TL;DR - Avoid at all costs. This place took five months to do a warranty repair on an amp, would not return phone calls, gave conflicting information, and at one point even refused to return the amplifier so I could take it somewhere else. DO NOT GO HERE FOR REPAIRS. THEY MAY NOT RETURN YOUR PROPERTY.
Longer version:
I took an amplifier in at the end of February for a warranty repair. I called about two weeks later to find out status and was told it was a solder joint and should be ready in another two weeks. I then called three more times over the next three months (March 15th, April 19th, and May 17th) to get an update. Every time I called the repair guy was "out" and they said he would call me back. I received no calls from them during that period.
I called again June 8th and told them I was becoming concerned. It had been over three months at that point and they wouldn't return my calls or even tell me what was going on. Melissa called me back June 9th and left voicemail saying that it should be repaired in a week. They said it was a "complex repair" and they were having trouble getting a part and had to source it "somewhere else", but they had just gotten the part. Keep in mind this is for an amplifier that is still being manufactured, so presumably despite more of these rolling out of a factory every day, they couldn't get a part. In any case, they it would be done in a week.
After hearing nothing for two weeks, I called on June 22nd and told them I had lost faith in this process and wanted the amp back so I could send it somewhere else. They refused. They said that it was not repaired and because it "had electricity" they wouldn't give it back "for my safety". They said they'd have the repair guy talk to me when he got back in a week and "might" return it then.
Read that again: I asked them to return my property and they refused. For "my safety".
They called me on June 27th and said it would be repaired in "a week or two". Now the story they're telling is that a part was back-ordered. They also insisted that they had called and left voicemail on the 18th, and the fact that my phone showed no calls or voicemail just meant that my phone provider must be wrong.
I called them July 1st, and they said it would be done in a week. They then called me on July 6th and said it would be done that weekend. I waited a week, but got no call. I finally called them on July 15th and was told that they had just finished the repair. When I picked it up there was no apology, no explanation. Nothing.
These people are at best incompetent, and more probably, flatly dishonest. They gave me FIVE different dates for completion and missed ALL of them. They gave wildly conflicting reports of the problem, refused to return calls, and worst of all, refused to to return my property when I asked. I actually considered involving the police to get my amplifier back.
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