Would definitely give no stars if possible. Took my 5 year old for multiple concerns especially around him not being able to see the board at school. The doctor advised he is near sighted and has astigmatism recommended we return in 6 months. I asked in terms of school work is there any suggestions she told me no what i described was a behavioral problem because from the exam she gathered he was stubborn by the way he answered her questions. No professionalism at all. And disgusted to see an adult make assumptions on a child's behavior in a 15 min visit read more

Ordered 3 pairs of glasses and spent about $2500.00. I cannot see out of the pair I need the most. The optician later stated that a mistake had been made with the lenses. He said he would reorder and place a rush on it. Four weeks later and I am still waiting. They have ignored my requests for a refund and will not return my calls. Update: I finally received my refund. read more

Made an appointment and the day of my appointment the receptionist told me my wife called and canceled the appointment and there was no doctor to see me. My wife didn't know I had an appointment for that day and the time the receptionist said the call came in was the time I actually called to make the appointment. She called me a liar and told me to take my business elsewhere when I asked for the manager. She said the doctor is the manager and it wouldn't matter because she would tell me the same thing. We wonder why black business operates with such indignation for their own people and when we take our business to other companies they complain about us not supporting them. I will NEVER recommend or support this place. read more

i went to elevated Eyecare and they told me $180 for a glasses with blue light no priscription cool paid it! Got a call the day after saying the glasses is $705 cause insurance won't cover them i said okay refund me. The guy that works there said he's gonna refund me to my account i asked the account i made the purchase from? he said yes! one week pass no refund so i called he's gonna let me know they refunded my money but to an account with the office for future services! I asked for a manager all of a sudden the manager is busy and can't go to the phone so i pulled up at the office she was very available to talk! still no refund but she's waiting until Tuesday until the bigger boss get there whole time the policy is marked out black on her screen and she made me know it was a miscommunication on their part still no refund! I'm very disappointed read more

I wish I could give this company no stars. STAY AWAY FROM THIS COMPANY! The doctor is nice but the staff is ruining her. They owe me over $700.00 dollars since July and are either incompetent on how to issue a credit or they are trying to keep my money on glasses I don't have. I cancelled my order and they charged me a $150 restocking fee but as of September haven't reimbursed me for the difference. I don't want to believe this doctor is condoning this but she should know who's running her office. I have emailed her numerous times and she has acknowledged the credit owed to me but her staff hasn't or won't issue the credit. Just beware of this office when or if you go. Ask to see the charges before you pay. It's a shame that you can't trust people anymore or that customer service and integrity have become extinct. read more

As a new patient this was a GREAT first experience! Staff was extremely nice and knowledgeable. The doctor actually took time to listen to me and showed concern. Daniel the optician was extremely helpful with picking out lenses and explaining the insurance aspects of the eye glasses. I will be back! read more

Elevated Eyecare - Eye glass selection area. - Optometrists Near Me - Mcdonough, Georgia

Their front desk personals are a joke! None of them know what they are doing. I've been there several times and non of them know how to correctly charge me when using insurance. Isn't that receptionist 101? I will not be back. Being overcharged and having to jump through hoops to get a refund is not worth it especially when there are eye doctors everywhere. I will miss the doctor and their back office assistants. You've lost a great patient. read more

I chose to go here at the referral of a previous patient. However my experience has been awful. The staff at the practice is RUDE and speaks to you as if you're beneath them, especially Simone. I have returned twice and still have the wrong prescription in my glasses and WILL not be returning. This practice brings your glasses to you in your car to see if they are correct because of COVID protocols. And if you try to come inside their building without a mask they refuse to see you and kick you outside per policy which is not disclosed upon making an appointment nor is it posted at the door. Their door is locked and you're made to feel un welcomed from the beginning. my first visit i had my hesitation as there was nobody else there, then when I got my glasses and couldn't see out of them I knew this place was not worth the reviews written. read more

