I stopped by to see if I could get a quote. A young lady took us out and looked at my car. I wanted…read morefull paint job with the kinks fixed and some extras added. She took several photographs and it seemed like she really was looking at everything to get something going. She said she'd call me back. Never got a call back. I'm not sure why I never received a call back, but it didn't seem feel like they wanted my business. I was going to pay cash, which to me, would have been best for them, but I guess they run their business a different way. I went because it's woman owned and saw some great reviews. I'm disappointed to say that they're not all that interested in providing a job for a woman. They make their money. I'm just one person. I wish them the best. Just not with my money.

This is not my first time using Pronto Body shop. I was a victim of a hit and run and there was…read moredamage to my truck. I already knew who to call. Tiffany and her crew are experienced, and knowledgeable. They kept me up to date on the progress of the repairs and dealt with the insurance company to get the work done in a timely manner. Ladies if you're worried about how men take advantage of women when it comes to car stuff, that won't happen here. Woman owned and Tiffany takes care of everyone. My truck came back looking as if nothing happened.

What a great little body shop!…read more I was referred to it by a friend because I needed someone to take out my minivan captain's seat and install a new seatbelt. My son had gotten stuck when the buckle jammed and we had to basically destroy the mechanism to get him free. I checked with Mazda and they apparently had a recall for seat belts about my car before and they said that it was out of warranty since it's been over 6 months of the recall or 3,000 miles. The local Mazda dealership said it would take a week to get an appointment to diagnose it, which would cost $75. Then parts (maybe $120+) and labor. We couldn't wait since it was a safety issue, so we ordered the buckle directly and it was cheaper due to Black Friday sales ($60) and labor was very inexpensive because they had it done in 15 minutes! This body shop was so clean and orderly. They had wifi, a coffee maker, tv (wasn't overly loud), a mini fridge with water, and it was so pleasant inside. When workers would come in they acknowledged you before heading off to grab something. I was greeted not only by the workers who directed me to the office, but also very promptly by the office manager. They told me their workers were out to lunch and if I could come back it would be shorter so I came back and instead of waiting an hour, it took about 20 mins. I would definitely come back if I needed to get something non-transmission done, like windshield wipers (which were for sale), or getting my lights restored, to bodywork or a paint job for my car. They also specialize in hail damage from windshield repairs to dents. Check them out and support local! Top Shop Body & Paint (915) 321-3131 5347 N Mesa St, El Paso, TX 79912 https://maps.app.goo.gl/RtgV11d8Lvkikrnr7

I got into an accident and took my car to top shop because the reviews were spectacular and they…read moresaid they would take care of me because I went through insurance, they took 3 weeks to fix my car and when they finished the door was an inch higher than normal, the door dropped when opening it the gap between my door and front panel and the paint was dripping and had orange peel in it. I brought all of this to the "manager"s attention (he wasn't a manager as I found out later on) and he said they would fix it, the next day I can to pick it up and the gap was still there and the door trim was still high and I again brought it to their attention and they said for me to talk to my adjuster and find somewhere else because they did all they could and that they work on brand new cars straight off the lot and they know what they are doing because the manager has worked at Rudolph and other places so he knows what he is doing. When I went to leave my car was left dead and when they jumped my car they blew something in my electrical and caused a huge problem with my key and the car itself. As I drove home I noticed they cracked my start button by dropping something on it, my plastic by my shifter gear was chipped presumably by the same thing happening and my car was incredibly dirty in the inside. If I could give negative stars I would I will never ever bring another vehicle to this shop again, they only care about people that have money like the Porsches outside and the expensive cars they supposedly work on, if you are gonna go through insurance for any reason avoid this place bc they will charge the insurance alot and give you the bare minimum work.

