First off, their receptionist is the type of person who loves to irritate you with stupid…read morequestions. Either that, or I am giving her too much credit because she's actually just stupid. She invites possible customers over and does not schedule them or let anyone know to expect you after she assures you that she will. For having scriptures printed on their receipts, they are the most dishonest mechanics I have ever dealt with. I took my vehicle for a simple alignment. They charged me over $120. I get a call saying that the camber will be an additional 250+. I declined and told them to align it without the additional cost. They went out of their way to adjust the camber to an extreme degree. So much so that the front end was vibrating on the freeway after 60mph. You could actually see that the bottoms of the wheels were tucked inward about 2 inches. It has never been that way. The wheels were not straight at all. Instead of doing it right they sabotaged it to an extreme degree thinking I would come back and pay the ridiculous prices for a simple $89 alignment which should already include Camber, Caster, and Toe. Careful, they will sabotage your car if you don't agree to pay their outrageous prices. DISHONEST. Using bible scriptures on their quotes/receipts to try and convince you of their honesty. TRASH. I will tell EVERYONE I KNOW TO STAY AWAY. You have been warned.

Sam and Vanessa are the biggest blessing! This shop saved me from being stranded in El Paso after…read moremy water pump went out from a trip back to Houston from San Diego. My family and I were in a panic after this traumatic situation until we found Jays automotive! They ordered the parts and got it fixed all in the same day to get us back home. Excellent customer service excellent quality! If I could give 1000 stars I would. I could never thank them enough for going out of the way to save us! Thank you so much Jays automotive! Keep up the great work!

It's refreshing to find an Automotive Mechanic Shop that's great on prices, time completion,…read moreeffective communication (clarity on explanation) and does get the job done!!! Great Mechanic teams like Alvarez Automotive need recognition!! So this team should also get Cookies! (And this is a bilingual shop!!)

I highly recommend Alvarez Automotive for all car repair services. The work performed was highest…read morequality and their price was very reasonable

I'm 70 years old and this might be the best shop I have ever encountered. Always very professional…read moreservice and they will NEVER try and hook you for unneeded repairs. I've been in El Paso for three years now, and I will NOT take my 2001 Chevy Silverado or my 2010 Chevy HHR ANYWHERE else (other than just an oil change). My latest experience was on 5/1/25. I tried to replace the power window motor on my Silverado by myself. Big mistake. Once I got the door apart I realized that it was a MUCH more complex job than I expected. I talked to Rick on the phone and he said, "we'll use your part and complete it for you." They did, and I was shocked when I got the bill: $95!! I was expecting at least $300 labor to complete this job. IF YOU WANT HONEST AND PROFESSIONAL SERVICE, don't look further. Jay's Automotive on Alameda in El Paso will treat you right.

Great small business in El Paso. They are by appointment only but provide quality service in a…read moretimely manner. They were able to diagnose and repair my issue in same day.

I recommend RSJ car wash! They have been to my house twice now, they are reliable and on time…read more The second time they washed both my and my husband's car and they do an outstanding detailed work with reasonable prices. My Tesla has a white interior and I have been at car washes where they keep on re-using the rags; That does not work in my car! RSJ brings along tons of neat and clean rags to do the job. You can't beat the convenience of having your vehicle taken care of in the comfort of your own home while you complete other chores.

Wow! Great job on my car! Great friendly service! Great prices! Great time efficiency! Overall,…read morea GREAT experience! My car ran over a can of spray foam last night. What a huge mess! I discovered this neon yellow foam sprayed and STUCK all down the passenger and underneath sides of my car. I tried a drive-thru car wash. Then I scrubbed one panel for over an hour and a half. Finally, I took my car to RSJ and they were able to get my car clean.* They were so kind. They gave me a fair quote. They did a wonderful job in a short amount of time. I will use them again and recommend you do as well! *They need to use a clay bar to remove the small amount of residue from the foam. Unfortunately, they were out. But, they plan to call me when it is in stock to finish that process. Even with the small residue, my car is so much better. I'm very pleased.

I had a windshield chip repair done at AJ Windshield Repair & Replacement. Based on multiple other…read moreauto glass professionals' assessments, the repair was poorly executed and left the windshield rough, falling short of industry standards. When I followed up, I was told the service was considered complete, and the only option offered was a credit toward a full replacement, which I did not need or want. For full transparency to future customers, this review is being posted in addition to a formal complaint to the Better Business Bureau (BBB) and the Texas Consumer Protection Division to ensure this matter is properly documented.

