This business does crappy work - they were responsible for the plumbing in the new build and every unit is having problems with the plumbing. read more

We bought a new home in the Railhead subdivision in Cedar Creek, TX, and as Mustang Plumbing was the contractor who did the construction plumbing, we called them to install a softwater loop so as not to void the home warranty. The quote was $2,700 and we agreed. The plumbers came out and the first thing I heard was "we're going to cut some holes inside your home to see where the main water line comes up through the wall." I said, "Just go up in the attic space and see where the main line comes through." "Let me call the office." was the response. So they went up in the attic and found it. (holes in interior walls avoided) Then I was told, "You have a septic, so we're going to dig a 4foot wide and 4foot deep hole and fill it with rock so the soft water drain wouldn't mess up the septic. (to be honest, there's some differing opinions among plumbers about this, but I wanted to err on the side of septic maintenance and agreed) So they dug a hole and it was about 1 1/2 foot deep, and called it good. (I called the company and they sent 2 guys out to dig it deeper as per their own specs and they did the deed) HERE IS THE PROBLEM: They cut holes in my garage walls to drop the line from the attic (which they had to do and I expected it) and as they were leaving I said "When will you come back and patch the drywall?" They said "The shop will call you to schedule it." So I waited a day and called the shop. "WE DON'T DO DRYWALL REPAIRS UNLESS IT IS FROM WATER DAMAGE" I said, "yeah, but you guys cut the holes." "SORRY, WE DON'T DO THAT." So I had to fork out $200 to have THEIR holes repaired. When it came time to settle up, I asked to have $200 deducted from our bill, for the repair of the holes THEY cut in my wall... "SORRY, WE WON'T DO THAT" was the response. NOWHERE IN OUR DISCUSSIONS WAS THAT BROUGHT UP. (Thank God I kept them out of my house as patching and texturing would have been more expensive!) So, be aware. read more

Robert from Mustang Plumbing came and repaired out shower valve. He did a great job and he has been to our house several other times for other projects and has always done a grea job. Great man to have on the job. read more

We are not the type of people that write a review without feeling the necessity to do it. Because this is of interest to potential new clients, I feel it is imperative to write this review. To begin, the company sent a new and inexperienced technician, we had to tell technician to please call the main office to look at the notes from the previous technician since the issue that they took care of in the past arose again. Our tankless heater is high on our property wall, so we provided a ladder. Technician never climbed the ladder, but suggested that in the future, we should hire them to move the tankless heater to a place that was easier for them to look at (in the past no one had complained about this). It was clear the technician was being lazy and wanting to leave, but he did say we needed a flush and that the office would send a quote afterwards. When we first called Mustang Plumbing, they told us that the service fee would be $225 and that it would be credited if we decided to move forward with, whatever service the technician found that would be needed. Mustang Plumbing quoted 600+ to flush the heater, but when my wife called, they conveniently said that they would only credit us half of the initial service fee - investigation fee. I personally replaced the showerhead and the issue was resolved. My wife spoke to them and they were being rude. When she (Courtney) tried to triangulate the call, they had hung up. I then called them directly and while I was speaking to them, the manager got on the line and basically told me that the only issue here is that we need to pay the service fee and that if we would've agreed to do the flush, we would've gotten 100% of the initial fee credited. I stopped her and let her know that that was not what her team had told us. Her team had told my wife that only 50% credit. As I'm on the phone, she proceeds to start talking to multiple people around her and I can hear them trying to figure this out and what went wrong. I offered her to pay only what was going to be credited and reminded her that the technician did not do anything and that he concluded we needed a service that wasn't even needed. I hung up the call and 10 minutes later they charge my card for $225 (the full service fee). As a family that tries to make educated decisions and hire, trustworthy companies, this is not the type of company that should be hired for any service. They are not trustworthy, they are clearly not organized and do not communicate with each other. They employ inexperienced people to service the community. read more

