When you want it done right, do it yourself...Well, Murray's tosses that adage out the window. They're efficient and I trust their diagnoses and work. They tell you the needed repair and its urgency AND they must know they are the schiznik bc they NEVER used high pressure tactics. You either say 'yes, do it now' or 'no, I'll wait.' I use overnight dropoff, and they call you when the car's ready--for my repairs, it's the w/n 24 hours. I've never seen a customer waiting area, so I usually wait near the entrance, where the very busy and paperwork-filled office area is located. Yes, old school but obviously well managed bc I've never encountered lost paperwork/keys or a misdiagnosis in my 20 yrs of patronage. read more

I've come to Murray's for several years and have always appreciated their quality, honesty, and customer service. Today, I went in to get a repair estimate, and Murray's sent me somewhere else that could do the work cheaper. read more

Murray's auto clinic helps me when my car stopped suddenly while driving on 16th st. They were great with explaining what had occurred, in this case several things were wrong with the car and unfortunately could not be repaired without replacing the engine. They treated me well and did not overcharge for the diagnostics of the car. I will use them in the future for all my repair needs. read more

Murray's gets it done. Keeps me safe. I trust the mechanics. The clicks and squeaks are gone. They follow up on problems that are suspicions and explain "the tremble -- maybe -- in the fright front tire" and show the specific source in the actual workings under the hood. They give my airy nothings a local habitation and a name. Thank you. I really feel safe after a visit to Murray's Auto Clinic. read more

My boss and coworkers recommended Murray's to me when I started working at my current job. At first, I thought they did so because Murray's is near our office (and they offer free shuttle services). But after bringing my car there and using other auto shops, quickly realized that my car runs way better if I let Murrays do their magic. Like everyone has stated in their reviews, the staff are fast, efficient and very friendly. Have yet to see the place quiet or doing a lull -- everyone from the office to the garages are always working. To me, that's a good sign. Plus, the customers I do see waiting in the lobby appear to be long time customers -- always see them greeting the staff on a first name basis. And they are honest -- being a girl, was worried that any auto shop will look at me and see "Sucker" tattooed on my forehead. Not at Murray's -- they're willing to answer your questions and explain options if you ask. If something else needs to be done besides what you initially agreed upon -- they'll call you. And oh yeah, did I mention that their prices are WAY better than what most places offer? I brought my car to the dealer for repairs one time and got seriously bilked. Went to Murrays to do the same job -- not only did they fix the issues, but I paid way less. Parking's a bit of a challenge around there since the street has restricted areas where you can park your vehicle -- if you're in doubt, the Murray's staff will tell you where to park your car during drop off. And they offer a free shuttle service to take you to and from work - big perk when the weather's crappy. Overall -- this is the place to go. Heck, I live in VA but am willing to have my car towed to Murray's if needs be. Won't trust my car to anyone else at this point. read more

I've been using Murray's for several years and I LOVE them. I don't know what happened with the person who said they were disrespectful, but I've always found them to be professional and efficient. They offer drop off & pickup shuttle service to the Metro. read more

My check engine light came on and I needed to find a mechanic. As I am not originally from the DMV area, and have had not car issues since moving here, I did not have one. I brought my car to Murray's and they took care of it! They provided exemplary service. A week later, my check engine light came on again. Murray's had me bring it back in and kept it for 2 days to make sure it was just a fluke due to cold weather instead of something they missed. In my opinion, they went above and beyond and are a great place of business! read more

I just want to say "Thank you!" During the holidays I was having lunch with my sister and her partner who live close to Murray's. When I was starting to drive home I could hear something that sounded like metal dragging under my car. "Please don't let it be the muffler." It wasn't. It was a part of the cover to the catalytic converter but I couldn't reach nor shimmy underneath my car to get to it. And there was no freakin' way I was going to drive home on the Beltway and I-270 with it hanging since I was mainly afraid it would come off and create a traffic hazard. It's treacherous enough out there without the road debris! I called my sister and asked where the closest auto repair shop was. I was directed to Murray's Auto Clinic. One of the gentlemen there invited me to have a seat while he took my car in and put it on the lift. Less than 5 minutes later he's handing me back my keys, told me what it was, that it happens all of the time, what I didn't need to do and to have a great holiday season. No charge which I didn't expect at all! It all happened so quickly, from the time I heard the initial noise until when I left Murray's that I actually thought I had zoned out and dreamed up this entire episode. The funny part is when my sister and her partner later inquired about my car and Murray's. Granted, I didn't have anything significant done and really didn't have to write this review, but when I told them it was a pleasant, quick experience, I thought the man helping me was very honest and that I would go there again, they replied, "Maybe we should go there." Again, thank you Murray Auto Clinic! read more

