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    MW Cleaners

    5.0 (1 review)

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    8 years ago

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    Time Cleaners - Damaged shirt

    Time Cleaners

    (28 reviews)

    $$

    Today marks the end of my five-year relationship with Time Cleaners…read more The conclusion began with a phone call on Tuesday afternoon, notifying me that a pair of pants I had dropped off last year had been "magically" found. This was after I had inquired about them three times over the course of the year, only to be repeatedly told they never had my dress pants. Now, a year later, they inform me that the pants are ready for pickup, along with the other items I dropped off just a week ago. I expected to be greeted with empathy, an apology for their mistake, and perhaps even a gesture of goodwill by waiving the charge for the pants they had misplaced and insisted they never had. Instead, when I entered the business, there was no friendly greeting, which was disappointing but unsurprising given the employees' strictly business-like approach. I mentioned the call about the pants they accused me of not dropping off, only to suddenly find them after my third inquiry. I then asked if I still needed to pay, considering they had temporarily lost the item. It's just $3 we're talking about, but good customer service would have included an apology and accountability for their mistake. Instead, the young man behind the counter simply stated, "You still have to pay for it." So, I did--but at least acknowledge the error. If you're looking for good customer service, you won't find it here. And based on some reviews, their quality doesn't back up their "business-like mindset" either. With so many other dry cleaning services available, there's no need to bother with this place.

    Great service. Quick service! Always satisfied with their service and pricing! Highly recommended.read more

    Robin Cleaners - One of several stains made at the dry cleaners. Indelible, ruined the shirt. 3 weeks, two visits, 3 phone calls, no compensation

    Robin Cleaners

    (1 review)

    Well my rating has changed drastically. I was really happy with their service, shirts cleaned,…read morestarched just right and very close to my home so I switched form my old dry cleaner even though they charge $0.30 more per shirt at Robin ($1.49 compared to $1.19). I have now switched back and they have lost my business unless they correct this. Indeed just last week I delivered 18 shirts and drycleaning to my old cleaner (Christian). What happened? One of my favorite shirts (still almost new) came back with ugly black stains all over the sleeves that were NOT there when I dropped it for cleaning - but I saw when about to put it on in California 3 weeks ago. I called them from California and they said bring it in. I did, they tried to clean it again (of course no cleaner at all). I asked for a refund, cash to buy a replacement shirt, called a couple of times and hear that they are waiting for the owner of the plant to come back from travels. So after weeks they have my ruined shirt but they have lost my business forever unless they correct this with a replacement shirt. I am appalled with this pathetic service and refusal to correct their mistake. Why should I trust you with any more of my belongings really???? See the pic of one of the many stains they inflicted on my shirt. No thanks, never again Another month passed. Called, stopped in once. No explanation. No compensation to replace my lost shirt. I am done with Robin Cleaners - basically if they destroy your clothes too bad. Oh well, I guess they don't want my business and they have lost it!!! Terrible service, inexcusable.

    MW Cleaners - laundryservices - Updated May 2026

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