This company is who is contracted through our builder/new home for warranty issues. We had a main water line leak that was their fault/issue and the person who came out to repair it told me that I was cutting into his evening right off the bat. He then told me that "these builders don't do a good job anymore" and make his job harder. He dug where I pointed that the water was coming from, found the leak but didn't have the right tool to fix the leak. So he instructed me to turn on and off my water at the outside shutoff site (which was fine, I don't mind getting my hands dirty) but then he told me to call the "24-hour" number first thing in the morning to get someone else to come fix it... I was puzzled by this because if a number is 24 hours, and you provide 24-hour service, wouldn't someone be able to come right then and help you out? and for context, it was only 7 at night, yes on a Friday and I get that that sucks but it was also 30 something degrees out and I was sticking my hand in a 12" hole filled with water to shut on and off my water to the house so we could shower and wash dishes. I understand that we are blessed enough to even have this issue and have running water but I just didn't understand why I was such a burden to this man. You came, did half the job, complained the whole time, and then left all the while you made misogynistic and slightly racist remarks that were very offputting and far from professional. If I were a business owner for Mustang, I would be ashamed of the service that these technicians (or the one technician) provided. read more

We recently finished building a house and experienced delays at the very end. Come to find out, plumbers were no-showing for over two weeks to finish the job. When they finally did show up, the wrong bathtub was being installed because the plumbing had been setup incorrectly at the front end of the build. The icing on the cake was the pool of urine that I found in my closet that afternoon when we went back to do our walk through with the builder. These were the only two contractors on that side of the house that day, and the only incident of its kind that ever happened, yet they still denied it was them. Additional issues we had were: - a leaking mop sink in the garage - hot/cold install under our kitchen sink being swapped - cold water being connected to our dishwasher - rust stains from a shower install ruining grout Needless to say, go with another plumbing company if you get the choice! read more

Absolutely unsat company that cuts up framing jobs and sucks at making sure the lines are clear. Unbelievable!!! And this is on a $900k home. If you are building, make sure Mustang ain't doing it. read more

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Great and Fast serivce . One day service over the top. Clean and efficient. I highly recommend Mustang Plumbing read more

Rick was amazing and came out within 48 hours. He got it fixed up, explained everything to me and was so amazingly kind! I appreciated that he was so informative and as a woman sometimes people dumb it down, but he was not like that at all. I have also called Mustang to just ask a couple questions about our new home and we have always had great customer service from the front. Ashley was the most recent to help me out, but everyone at Mustang has been great to work with. Highly recommend! read more

Do not use this scam of a company! I have a Rheem water heater with a 6 year manufacture warranty and they will only honor 2 years???? Be wary of this company as they obviously do not understand the concept of a warranty. read more

Absolutely terrible! So many issues with our plumbing since we've moved in and it's only been a month. They are never available and it's been very stressful. Do no hire them!!!!! read more

This company is the worst. They were no-shows for three appointments--didn't even given us proper notice about the cancellations (they either told us after the appt window or I had to call in and ask). I wish we could use another company but we're stuck with them because they are the plumbers that our warranty company/builders have chosen. read more

I don't know why I'm even writing this review when it's evident by all the other reviews that this company is complete garbage. They do not stand by their work; their work is shoddy at best, and they take no accountability for their incompetence. The only reason I used them in the first place was because they were recommended by my builder, Gehan Homes. Shame on me for listening to the builder when the quality of their work was also a joke. Do yourself a favor and go anywhere else, as I can't believe anyone could be worse. If a negative star rating is possible, that's how would I rate them. read more

Theu came to do some warranty work on my home and showed up 5 hrs after there designated time the first time. The second time they didn't call until after there time line wasn't met, and they showed up again 5 hrs late. I also got hung up on twice by there operators. When I spoke to the manager. He didn't care about anything. He then proceeded to tell me that his work was all up to code, when he didn't have any information to go off of. He also, said he would follow up, and surprise, surprise, he never did. And when I called back to get a hold of him. He wouldn't answer his phone. Worst customer service I have ever had. If they weren't doing my warranty work, I wouldn't use them. read more

WARNING!!!! DO NOT USE Well, our house is flooded on Turkey Day night. We contacted their 24 hour "help" line. We informed Stephanie that our shower is full of water and water coming from the toilet and the floor is flooded. All bathrooms are out of commission. In the end Stephanie said that her "computer notes" recommend for us to wait until morning time and call back for a POSSIBLE appointment. HAHAHA - What a joke. Way to go Team Mustang!!!! Excellent customer service!! Your team should be very proud. Oh and by the way Mustang, this is a new house and Mustang installed all plumbing. HIGHLY RECOMEND NOT TO USE THIS COMPANY, EVER!!!!!!!!!!!!!!!!!!!!! read more

