EVERY WOMAN SHOULD TAKE THEIR CAR HERE........EXCELLLENT SERVICE! CUSTOMER FOR LIFE. AS A WOMAN, I…read moreREALLY LOVED WORKING WITH TIFFANY MENEFEE, SHE WAS PROFESSIONAL AND ALWAYS KEPT ME INFORMED. NOT A SINGLE REPAIR WAS TAKEN WITHOUT MY APPROVAL OF THE EXPENSE. COULD NOT BE HAPPIER!!! I had looked at reviews after my accident and based on their Google reviews I chose Pronto Body Shop. I recently had my white Ford Focus towed to their shop in August 2024. Laura was really nice and got the paperwork started. Unfortunately, my insurance decided to total the car based on its age. I decided to go ahead and work on the vehicle instead of releasing it to the insurance and having the car junked. I proceeded working with the manager, Tiffany Menefee, who truly made me feel like she understood my financial situation. I was given two estimates, one to make the car drivable and the other for cosmetic repairs to the vehicle. This was done so that I could determine financially whether I could proceed to the next step. They were careful to select salvaged mechanical parts that were in good condition to keep my expenses low. They also worked in stages by first addressing the mechanics and drivability. They did not want to remove any of the damaged fiberglass paneling incase I could not financially proceed to the estimate for body work because it would have been impossible to get the fiberglass panels back on due to them being bent out of shape. They worked methodically to ensure that I did not exceed the mechanical drivability estimate, not only did they not exceed the estimate they had provided but the total actually fell under the estimate. This is how businesses should be run! No surprise overages where you feel taken advantage of. Because of their dedication to details and constant communication to verify any changes or charges I was able to proceed with the additional body work. Everything together was still under the estimates I was initially quoted and the work was excellent. As a woman, I have been made to feel ignorant by some mechanics when I have struggled to ask technical or mechanical questions. I have felt their impatience with my lack of knowledge. However, I was never made to feel that way by Mrs. Menefee. She went over every detail step by step. Every question was thoroughly explained in a way that I could understand. As a previous insurance adjuster, she explained how to proceed with my insurance and the process of obtaining a salvage title. I felt like she treated me like she would have treated a family member. She was patient, understanding and walked me through the whole process. I could not say enough good things about her or Pronto Body Shop. As long as she is there I will continue to take my cars there.

I stopped by to see if I could get a quote. A young lady took us out and looked at my car. I wanted…read morefull paint job with the kinks fixed and some extras added. She took several photographs and it seemed like she really was looking at everything to get something going. She said she'd call me back. Never got a call back. I'm not sure why I never received a call back, but it didn't seem feel like they wanted my business. I was going to pay cash, which to me, would have been best for them, but I guess they run their business a different way. I went because it's woman owned and saw some great reviews. I'm disappointed to say that they're not all that interested in providing a job for a woman. They make their money. I'm just one person. I wish them the best. Just not with my money.

This body shop was recommended by one of the Hoy VW employees and they did not disappoint…read more The estimate scheduling was easy, the owner took care of everything for us. Dropped off the vehicle and it was ready in 2 days. I cannot even tell where they repainted the gas cap cover, it is all so smoothly blended in. It was about $200 less than what the dealership had wanted. Very pleased with the service and the quality of the work.

David is absolutely amazing and his staff did a first rate job on my KIA. I strongly recommend this…read morebusiness to anyone who needs their vehicle repainted. Polite, helpful and friendly staff

Went there for a dent on the back of my truck bed. The owner is very friendly and knowledgeable…read more Was able to make like truck look like new. I would highly recommend this place.

They did exactly what they were supposed to do and did it ahead of time. Joe was very personable…read moreand professional. He talked me out of getting an entire paint job that would have cost me thousands of dollars more,and instead recommended a smaller portion of my truck to get painted and have the rest lightly sanded and polished. The results came out great. I highly recommend this business to active-duty soldiers and veterans. This is a reputable business that will deliver on what they promise and will not try to take advantage of you.

