EVERY WOMAN SHOULD TAKE THEIR CAR HERE........EXCELLLENT SERVICE! CUSTOMER FOR LIFE. AS A WOMAN, I…read moreREALLY LOVED WORKING WITH TIFFANY MENEFEE, SHE WAS PROFESSIONAL AND ALWAYS KEPT ME INFORMED. NOT A SINGLE REPAIR WAS TAKEN WITHOUT MY APPROVAL OF THE EXPENSE. COULD NOT BE HAPPIER!!! I had looked at reviews after my accident and based on their Google reviews I chose Pronto Body Shop. I recently had my white Ford Focus towed to their shop in August 2024. Laura was really nice and got the paperwork started. Unfortunately, my insurance decided to total the car based on its age. I decided to go ahead and work on the vehicle instead of releasing it to the insurance and having the car junked. I proceeded working with the manager, Tiffany Menefee, who truly made me feel like she understood my financial situation. I was given two estimates, one to make the car drivable and the other for cosmetic repairs to the vehicle. This was done so that I could determine financially whether I could proceed to the next step. They were careful to select salvaged mechanical parts that were in good condition to keep my expenses low. They also worked in stages by first addressing the mechanics and drivability. They did not want to remove any of the damaged fiberglass paneling incase I could not financially proceed to the estimate for body work because it would have been impossible to get the fiberglass panels back on due to them being bent out of shape. They worked methodically to ensure that I did not exceed the mechanical drivability estimate, not only did they not exceed the estimate they had provided but the total actually fell under the estimate. This is how businesses should be run! No surprise overages where you feel taken advantage of. Because of their dedication to details and constant communication to verify any changes or charges I was able to proceed with the additional body work. Everything together was still under the estimates I was initially quoted and the work was excellent. As a woman, I have been made to feel ignorant by some mechanics when I have struggled to ask technical or mechanical questions. I have felt their impatience with my lack of knowledge. However, I was never made to feel that way by Mrs. Menefee. She went over every detail step by step. Every question was thoroughly explained in a way that I could understand. As a previous insurance adjuster, she explained how to proceed with my insurance and the process of obtaining a salvage title. I felt like she treated me like she would have treated a family member. She was patient, understanding and walked me through the whole process. I could not say enough good things about her or Pronto Body Shop. As long as she is there I will continue to take my cars there.

I stopped by to see if I could get a quote. A young lady took us out and looked at my car. I wanted…read morefull paint job with the kinks fixed and some extras added. She took several photographs and it seemed like she really was looking at everything to get something going. She said she'd call me back. Never got a call back. I'm not sure why I never received a call back, but it didn't seem feel like they wanted my business. I was going to pay cash, which to me, would have been best for them, but I guess they run their business a different way. I went because it's woman owned and saw some great reviews. I'm disappointed to say that they're not all that interested in providing a job for a woman. They make their money. I'm just one person. I wish them the best. Just not with my money.

Carlos and the team at Spray Masters in El Paso provided outstanding service. After purchasing my…read morepre-owned G-Wagon, I discovered several unexpected issues, including a faulty door handle, a window that wouldn't roll down, and a loose grille. Carlos inspected the vehicle and took care of everything in less than a day--no job was too small or too big. I'd previously met with Carlos about painting my 1974 classic Mercedes and was impressed by his knowledge and professionalism. This experience confirmed what I already thought: Spray Masters delivers superb workmanship, attentive customer service, honest advice, and fair pricing. I highly recommend them for repairs or paintwork, especially for high-end vehicles. I'll definitely be returning for all my vehicle repair needs!

Carlos from Spraymaster's had amazing customer service & quality work when helping us with my car…read moreIt was super fast and looks better than brand new, not to mention the reasonable price. This plus many other reasons keep me and my family coming back to Spraymaster's whenever we run into car trouble, highly recommend!

What a great little body shop!…read more I was referred to it by a friend because I needed someone to take out my minivan captain's seat and install a new seatbelt. My son had gotten stuck when the buckle jammed and we had to basically destroy the mechanism to get him free. I checked with Mazda and they apparently had a recall for seat belts about my car before and they said that it was out of warranty since it's been over 6 months of the recall or 3,000 miles. The local Mazda dealership said it would take a week to get an appointment to diagnose it, which would cost $75. Then parts (maybe $120+) and labor. We couldn't wait since it was a safety issue, so we ordered the buckle directly and it was cheaper due to Black Friday sales ($60) and labor was very inexpensive because they had it done in 15 minutes! This body shop was so clean and orderly. They had wifi, a coffee maker, tv (wasn't overly loud), a mini fridge with water, and it was so pleasant inside. When workers would come in they acknowledged you before heading off to grab something. I was greeted not only by the workers who directed me to the office, but also very promptly by the office manager. They told me their workers were out to lunch and if I could come back it would be shorter so I came back and instead of waiting an hour, it took about 20 mins. I would definitely come back if I needed to get something non-transmission done, like windshield wipers (which were for sale), or getting my lights restored, to bodywork or a paint job for my car. They also specialize in hail damage from windshield repairs to dents. Check them out and support local! Top Shop Body & Paint (915) 321-3131 5347 N Mesa St, El Paso, TX 79912 https://maps.app.goo.gl/RtgV11d8Lvkikrnr7