They actually were the plumber for my builder in Mayfield Ranch Before the house closed I found a few issues with their work which they had to correct albeit fought with me about it until I mentioned I was a licensed plumber in Nevada then they changed their tone real fast Now we have a huge issue with freezing pipes and tankless water heaters bursting and they are out gouging people Luckily I don't need their services and I have helped some of my neighbors fix their stuff I hope they lose their license over this or at least get fined for gouging read more

What a joke. Our house was plumbed by Mustang when it was built in 2013. We have an issue with a faucet so I called them to see if they can take a look. I see their trucks in here often so I assumed they would have a flat rate to take a look at an install they did. "Sorry, you're out of your 2 year builder's warranty, but we can schedule you at $199 for the first hour and $150 per hour plus parts" Wow thanks for your willingness to simply check on a problem that you installed. read more

My Builder used Mustang Plumbing to do the plumbing for my new built. The plumbing was done wrong and they had to jack hammer the foundation, while they jack hammered it they broke the tension cable. Didn't even disclose it, I found out that was done when a neighbor showed me pictures after we closed on the house. During the freeze my tank less water heater busted and I know that wasn't their fault but I got a lot of water damage because when they installed the water heater they clogged the drain pipe and they left it like that so the water overflowed from the attic down to the 2nd and 1st floor and they won't take any responsibility and said it was due to weather. This water heater is less than 6 months old and they don't want to warranty it but wanted to charge me $400 just to come out and tell me that is broken and not even deduct that charge on a new tank less water heater. She said that is the fee for them to come out and just tell me it's broken. I would highly recommend not using this company as they have caused a lot of damage on my new home. read more

Builder used them for installation of tankless hot water heater. Forced to use them to maintain warranty on plumbing. Had them come out to repair - could not repair as they don't stock parts for systems they actually support. Had to install new heater. Quoted me $2300 - just had them out and the exact Heating unit at Home Depot is $1050. They charged me $2300 for less than an hour install and the cost of the heater. Total rip off - won't be using them ever again. read more

i tried to send this message privately on your website, but after multiple attempts, i was unable. i live in the neighborhood over off of cheyenne valley drive. every morning i see mustang plumbing employees at the gas station next to the 45 toll, having taken over every pump. this morning in particular, there were multiple cars waiting for gas, and no one was at their truck- this has happened to me multiple times now. i feel like it is worth letting someone know to simply ask your guys to move their trucks once they are complete pumping their gas; they are walking around, seeming to be completely unaware of their surroundings. thank you read more

These folks worked hard to resolve a misunderstanding! I appreciate that! Thank you!!

This is the second time I have had a gentleman named Preston come out to service my home. He was very helpful, polite, and made sure to clean up after he finished the job. He gave suggestions on how to prevent further plumbing issues. I am very thankful for honest plumbers. read more

Mustang Plumbing was referred to us by our builder to install a faucet to insure it would be covered by warranty. We paid $195 to have it installed which took the installer less than 30 minutes. We had paid for a premium faucet. Within two weeks the faucet began leaking. We had them come out and repair the leak. They did so at no charge, however, the technician made the leak significantly worse. We called them back- the scheduled another appointment but failed to disclose that we would now be charged to repair their poor workmanship. The technician came out- told us there was nothing he could do and charged us $195 dollars. This was never disclosed. Had we known this we would have just purchased a new faucet and just had him install while he was here since we had to pay for a minimum of an hour. This is such poor customer service and business practice. We will never work with them again. read more

This outfit is absolutely pitiful. Upon missing their scheduled appointment, I had to make 3 calls to get to their service "manager" who then advised me that their service technician said I rejected their service. Not true, as he had me sign their price quote. I told the service "manager" this and he repeated that I didn't like their pricing and refused the service. He then said he could get me on the schedule for later in the week - oh, and any warranty issue I had would have to be between me and Rheem, despite the service tech saying they would work with Rheem since they installed the unit during initial construction of my home. Long story short, mustang plumbing is overpriced and horrible customer Service. If you have any option at all, don't do any business with mustang plumbing. read more

This is my plumber hired through DR Horton for my new build. They gave me a shower rod that didn't fit my shower, scheduled to drop one off today, then last minute canceled and said it would be a few days later before they would drop it off. When I told them to just reimburse the builder and I would go get a new one, the lady screamed at me to "sue your builder then! Sue your builder!" Then they hung up on me. When I called back to speak to someone in charge, they just left me on hold and didn't transfer me. Let's hope some of the other reviews are wrong about bad plumbing because I really don't want to ever deal with this company again. read more

