1 star is a compliment to this place. Look if I can give 0 STAR then I would.
I am going to try and keep this professional.
I have a 2012 Camry that I bought from online Auction last year, was front end damage, fixed it at home, the time was right to finally get it completed, I took it in to get painted and fix the gaps. I got plenty of offers from shops ranging from 450 to 1500. I talked to the owner of the place, he looked at the car, I told him what I wanted, he said DON'T WORRY WE WILL TAKE CARE OF YOU, have the car painted and gaps fixed. I dropped the car off on a Monday and I was told to pick it up the following Tuesday. I get a call from them on Thursday, they apologized because the car is going to be late Due to XYZ and will be ready Saturday the following week.....NO PROBLEM.I extend my rental car. I stop by the following Thursday, and I am told that its not going to be done until the following Tuesday due to XYZ....NO PROBLEM. (notice a pattern here ?)
I again extend my rental car and once again assured that all body work is done and just needs paint. they even show me my car, which had my front bumper removed. I pointed out a few things that are still the same, oddly enough after I was told all bodywork is done.... the manager said OK we will get it done. thank you sir, have a good day, Great.
So finally Tuesday, I go to pick up the car, they tell me the car is done and in the back, great finally, I go to the back to find the car painted poorly( white gaps that are noticeable by the other body shop that I had to take it to after to fix it again, apparently due to dirt or something, ), the driver door window trim on the outside is broken, with the bumper sticking out on both sides and ALL the GAPS are almost the same way when I gave them the car. I am told that, SORRY WE TRIED BUT......, We cant fix it, due to it needing parts (Core support and apparently the apron). Hold on, If it needed parts and you can not fix it why not tell me? you have my phone number on file and I stoped by....? why not give me a quote before you painted? why paint it not fix it ?
for example hey sir we can paint it but we cant align the gaps due to XYZ and this is how much it needs if you like ??? is this unreasonable ?
how about when the manager told me the body work was done when I walked in the week before on Thursday?? then I am told by the MANAGER that the deal was not made with him and it was made with the owner, The owner explains that they tried to fix it and couldn't because the car needed parts...yadayadayada.... I am angry at this point and don't want to lose my cool so I walk away to go grab the money to pay them, the manager takes over and the owner leaves me and starts talking on his phone... NO PROBLEM..................................
how much to fix I needed it fixed? the manager says you have to pay us double basically to fix it, oh and BTW we cant fix it right now we are so busy, drop it off next week on Monday and pick it up on Friday.....
look I am sure one of them is going to read this review and start telling me how they are right and I am wrong for XYZ, good luck.
Am I at fault for being this lenient with them ? YES. Am I wrong for trusting a business in my community that I literally live 2 miles away from ? YES. Are they at fault for not honoring the deal? YES
Am I happy with the results? NO. what do I want from them to fix this????
If i can get my money back minus the paint they used (not including the labor) who am I kidding this is not going to happen.
if you want your car done right, DO NOT come here.
If you want to be taken advantage of and have a headache, you have found the place. maybe you will have a different experience I hope.
save your money and time and take your business somewhere else.
Why no pictures, I don't have pics after I picked it up from them that night as I took it to another body shop imminently the next morning. read more