I've been a customer since the '70's, and have bought I don't know how much product over the years…read more At least three things are impressive about them. First, the store's longevity. It dates back when one bought parts from San Francisco Radio and Zack's in the City, and Lafayette, Allied and Burnstein-Applebee nationally. Radio Shack was a little store in Boston with limited selection. You don't last that long without being extraordinary. Second, always good, friendly service-- I've always felt that they really liked what they were doing when they worked with you on a purchase. Third, They Know What They're Talking About. They didn't learn their stuff from a set of scripts and PowerPoints. They know their chips, the color codes on their resistors, and why some electrolytics went bad a few years back. And they sell you the right product, because they understand how electronics work. (For a long time, they even had a tube tester in the back and I bought tubes from them). They are a National Treasure. Use them.

I always prefer to shop at locally owned small businesses so it is a great disappointment to write…read morea negative review of Electronics Plus at 823 Fourth Street in San Rafael, especially since it has been around for such a long time. However that does not excuse terrible customer service. Their salesperson sold me electric adapters for travel in India. Turned out they were the wrong adapters for India. An honest mistake. When I returned these incorrect and unused adapters I asked for a refund. Although this was their error, they refused a refund. Their policy is No Refunds only Exchanges even when the return is due to their own error. So you get stuck with a piece of paper to keep forever in your wallet even if you have no need for any of their products. In this store, the customer is always wrong. Caveat Emptor!

We've been there on two or three occasions, and the people that helped us were very professional…read moreand always gave us great service.. last time there to buy a gas range a gentleman by the name of Ronan helped us out. .. he was the best.

Their customer service is appalling. You cannot phone any particular store - even if you…read moreaccidentally left your purse behind. You get AI when you call and then you are routed somewhere in the world to a person who tells you they do not allow phone calls directly to any store. You can call Staples, and even Amazon has a human to talk with when there is a problem. Not going to do business with Best Buy any longer.

ONLY get your TV from Video Only! Vince was great. We purchased three new TVs from these folks…read morefor a vacation rental up the coast and the customer experience is very much improved. I'm coming back for a deal on the Samsung "quantum dot" OLED, which is strikingly bright and vibrant in its color. They beat everyone in price and are always excellent hosts to us whenever we visit.

So here I was at home watching a show about dog sledding in Alaska on TV. Well my rottweiler also…read morehappened to be watching as well and she kinda thinks the TV is a magic portal. So as she saw this team of dogs taking off, she decided she wanted to go with them. She bashed her concrete head right into the screen, at first it looked like there wasn't any damage but eventually a very annoying and very permanent mark formed on the screen. So it's an opportunity to upgrade, and this time mount it onto a wall. I heard about Video only over the radio so I decided to check it out. This place is amazing. I'll never go to a big box store again. I came into there not knowing anything. I have two TVs at home one a 720p and our big one with the dog mark, a 40" 1080p. Resolution wise I can't really tell the difference. So I'm really not what you'd call a videofile. Calvin was very helpful in getting me up to speed on the new tech and I was ready to buy something when my wife called and talked some sense into me. Otherwise I would have gone for it because the prices here make other places look like scams.

My experience with Bob truly is an "as good as it gets" story…read more I've been pulling my hair out trying to get my finicky wireless printer to work, while also recognizing the need for a desktop computer. Bob worked within my budget AND was kind enough to help me get the whole shebang operational. His location in San Anselmo is charming, and there's this really great bonus of an adorable on site dog. I was blown away by how inexpensively he solved my problem, and by how kind and generous he was with his time. Additional kudos for having a wife who donates time to the thrift store in town (not that it matters really...but still). Bottom line is, I had the kind of experience I used to have back in the day when it was possible to simply get something solved by reaching out to a neighbor...the kind of neighbor who is out to help more-so than to make a quick profit. Grateful for my computer and functioning printer and also grateful for the experience. Thank you, Bob!

Bob has been a godsend. My dad is 80 and is unable/unwilling to learn new technology. His computer…read morewas from 2001. It failed twice, and Bob came to the rescue twice. Yesterday when I took him the computer, Bob diagnosed it and ascertained that the computer had finally died. He sold me a used replacement for a fair price that is an upgrade from my dad's old computer, but not too upgraded - so that my dad feels comfortable using it. I am so grateful to Bob. He is professional, explains everything clearly, and is a super nice guy to boot. Thank you, Bob!

