The washing machines are often broke. You don't know it till it's halfway through on the rince…read morecycle after spending $6.75 . the machine says slow fill and barely or now water comes out. leaving your clothes without rinsing. This has happened a couple of times before. they gave me my money back once but now refuse. i have to spend an extra $6.75 plus another 30 minutes waiting . I do not recommend !

I rarely need to come to a laundromat but when I do I like to see that it is clean and kept up…read more This one very clean. Owners were cleaning the windows and the floors when I arrived.

Came in today for a huge load. The place is clean and quiet. Only a few people in. The staff keeps…read morethis place clean and maintained the washers and dryers at all times. The staffs are very kind and pleasant. One lady we enjoy chatting to is very sweet and attentive. They do have specials and will let you know so their patrons can take advantage of the deals. I recommend this plac

This washeteria is clean and welcoming! the attendant, Rhonda, extremely helpful and very nice …read more The clothes came out of the washer in good condition. I read a review where one person stated their washed clothes had an odor to them after washing. My clothes do not have any order.

This was my first time visiting this washateria. Overall, the customers inside were very kind and…read morehelpful, and they took the time to show me how to operate the machines, which I really appreciated since I'm new to the area. When I went next door to ask for assistance, however, my experience was different. The staff member I spoke with was not very polite, which made the interaction uncomfortable. Because I'm new and had a large amount of laundry, I asked a few regular customers whether it was okay to step away briefly and they assured me that my clothes would not be touched. To be safe, I also set an alarm so I could return on time. When I came back, I noticed that my clothes had been removed from the washer and placed in a basket. I didn't have an issue with my clothes being placed in a basket so other customers could use the machines. What concerned me was that some of my clothes were placed on top of the washer, and no one came to inform me that my laundry had been moved. The staff member I spoke with earlier walked past me several times without saying anything, and then left before I could address the situation. When I spoke with the young lady at the front, she acknowledged that clothes are not supposed to be placed on top of the washers, but the issue had already occurred. The interaction felt dismissive, and I didn't feel that my concern was fully understood. I believe better communication and more courtesy toward customers especially first-time visitors would greatly improve the experience here.

I came here several years ago and wasn't very impressed but they have lots of new washers and the…read morefacility is clean. I was very pleased.

Great laundry place. Mohammed the owner helped me unload and showed me how to use his machines…read more Would recommend others to come use this. Could give a 5 star but it is a bit cramped inside due to many trash bins and many laundry baskets taking space.

Took 8 floor area rugs in that were pretty filthy with all the dogs and rain. His super duty…read morewashers and dryers too care of everything in less than an hour total! Owner is SUPER nice and helpful! Clean and no smell!!

Let this place rot -- hostile staff, zero professionalism, and a manager with a serious chip on his…read moreshoulder. I walked into Timber Lane Washateria to check if the machines used coins or cards. After seeing that they required quarters, I used their on-site ATM to withdraw $20 so I could get change and start doing my laundry. Before I could even walk back out to grab my clothes, I was aggressively confronted by a man in ragged clothes--no uniform, no name tag, nothing identifying him as staff--demanding to know if I was actually planning to wash clothes there. I told him yes, and that my clothes were in my car. That wasn't enough. He immediately launched into an accusatory rant about people coming in to "steal quarters" and how only real customers are allowed to use the change machine. I explained--calmly--that I am a customer and was just preparing before hauling in my laundry. Instead of backing off, he kept pushing, arguing, and treating me like a thief. When I asked who the manager was, he smugly said it was him. I asked who the owner was, and he just pointed to a sign like that was supposed to solve everything. I took my quarters and my business to Washateria Lavanderia off Loop 336, where I was welcomed without suspicion and treated like a human being. And as I was leaving Timber Lane, walking to my car, I looked through the window and saw that same man very clearly mouth the words "f*** you" at me. No shame. No professionalism. Just petty, angry behavior. After I left, I called the number posted inside the business. Someone claiming to be the assistant to the owner answered and tried to justify the harassment, saying people come in without laundry and "rob quarters from the customer." That logic is absurd. If someone puts paper money into your change machine, you're not being robbed--you're exchanging one form of currency for another. You're not losing money. If those quarters do get used on your machines, you make money. If not, you're still not in the red--at worst, you need a better coin management system. If you're that worried about availability, then implement a solution like every other laundry business with common sense does: a change limit, a secure backup stash, or better yet--upgrade to card systems like it's 2025. This place doesn't care about customer experience. They care about control and paranoia. Instead of setting up a system that works, they'd rather harass customers and throw attitude. Timber Lane Washateria is a disgrace. If this is how they treat people ready to spend money, imagine how they handle real issues. Don't give them your business. Spend your money somewhere you're respected. Here is a picture of a washateria that is cleaner, cheaper, and won't chase off their customers over BS

