Dr was super nice and had a great since of humor. Service was pretty quick. The staff was nice…read more The down side is the lenses seems priced out my range and that's even with eye insurance. Also the frames were priced on the high side imo, however , i'm new to the area so that maybe par for the course around here. The only thing that rubbed my wrong was the staff sorta hounded me for my health insurance and was slow to make an appointment until I gave it to them. I refused and said we would cross that bridge if necessary and they gave it n and allowed me to make an appointment. Cheers overall good experience and would go back for my next check up.

Great service and just what I need every year. I am not pushed to buy anything I don't need…read more After my check up I get contacts and they readily give me a prescription for glasses that I could use there or anywhere else. Employees are there year after year which says a lot about the leadership.

As usual, excellent care during the exam and afterwards. There is a reason why we have been going…read morehere for years.

Worst Eye Exam Experience…read more This was by far the worst eye exam experience I've ever had, starting with the front office. I simply did not feel welcomed, and the entire visit felt rushed from beginning to end. I was charged two separate fees during my initial visit because I had an exam for both contacts and glasses, even though I believed these services were covered by my insurance. When I later called to make a simple adjustment/addition to my prescription, I was told I needed to come back for another eye exam--and another fee--even though I had been seen less than four months ago. To make matters worse, the representative I spoke with over the phone quoted me the wrong cost for the exam, which added even more frustration and confusion to an already disappointing experience. I've already called to express my concerns and file a complaint, but nothing was done to resolve the issue. Now I'm being charged again for an eye exam within four months of my previous appointment. Overall, I'm extremely disappointed with the customer service, communication, pricing information, and way this entire situation has been handled. I expected much better from an eye care provider and will not be returning.

They were so nice! And I was actually shown how to get both contacts in!! Dr. Hoang was very…read moreknowledgeable and helpful! Everyone was super friendly!

The only positive aspects of this place are the friendly receptionists and the helpful optometrist…read more However, my overall experience has been extremely disappointing. I won't name names, but the eyewear ordering process has been a complete disaster. I ordered new lenses for my existing frames, and here's what happened: 1. The lenses didn't fit my frames, even though I left them there. I waited two weeks for a reorder. 2. The reordered lenses arrived, but they were not the transitions I had requested. Another reorder, another two-week wait. 3. When the lenses finally arrived, they had been shaved down too much and didn't fit properly--yet another reorder and another two-week wait. To make matters worse, I later found out they had actually received the lenses on March 10th, but no one informed me. It was only when I followed up on March 19th that they finally located them. Throughout this ordeal, there were no updates or follow-ups. After this experience, I'll be taking my business elsewhere--I've heard great things about Costco.

While visiting my family in DFW, my husband and I decided to get our eyes checked, so we called…read moreVisualEyes for the first time and set up appointments with Dr. Jackie Le. Upon arrival we were greeted with the nicest lady at the front desk, who kindly offered us water as we waited. That day we had to bring our two-month old son with us. My husband was seen first. As he was finishing up his exam, it was my turn...but I still had my baby in the carrier, who was starting to wake up. They were so awesome in letting me take our baby out in the testing room to feed him a bottle, while they tested my eyes at the same time. When I was done, they let me finish feeding him, then proceeded to help me gather up all my mommy things and take it to the exam room. As a new mom, that truly meant the world to me. It's a blessing to feel cared for and supported, especially in an unknown setting, surrounded by new faces. During my exam, Dr. Le was incredibly detailed and intentional. I learned things that doctors could have told me years ago, for example, the reasoning behind my eye dryness (not removing eye makeup before bed) and the reasons why my eye drops weren't working. I have been going to eye doctors since I was 12 years old and this experience by far was the best I've ever had. Although we live in Austin, we're going to make the drive back to VisualEyes any time we need eye care. The experience we had and the people who work there make every bit of that journey worth it!

