morerepair your glasses should something happen to them. Glad to have found them.

Very professional very professional and courteous great staff. doctors were very knowledgeable and…read morewere very professional as well

This group is amazing. Doctor Kuang diagnosed the problem I was having in less than 10 minutes…read moreafter I had seen sixx other doctors, including another ophthalmologist who gave me eye drops and a prescription for new glasses. I can honestly say I have found my new eye doctor!

Came in for my eye exam with Dr. Phlong. Upon arriving I was greeted and told to sign in. The front…read morestaff were very friendly and informative. Due to the new years rush I did have to wait about 15 minutes past my appointment time but everyone was apologetic and once my name was called it was a smooth and thorough appointment. I would recommend this location for an eye exam as it was easy to book online and there's ample parking.

I went to Lens. Crafters in the Pavilion in Fayetteville looking specifically for some Ray Ban Meta…read moreglasses for my wife. They had them on the display but the sales woman let us know this particular model was unavailable. She let us know that they are out of stock. I asked if she could check other Lens Crafters and was told she did and that no one had them. My wife asked if she could be put on a call list so that when some came in she could be notified. She took my wife's information and sent us on our way. We left the Pavilion and went straight to Cumberland Mall to go to the Apple Store. We also went into the Lens Crafters there and they had the Metas my wife was looking for....the same ones that the Pavillion said were out of stock and that no one had them. I will go to Cumberland Mall from now on.

Overall, my experience was just okay…read more I did appreciate the pace of the exam it felt efficient and not rushed, which I liked. However, the overall customer service left a lot to be desired. Maybe it was just an off day, but no one seemed very engaged or excited to help me. I understand working on a Saturday isn't always ideal, but as a patient, you can definitely feel the difference in energy. After my exam, I was told I could browse the glasses if I was interested, so I went over specifically looking for the Meta frames. I spent about 30 minutes trying on and looking at options, and not once did anyone approach me to offer help or guidance. As a first-time visitor, I wasn't sure what the process was, and the lack of assistance was frustrating. I was genuinely interested in purchasing a pair, but the experience made me feel like I'd rather spend my money somewhere else.

The first doctor, an older man, who did an eye exam didn't do a proper one. He only tested two…read moredifferent lens settings, neither of which worked, he said OK thank you and handed me a prescription. I went out and completed my order but when the glasses came back I could not see out of them. They were the completely wrong prescription. A young female doctor then did another exam, a thorough one this time. We went out and re-ordered the glasses, but after waiting for them for two weeks, when I called to see if they were in yet, apparently the order had been canceled for some reason. As I write this, the story is not over because I'm waiting a call back to tell me exactly what happened and what maybe we can do to fix the problem. Everyone there is very nice, but nice isn't sufficient if everything's getting screwed up. A couple of hours later: I never got a call back so after a couple of hours, I called back myself. It turns out that in entering the order somebody left out a line of measurements (don't ask me to explain it because I don't understand it exactly). They then said it'd be about a week before I get my glasses now that they've got it straightened out. I asked them to please put me to the front of the line since I've already waited three weeks. They said they'd see what they could do. I looked back through my credit card statement to see what day all this started. October 15 was the original eye exam and purchase of glasses ($349 out-of-pocket - I forget what the insurance portion was). I went to get the new glasses on October 29, only to find out that they had the wrong prescription. It is now November 10 and hopefully now the lab will get to work on my new glasses. Also, I was told that the first doctor that saw me retired right after that and I may have been one of the last people he examined. I'm glad they're all friendly and trying to solve the issue, but geez!

Dr Taylor is such a great and friendly doctor. He is very thorough in his job as an eye doctor, I…read moredefinitely feel like I'm being cared for as a patient. He's a great teacher when it comes to teaching a new contact lens wearer and is very patient.

Very friendly staff. Very efficient, no long waits. Insurance was explained thoroughly. Great…read moreplace!!!

Was there any type of warranty or smaller service repair fees I can pay if my glasses need fixing?…read moreIt looks as if its just fallen out the plastic because the lil screw was stripped or something.. And now I have no way to get in contact with y'all??

Best optical place that our family has found. Great selection of frames. Our glasses were perfect…read morefor our vision needs. The staff is very friendly and top notch professional. The pricing is better than most shops. Overall, this is our choice, great place. Thank you

This place stays busy and it is a decent place to get your eyes examined. The optometrist is very…read morenice and knowledgeable. My only complaint is I don't feel they have the best selection of eyewear. I will say I do not like glasses so my viewpoint is probably obscured somewhat. I felt that their pricing was quite fair compared to others. If you're just needing a basic eye exam along with glasses or contacts I highly recommend. I will add they do have some designer wear but not the collection I have seen at other establishments, that is the only reason for the 4 star.

The customer service was really good. Unfortunately I can't remember the name of the associate…read morethat assisted me but she was well versed in the options that were available to me and she answered all of my questions with ease.