it is HORRIBLE for thepets they are selling. the Guinea pigs are stuck in a locked aquarium and…read moremost are alone which has been OUTLAWED in sweden because it's cruel. they are social creatures! not to mention the prices that ensure they are stuck in their hell longer. PetSmart please stop the cruelty!

We typically use them for grooming purposes so that's what I'm reviewing. Prices are comparable…read more It's always easy to get appointments when I need them and our dog comes home clean and happy.

Went to this PetSmart a few months ago, and found a female betta that was missing an eye…read more Thankfully it looks more like a birth defect and not an injury. After showing a staff member I'm pretty sure she had no idea about this specific fish and its deformity. And after we proceeded to the checkout counter she told us we could instead adopt it (take it for free) despite the fish being displayed at full price previously. Firstly I want to thank the worker because her offer showed that she cared for the needs of disabled animals. But secondly I wish the workers had more care for their animals, like atleast knowing they exist instead of just marking them at whatever price they're told, sitting them on the shelf and never giving a second glance. Lisa (the one eyed betta) is alive and well. I put a photo of her today

We purchased our first cockatiel from this PetSmart one year ago, and she is still healthy and…read moredoing very well in our care. We currently have two healthy cockatiels at home and take caring for our birds very seriously. Recently, we purchased a budgie from this location. Sadly, the bird became sick and died only 13 days after we brought it home. This was heartbreaking, especially for my wife, who had already become attached to the bird. We informed PetSmart about what happened and received a replacement budgie according to the store's policy. Unfortunately, we soon became concerned that the replacement bird was not healthy either. After losing the first bird, we did not want to wait until something worse happened, so we responsibly returned the second budgie while it was still alive. When we later tried to purchase another budgie, the store manager refused to sell one to us. What bothered us most wasn't simply the refusal. It was the way the situation was handled and the implication that we were somehow not responsible bird owners because we had reported the first bird's illness and returned the replacement bird. I repeatedly asked the manager to explain the specific reason for refusing the sale, but she would not give us a clear reason or put the reason in writing. I directly asked whether we were banned from purchasing birds from PetSmart. She said no and instead told us, "We just don't want to sell the bird to you today." We even offered not to return the new bird because we wanted to make clear that we were not trying to abuse the return policy. The answer was still no. I absolutely support PetSmart refusing an animal sale when there is a legitimate concern about an animal's welfare. But if management believes a customer is incapable of properly caring for an animal, they should be willing to explain what that concern is. Instead, we walked away feeling as though we had been blamed for what happened without anyone explaining what we supposedly did wrong. That was particularly hurtful because our first cockatiel came from this exact same store one year ago and remains healthy in our care, along with our second cockatiel. My wife was already extremely upset after losing the first budgie. Having our ability to care for birds implicitly questioned afterward made the experience considerably worse. I hope PetSmart management reviews not only how this situation was handled, but also the health history of the birds being sold at this location. We are not claiming to know what caused either bird's health problems. We simply expected our concerns to be taken seriously and to be treated respectfully rather than made to feel like irresponsible pet owners without being given a clear explanation.

We couldn't be happier with the boarding and grooming services at PetSmart! We have both a golden…read moreretriever/lab mix and a poodle, and finding a place that excels at both grooming and boarding can be a challenge--but this team hits it out of the park every time. We keep our poodle "doodle-y" looking and don't like it when he gets a true poodle cut (iykyk), and the groomers always do an incredible job listening to what we want. Our pup looks adorable after every appointment! I reviewed boarding before in a previous review, but as always, the staff is welcoming, attentive, and treats our dogs like their own. When we pick them up, they are happy, healthy, and tired in the best way possible. Highly recommend PetSmart for anyone looking for trustworthy grooming and boarding services. The staff truly goes above and beyond for our fur babies! Tip: if your dogs have never been boarded there, try the "day camp"first! That's where they play when boarded, too.

PetSmart on Sawmill Road is a typical big box pet supply store. They offer services to pet owners,…read moreincluding some veterinary services, and here you can purchase a variety of foods supplies, bedding, materials, and many of the things you need to keep your pet healthy and happy. There are a wide variety of items, and foods, and treats that are regularly in stock. Toys, leashes, training, aids, and grooming supplies all are readily available. you can also find food bowls, water dispensers, crates, and carriers all available for purchase here. Ample parking is available in front of the store, and carts to help get the things that you purchase to your vehicle efficiently.

Very pet friendly. Great grooming on any age pet. Super patient. Lindsay is the best.read more

We decided to go local with our furry friend and we definitely made the right decision. At the time…read moreof our initial contact the COVID-19 restrictions had begun so we had to keep moving our date around. Communication during that time was fabulous! We played phone tag a couple of times but that's to be expected in a crisis like that. We finally took our boy for his appointment now that they're reopened and nothing but good things. I'm pretty sure pur furry friend enjoyed himself a ton more than he did at PetSmart.

I was referred to Fur The Love of Dog after a few tries at grooming my puppy at a name brand pet…read morestore. The first visit at Fur was not pleasant for my puppy or the grooming team, so Tasha suggested that we set up practice sessions with him to help him to get more comfortable with the process. He had a few practice visits with Tasha and had his 2nd grooming session today - with a lot better outcome! I can't thank the team en for taking good care of my fur baby and making him look so handsome!! The patience given to Smoky is amazing and I have found my Furever groomer!!