They're working is Great! They've completed two paint jobs that are perfect! On the motorcycle it…read morewas a custom paint job! I recommend Edgar completely!

I got into an accident and took my car to top shop because the reviews were spectacular and they…read moresaid they would take care of me because I went through insurance, they took 3 weeks to fix my car and when they finished the door was an inch higher than normal, the door dropped when opening it the gap between my door and front panel and the paint was dripping and had orange peel in it. I brought all of this to the "manager"s attention (he wasn't a manager as I found out later on) and he said they would fix it, the next day I can to pick it up and the gap was still there and the door trim was still high and I again brought it to their attention and they said for me to talk to my adjuster and find somewhere else because they did all they could and that they work on brand new cars straight off the lot and they know what they are doing because the manager has worked at Rudolph and other places so he knows what he is doing. When I went to leave my car was left dead and when they jumped my car they blew something in my electrical and caused a huge problem with my key and the car itself. As I drove home I noticed they cracked my start button by dropping something on it, my plastic by my shifter gear was chipped presumably by the same thing happening and my car was incredibly dirty in the inside. If I could give negative stars I would I will never ever bring another vehicle to this shop again, they only care about people that have money like the Porsches outside and the expensive cars they supposedly work on, if you are gonna go through insurance for any reason avoid this place bc they will charge the insurance alot and give you the bare minimum work.

I had encountered a hit and run incident with my truck being parked and the vehicle just driving…read moreaway. I came here and paid out of pocket. prices are good and just. In doing so they offered to paint the entire front end of my truck for free! Definitely recommend coming here. The final product of their work is also amazing, didn't disappoint at all. They also get the job done in a very timely manner which is a plus! Thanks guys!

Never take your car there they stold my Mercedes from that body shop tury is a p***ce of sh*t took…read moremy car there the first time he painted it then took it again a year later because the paint was chipping off the headlights and thats when he decided to steal my car and take it to juarez. Tried to tell me to call my insurance hahaha. Please never take your car there

This is the best place for collision damage to go! Armando and his family have been doing a…read moresuperior job for El Paso citizens for generations and it shows! Skip the big corp. brands when it comes to auto collision and insurance claims, and go to someone who WILL fight for you and has a team of QUALITY work and skilled employees!!

Don't take your car there my bmw has been just sitting there since may after we paid him to paint…read moreit, He promised many times, gave different dates it would be done. Even his workers said that is how he is he will do insurance claims in a month but if your paying you wont see your car in months. That place all they do is drink. We giviin him so much business through insurance claims we won't go back and no have to take him to small claims court. Please don't go I can prove to anyone that he is a joke or a drunk and won't keep his word. If I could give him a negative star i would. He got my hopes up too many times.

Great work and affordable prices .Did work on time.i highly recommend him to anyone, look no furtherread more

I got three estimates for repairing the front bumper on the passenger side of my Honda CRV. All…read morethree estimates had identical parts, part numbers, and hours of labor to do the repair. Same computer system for all three. Cost for parts and labor for the first estimate was inflated by about 30%. The markups for the second estimate were not as much, but still high. I read the reviews for Sergio Lewis Body Shop, had three personal recommendations, and the repair cost was much lower than the first two estimates. My bias is to work with local businesses whenever possible. Norma Jean was wonderful to work with and I will not hesitate to recommend them to anyone. Customer service and quality work are superior!

I'm always afraid when something goes wrong with my car. I'm a single woman and just moved here. In…read morethe middle of 100 degree weather the aircon gave out and I researched auto repair places. Eddie and his guys identified the problem showed me pictures and had the car ready in two days, no holding information back, no hidden costs just straight up quality service. I'm entrusting my car to these guys. So happy I found them!!!

Got a $2000 estimate for a job done for $200. Out of control, pricing on auto repairs. DIY your…read morerepairs, it will stop the abuse from these shops.