It's never ideal to have to bring a pet for emergency care, but it helps when the people genuinely…read morecare about the pets, their people and each other. My experience at VEG was as good as a late night vet visit could be, and better than the experience at the regular vet, if I'm honest. Ginger was seen as soon as we walked in. The facility was very clean and I loved the open space concept. Everything was very transparent and I didn't feel like anything was being recommended or decided behind my back. The staff would check regularly on all the pets and demonstrated so much care. The staff presented me with various care options with no judgement or pressure to choose a treatment plan throughout the process. They even offered snacks and drinks while I waited. They weren't in any rush to make us leave, and even helped get Ginger back in my car as it was super icy outside. I will absolutely recommend VEG to anyone in need of an emergency vet.

Coming home about 2 weeks ago on 270 a car just ahead of his clipped a dog. Traffic came to a…read morestop, the dog was terrified, limping, and bleeding. Several great samaratins got out, stopped traffic altogether and saved the dog from running/limping out in front of a car. My wife and I work with a rescue and we scooped the dog up, put him in the back of our car and brought him here. This place was amazing. They came out, got him out of the car, sedated him, calmed him down, talked to us for as much detail as we could give. Thankfully he was tagged and chipped so we called the # on the tag. They were amazing to both of us and more importantly the dog we brought in. If either of our dogs ever need emergency care I'll be taking them here. An incredible place from top to bottom.

My puppy was throwing up and it had not subsided so I decided to take him to VEG it was 5am…read moreweekend. The place is very clean, state if the art, everyone's friendly and the way they took care of him and others was just special. They were quick and all was well with a few meds. I highly recommend.

They are amazing!! They saved my dog Duke and were so kind and loving. Cannot recommend them enough…read morethank you for all you did to help my Duke bear!

Came in for a non- urgent yet unscheduled bandage change- and we were SO GLAD we did. The wound was…read moremuch worse under there than we suspected, and the Dr. recommended leaving the bandage off - of course giving us options as all good vets do. And we followed her recommendation- I'm so very thankful we came here!!

After reading so many positive reviews when researching emergency vet services, I am so glad I…read morechose PAWS. My dog was experiencing GI issues that worsened over the holiday weekend. I wanted to rule out anything serious and get any necessary meds to make her more comfortable. I was able to fill out a form online and get "in line" with the approximate wait time and how many patients were ahead of us. From the time I made the appointment to the time we had what we needed and walked out the door was little more than an hour. Top notch patient care, along with clean and comfortable space. I was shocked at how affordable the bill was including exam and meds. Highly recommend and I will no longer hesitate to take my dog in for emergency services for fear of cost!

We had to visit this emergency vet twice in two days. I can't say enough good things about this…read moreplace and the staff! The location is convenient, being right off 270 is nice. Zachary was amazing, the first visit we had to wait awhile in the car. Zachary came out and made sure that my dog was still doing okay. He is so nice, treated my pup like his own. The other receptionist was amazing as well, I sadly didn't get her name to mention in this review. We had Katie T. As our assistant for the doctor. She was great with our pup. Both doctors we had were great as well. I'm happy to say we will be returning as a patient.

New to ohio just got a puppy and Not coming back here. There was a younger blond girl that was…read moreapart of the front office staff and the people in the back / technicians who weren't bad or tried to help. But the manager was crazy disrespectful when I told her to chill out and not have an attitude and then I mentioned wanting to talk to someone else after going in circles for a few minutes and her getting more hype or excited about it. Had the audacity to tell me to go somewhere else because she was corrected on the type of customer service she was providing. Mind you i was already waiting 3 hours. Never in my life while obtaining service from someone have I had someone say something disrespectful like that as if I didn't already pay you you and as if another vet was open on a Sunday after 3 hours of already waiting. It gave entitled snobby behavior. New to ohio just got a puppy and Not coming back here. There was a younger blonde girl that with glasses was apart of the front office staff and the people in the back nurse / technicians who weren't bad or tried to help. But the manager was crazy disrespectful when I told her to chill out and not have an attitude and then I mentioned wanting to talk to someone else after going in circles for a few minutes and her getting more hype or excited about it. Had the audacity to tell me to go somewhere else because she was corrected on the type of customer service she was providing. Mind you i was already waiting 3 hours. Never in my life while obtaining service from someone have I had someone say something disrespectful like that as if I didn't already pay you you and as if another vet was open on a Sunday after 3 hours of already waiting. It gave entitled snobby behavior. Don't apologize or even try to escalate the situation and say "that was not my intention". Coworker with brown hair was 10-20 feet away trying to co-sign she wasn't having an attitude. Of course in that situation, I would try to back up my friend or boss too. Not only did I not ask the coworker for her ad libs from 10-20 feet away but it was it not making the situation helpful. Because I asked to speak to someone else since we weren't on the same page you are gonna tell me go somewhere else. The audacity. Do you treat all customers like that? Aside from that my dog for now appears to be doing better.