Great work and affordable prices .Did work on time.i highly recommend him to anyone, look no furtherread more

I got three estimates for repairing the front bumper on the passenger side of my Honda CRV. All…read morethree estimates had identical parts, part numbers, and hours of labor to do the repair. Same computer system for all three. Cost for parts and labor for the first estimate was inflated by about 30%. The markups for the second estimate were not as much, but still high. I read the reviews for Sergio Lewis Body Shop, had three personal recommendations, and the repair cost was much lower than the first two estimates. My bias is to work with local businesses whenever possible. Norma Jean was wonderful to work with and I will not hesitate to recommend them to anyone. Customer service and quality work are superior!

I had encountered a hit and run incident with my truck being parked and the vehicle just driving…read moreaway. I came here and paid out of pocket. prices are good and just. In doing so they offered to paint the entire front end of my truck for free! Definitely recommend coming here. The final product of their work is also amazing, didn't disappoint at all. They also get the job done in a very timely manner which is a plus! Thanks guys!

Came in for paint and install on some fiberglass quarter panels and they did a hell of a job on it,…read morelooks great with the 2k clear coat! Guys did a hell of a job too working with me and for a great price.

Our vehicle was repaired on January 2025, Shamaley did an amazing job! We could not be happier with…read morethe work they did. We had gotten quotes from different colisión centers but Shamaley gave us the best rate. Even if they charged more we would have picked them regardless based on our customer experience. We worked closely with Gio, he was kind and knowledgeable, although we missed his call he followed up even after the repair was completed. They specialize with Porsche vehicles so we knew we could trust them, they were able to fix the nasty ding on our door. The repair only took a couple of days, upon returning our car they had washed it and cleaned the interior. It smelled so good! They turned an unfortunate event into an amazing experience. Plus Enterprise is in the same building!

Since new management took over, Shamaley Collision has undergone a remarkable transformation. The…read moreteam is professional, friendly, and truly dedicated to customer satisfaction. My car looks brand new thanks to flawless repairs and quality workmanship. Highly recommended--five stars!

Overall great experience from Jorge and his team! High quality repair at a fair price. I reached…read moreout about a front bumper repair and the response was almost immediate any time I had a question. Jorge kept me informed, went above and beyond, and I will be a return customer for any future repair needs.

These guys are great. I had a rental trailer that was badly dented around one of the wheels (a…read moretruck with extra large wheels climbed and clipped side of my trailer while changing lanes, apparently racing, but also speed away). These guys are craftsmen, taking out various tools, fixtures, ropes, and rubber mallets to remove the dents. I was amazed at the results. Almost like new. I ended up tipping them 2x the amount charged for the services.

my car was involved in a rear end collision. I was referred to the body shop by the insurance…read morecompany....and I can definitely say they deserve more than 5 stars!!!! excellent customer service, (Ray), timely repair, excellent work, and when I picked up my vehicle it was cleaner than I've ever seen it. I recommend them 110%.

When these guys finished with my car it looked better than when I bought it new 4 years ago. As an…read moreengineer, I was impressed with how thorough their initial analysis was and chose them even though their quote was one of the highest. I was not disappointed. Their quality was excellent and they actually came in under their estimate. This is a great shop.

(2018) I was in a moderate accident in February. The other car drove away but unfortunately my car…read morewould not move. While waiting for the tow truck to arrive I called around body shops and searched various user review sites. Being new to El Paso I chose the one I found with the most descriptive reviews: Southwest Body Shop. I called ahead and sent pictures to the owner, Jesus, who was quick to respond. So I had the tow truck driver take it here. The process was pretty straightforward from there; where my insurance was actually the one lagging behind. The body shop had identified the issue and told me what they found damaged with my car within 24 hours whereas my insurance took a week to send a representative to see the car. After my insurance got their lives together the body shop began ordering the parts and the repair was underway. They kept me updated with daily phone calls, because I was antsy about my car, and couldn't wait to get it back in my hands again. The owner himself even sent me pictures of every part they replaced! TL;DR: Great communication, friendly staff, and descriptive updates about repairs from first contact to receiving my car back.

I'm very happy with my experience, they were very fast, efficient, and professional. They gave me…read morecourtesy calls throughout the entire process and the trailer came out looking exactly as I'd hoped. My endorsement I would recommend to anyone!