I would not recommend this office due to the negligence I experienced by one of their doctors. I…read morewent in because they were a referral from my insurance company and nearby. Once there, they initially seemed like good people and their office is very nice. The bill, however, was exceptional. I brought my own frames, yet they still charged me $355 and billed my insurance for an additional $1200. The doctor and staff knew that I was moving out of state and would be leaving as soon as I got my new lenses in. Chaos came when I went to pick them up and could see nothing and got an instant headache. It ended up that the doctor decided that myself, my former eye surgeon, and about 10 prior optometrists were fools and that she was special and knew more than anyone. Without my consent, and to my extreme surprise, she had completely changed the prescription to something unusable and unhelpful. Try as I might, I could not get their office to fix the prescription to what she had stated when I agreed to the script and paid them. Now, close to a year later, I have no usable glasses unless I use my old pair from a decade ago. However, they do not have the presbyopia script so I have to constantly switch back and forth between my old glasses and my readers. This was all a direct result of the doctor having a seeming God complex and being unwilling to behave as a professional or decent human. In addition to her creating considerable harm in my life, I consider them to have stolen my money as I would never have paid for new lenses that I knew were such an opposite prescription of my eyes needs. I did speak with their office again recently about the matter and they were of no help. The doctor should lose her license for such unethical and unprofessional behavior.

My last eye exam/glasses purchase in Granbury was a disaster, very frustrating, and a motivation to…read morefind somewhere else. I looked at Benbrook/Fort Worth reviews and found De Grasse & Ratliff Eye Center - what a blessing! Everyone I encountered at De Grasse & Ratliff Eye Center was pleasant, assistive, and professional. My optometrist was Dr. Chad Carter. He took his time with me and was careful and thorough during the examination. He recommended and used lenses to demonstrate how the changes would impact my vision quality. While waiting to see Dr. Carter, I decided to review their extensive selection of frames. Mandy Roger-Gay, a Lead Optician, introduced herself and assisted me in finding frame options. My choices were made with her assistance before the exam (I knew I would need new frames as mine had broken). I have worn prescription eyewear for almost 60 years, since second grade. I have never had a more thorough and informative eye exam than the one conducted by Dr. Carter. I have never enjoyed more assistance and courteous service than Mandy's. Mandy took her time to measure for bi-focal lines carefully and made beneficial suggestions to ensure my new eyewear would provide me with the support I need to live and work with good eyesight. I am delighted I chose to drive the thirty miles to experience this level of friendly and professional service. I highly recommend De Grasse & Ratliff Eye Center, Dr. Chad Carter, and Mandy Roger-Gay for your optical needs.

Do you love your eye support team? Well, I do for three reasons. (1) Medical staff are AMAZING…read more(smart, kind, efficient, & clearly love their workplace). (2) One-stop for all (contacts, glasses, exams). (3) Location in Benbrook is super close to I-20 at Granbury (I-377) with lots of parking. (4) Waiting room always has good tv shows playing or you can just pre-shop for frames or sunglasses while you wait. BONUS: The experience is so great that you look forward to it, & who can say that about medical visits :-)

Dr Flowers removed a cataract from my right eye several years ago and I have not had any problems…read moresince. He was very nice and kind and asked if I wanted to be awake or asleep:) The procedure went well but I had to wear dark glasses until I could tolerate the sun shine. I went to my classroom and couldn't believe how bright and colorful everything was.

Dr. Flowers from arrival to exit are what I consider too long. Normally 1.5 hours which is long…read morebut can be accepted for the several test diagnostic stations that you go through. My last appointment on November 6th, was 2.5 hours from arrival to exit, and that is unacceptable. I was just getting the standard tests I always get. I don't think this practice is concerned about this because this has been this way for many years. Can assume they book too my patients to have the time of visit be efficient. I'll be looking for another practice/doctor as this time has become unacceptable in my opinion.

I called the office needing to see the optometrist ASAP. They gave me a same-day appointment for…read morevery uncomfortable symptoms of dry-eye irritation. I was seen by the optometrist Dr Zhou. He did a thorough eye exam, even checking my eye pressure but couldn't find any real reason for my condition & gave me steroidal lubricating eye drops & told me to lessen the time I spent looking at my computer & phone screens. The eye drops seemed to help but the irritation returned after finishing them. So I began using a gel eye lubricating drop with high ratings on Amazon. That did the trick as well as limiting my screen time. I would highly recommend the Nethery Eye Assoc & Dr Zhou.