First time in. Very calm environment staff is quite professional and helpful. The doctor is amazing and helpful. Frames are pricey and my insurance isn't the best. read more

I want to say i really enjoyed my visit and the staff were super kind my issue came after the fact i went to order glasses and when i got them the prescription was wrong on my left eye by a lot and the place i got those glasses said i needed to get my prescription fixed because they must have just written it down wrong i got back to elevated and they won't re-examine my left eye and told me it was the manufacturer fault saying my new glasses accidentally had prism on them even though when he used the machine to check my new and old glasses nethir has prism and when i tried to explain the left side it the issue because the prescription they put down is a lot weaker then i needed he refused to answer me and only kept repeating it's a prism issue We eventually had to call again and the eye doctor finnaly decided to speak to us and she finnaly realized they had put in the wrong numbers in the computer it was just ridiculous that it was so hard for them to listen to the issue and actually correcting it because we didn't order the glasses from them. Edit: they decided not to change my prescription claiming i needed a weaker prescription and what they gave me was right i went somewhere else and they gave me the right prescription They need to do better here they refused to really help me out or give me another eye exam even though I requested it multiple times and blamed everyone but themselves first and last time I'm going here read more

Wonderful place! From the front staff, back staff, eyewear technicians, to the doctor; amazing experience. They were helpful and explained everything in detail. We will definitely be back. read more

I'd love to be able to provide a review, however I made use of East Lake Eyecare's online appointment scheduling tool and received a confirmation email for said appointment. When I arrived for my appointment, I was told by the receptionists that I did not have an appointment in their system. I was offered an appointment during the week or another appointment one week out as this did not work with my schedule, their next Saturday appointment was five weeks from now. Needless to say, I will not be a patient of this practice. If a tool is offered online to make appointments, the business establishment should make sure that it works. If that cannot be executed correctly, it does not bode well for the rest of the services the establishment offers, especially for a healthcare provider. read more

Best office hands down. Been going here for years and I always get GREAT customer service. GREAT product and amazing quality. Awesome office. Love it here. Always coming back read more

Hands down the best eye care facility! Dr. Hart-Moreland is the best. She's the best doctor in town! I love her and especially her staff! They are always studious and respectful! They know what they are doing!! Oh and let me mention to y'all, I ordered my glasses and I got them the SAME WEEK! My glasses are perfect and I always get compliments on my eyewear! Love this place read more

The office is lovely and the staff very professional. Dr. Hart-Moreland is very knowledgeable and current with best practices. The eyeglass frames options are very contemporary! I get compliments daily!!!! read more

Very friendly staff & really nice atmosphere. They are very informative and helpful. Definitely my go-to for glasses!!

I would not recommend this company to anyone. The employees aren't trained properly and the owner (The optometrist Dr. Santrell Hart-Moreland) is rude and also unprofessional and she obviously needs to go back to school to become an Ophthalmologist and take up business management because she knows nothing about running a business or customer service and also gave my son the wrong prescription for his eyes. After going to another business we found he had the wrong prescription the entire time. The employee that helped us with picking out frames for my son apparently didn't look at my son nor fit him for glasses before he sold his father teenage sized glasses for our son. After the glasses came in I went back to exchange the glasses and I was told by Dr. Santrell Hart-Moreland I would have to buy our son new glasses and new lenses to go with them. After explaining to her the ball was dropped on their end because they are the professionals and they should have fitted our son for frames that fit before allowing us to purchase them. She said because the company already paid to have the lenses created for those frames she would not be able to exchange them. I even offered to pay for new lenses if she would exchange the frames, although it wasn't our fault they sold us frames that were too large. She finally said, "I will see what I can do based upon the frames you chose, but I'm not saying I will exchange them." All the while her tone and body language are full of attitude. We decided to not even get glasses from her and got the money returned back on our credit card from the credit card company. We weren't asking for a refund we were only asking for the problem to be rectified seeing as though they messed up but they couldn't even do that. They didn't deserve our business or anyone else's for that matter. read more