Me and my family have been using Dr Fallas and buying glasses there for years. I just brought new…read moreglasses 2 months ago and decided I would get some cheap glasses on line to work outside in. They gave me my rx but refused to give me my pd - saying it was proprietary. I had always thought of him as honest and fair. Obviously I've seen a new side to him and will take my business elsewhere. He only cares about the money. Very sad

I love Dr. Falla and he is a good man. But after being treated rudely by one of his receptionists…read morethis morning when trying to correct a scheduling error that was clearly their fault, I won't be back. She was extremely rude and argumentative, kept shaking her head and making smacking sounds while trying to find reasons why it wasn't their fault, etc. when all I wanted to know is if they could fit me and my wife in, in spite of the error. I finally heard enough of her sarcastic and rude mouth and walked out. Wont be back. And their website doesn't allow you to leave any type of message for anyone other than the same people that we had the problem with.

Love going to this place... Everyone is VERY friendly and not a long wait at all.... Will…read moredefinitely continue to go here!!

Always great service,either there in the office or by phone.Staff and the doctor are always…read morepleasant and helpful

You won't get a better eye exam and prescription anywhere. Dr.Adams is the best- His office staff…read moreif friendly and helpful. Covid precautions followed. He does a very thorough exam , and my glasses are always spot-on. Would give 10 stars if I could

friendly people my glasses look great and it was very helpful with insurance and picking out my…read moreglasses

I've been coming to DePoe for the past 8 years that I've lived in Stockbridge. I appreciate that…read moreit's conveniently located, they typically run close to on schedule, and I rarely struggle to get an appointment. I went in recently for an emergency appt. In atypical fashion, my wait was much too long. Two people who arrived 15-30 minutes after me were taken to the back before me (even though I arrived before my appointment time). I was told I was waiting for a room to be available so I'm not sure why my wait was so long. Once in the back, the appointment ran fairly smoothly. The doctor was able to explain diagnose my issue quickly and send in an eye drop prescription for me that cleared it up. It worked well enough that I was able to cancel my follow-up appt a week later. The office is always clean and nicely organized. The staff is usually pleasant.

am writing to formally express my dissatisfaction with the service I recently received at your…read moreestablishment. I purchased a pair of frames valued at $600 and later returned to have new lenses installed. Upon receiving them back, I immediately noticed that the frames were uneven and that one of the arms was twisted. When I brought this to the attention of your staff, I was told that I had caused the damage. Not only was this claim inaccurate, but the manner in which it was communicated was dismissive and insulting. I felt that my intelligence and integrity were questioned, which is completely unacceptable and unprofessional. I expect a prompt resolution to this matter, including inspection of the frames, acknowledgment of the issue, and appropriate corrective action. I chose your business because I trusted the quality of both your products and your service, and I hope that this situation can be resolved in a way that reflects those standards.

Called to try and schedule an appointment was passed around through several people back and forth…read morefor almost 45 minutes on the phone. Each person who got on the phone seemed to not know what they were talking about and kept switching saying i needed a medical exam to eye exam. Communication was horrible, the final person who I spoke with stated that I couldn't even be seen because they have new doctors and the new doctors do not see patients that were from the previous doctors if its a medical concern with your eye. This is terrible, and bad business honestly. No care at all for the pain I'm experiencing. I will not be brining my daughter back either.

They are truly salespeople. We were late for an appointment and were told that the doctor would…read moreagree to see us if we paid for an extra service that wasn't covered by our insurance. I totally understand if we were just asked to reschedule, but I didn't know optometrists did shake downs.

Location: 1128 Highway 20 West Suite A Mcdonough, GA 30253…read more The customer service here is horrible. I would not recommend anyone to go here. I arrived at 10:30 and left at 1 o'clock. Multiple people who came an hour after me were in front of me. I had to beg someone to assist me, and finally Sarah was the one who helped me. This location needs a complete overhaul of the staff. Horrible -- I mean it, it was almost a traumatizing experience, and I'm not even exaggerating. I would not recommend anyone to go here.

From the reception to glasses selection I was treated with the utmost respect. My eye exam went…read moresmoothly. Bria helped me with glasses and checking out she was so sweet.

Office is understaffed -retired physician has not been replaced. Physical condition of the office…read morehas deteriorated/become rather run-down.

Went today but was refused treatment after learning that despite having 3 form of insurance, they…read moreweren't filing with anyone (might I say it was their choice) . I have Federal Davis Vision which I learned after the fact they don't take. By the way, I have been going there w/o issue for several years. Then they wouldn't bill Tricare for some reason, but if they checked, they would have seen that my wife at the time of service, was not on Medicare. I called Tricare and said they should have been billed but weren't, I would have to say this was all due to incompetent billing. Then they were yelling at me, said I didn't know what I was talking about. So that's why I verified everything. My advice, the front office is rude, not capable of taking criticism displaying a know it all attitude. I took my business elsewhere. And I'm not even going to get into the care that was provided last time which was largely indifferent. Btw, I have the same insurances,0n RR Medicare, which according to this office is different. I called them and was assured it was Medicare (as I pay the same Part C A and B premium), but I was rightfully told that the decision to bill is up to the practice. So you would think they would mention this to me, since I was ok with using RR Medicare in the past several years.So if don't want these hassles, all of which truly happened, then don't go there.

Would definitely give no stars if possible. Took my 5 year old for multiple concerns especially…read morearound him not being able to see the board at school. The doctor advised he is near sighted and has astigmatism recommended we return in 6 months. I asked in terms of school work is there any suggestions she told me no what i described was a behavioral problem because from the exam she gathered he was stubborn by the way he answered her questions. No professionalism at all. And disgusted to see an adult make assumptions on a child's behavior in a 15 min visit

Ordered 3 pairs of glasses and spent about $2500.00. I cannot see out of the pair I need the most…read more The optician later stated that a mistake had been made with the lenses. He said he would reorder and place a rush on it. Four weeks later and I am still waiting. They have ignored my requests for a refund and will not return my calls. Update: I finally received my refund.

I am so happy to have done. Business with My Eye Dr. The services was excellent and the staff was…read moregreat. Thank you . Lewicinda Baker

I absolutely love MyEyeDr! I've been a satisfied customer at this location for over a decade. The…read moreentire office is so helpful and friendly. Dr. Russell and Cassandra are the best! Cassandra makes sure my prescription eyeglass orders are perfect and she consistently provides excellent customer service with a smile!

Will not give out measurements for a prescription for purchase elsewhere. Unethical business…read morepractices.

Exam and staff went well. Glasses supposed to be received in two weeks. It has been five weeks and…read morethey have no idea when they will arrive. I had to order glasses elsewhere, same style but half the price. Will not give a refund for the glasses that they cannot seem to provide. NEVER order glasses from De Poe Eye Centers!