1. They team was great! Very nice, polite, prompt, efficient. My main contact Mike was fabulous. 2. They were my lowest estimate and I didn't feel like they were trying to upcharge us at any time in the process, even when more items were found. 3. When more damage was found, they sent me tons of photos with explanations. I really appreciated the detail and specification of cosmetic vs functional damage. 4. The work was done well and on top of that they returned to me a clean car!! No one does that these days and it made a huge difference to me. read more

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**BEWARE OF MY CAR COLLISION CENTER'S $350-PER-DAY STORAGE FEES.** Our work van was rear-ended, and we brought it to My Car Collision Center at 307 Western Ave in Glendale for repairs on September 26. On October 5, Aspire Insurance, which insured the driver who hit us, notified us that the van was a total loss. Continuing repairs would have meant additional costs out of our pocket, so we called to arrange pickup. That is when we were told they were charging **$350 PER DAY in storage fees because they would not be doing the repairs.** Yet during that same conversation, they said repairs had already started, parts had been ordered, and some work had been completed. I directly asked why they were charging storage fees if they were working on the van. Their answer was that they only charge those fees when they do not perform the repairs. **Their own explanations contradict each other, and that is unacceptable.** If work had already started, why were we charged storage for every day, including the time they supposedly spent working on it? Here is the bill they provided: - **Storage, September 26-October 7:** 12 days at $350/day -- **$4,200** - **Parts purchased for repairs:** **$1,802.28** - **Handling fee:** **$350** - **2023 Mercedes Sprinter rental:** 12 days at $85/day -- **$1,020** - **TOTAL: $7,372.28** **The storage charge alone was $4,200 for 12 days. In my opinion, that is outrageous.** They told us they would not release our van until they were paid, while daily storage fees continued accumulating. Waiting for insurance to resolve this could take weeks. We felt pressured to pay just to recover our own vehicle and stop the charges. I was angry enough to call them thieves and use profanity during the conversation. I acknowledge that. But my frustration does not change the bill or resolve their contradictory explanations. They charged for parts and handling while also charging storage for every day. **Why wasn't any time spent performing repairs excluded from storage charges, given what they told us about their policy?** That deserves a clear, written answer. **UPDATE: AFTER WE PAID THE $7,372.28 BILL, THEY STILL REFUSED TO RELEASE OUR VAN.** The shop had provided a rental van, which our crew needed for two additional days to complete an out-of-area project. We explained that we would return it on Friday and offered to pay for both additional days. **They still refused to release our van.** First, we were told we had to pay to get our vehicle back. We paid, and they still would not release it because the rental had not been returned, despite our offer to pay for the additional time. This left us feeling that even paying their bill was not enough to get our own vehicle back. **Before leaving a vehicle here, insist on written terms covering storage rates, when charges begin, whether they apply during repairs, total-loss charges, rental-return requirements, and every condition for releasing your vehicle. Do not rely on verbal assurances.** Based on the excessive fees, conflicting explanations, and refusal to release our van after payment, I have lost all confidence in this business. I would never bring another vehicle here or recommend them to anyone. **GO ELSEWHERE. Save yourself the frustration and take your business to another shop.** They may provide good repair work when everything goes as planned, but based on our experience, customers should watch out if the repairs hit a snag or the vehicle is declared a total loss and your shop will not get the repair work. I find it ironic that you state in your response that you were "ACTIVELY WORKING ON IT." That was precisely my complaint. I paid for the work you say you completed, but you also charged storage fees while working on the van. Your timeline is incorrect. I called you thieves after you demanded payment of the disputed storage fees and refused to release our drivable vehicle unless we paid. In my view, you effectively held our van ransom. Our employee drove the van into your shop. Mike told him you would assess the damage, prepare a supplemental estimate, and coordinate with insurance. He was not told that it would take six days to submit that estimate or that you would charge $350 per day during that process. Our employee lived 12 minutes from your shop and could have kept the van at home until you had time to assess it. Had you explained the storage charges, he could have dropped it off when you were ready. The Bureau of Automotive Repair's guidance states that storage fees cannot accrue while a vehicle is undergoing repairs. Your statement that you were actively working on it reinforces my complaint: why were you also charging storage for those days? We retrieved the van the day after receiving the total-loss notification. Please address the disputed $4,200 in storage charges rather than misrepresenting why I became angry. read more

MY CAR Collision Center - Here is the Law regarding storage Fees from the Bureau of Automotive Repair - Body Shops Near Me - Glendale, California