Spoke to Amanda. Used by Coventry Homers to install plumbing in my house. First, their plumber installed the Garbage Disposal on the wrong side of the sink. When called them to come and fix it, they quoted me a price. It appears that they did this deliberately to take advantage of the customer. Instead of fixing their mistake they charge the customer. What a rip-off! Stay away from them. I will also give negative review to the builder for using them. read more

I drive down Red Bud daily about the same time these guys start their day in the morning. Almost every day I see a a lot of their trucks with attached trailers peel down the rod that leads to their office onto Red Bud with no regard for safety of others or the speed limit. Yesterday I seen a guy cut a lady off in a VERY dangerous manner and then laughed and gave her the finger. His truck number ended in 74. He was a young white male. This lady had children in her vehicle. I see this behavior and disregard for safety quite a bit from them and am just disgusted how a so-called professional company just allows this?? read more

I took half a day off from work to meet them at my house for an estimate for installing a water softener. Waited 2 hours for a tech to show up and tell me, "Oh, sorry. We're not doing any new installations right now. We're too busy doing warranty work for jobs we've already done. Girls in the office should have told you that". They didn't. I was very clear about why I was calling and what I wanted an estimate for. read more

This guy just tried to run me off the road. Going 85+ pulling a trailer billing people down 35 in a company truck.

After calling for three days the lady at the plumbing was very apologetic. She had an excuse each time that they failed to show up. But the next day- they still did not show up and no phone call. read more

As was the experience with many others, we have a new construction home (Chesmar), and our builder used Mustang on the install. When our 2 year and 8 month old soaking tub started streaming water from the junction between the floor and caulk, it was pretty clear that the seal between the drain and pipe wasn't holding. We don't hold raves in our tub or use it as a cooler for frat parties. It's used on rare occasion as intended. Friends, I've lived in dozens of homes (none as new as this one), and this is the first time I've ever had a leaking tub. It's not a common problem...so I thought. I posted on my neighborhood forum, and ours is not the only Chesmar home with Mustang install that has had this exact same issue. Not an isolated issue despite the fact that *leaking tubs in 2 year old homes are not normal.* Had it been 8 months ago, it would still be under warranty. I get that. And, Mustang...you installed the tub, it's leaking, and the same tub you installed for our neighbor has the exact same problem. Have integrity. Stand by your work, and fix it because that's the right thing to do. The service manager on the phone, Bethany, talked over the top of me instead of listening and responding or seeking out solutions, repeating the same answer that she needed a credit card and that we were past 2 years and that she has to "be fair to all homeowners." Fair to all homeowners? On what planet would this be fair to all homeowners to not fix an issue that they are responsible for? Maybe on the planet where they've not been responsible to a whole slew of people, so it would be unfair to turn over a new leaf and be honest now. I asked if there was a scenario in which they would cover it; she said they would have to take a look and would need my credit card to do that. I asked her to share with me (before I hand out the Visa digits) a scenario in which they would be likely to cover it...in other words, "Share an example of when y'all did the right thing." She simply repeated that she needed the credit card and that we were past 2 years. So I asked point blank, "So, if it's after 2 years would you ever cover anything?" Again with the credit card reply and then she said she had lots of people on the phone to talk to aside from me. I asked to speak with her manager, and she said that he said that they would need a credit card. Wow. Just be honest. If you have no intention of backing up your work, say so. I would respect that more than you refusing to give an example of when your company did the right thing and holding my credit card hostage with a $225 service fee to "take a look." If you're gonna kick me in the pants, do it openly in the daylight so I can decide if I want a running head start instead of having me take off work to schedule a pants kicking and also take my money at the end of it. read more

I was put in touch with Mustang through my home builder's warranty. The plumber I dealt with directly seemed knowledgeable and seemed to care about my plumbing problem. His name was Jacob. I would ask for him specifically in the future if a need comes up. His rating would be 5 stars! The company as a whole was a little less cooperative until the builder's rep got involve. Their rating would be 2 stars. Ask for Jacob! read more