A longtime business we've relied on for over 20 yrs. They do the work you need...period. And they give you a head's up on repairs that are predictable (brakes, tires, etc.) so you can plan. Friendly, reliable, completely trustworthy. Five stars. read more

All I'm saying is if there was a thorough diagnostic on my vehicle then the "inferior" $600 tires should have been mentioned as the problem since my third party diagnostic was not sufficient. I would have had a chance to decide on addressing the root cause of my vehicles issues and just get new tires along with the pads. That is the reason behind my dissatisfaction and the review. I could have even gone to meineke down the street for cheaper, But Each time the mechanics asked me to bring it in, it was a waste of my time and income. It was very inconvenient Walking home in 20 degrees weather 30 mins to and 30 mins from your shop each time I had to "bring it back for Further inspection" and I had to do that three times now. All those became "my problems". read more

I have relied on Murray's for almost 25 years to keep my cars serviced and provide trustworthy auto adivce, and they have never disappointed me. They're always honest, professional, thorough, and efficient. During COVID-19, they've gone the extra mile to keep their customers -- and staff -- safe and healthy. read more

Been using this guys for almost 10years now maintaining my cars/truck best team to fix your car, look for Milo and Morty,,u cant go wrong.

I'd first caveat this review by saying Murray's may be great if you actually have them perform work on your vehicle. That said, this review is for having a problem diagnosed and the rip-off cost. I went in when my speedometer started malfunctioning. I expected it could be just a malfunctioning speed sensor but was also experiencing what seemed like some performance issues so figured I should get it checked out. I was warned when I dropped it off that I would need to authorize "up to" $98 in diagnostic fees, which I begrudgingly agreed to for lack of better option and need to get to work. Turns out to be just the speed sensor, which I decline to have replaced. So of course when I go to pick it up, it's the full $98 (not "up to", no explanation of what that entails or under what diagnostic circumstances it might possibly be something less than $98). To add insult to injury they throw $10 on top of that for "supplies". What could that possibly be, considering all you did was diagnostics? Shop rags. So they must have used about 20 shop rags. Bottom line, if you just need a problem diagnosed go somewhere else unless you don't mind getting hosed. Update: Within 15 minutes of posting, an irate manager called me (at work) to express displeasure with this review. read more

I needed an inspection done, this happened to be close by when the thought popped in my head to finally have it taken care of. It is located near my bank and close to many places I shop near my home. I was not expecting anything more than a simple inspection and to likely never return. But after the inspection and receiving the necessary repairs I will definitely be returning! Why? Customer service!! Hands down one of the best auto repair experiences I have had. Every staff member I interacted with at Murray's was warm and welcoming. Reasonable prices and shuttle service offered as well. They went above and beyond with the repairs to my vehicle and I am grateful to have FINALLY found my neighborhood mechanic. I've been searching for a quality place for years!! read more

Very honest shop with reasonable prices! I brought my old car in for a second opinion after being told I needed new tie rods, and they told me that wasn't true. They also kept my car overnight to check a tire leak they plugged. On my second visit for brake and muffler work, they gave me a very fair price quote and took the time to check everything over. Excellent customer service! read more

Murray's is my go-to place for any car issues or servicing. The crew there is friendly and open - they explain things clearly and I've never felt talked down to or pressured. They've successfully diagnosed some atypical issues with my Subaru, and I trust them 100%. read more