I got into an accident and took my car to top shop because the reviews were spectacular and they…read moresaid they would take care of me because I went through insurance, they took 3 weeks to fix my car and when they finished the door was an inch higher than normal, the door dropped when opening it the gap between my door and front panel and the paint was dripping and had orange peel in it. I brought all of this to the "manager"s attention (he wasn't a manager as I found out later on) and he said they would fix it, the next day I can to pick it up and the gap was still there and the door trim was still high and I again brought it to their attention and they said for me to talk to my adjuster and find somewhere else because they did all they could and that they work on brand new cars straight off the lot and they know what they are doing because the manager has worked at Rudolph and other places so he knows what he is doing. When I went to leave my car was left dead and when they jumped my car they blew something in my electrical and caused a huge problem with my key and the car itself. As I drove home I noticed they cracked my start button by dropping something on it, my plastic by my shifter gear was chipped presumably by the same thing happening and my car was incredibly dirty in the inside. If I could give negative stars I would I will never ever bring another vehicle to this shop again, they only care about people that have money like the Porsches outside and the expensive cars they supposedly work on, if you are gonna go through insurance for any reason avoid this place bc they will charge the insurance alot and give you the bare minimum work.

Went in to get a quote, the quote was very detailed and priced competitively. Friendly service and…read morecustomer oriented. Quick turn around time for the parts to get ordered and installed on vehicle, job was done perfect Norma Jean was great to work with and realky nice!!!

Great work and affordable prices .Did work on time.i highly recommend him to anyone, look no furtherread more

I would highly recommend Willies Body Shop. He does amazing work and he is extremely professional…read more My vehicles are my second biggest investment so it's hard for me to trust anyone to do good work. I have been to all the dealerships over the past 15 years and I have always been disappointed with the level of service and the high cost of doing business with dealerships. Willie has repaired major body work on my 2009 Volkswagen CC, my 2014 Ford Fusion and just recently on my 2008 Chevy Silverado. All of his work met my high standards. He has always been fair on his price and has always delivered his work as he promised. Most importantly to me is that Willie is an honest Christian man. He is a devoted family man and that speaks volumes when you consider a man's integrity I drive around a lot. And accidents always seem to happen to me. But I know Willie is there to be trusted and take care of all of my accidents which I'm sure will occur many times over in the future. I highly recommend his work and that of his team

Honest and great sevice. They know what, they aredoing with a fair price. My SUV looks like brand…read morenew, Great quality

Reliable, professional, on time. and local. Very organized and clean. Not many locally owned shops…read moreleft in El Paso. They will drive you home or to your work too !

Please bring your cars here. I requested a quote and received it that same day. My mom's car was…read moreready sooner than we expected, and they did an awesome job. We are very happy with the end result.

I had to have my bumper replaced. The work was very well done, color match, fit, seamless. Work…read moredone quickly as promised. Reasonable price with good value.

From the owner: We are the best body shop in El Paso.read more

EPRecon took my 10 year old sun beaten car and made her sparkly again! Very impressive work, worth…read moreevery penny. 10/10 would recommend

From the owner: El Paso Recon is a family-owned and operated mobile auto body repair service proudly serving all of…read moreEl Paso, Texas. We bring professional-quality repairs directly to your home or workplace—saving you time, hassle, and money. By operating as a mobile service, we’re able to offer the same high-quality results as traditional body shops at a fraction of the cost and in less time. No long wait times, no shop drop-offs—we come to you. Our services include bumper repair, moderate dent repair, scratch repair, paint touch-ups, paint correction, and headlight restoration. Quality workmanship, honest pricing, and convenience you can count on.

This place is the worst. They did repairs on my car after I went there for just a quote. Then they…read moretried to blame my insurance and eventually even blamed me. I spoke with someone named Grace, who became agitated and started yelling at me. She hung up on me four times and then told me they would never do business with me again. These people are horrible and do not deserve anyone's business. I would strongly recommend taking your car somewhere else.

I used Ace a few years ago to make my older car look brand new, found they did superior work, and…read morepaid attention to all the little details. I recently had another accident and allowed the insurance company to chose the body shop. What a mistake! I'm reminded of all the social media posts here in El Paso complaining that customer service is dead. Not true at Ace Body Shop. I've learned my lesson and will never make the same mistake again. Not sure why I thought all body shops are equal. :(

Ray and David at Piñon Paint & Body Shop did a fantastic job on my classic Mercedes Benz. They…read morereplaced the front fender and repaired the side damage with precision, and the car looks perfect. The quality of their work speaks for itself -- clean lines, excellent paint match, and a factory‑level finish. This is a shop that knows what they're doing and takes pride in doing it right. I'm extremely satisfied.

This body shop was recommended by one of the Hoy VW employees and they did not disappoint…read more The estimate scheduling was easy, the owner took care of everything for us. Dropped off the vehicle and it was ready in 2 days. I cannot even tell where they repainted the gas cap cover, it is all so smoothly blended in. It was about $200 less than what the dealership had wanted. Very pleased with the service and the quality of the work.