I've had them come to my house several times, resulting in nothing done. I actually just got off the phone with one of their service reps, Terry, who was one of the most hostile customer service reps I've ever encountered. I asked to speak to a manager and he was mocking me, laughing to his co-workers saying "this lady is hostile", and did not let me speak. I really hope his manager Tim calls me back. If I didn't have to work with them due to our builder I would not. There are plenty of other plumbers out there. For being a small business, you'd think they'd care about their work and customer service. They're just leaving more room for better companies to service residents. read more

We had an appointment for Wally at Mustang to come back to our condo yesterday afternoon. We confirmed with Mustang in the mid-afternoon. Wally never showed and never called. At 5 p.m. the answering service took over. It had no way to get in touch with Wally, any other plumber at Mustang, or Mustang management and said it would be after the weekend before we hear from anyone. We are trying to find another plumber this morning because Wally's disappearance and failure to complete the job is impacting our tile project today Oh ... and Wally damaged the dry wall in the guest bedroom on the other side of the shower head. We still have an open ticket with Mustang for future work. We'll find another plumber, thank you. Stay away from Mustang. Poor, poor service. read more

Very mixed experience with Mustang. Staff was pretty courteous and arrived when they said they would. I was a bit surprised at how high the estimate was for the work they were going to do on my remodel, but I figured if they did a good job it would be money well spent. They completed half the work and told me they couldn't complete the rest - one fixture was inaccessible and another needed to be replaced. After they left I noticed they had damaged my new countertop. I paid someone else to repair the countertop and my handyman installed the fixtures, including the one they said was inaccessible. I appreciate their courtesy, but not really worth the money. read more

They are horrible they price gouged customers after the winter storm. They charged $400 a hour and the same thereafter and then on Monday they lowered their price to $175 per hour...., talk about taking advantage of the situation and not helping out people that needed someone to help with their damages, I hope they sleep well at night for what they did. SHAME ON YOU!!! Be mindful Karma is a B@&$h! read more

I have no experience with this company's plumbing prowess; however, I CAN tell you that my first interaction with them was most unpleasant. I have been having water pressure problems for months and my property management company hired them to come out and inspect the problem. I went home for lunch and saw them working and asked whether or not they had found the problem. Their reply: "There's no problem. In fact, you have too much pressure." I replied by telling him that the water pressure problems only happen during peak water usage times and that there was indeed a problem--a serious one. That's when he bowed up to me and told me in a very aggressive tone: "I've been f***ing" doing this for a long time, and I know what I'm f***ing doing, buddy." At this point, I walked away. I HIGHLY suggest you do the same. If this company thinks this is someone worth representing them, I can only imagine how else they run the rest of their business. read more

I call, tell them where the leak is over the phone (water softener). They tell me $400. Okay sure I'll do it I haven't had water in 5 days. Within 30 seconds of arrival, the plumber said nothing he can do with leaky pipe leading to water softener. Can you bypass I ask? Nope... he leaves I call office. They still try to charge $400. I get literally yelled at by there "service manager" while I'm trying to come up with a fair solution for everyone's time. In the end they didn't charge me for 2 min of "work?" Called a unlicensed handyman fixed the problem for $300. Called water softener repair they are coming about for more permanent fix on a Sunday. There call charge $100. Don't use mustang even if you are desperate right now. There is a reason they are the only plumbers that have availability. read more

JG was a good guy who knew what he was doing - quick and efficient. But ask the service managers anything else that you didn't know was required before you called them, they need your credit card first! I had two related works on my water heater which broke down. One which was a recirculating pump that sat on the heater and the heater itself that was leaking. Both needed to be replaced. The job to change the heater was done quickly and well. However they need a separate charge to replace (change) the pump that was anyway removed & reinstalled as part of the process . Reason was because it was not part of initial request. Interesting folks that don't value customers or their satisfaction. By the way, these are the same guys that installed both these units in my home 5 years ago! Don't call them unless you are familiar with what all you need. I agree with the comments on hostile, unhelpful, won't respond until you go through the home builder etc. Updated: I didn't know that was also broken, else would have certainly added that in the service order read more

I couldn't have asked for better service. I had water leaking from the upstairs bathroom into my downstairs closet. They came out within hours and fixed the problem. More than that, they did it quickly and for far less than I expected. The plumber (sorry I don't remember his name) came in and quickly figured out what the problem was. He explained what he needed to do and fixed the problem. I will definitely call this group for any plumbing needs going forward! read more