this place is way to overpriced. for how this place looks and how it is, it should not be so…read moreexpensive. this place is a actual dump. you also have a guy just staring at you while you do your clothes. overall i'm just annoyed about the price of this place. we should not be paying so much to clean clothes. definitely not a place to go to.

Great place to wash big items like rugs, throw rugs, etc. helpful staff, good machines …read more Highly recommend ! Take change, or, they'll make change for you. Clean, safe, & well lit !

I love this washateria! The machines are in well condition to the point my clothes actually smell…read moregood. And if you only have Apple Pay and need quarters, they also help out with that! I love coming here for the service and also if you forget detergent or even fabric sheets, they have it for a a really great price. This is my new place to go wash now.

I have been using this Cleaners for years without any problems…read more Good cleaning pressing and wonderful people.

I dropped off 20 Lovesac covers at this cleaner on a Wednesday and was told they would be ready by…read moreMonday. I returned five days later to pick them up and immediately noticed that several of my cream-colored covers had a red/pink tint to them. When I brought this to the owner's attention, she said she didn't know how it happened and offered me a discount. After I paid, I explained that the covers still needed to be fixed since they had been damaged during cleaning. She then told me that because she had given me a discount, I had essentially accepted the mistake. I disagreed, as these covers are very expensive and should have been cleaned properly the first time. She set aside seven damaged covers and told me they would be ready in three days. She also stated that if she was able to fix them, I would need to pay the difference from the original price because she corrected the issue. I explained that I should not be charged extra to fix a mistake that occurred during the original service. When I returned, the discoloration had been corrected, but the covers had not been pressed. I was told to come back the next day after 5 PM. When I arrived at 5:45 PM, I was told they still weren't ready because they were busy and to return in 30 minutes. After waiting, four of the seven covers were still not properly pressed and remained very wrinkled. Although she offered to press them again, I declined because I was tired of making repeated trips. The most frustrating part of this experience was the lack of accountability and customer service. At no point did the owner apologize for damaging my items or for the multiple delays. Instead, I was made to feel as though I was inconveniencing her by asking her to correct mistakes that should never have happened in the first place. While the discoloration was eventually fixed, the entire process was stressful, time-consuming, and handled unprofessionally. And tried to make me feel as though she deserved to get paid full price for ruining my covers. Between the damage to my covers, multiple return trips, missed deadlines, and lack of accountability, this was not the level of service I expected. Based on my experience, I would not return.

I've been coming here for about two years now. I love how clean it is and that the dryers are…read morefree. The people who work here are really friendly and helpful. It's located not far from where I live so it's so convenient.

The cleanest establishment I have ever been in honestly. It's very welcoming when you walk in. The…read morelighting is bright and vibrant, the music is upbeat, and there's even a "Fun Drench" for kids to keep busy. They have everything you need from spacious washers and driers to a variety of products to wash! For my first time using a Washateria since college, I enjoyed the experience. They also have different size machines, so you're not over paying for your loads! The manager is very sweet and helpful too. I recommend anyone needing a spacious, clean, reliable and convenient place to keep your things clean to choose Julia's!