Great service. Really quick and friendly and professional Job was well done…read more Came to my home. Jaclyn

Great job on tinting my new car great service and great information on what it better for your car…read moretinting keep up the great work

UPDATE decided since I already had to go back so they could fix the first horrible tint they did I…read morewould just pay to do the rest of my windows. Why go to another place and have to leave my car all over again . Worst mistake ever. After some time received a call by the shop to ask if It was okay if they removed my defrost completely to do the back window I then said no it was okay to leave it alone they said okay NEVER once mentioned they removed half the tint it originally had already. the owner Robert confirmed with someone at his shop that they never mentioned they had started removing half the tint if they had i would have said just finish it then. they returned my back window like the second picture. I called to file a complaint and the owner Robert who I was dealing with last name and he said for me to file a complaint under shop name and just hung up on me Robert is extremely unprofessional. Mind you I paid extra for 5 year warranty which I am now not even getting anymore. The problem was Robert the guy in the front was nice and polite nothing against anybody else but the owner Robert

This is the second time I've brought my car back here to get Tinting. They always do a great job,…read morehowever, it is a bit pricey.

They were able to quickly get me in and get my visor tinted right away! Very happy with the outcome…read moreand great group of guys here!! Thank you!

Awesome Reliable shop. Quality service unmatched in El Paso…read more I recommend it to all my Contacts.

I really wanted to give this shop a higher rating but after my second visit, I just can't seem to…read morejustify coming back or recommending this place to people I know. I took my cars here twice hoping the second visit would be better, but I just didn't have the best experience. I used to work on fighter airplanes so I enjoy maintenance work and I do most of the maintenance on my vehicle to save money and because it's fun. There are times where I take it to a mechanic because I don't have the time and/or some jobs are easier with two or more people. My most recent visit to RBG was on July 3rd, 2023. I had taken my car to get it looked at because my spark plugs were fouling and I was thinking maybe it skipped timing, but figured it would be good to have a second eye. So on July 5th, I had called in which they found that my 3rd injector was stuck open. I had brought them another injector to replace it along with oil and an oil filter to change the oil. Then they told me the fourth injector was also leaking and they would order me a o-ring kit and said it would arrive on Friday, July 7th. On July 7th I called and they told me there was a delay on the part and it would arrive on Monday July 10th. I called on July 10th and told me it has not arrived yet and that it would be here tomorrow (July 11). So I called again on Tuesday July 11th and they told me the part arrived but the technician working on my car had to go on leave for personal reasons and that he would be back on Thursday (July 13th). My thought process was "Why can't they just have someone else put the o-ring on the injector and test the fuel pressure and for any fuel leaks?". I didn't understand why they would make a customer wait so long for a job that isn't too demanding and if there was a reason to hold off maintenance for that job (ie they are busy or they're short on staffing) I would think they would give a reasoning, but I didn't receive any of that. On Wednesday (July 12th) I called at 2 pm and they told me they were just about to get someone on my car, but I had told them to hold off on doing any work and that I would just get the car back. I went to the shop around 4 pm to pick up the car and I had a tow truck on its way since I didn't have a fourth injector. The vehicle was not ready for me. I thought I gave them plenty of time to button everything up but I guess not. There was still missing hardware so I just told them I would cancel the tow and get it tomorrow. The next day I pick up the vehicle and pay. They charged me two hours of diagnostic and 1 hour of labor (remove and replace the one injector). The oil change wasn't done so they didn't charge me for it (I didn't understand why this wasn't done when it was in their shop for that long). The removal and replacement of 1 injector was $100 worth of labor which blew my mind because it's literally just 2 screws that are in front of you and the connector. It takes less than 5 minutes probably, but their system charges 1 hour of labor. I ended up paying over $330 and my car was in their shop for 7 business days for one fuel injector o-ring. Overall: I think Jesse is really cool and Jonathon is an awesome mechanic, but the business model here just doesn't provide the best guest experience. I was really hoping I can take my cars here for when I don't have the time to work on them myself, but I will just have to clean up my schedule to allow more time to work on my own cars and look elsewhere for a better shop when I don't. 1.) I feel like their billing system takes advantage of customers (Billed $100 for 1 injector and its 1 hour of labor, I can understand half an hour), but that's just insane. I'm picturing someone looking at the screw for 25 minutes each before actually removing them. 2.) They don't prioritize long term guest experience at least I didn't get that after two visits. They kept my vehicle in the shop for a simple job. 3.) The lack of communication is subpar. I feel like they can do better communicating rather than have a customer continually call them to get updates. Receipts attached from both visits.