After our three legged, two year old Doodle dislocated her remaining back leg, and we were referred…read moreto Dr. Dyce and his team at OSU for a total hip replacement. Dr. Dyce is an expert in this area, and books out pretty far. However, our situation was dire enough that we were able to get an appointment within weeks of me calling. Dr. Bryce gave our girl a titanium hip, and at her three month follow-up she was cleared for supervised playtime with other dogs! The compassion, communication, expertise and honest opinions of doctors and staff here were greatly appreciated. They gave us hope, and made it possible for our girl to live free of pain and full of life. We will be forever grateful for the pros at OSU!

This is a world class veterinary Medical Center attached to the veterinary medicine school at Ohio…read moreState University. They service both companion animals & small animals, as well as having a robust large animal practice. The emergency facility is open 24 hours a day, and has on several occasions been my go to late at night or other times when my veterinary clinic of choice is not regularly open. The staff and students of this teaching facility are concerned, knowledgeable, and compassionate.

The wait time was absolutely insane. My dog had a stick lodged in the back of her throat, and after…read morespending 8 hours at MedVet, they still failed to find it. I ended up discovering it myself once we got home. Additionally, some of the front desk staff showed a complete lack of empathy and did not take concerned pet parents seriously. I witnessed one woman bring in her dog--she was clearly distressed and spoke English as a second language--and the front desk employee made no effort to treat her or her pet with kindness. The interaction was dismissive and lacked basic compassion. Overall, this was an extremely frustrating and disappointing experience. I strongly recommend going to a different MedVet location. The front desk staff here seem overwhelmed and in need of a break, and unfortunately, it shows in the level of care and compassion provided.

I had the absolute worst experience at MetVet Hilliard this week when my cat Rémy was vomiting and…read morehad diarrhea. Their staff does not listen AT ALL. From the moment I walked in, no one even took me seriously. They asked me why I brought him in and I told them gastrointestinal issues. They asked if he was urinating and I was like "ummmm maybe?" The person at the front desk called for a tech "stat because the cat isn't urinating." We get into a room and they come in a few minutes later after examining him wanting to ask some questions. I told them another cat in my house had just had gastrointestinal issues and been sick (brought it home from the vet's office the week prior we think). That wasn't even a question in their mind. The doctor who came to talk to me wanted to focus on "stress at home" and asked about his litter box and food. Then brought out an estimate for $1200 to have an x Ray and bloodwork done even though he had JUST had his wellness check at the vet within the last month and he was given a clean bill of health. They said "well things can change in a day." Ok fine - you're the professionals so I trust you. Nearly two hours later they come back and inform me that the bloodwork was normal and his x Ray was negative for blockage or abnormalities in his abdomen (thank goodness!) but said they could keep him and hospitalize him and send him for additional testing with an internal medicine doctor if I "really wanted to get to the bottom of things." They gave me NO answers and guidance about what was likely the problem and the doctor actually said "it could be cancer. We don't really know," and urged me to hospitalize him for what I'm sure would have been thousands more. I opted to get them to give him subcutaneous fluids and an anti nausea medication so I could take him home and pursue care with his primary vet. Turns out: virus. Thanks for the nice scare throwing out cancer for a 5-year old healthy cat with normal bloodwork and exams. Way to live those core values of caring about your patients and customers. I will NEVER use MedVet ever again. It is the biggest ripoff and runaround.

Think of this as an animal urgent care or ER. I'd been to another location years ago and had a…read moregood experience, and when I took one of our dogs to our vet today for a concern he recommended coming here immediately. They weren't busy around noon on a weekday. We got in, they got the docs my vet had sent and examined her, and things were just as bad as our vet had suspected. We had hoped for an overnight stay and a treatment plan, but it just wasn't going to help much. The staff were very empathetic and patient while we figured out what we were going to do. Sweetie came in to be with her while I picked Kid K up from school. The staff also made sure to take kid concerns into account. They're open 24 hours, and not every visit is going to end like this. We'll keep them in mind for the next time the vet is closed and one of the other dogs does something like eat grapes.

