I called on a Thursday to schedule an eye appointment. They were able to see me the same day,…read moreordered glasses and got my glasses within 3 days! Three days, I was so excited and very happy with the fast service. The Dr was very helpful and informative, the techs were all very helpful and knowledgeable about the glasses and what would work best for me. Manager Tyree was also very helpful with helping me on ordering sunglasses. Excellent service and I love my glasses! I have told all my Co workers about this place and will return.

I scheduled an appt online and got a verification text. 2 hours later, I rcvd a text my appt had…read morebeen cancelled. Ridiculous!!

If I could give more than five stars, I would…read more I recently brought my uncle, who suffers from macular degeneration, to Pack Optical, and the level of care we received was truly exceptional. Dr. Alisha Poonawala and her entire staff took the time to patiently educate my uncle about his condition, explain what was happening with his vision, and recommend a supplement that could help support his eye health. What stood out most wasn't just their expertise--it was their compassion. They never made us feel rushed, answered every question with patience, and treated my uncle with genuine kindness and dignity. We left feeling informed, hopeful, and incredibly grateful. It's rare to experience this level of personalized care and attention in healthcare today, and Dr. Poonawala is a wonderful example of what every healthcare professional should strive to be. Thank you, Dr. Poonawala and the entire Pack Optical team, for making such a meaningful difference in our lives. We couldn't recommend you more highly.

Individualized wonderful customer service and friendly atmosphere. My wife is very happy with her…read morenew glasses.

My last eye exam/glasses purchase in Granbury was a disaster, very frustrating, and a motivation to…read morefind somewhere else. I looked at Benbrook/Fort Worth reviews and found De Grasse & Ratliff Eye Center - what a blessing! Everyone I encountered at De Grasse & Ratliff Eye Center was pleasant, assistive, and professional. My optometrist was Dr. Chad Carter. He took his time with me and was careful and thorough during the examination. He recommended and used lenses to demonstrate how the changes would impact my vision quality. While waiting to see Dr. Carter, I decided to review their extensive selection of frames. Mandy Roger-Gay, a Lead Optician, introduced herself and assisted me in finding frame options. My choices were made with her assistance before the exam (I knew I would need new frames as mine had broken). I have worn prescription eyewear for almost 60 years, since second grade. I have never had a more thorough and informative eye exam than the one conducted by Dr. Carter. I have never enjoyed more assistance and courteous service than Mandy's. Mandy took her time to measure for bi-focal lines carefully and made beneficial suggestions to ensure my new eyewear would provide me with the support I need to live and work with good eyesight. I am delighted I chose to drive the thirty miles to experience this level of friendly and professional service. I highly recommend De Grasse & Ratliff Eye Center, Dr. Chad Carter, and Mandy Roger-Gay for your optical needs.

Do you love your eye support team? Well, I do for three reasons. (1) Medical staff are AMAZING…read more(smart, kind, efficient, & clearly love their workplace). (2) One-stop for all (contacts, glasses, exams). (3) Location in Benbrook is super close to I-20 at Granbury (I-377) with lots of parking. (4) Waiting room always has good tv shows playing or you can just pre-shop for frames or sunglasses while you wait. BONUS: The experience is so great that you look forward to it, & who can say that about medical visits :-)

Needed to find somewhere for my son to get his eyes checked. I did not like my eye doctor so went…read morelooking. I stumbled upon Griffin Eye Care...just WOW! My son has sensory issue but they work slowly with him. The doctor was very involved, even when we came to pick up his glasses. And all of the staff is super friendly & helpful. If I had not already got my eye exam this year I would make Griffin Eye Care my eye doctor.