Another xlnt experience at Renew computers! My older dell inspirion laptop would not charge even…read morewith a new power cord. They figured out why & fixed it for a very reasonable $100. Thank you Anthony & Mike.

How quickly we acquire technology that soon becomes outdated or replaced by something shinier. This…read moreis a wonderful resource to dispose of those items that somebody else might find useful!

I called on a Saturday, 15 minutes before their closing time, I live 20 minutes away. Leo told me…read morehe'd wait for my arrival and fix my cracked iphone while I waited. He was honest, fast friendly, and good at his job. I'm pretty rough on my phone, so I'm sure I will need more repairs at some point and San Anselmo Tablet and Phone Repair will get my call. For sure! George

My mother went and had her computer looked at. They were honest and with great customer service…read more They really took care of her, so happy to give them all our repair business for computers.

Recently, my beloved vintage Sansui AU-D11 integrated amplifier began sounding distorted, and…read morecontinued to deteriorate over time. So I began searching for a local repair shop (I live in Novato) to see if it could be salvaged, or if it was simply too old to continue functioning properly. Fortunately, I brought it to Rashid for analysis, and he was able to correctly identify and fix the problems for a reasonable price. I am very happy because my 2 backup amps (a Yamaha and an Onkyo) don't sound nearly as musical. Thank you, Rashid! Highly recommended!

I just took my stereo in for repair. This is after video &audio repair work on it. I was charged…read moreover $300.00 for repairs. The stereo never played right after repair. Just took my stereo in to a real stereo repair shop. The repair center told me that it has never been opened for inspection. Complete rip off !!!!!!

I recently had my 3.5 portable digital TV repaired. The battery compartment contacts came apart…read more The contacts needed to be cleaned. It is good as new. Taher the owner is very friendly and trustworthy . If I have any electronic equipment that needs repair I will return .

I took 2 stereo receivers here to be repaired. Two weeks and $200…read morelater I received them with receipts that simply read FIXED. Both still have the same issues they had before I took them in.

Great service, interesting products not seen in major retailers, good prices, convenient parking…read more What could be bad????

Maybe I went there on the wrong day, I knew these guys as helpful and friendly, but got the…read moreopposite. If you guys are not helpful with your customers why go there? that what I told myself and went online to Amazon instead, at least if I am disappointed I will get a refund and exchange there. And you would think small business owners would understand that? Let me say that another time, if you don't go the extra mile, if you're not a rock star, then the online business will take you down.

Travis is easy to work with and super smart!! I know just enough tech stuff to complicate my…read moresystems and eat hours of time that I should be spending running my small business. Not so good, right? Making an appointment with Travis was a breeze. He met me in a nearby coffee shop, and in just ONE hour, he... - freed up over 15GB of hard disk space on my laptop, - got my iPad, iPhone and Macbook Air working together (so I can actually trust my online calendar), - set me up to upgrade to Yosemite on my own, - streamlined my cloud storage and syncing (in Dropbox, Google and iCloud). All those annoying little tech glitches that took up time or mental space? GONE. More than that, Travis took my list of "fix its" and walked through my small business info/tech from a management perspective. He quickly, systematically optimized my systems, step-by-step -- and now my online scheduling, calendaring, contact management, backups, data storage are all simplified and running better. Travis also suggested steps we can take in the future to get my technology running more simply and efficiently, too. He offered his guidance with a light touch - kind & with a sense of humor, too. I was amazed at all we got done and think that, with Travis's help, maybe I'll be able to learn & take advantage of all the capabilities of my Mac operating systems & tools. What a relief to get "technology" off my plate. He was worth every penny & I now consider Marin Mac Tech an indispensable part of my small biz team.

Once you go Mac you never go back. It's true…read more But sometimes even a perfect computer (& user) can use a little assistance. Sure you can make an appointment at an Apple store, but why? Marin Mac Tech will come to you. I've met Travis in a tea shop while he sorted through a file mess and helped get me back in working order. He's also come to the comfort of my home & rescued all of my old music and photos off of my old PCs. &, not only did he transfer all my old files, but he took the old tower & laptop to recycle (maybe that's because I'm so close to the recycling place & he had to make a trip any way, but hey, that's service at its best!). Travis has demonstrated extreme expertise in both of my experiences. He has taught me new tricks & today, I swear he performed a miracle on what I thought was a dead MagSafe plug. True story.