This was my second experience with taking a pet here. The first was a bit more positive with my…read moredog, even though I came home with no answers or explanation and a lot less in my bank account. The most recent visit I took my cat for an unknown medical emergency at around 6:30 p.m.. She was alive, but unresponsive. They immediately started triage, but they absolutely didn't have a clue and were more concerned with paperwork and getting their money. While the staff was initially compassionate, it was ALL about money ... and they got a lot of it even though my cat ended up passing away. When I left, she was hooked up to many tubes and monitors with assurance of one on one care and monotoring throughout the night after admitting her. I returned several times throughout the night to check on her and then left for the night after they admitted her around 9:30. I decided to return for a surprise visit around 10:30 to sit with my cat only to find the monitors had been removed and she was unresponsive with staff performing CPR. They made me wait to go back to see her and I believe they were scrambling to come up with an adequate story. When I questioned them as to why the monitors were removed, they struggled for an answer. She was laying on a bare table with no blanket as if the table had already been cleaned. The vet (and I use the term loosely) told me that she was doing much better with her eyes open and was responsive with her vitals back to normal, so that's why they removed the tubes and monitors. Somehow, none of this made sense. Why is she now dead? I think they removed the monitors the minute I left and were unexpectedly surprised when I made a late night visit. They collected nearly $5,000 for their services, including a consultation fee with another Med Vet location and a fee for unforeseen circumstances. As it turns out, this fee was for cremation services. The bill was collected and paid up front and my cat passed about four hours after arriving in their care. I will never trust them again and events indicate they dropped the ball the minute I left. DO NOT take your beloved pet to this facility. It's just a money pit that takes advantage of your emotions at a vulnerable time. I am devastated by this loss and I am convinced she could have been saved with proper care. They were the closest facility and time was of the essence. I realize pets can die, but their explanation just doesn't ring true. They are nice people, but completely incompetent. I am sure none of this can be proved, but someone should be held accountable. Total hacks. UPDATE: MedVets has credited by account back $1744 ... much appreciated, but bottom line ... my cat is still dead under what appears to be suspicious circumstances.

My dog was choking on a piece of food and have it very labored breathing. They were quick and…read moreattentive when I came in. He seemed to have passed what was caught just before I walked in, but I still had them check him out. The triage nurse was great and reassuring.

Dr Emma Lasley misdiagnosed my dog due to age discrimination even though I repeatedly told her my…read moredog had ingested half pound of chocolate & was suffering severe symptoms of chocolate toxicity which could be fatal. As soon as I told her my dog was 13yrs old, she told me it was NOT chocolate toxicity & after an ultrasound she told me that my dog had a very large tumor & only had days to live. She gave me expensive prescriptions to "keep my dog comfortable," which made my dog so out of it that you'd believe she might be dying. What my dog needed was IV fluids to dilute the theobromine & caffeine which are the poisons to dogs in the chocolate, & IV fluids make it easier on the dog as it works its way through their system. My dog was experiencing every single symptom of chocolate toxicity, including internal swelling & bleeding, which can appear as a large tumor on the liver in an ultrasound! This vet never mentioned chocolate toxicity after I told her initially this is what was happening & she told me it was NOT! Leaving no possibility that this could be anything other than liver cancer because my dog was 13yrs old. This visit cost me $345! And my dog did not even receive proper treatment for the entire reason in which I had taken her. She could have died from chocolate toxicity due to no treatment!! But she did not! Because when she woke up the next morning she was doing much better so I stopped the meds which made her seem so sick & unresponsive. She improved from there & a visit to her regular vet confirmed she was suffering from extreme chocolate toxicity & was very fortunate to have survived without any treatment despite the expensive visit to the emergency vet office, Care Center & seeing Dr Emma Lasley! She does not have a tumor on her liver, that was just swelling from the toxicity & Dr Lasley should have known this was a possibility, but she stereotyped my baby as an old dog who certainly must be dying in her eyes! Thank God I made the decisions I made by stopping the meds so that I could tell that my dog was back to normal, & taking her to an intelligent, PROFESSIONAL vet who ran the proper tests & considered her symptoms could possibly be from chocolate toxicity after ingesting possibly more than a half pound instead of giving a 100% diagnosis of a terminal tumor simply because of her age. If I had listened to Dr Lasley, my dog would've been on these debilitating meds the rest of her life because I could not afford chemo or surgery, which certainly could've shortened her life as one of them affected the brain. Which she told me to discuss surgery with my family if my dog actually did not pass in the next few days. She traumatized me for no reason & completely disregarded not only the chocolate toxicity but the fact that there could be anything else at all that could be the cause of her symptoms. And she was dead wrong! Please DO NOT take your pet to this emergency veterinary clinic because unless you have a lot of medical knowledge yourself, your animal could be misdiagnosed, untreated for what is really wrong, & possibly lose their life because of this! With all my heart I wish I'd held out until morning when my regular vet opened so that I wasn't forced to throw away $345 & get zero relief or treatment for my dog. I'm considering suing them for my money back & what they put my dog & myself through. I took my dog in as an emergency because her chocolate toxicity symptoms were severe & she was even convulsing on & off as well as shaking uncontrollably. I was afraid she was dying from this toxicity but thank God she wasn't because this vet did absolutely NOTHING for her chocolate toxicity because she misdiagnosed her & refused to listen to reason & consider that the toxicity was responsible. Had she died I would have already retained an attorney. But right now I am concerned for all the other innocent animals who might find themselves in need of emergency medical services. They will NOT receive proper treatment from this veterinarian at this facility! PLEASE do your research & take them to a much more professional clinic with vets who won't stereotype & actually consider all circumstances before diagnosing & who will give your animal proper treatment!