The staff is very good, and regularly send pictures of my babies when I am traveling. My dogs love…read morethis place. Highly recommend.

Disappointing first visit. They require multiple evaluations for first boarding at your expense and…read morefor first visit which was 3 hours only they charged $25, I was told $15 over the phone. I dropped off my dog with a female, on pick up, a male gave me a report how my dog was aggressive and possibly a not a fit for boarding which is not like my dog at all; he is the sweetest, then the female shows up and gives a different review, no thanks, very inconsistent and hence untrustworthy. Also, I noticed only one person watches over one area of dogs and also handles the front which leaves multiple dogs unsupervised together and doesn't seem safe. My dog smelled disgusting after 3 hours of being there which tells me they don't clean as often as they should.

We boarded both our dogs for 4 nights while we went on vacation. One of our dogs was injured during…read moreplay time. They contacted us right away. Took our pet to an emergency vet, waited with him for 6 hours then proceeded to take such good care of him with 4 different meds and sending us updates and pictures so we could see he was doing better. Lydia took such amazing care of him and personally texted me regularly on his progress. We have always had good experiences with them for boarding and daycare but this time they went so far above and beyond.

They always take such great care of my springer spaniel Callie! She comes back looking amazing and…read moreis not stressed out. And the most recent time we were there, they went above and beyond to also take care of my 2 year old human child as well! They truly care about the pets and the people they serve!

Lexi and her staff are always polite and professional. My dog Bodhi is always greeted warmly when…read morewe arrive and looks great when he is done with his haircut.

Long time customer. My dog Toby is always happy to visit. Customer service is always excellentread more

NEVER ORDER ONLINE FROM HERE - I placed an order online, at the payment portion, I got the infinity…read morecircle, no confirmation # or any sort of affirmation the order was successful. I started the order again but was unable to place as now one of the items was out of stock. I placed the order with Hilliard store, went through fine. Next day I get a call from the Delaware store, they billed me and could not (or would not) credit the amount billed. It SHOULD have been removed when the "order" was not picked up within 2 days - still charged and have to dispute with my credit card company.

I need to be middle-of-the-road for the stars as Conner and Becky, two of the techs I am familiar…read morewith, are commendable in their duties. Dr. Kaser, however, will only do exactly what he wants, and he let it be known that he "does not want to be a third wheel in the care of Harry", my 13 yo Pomeranian. I chose this practice blindly since I was moving almost next door to them, up from Worthington OH to Delaware OH. One of my first questions to him was to ascertain if he was willing to be our primary vet when Harry's care came under a cardiologist at OSU. All cardiologists will diagnose and determine the medicines necessary, blood tests, etc. that are to be turned over to the primary vet for carrying out the orders from the cardiologist. This is common practice. Dr. Kaser is not interested in being a part of a team effort to keep my dog alive and has said he does not want to be a part of anything to harm my dog. Well, withholding critical tests and refusing to prescribe per the cardiologists requests, in my opinion, is harming my dog as long as I choose to stay, which I will no longer darken his door. Harry, a 13 yo Pomeranian, has been to OSU Cardiology/ER twice since July and COVE ER 5 times and each time came back with progressive heart issues that require targeted medication and blood work. Now I am stuck here in mid winter with no place to go since the places I've called are not taking new patients right now. So COVE generously will take Harry in for his required blood work to determine if he is taking the medicine at a safe level, and when weather breaks I will have to drive almost 20 miles to his old vet in Worthington - The Vet Clinic - who have stepped up for Harry's care on numerous occasions when Dr. Taser would not intervene on Harry's behalf. If you do not ever think you will require a specialist for your beloved pet, then this would be the place to go - as I said, Conner and Becky are superb techs and Harry loves them. But if you someday think you will require a Team, go elsewhere, as there is no "I" in TEAM.

Family member took their dog here. This place is amazing!!!!! My family member called over 6 places…read moreand they would not squeeze their sick dog in. Even the vet they usually go to denied them! but they finally saw this place recommended In a Facebook group and this place said yess! They made time to squeeze their dog in. They saved her life I would say!!!! They explained the conditions very throughly and answered all questions. They did a great job of care and they didn't give up when a test came back negative and dug for answers which is amazing!!!!They are the best and I recommend them to anyone and now they will continue to see this vet! They truly care about animals! They are very affordable as well!!!

Took our dog Londo for emergency treatment last night (12/27/23). They were the closest vets open…read moreto our friend's house in Howard, OH. Took about 40 min to get there, but boy, were we grateful!! The staff were very attentive and polite from the get-go. They made a great first impression on us. They immediately took Londo back to be examined. Their billing schedule, and everything was explained straight up in advance, and they even provided a private room for us to compose our thoughts and fill out paperwork. The vet put us at ease with her candor and her expertise. The place is very neat and clean and well cared for. It's obvious to me that the staff really cares and is really keen to work with animals in need. We were there for around 2 1/2 hours in total. Londo was treated very professionally and sent home with medication and clear instructions. I highly recommend this facility for your emergent veterinary needs.

It cost us almost $500 for them to tell us they think our dog has a mass in the back of his mouth…read morebecause we couldn't pay the 1100 they wanted, so we gotta go find a vet to do a biopsy on the mass they think he has, they only got a peek in his mouth please make that make since, they did give him antibiotics which we payed for,no test no X-rays nothing,