UPDATE: I am not…read moresure if this replaced my January 10th post. I hope not...it was regarding my initial visit, ordering glasses, and contacts. Walked out the door paying $1300 and then called the next day for more money on a "Readers Package deal (frame and lenses) of $99", By their mistake on the frame they wanted an additional $139 for the difference of the frame. Then came back that I paid $99 for the lenses and $139 for the frames. The Doctor personally saw how much I was spending on glasses and I am sure saw how I opted to do every available test she offered and offered the $99 package for the readers. My 2 pairs of glasses and contacts came in. It was a quick, how can you see (looking at my phone screen and standing and reading off a wall chart). He commented regarding the "trial pair" of contacts, to give them a few days of "real world" wear and then let him know, and he would order the years supply that I paid $206 for. The next day when I was working on my computer, I was having a hard time with my "bifocal glasses", I made the mistake of getting another frame that was too big and rounded. I was having to tip my head back to see out the bottom portion of the lens to see my monitor. Last year, I saw my brother's optometrist and he was the first one EVER to point out that I needed a smaller rectangular shape frame and that would keep me from having to tilt my head back. It was after hours when I was picking frames and grabbed a purple one as it was my favorite color. They have no exchange policy like Walmart and other places. (So, they will most likely get donated at Walmart for charity and I will go there or Target for new glasses). I put in my contacts and those crazy expensive "readers"...that will go down as my most insane impulse buy!!! It is completely blurry. I go home and try my previous Walgreens 1.50 Readers and they are blurry too!. Another wasted $240!!! I emailed about exchanging the lenses in them, since I spent so much on the frame and it has barely been a couple weeks! We are back to no response. The only response was when I asked for a refund on the 12 months of contacts that I pre-paid for. I was told I only paid $130 after my vision ins discount and I would not find them anywhere else for that price. I came back and looked at the receipt. I did get the discount but, the cost was $336, minus discount made them $206! The final cost was not the $130 he threw out there. Then a few hours later I am getting an email and text thanking me for purchasing 12 months of contacts. So much for "real world" time and letting them know, and then they would order! Wow!!!! So, here I sit with two pairs glasses I cannot see out of. I can see out of the contacts and I will head to walgreens and try other strengths of readers for now. I am going to look up the manufacturer of the rectangular "readers" that I love and spent the outrageous amount on. I am going to reach out to them and see if I can send direct to them and pay for new lenses or if they can refer me to a decent customer service based Optometrist. The regular bifocals will go to the donate box and I guess the contacts are on their way. I will end on this note. Dr. Griffin is amazing!! Very knowledgeable and professional. Very thorough in tests options and explaining each one's results etc. I would do your exam, tests, see her, pay and then run for the door as fast as you can!!! It was a late afternoon appointment and I had dealt with blurry vision for weeks until my new FSA funds were available, that is why I let the sticker shock go past me and her $99 off on the readers with frames and blu block lenses. (Again, reminder from prior post. They went back on their word of that offer). Just not professional customer service in my opinion. I am supposed to go back and see her for my dry eye treatment but, I will probably go back to my brother's guy. He may be "out of network" but, I still walked out of his visit for a fraction of this one. They will NEVER see me again.

I missed my appointment yesterday and promptly called the office after realizing I had totally…read moreforgotten. I believe it was Dr. Jacqueline who had answered and she was completely understanding and rescheduled me for the next day (today) in a short notice. When I came in, she was very professional and personable during my entire visit. She listened to every concern, asked all of the appropriate questions, and was quick to give her professional opinion and advice. For years after I moved to my house, I have been looking for a new regular optometrist and I'm happy to say I finally did! I will be coming back year after year!

Brought my grandmother in here to have her eyes checked. We were seen promptly and the dr explained…read morethe gs very well when it came to her needs. I highly recommend her as an optometrist. We will for sure be returning and bringing family in.

Excellent practice. Very thorough examination and knowledgeable staff. I'm 76 and Dr Lena Chu…read moreprescribed my first glasses when I was In my late 30's.

Documenting as my appt moves along…read more Immediately greeted and checked in at the front desk. Waiting space is small, but patients were called back within 2-5 mins of signing in (8:35 appt time) Anna was very personable, answered my questions and explained along the way until I met with the Dr. Dr Lam continued the great care with my exam, very thorough and nice demeanor. Finished up with Marc, provided his card as he will be my contact for picking up my new glasses. Out the office by 9:10AM.

Such a good experience for my family and I she taught us a lot about our eye sight. I look forward…read morecoming here years to come.

Amazing staff and Dr. Julie Ervin is extremely helpful and nice. One thing I appreciated that she…read moresaid was that those of us who wear eye glasses/lenses should not have to be thinking about them all day - that it should be comfortable. I've never looked at it that way and having struggled with my contacts for the last few years, I really appreciated that and felt heard. I now have new contacts (switched to weekly instead of monthly) and waiting for my glasses to get in. Absolutely love this place and will go again!

Went here yesterday evening around 6:00 or so. I he'd to get a nose pad replaced. The person was…read morefinishing up with one customer and three others in line when I arrived . So there was a little wait. But the person dedicated their time to making sure each customer was taken care of. They were polite and friendly to each of us. Good job!

9:45pm as I'm shopping with my basket in the active wear section come back to my basket and it's…read moreall gone. The emptied it. Ending up not finding the item I came for and had to try to find all the items. "They call it an empty basket". I'm trying to checkout and they take my basket. When I questioned the retail associates they had no comment but put their heads down. You close at 10 not 945