They take great care of your baby. My little Pea spent 3 days at med vet. They called and updated…read moreme often. (Mezzer aka Pea)

I'll be brief. I recently lost my beloved 6 year old cat at MedVet after his 4 day stay there…read more That loss was very difficult and painful enough, but the over $12,000.00 vet bill for his care and stay made his death much, much worse due to the sad simple fact that MedVet does not offer either any kind of a bereavement discount if your pet dies in their care or any kind of a discount to seniors living on a limited income. Those types of compassionate discounts are something that they very seriously need to think about offering. I think it would seriously help with their ratings (and their ratings could frankly use some help). I honestly do trust that they did everything possible to save my cats life and they all appeared very professional, very caring, compassionate and concerned. However, their billing policies shows very clearly that their final bottom line is that they are very much a "for-profit business" and you should have no illusions about that if you take your pet there for help. The first thing they ask about after getting your name and your pets name and why you are there, is your credit card information. One final thought......please carefully look over their other reviews here (I sincerely wish I had before I took my poor cat there) and then think about what you have read in these reviews a bit and then honestly ask yourself: "Why are so, so many of their reviews only one star?" T.S.

This vet used to be good. In the last few years I noticed there was always a new young Dr instead…read moreof Dr Bishop there. I didn't think too much of it until they kept recommending unnecessary expensive procedures! I felt like they were out to get money, not care for my dog! Being seen by so many different docs every appointment how could they assess her accurately? Most recently my dog was seen by Dr. Thompson. The exam visit now costs $72! Just to walk in the door! Dr. T gave her allergy meds that had negative side effects & weren't working. After a misdiagnosis of my dog who was actually getting worse, 5 days later they wanted another $72 exam plus $240 for X-rays & $??? for tests! A second opinion from a new vet yielded a collapsed trachea and a bad infection that needed antibiotics not allergy meds. No X-ray was needed, just good vet experience! I was told to stop the prescribed meds from My Vet because they were not necessary! My dog has also has been suffering from a disease that NO Dr. here ever diagnosed before! There is no Dr. on call here over the weekends- they'll tell you to go to MedVet! It will take them until 2pm Monday to even return your call & don't get me started on the incompetent receptionists they have here! I found out that the Bishops sold their practice to MVP! Dr Jill no longer works there & Dr Dan is only in on T&Th. You'll get an inexperienced new Dr. if you don't ask! And shame on the Bishops for not letting their clients know that they sold out!! Not one word - no email, newsletter, nothing! I do not recommend this place at all!! I now drive 25 minutes to a new vet who actually cares about my pet!

Everything was very good for a year until they forced us to put 2 vaccines plus a "comprehensive…read morewellness examination", for a total of 105 dollars (see attached), I explained to the lady that I only want to do the vaccines recommended by law, which is only rabies. To put more than that can cause diseases like autoimmune..She was angry at me, nobody to reason about that.. please read articles about that before making the dog owners to put more chemicals in the little dog's bodies. http://www.nbcnews.com/id/8572826/ns/health-pet_health/t/still-vaccinating-your-pet-every-year/