This office is ON TOP of things! Very professional and friendly staff. Dr. Sears is down to earth…read moreand very knowledgeable. Dr. Nethery is great too, my mother saw him for years and I saw him as well at first. I had to see Dr. Sears as Dr. Nethery was going to be out of town and I've just stayed with Dr. Sears. No matter who you SEE you'll be taken good care of.

The ONLY reason I'm giving a 4/5 stars to this medical group is because of Dr. Prashanthi Giridhar…read moreand her tech, Ann. If I was rating the office staff experience, it would be a 1 or less. You can read other reviews to confirm my thoughts on this. I found Dr. Giridhar and scheduled an appointment. We went into the clinic and I noticed they had a movie playing that was for at least 8+ years or older. It was violent, aggressive and my daughter, who is 4 and has some sensory issues, started crying and holding her ears. They have two TV monitors and no one was watching either, so I kindly asked if they could turn one off so we could sit in another section and not have to be blasted by some loud, aggressive Disney movie. The woman greeting people just said, "No. We won't be turning any TV off." So, that was a bit confusing and upsetting, especially since I'm the customer. Anyway, she was rude and wouldn't address me after that. So, we sat in a corner while my daughter cried and held her ears all because we had to have TV's blaring at us with age inappropriate shows. Quick note, just because it says Pixar or Disney does NOT mean it's age appropriate for ALL children. We were quickly taken back, so it was a very short wait and I just loved Ann. She was so very kind to my daughter, patient and accommodating. After dilating my daughter's eyes, we moved into a dark room where guess what - they had yet ANOTHER blaring TV. Another mother in there had an 8 year old and said, why are they playing this? It's really inappropriate. My daughter once again held her ears and cried because of the scary parts of the movie. Thankfully, Ann noticed and moved us to a quiet room. It made all the difference in the world. Finally, Dr. Giridhar came into the room. She was so gentle with my daughter and put her at ease immediately. She was thorough, professional, kind and gave me instructions for home. My daughter loved her, too. I mentioned the movie/blaring TV situation and she asked me to find out what movie was playing from her staff and to let her know. As we were checking out, I asked the woman checking us out about the movie and asked who makes the choices on what is played. She then stopped acknowledging me. It was the most bizarre thing I've ever experienced. She just looked down and stopped talking. I said, I think the movie choice might not fit with all children and she just kept looking down and said, "No further appointment. Thank you." That was it. She literally ignored me completely. I felt like I was in some weird movie. She just stopped talking and interacting. It was very odd. So, will we be back? Yes, because I know what to expect and because of Ann and Dr. Giridhar. Thankfully, interacting with their office staff is short lived, otherwise we wouldn't return. I think the providers at this office need to reevaluate some of their current office staff, especially with all of the complaints they are receiving on several different digital media channels. Oh, I forgot to mention that while my daughter and I were waiting in one of the rooms, I could hear someone in the next room screaming at her landlord (or someone?) talking about plumbing issues and saying, "How am I supposed to wipe my ass if I have no working plumbing." That was an added bonus to the visit! :-|

I never had any hiccups in the past but this year when I scheduled my sons appt for his yearly exam…read morethey couldn't see me for 4 months. We waited the 4 months and when the day finally comes I do an e check in and I'm told my payment is 80$ which is more than it usually is but it's usually 50$ and that's only a little more and my son is in desperate need of new glasses. So we show up for our appt and the receptionist tells me I owe 242$ from last year and they won't see my son unless I pay it. When I ask what that amount was for I was told it's for a specialty exam...my son has been coming here for 6 years we have never had to pay 242$. I was blindsided and wish when I had made the appt 4 months prior they told me of this crazy amount that was owed. Finally after waiting 30 min, crying, offering 100$ for this visit they told me they would take the 100$ and put me on a payment plan. I felt like it was really unprofessional that they didn't tell me when I scheduled this appt they just expected me to show up and have 242$ like it was nothing. Unfortunately I won't be coming back. I enjoy Dr Hunt my son is comfortable with him and he's been seeing my son since he was a newborn. It's a sad day.