Horrible customer service in general lost my clothes and told me it would be ready in two days but…read moreit took five days and when I went to go pick up all my clothes wasn't even there because they had misplaced my clothes at another location overall the worst place I have been at.

This os the 2nd time they lost my items 2 different occasions. No one shows any accountability…read more They refuse to reimburse for the clothes they misplaced. Oh they did say they did apologized

I question whether they even dry cleaned my clothings!! As shown in the pictures, stains still…read moreremain on many of my dresses. On the white dress, I was able to quickly wash off the stain with just water! They probably did not even wash that dress! It's one thing to not be able to remove stains, but it's another to not even send an apology or explanation for their failure. This is completely unacceptable. Also, some of the dresses are still wrinkled, which makes me wonder if they even pressed the dresses! What did they do exactly other than pick up and deliver the dresses back to me and then charged me?

UPDATE: Hamper finally responded (probably after seeing this review) with a completely…read morecondescending, snarky text, accusing me of putting my own cashmere sweater in the wash. Imagine getting a text from the owner saying: "there is absolutely no way garments can shrink in dry cleaning (that's kind of the whole point of getting garments dry cleaned.)" So.... I guess between the time the clothes were worn, sent to Hamper and then returned, they just magically shrank all on their own!! Of course it wasn't their cleaning process, where my clothes even SMELLED BURNT FOR A WEEK. They are magically shrinking clothes!  Obviously this owner couldn't care less about his customers or reputation. I sent videos of me trying on the too-small blazer, photos comparing the silk blouse to an identical style/size blouse, demonstrating that it is several sizes smaller. I even said I was willing to try on the blazer for the owner in person! Their response? Radio silence. No call, no text, NO RESPONSE. They haven't even refunded what I paid for their service! I moved to Houston from NYC not too long ago. It is stressful to find professional service providers to trust and this was my first dry cleaning experience here. My trust has been eroded and this has been an incredibly anxiety-provoking experience. I will be filing in small claims court to recover some of the $1000+ that the garments cost me. What a waste of time and energy for everyone.

If you want miracles performed on your clothes, this is the place to go! I'm a messy eater and…read moredrinker (don't judge me), and they're basically like Houdini when it comes to making stains disappear. I honestly don't know how they do it. Turnaround is always quick, about 24 hours, and the staff are incredibly friendly. Parking is easy, which is always a bonus. The value is outstanding, especially compared to Tide Cleaners. I love supporting a great mom-and-pop business, and they'll definitely have my business for another 50 years!

10/10! I took a dress here for dry cleaning and they had it ready in less than 24 hours and right…read moreunder $20. Excellent service, friendly staff. I'll definitely be back and highly recommend them.

My experience has been nothing short of incredible, the service requested has been on point, the…read morequality of care amazing and the value for my money has been all good

Oh my goodness! Thank you Vibrant Cleaners!!! I needed two dress tailored for my daughter's wedding…read morewith a quickness! I mean within 3-4 days. They got it done on time and also offered to deliver if I needed. Additionally, she said if the bridal party needed anything steamed or pressed they are willing to help. I can't remember if my tailor was from Scotland or Australia, but I loved her accent and helpfulness. We had a great time talking. I'll be see them again soon, because I have some more items in need of tailoring.

Best price and customer service They hire new friendly…read moreexperience employees Best quality very affordable

I've been using this cleaner ever since the old owners and I've never had a problem. But when the…read morenew changed of owners came about and they got new people, I started getting missing clothing. They even gave me someone else's clothes, but however, I bought it back because if someone ever took my clothing I would want it back. They lost a whole bundle of my clothes to find it three weeks later to give them to me. I had $100 shirt to come up missing and I immediately reported it to the lady there. She claimed she looked for it and looked every day, but however, I still brought my clothes there to get them clean. I came in today 5/17/25 to pick up clothes and drop off clothes. I Asked her if she would take another look while I was here. She refused to do so. I asked her for the owner's name she refused to give it to me. I asked her for the owner's number she refused to give it to me. So therefore, the clothes that I was gonna drop off, I did not drop them off and I am speaking out now because these people have new people in there and they're stealing clothing and refusing to work with the customer to get them back.

I always have great service Spanish or not Its always clean…read moreand kids not running a moc

This establishment is a Premier washing facility in the Magnolia Park area of Houston. The staff…read moreare 2nd to none . Always friendly with impeccable customer service. The offer of wash dry fold at a reasonable price . I'll continue to frequently stop by . That's a convenient amenity. Next to the cleanliness.

Few laundromats will wash rugs, but The Texas Laundry will (machine washable rugs of specific…read moresizes, to be clear). I dropped mine off Saturday morning, paid ~$20, and picked it up the following morning. Along with self-service, they do wash and fold services. Also, their driers are free on Wednesday and Thursdays. Plenty of street parking, plenty of machines, and it's very family-friendly.

I have been coming to this laundromat for years. It's fine. Clean enough inside. The machines work…read morewell enough. I live in the neighborhood but it's still a few mins drive and definitely hard to walk if you're carrying laundry so I let my laundry pile up and come every couple of weeks with a ton of laundry. I always put extra money on my card so I often end up with an extra $15-$40 after I've finished. (Washer loads are $6-$10 so this isn't crazy). Today I walked in after 3 weeks and found they've made some updates inside! First thought is great, I've definitely had some issues swiping my card before. I load the machines I want and go to see what I need to do to get the money off my card and on to a new one. I'm basically told to kick rocks because there's nothing they can do and the money is already theirs. No solutions provided and not even apologetic about it. So just be aware because it seems like only wash and fold matters here.

Machines work great! Staff is very friendly and the facility is kept super clean. Machines take…read morequarters OR electronic payment via app.

I am SO impressed with the wash and fold delivery service. I did not know about Graustark before…read morethis year, so I can't speak to their old management and how improved the new management is, but I have had zero complaints. They are quick to answer my questions, provide quick turn around on the laundry, and are very kind both on the phone and in person. Been using them for months now and highly recommend.