Be warned don't bring your vehicle here! If insurance wants to refer you here ask to change shop! They do NOT have skilled mechanics. Workers are nice but what good does that do when issues don't get fixed. They are fast because they do a shitty job. They claimed to fix my vehicle and lied to insurance saying it was all good, when I still had so many issues with it. read more

Great customer service provided by Jaime. I recommend taking your car with him to be provided the best service.

The Caliber team did a very good job on my car. Albert explained his findings on the damage clearly and with very good detail. There were daily updates via text messages and questions I had were answered promptly. The car was returned ahead of schedule with high quality workmanship. The staff at the front desk was also very helpful. I'll use them again if I need work done on my car. Thanks to the entire Caliber team! read more

I am having very serious issues with customer care at the Caliber Collision center located on Zaragoza Road in El Paso, TX. The insurance carrier informed me that Caliber Collision was one of their preferred shops. Most of the repairs were completed timely (within one week). However, a small part (rear sensor cover) had to be ordered. This was on 10/28/22! Caliber advised that the ordered part would arrive within a few days. In addition, they would keep me informed with status of the ordered part. However, after not hearing from anyone at Caliber for a couple of weeks, I contacted them. A lady answered the phone. I explained my situation. After putting me on hold, she advised that she had spoken with the estimator who advised that the part had arrived. She set up an appointed for a few days later. I promptly arrived at the scheduled appointment only to be told by the estimator that the part had still not arrived. He advised that their employee made a mistake. It has now been over 3 months and I have had to keep calling Caliber for updates on the ordered part. Caliber's response has always been pretty much the same ("the part has been ordered and not arrived yet, they will contact me once it arrives"). Neither the estimator nor anyone else with Caliber contacts me with any type of updates. I have had to keep calling Caliber. I have been very patient, but, as noted above, my customer care experience at Caliber Collision has been very poor. read more

Took in my car after the accident. I was already thinking it was gonna be awhile til I get my car back but caliber took it in right away and before you know it was ready! The car came out looking like nothing ever happened! Thank you guys read more

My Car was in a minor fender bender in October and my insurance company referred me to this place as one of the preferred auto shops. They are nice and everything but it took over a month for my car, I know there is a delay on parts so fine I'll let it slide. What really got me was that I would call to check or text and it would be days before I got a callback or text back. I also found it irritating that when I picked it up they handed me my keys and said I was good to go and as I was leaving they came running out to give me my final bill... 1000 dollars later I have my car back but the heater isn't working. Which kind of sucks considering they kept it for over a month. If I ever needed repairs again I don't know that I would choose this place again. They were nice though on every interaction I had with them. read more

Great Service! Completed our GMC Sierra with great quality with a Progressive claim. Front office had excellent customer service. Professional staff and service. Great quality. read more

It's nice when they ask to contact them in regards to the issue but never respond to you. Just a way to shut you up and pretend they care when they don't. Worse place ever they don't take care of their customers. Don't waste your time or money with Caliber Collision. read more