Great service! Faster service than expected! Also, Mike, Marianna and the mechanics are awesome! read more

MY CAR Collision Center - My car - Body Shops Near Me - Glendale, California

Excellent customer service. Mike, Nick and staff were very professional and helpful. I came in with a ripped bumper . They immediately patched the bumper so I could drive it while they ordered a new one. The price was very reasonable and the results were amazing. They painted bumper to match my car perfectly. I have already recommended them to a friend and will use them again if ever needed. read more

MY CAR Collision Center - Body Shops Near Me - Glendale, California

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This is the second time I've been here and they were able to diagnosis the issue in a price efficient way. Great help from mechanic and front desk person. read more

Ended up with a flat today and these folks came to the rescue. Tire service isn't something they offer, but they happily put my spare on anyway. Super kind, quick, and totally unexpected. Thanks! read more

Service was great and texhnician very friendly and helpful. I will for sure come back when my car needs a repair. read more

I have been in Glendale location, my Lexus ES 300h had bumper issue, have changed rear bumper faster than I was expecting, great service and very welcoming team, highly recommend! read more

MY CAR Collision Center - Body Shops Near Me - Glendale, California

They changed my Mercedes E 320 Rear bumper and front bumper, very fast, best quality, thank you! I highly recommend this shop!! read more

MY CAR Collision Center - . - Body Shops Near Me - Glendale, California

I came in for a basic oil change. They were so quick and efficient, I'll definitely be coming back.

Top notch. Always take care of me and treat me like family. Best mechanic as well. They don't over charge for work. Everything is reasonable. read more

The team was helpful and did a good job repairing damages. Nick was helpful and got the job done. Thank you for everything! My 1 note would be to have better communication, but overall happy with the results. Thank you guys! read more

MY CAR Collision Center - Scratches to the front bumper and hood were fixed - Body Shops Near Me - Glendale, California

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Helped me out in a pinch when I couldn't find any air for my truck! They came out and didn't even charge me anything after I payed $5 trying to use the gas station ones. read more

MY CAR Collision Center - Body Shops Near Me - Glendale, California

Narek and the team at My Car Collision Center did a great job after the front of my beloved 2007 Audi A3 3.2 quattro S line hatchback was backed into by an uber driver in an SUV, crushing the hood and the bumper, and cracking the grill and the driver side headlight. It's a nearly 20-year-old car and it was only produced for 3 years, so as you can imagine it's difficult to find parts for, but Narek was able to find all the parts and get her looking like new. Thank you again, Narek and My Car Collision Center team. read more

I took my car in for scratch repairs and had a great experience. The scratches are gone with a perfect paint match, and the work was done quickly with no surprise costs. Recommend everyone in Glendale read more

After I was stranded by the gas station across the street having a broken air compressor, this place came to my rescue and fixed my flat tire right away. Even though they were busy working on other cars they took tens minuets to help me. I looked around they put a lot of care on the cars in the shop. They are really careful and knowledgeable. I will defiantly be using their services if I need a mechanic or body shop. read more

MY CAR Collision Center - Came to my rescue!!! - Body Shops Near Me - Glendale, California

I came by as a walk in because my side mirror was broken and I had a great experience. Nick was incredibly helpful throughout the entire process. He took the time to explain everything clearly, answered all of my questions, and made sure the repair was handled smoothly and efficiently. Thank you!! read more

Very reliable collision center with skilled technicians. The repairs were completed on time, and OEM parts were used throughout the entire process. read more

Thank you so much for everything so nice service I love this place guys. It's so nice people.

5 Star Service!! The my car collision team is amazing. Usually fixing a car is such a hassle but the team made the whole process stress free! Everyone was so kind and attentive. Customer service was 10/10. read more

My car collision center did an amazing job on my car. Very good work and at a fair price. I recommend them to anybody who needs body or mechanical repairs. read more

MY CAR Collision Center - Body Shops Near Me - Glendale, California

My son was in a car accident before the new year, and we were recommended to this place. The staff here is really great and provided excellent service. I met a guy named Nick who took care of us from the beginning to the end. I highly recommend this shop as they are friendly, easy to work with, and offer great customer service. Overall, I give it 5 stars. read more

They did a really excellent job, proper customer service. Kept up with me daily and proper communication. Highly recommend this place for future generations to come. Honest salesman. Bingo read more

MY CAR Collision Center - Body Shops Near Me - Glendale, California

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I found this place on yelp and they were open late. I took my car for a smog check without having to wait. They provided Good customer service. Nick was very nice. Highly recommend this place for car services read more

Great service and efficient work! Staff was very helpful and took care of everything that needed to be done. My car was ready quickly and was in perfect condition. I highly recommend! read more

such a good experience every time i'm here. they're so accommodating and truly so professional. i will continue to come back here every time! read more

Great service w/ a very friendly staff. Everything was upfront and clear. Highly recommend!

Great service and honest people. Helped me with my car and did not overcharge me for things that did not need to be done. read more

MY CAR Collision Center - Audi Q5 - Body Shops Near Me - Glendale, California

I recently had a collision with my brand New car and took it to My Car Collision Center . Narek, the manager was a very professional and attentive who handled the entire process, including dealing with the insurance company and adjuster. He also provided me with a rental car while my car was being repaired. Narek with Arman, general manager with their team were very professional and efficient in handling of the situation and getting my car as best it can be. Thank you read more

Outstanding car and customer service! I walked in today worried and not sure if my car will make it. All the staff are very caring and professional. They explained the possible solution and in less than 2 hours my car is up and running great again. I truly appreciate your work and I recommend everyone to go to "May Car INC" for all you automobile needs. read more

Thank you so much to My Car Auto Group! They were so responsive through phone call and text and were such a pleasure to work with! They walked me through the whole process of what it would take to fix my car after I had gotten into an accident. They definitely took their time and paid attention to all of the details because the car looks amazing! I would recommend this business to anyone for all of their car needs. They definitely treated me like family and I am really grateful to have found a spot that I can come back to! read more

I was impressed by their customer service and the level of professionalism! I'm overly happy with my experience of changing my brake pads))))) I highly recommend this shop, they are great at their job. If I could give them 10 stars I would Thank you so much!!! Prices are great too. read more

I have had multiple repairs completed at this auto shop. They are fast and have good prices. I have 3 cars and something is always breaking down. Every time I go in, I get an good estimate and they get it done pretty fast! Erik I think is one of the managers and he was very helpful communicating and getting me a rental car while they fixed mine for a few days. Thanks for the clean work and being super helpful guys. read more

I had to replace my breaks and rotors on my Nissan Quest. I went to My Car Auto Group Glendale, to get this service done. Arman G. was very helpful and accommodating. Arman gave me an estimate and scheduled the service to be done on a Saturday morning. The service itself was great and fast, same as the last time I was there. I will keep using their service from now on. I highly recommend their auto services. read more

The service here is amazing. Very professional and trustful people are working here and trying their best to help customers. It took only several days to fix my car in a most effective way. I could not even find a broken spot. Thank you My Car Auto!!! read more

MY CAR Collision Center - Body Shops Near Me - Glendale, California

I live nearby and have stopped in with a few minor repairs for my BMW, and each time it was taken care of swiftly and with ease. These guys are true Glendale locals that care about the community. read more

Great Company! Small and very, very helpful! I Drive Prijus 2014. Small and very economic. I park on the Street, and it is a very safe area. My Car Battery was stolen. The Company with the Manager and Owner Hovsep Zakaryan Fixed my Car and also install a great Protection! My Car Oil was changed, and I had a ride to my Car! Thank You for the Excellent Job! read more

After meeting with several body shops in the area to find the best out-of-pocket cost options for a small paint damage that I caused to my wife's X5, I decided to try the guys at My Car Auto Group. Not only was Vahe (manager) willing to accommodate my little job, he also offered a very reasonable price to fix the damage in a practical way - unlike the others who BS'd so much about a lot of unnecessary items like needing to repaint a much larger area (instead of just focusing on how to make a little scratch disappear), not to mention extremely inflated cost estimates as a result. Vahe's crew was very helpful and the work turned out great and professional. My wife was very satisfied with the results and I'm a happy camper. read more

I received a flat tire and was at the gas station across the street. I saw this auto shop and called. They offered to patch the tire. When they found that the tear was too large to patch, they changed my tire to the spare. With all the time spent, they did not charge me at all. They were super helpful and my wife and I were extremely appreciative of their help. Hovsep is the manager that helped us. I highly recommend this auto shop for its hospitality. I highly recommend them. read more

This place was awesome. Great customer service,fast turnaround and reasonable prices. Got my car rotor and break pads changed and will definitely be back! read more

MY CAR Collision Center - Body Shops Near Me - Glendale, California