As a woman who doesn't know much about mechanics, there's nothing worse than that feeling that you maybe/probably are getting fleeced by some shady repairperson, but you're just not quite sure... So the number one reason I like Murray's is because I trust them. They're always straightforward, transparent about problems, solutions, and costs, and professional in their interactions with me, with my family, and with other customers I've seen. Their prices are fair and they do good work. I also appreciate their flexibility - they'll make an effort to accommodate your needs/ schedule, if they can. Lastly, Edmund's says the sign of a solid mechanic is a clean and well-organized shop. Murray's is ALWAYS both those things, which is pretty rare and a final selling point for me. read more

New Customer Overpaid! Asked for the price on the 30,000 mile service on my car and was happy it was so much cheaper than the dealer. Of course later, I learned this consisted of an oil change, tire rotation, filter changes---for $300. Still too much money for these items. I checked around with a few more shops (sadly after paying) and learned this was $100 to $150 over-priced. Can't recommend this shop. read more

These guys are the best -- they're honest and they're good at what they do :) I initially took my car to Superior Transmission (whom I'm about to give a 5-star rating), because I thought I had a transmission problem. I didn't. Superior Transmission sent it here. It took forever to find out the problem, apparently, because it was something fairly obscure. Thus, after running computer codes (which they charge a $95 diagnostic fee for as a matter of course), driving it around and running computer codes, calling over the transmission guys and driving it around and running more computer codes, they finally found the problem: a spark plug was ajar. When they told me it was going to be $110, I assumed it was the $95 diagnostic PLUS $110 for parts and labor. But it wasn't. It was the total bill. I have spent more at a hair salon, people. For the record, I'm a girl. I know nothing about card. These guys could have told me it was almost anything I wouldn't have known any different. I'm immensely impressed that they didn't charge me for all the labor that it took to identify the problem, and that they found the cheapest conceivable solution. You should definitely bring your car here! read more

There are 3 people you need to know in life. a good doctor, a good contractor and a good mechanic. I'm glad I got 1 out of 3. I've been going to Murray's since about 2007 and I have always been pleased. They are politie, curteous, and just do a dang good job at a fair price. Standard Oil change, about $35. Not cheap, but fair and much better than you'll get at quicki-whoknows. They remember my car and don't try to cheat me. If they see a problem they call it out. if not, they send me on my merry way and i don't owe them a thing. I currentl live now in Gaithersburg, but I like Murray's so much, I will make the trip down just to get serviced there. read more

Fast, helpful, and seemed honest to me. Not to mention convenient and personable. Been there a couple of times, they're a bit farther now but I think they're worth the trip. read more

I have been a customer here 19 years. My Toyota highlander, now 12 years old, couldn't run better. I always feel that the staff will only do what is necessary for the life of the car and not over charge me.,I love that all of my annual records are in their system and they knomy car for all of the necessary maintenance. The gentleman are all courteous and polite to explain things to me. I would recommend them to my best friend and my mom! read more

We have used Murray's Auto Clinic since the late 1980's since we lived in Silver Spring. We still go there, even though we've moved to Chevy Chase, because they are honest, reasonably priced, reliable, and very pleasant to work with. They always work patiently to solve a problem. This most recent visit took the cake: they figured out how a squirrel was getting into my car (which the dealer didn't bother to take the time to figure out), and worked "outside the box" to repair the problem and prevent any further incursions! I heartily recommend them! read more

*Review in two parts to cover two experiences FIRST EXPERIENCE: Took in a 1992 Camry I got from my sister in SC to replace car totalled in MD. It had stalled on me while driving and had already cost me thousands in work to pass state inspection. I had it towed in ($100), they told me they'd look at it and gave me a ride home. Next day they called, said it was the timing belt (and a couple of other things) and it would be around 1200 bucks. Needless to say, I didn't have that kind of money and told them it might take some time before I could decide if I wanted them to go ahead with it. They said it was fine and take my time. They then told me, if it was too much money to consider that they might find other problems once they get down in there with a car that old so it might be even more. Finally went in and said it was too much for such a piece of junk and that I'd have it towed away and then call a junkyard that could buy it for a hundred bucks. They said they had a company they knew that could do that from there, they'd set it up and I wouldn't have to worry about towing and then finding the company. I can't tell you what a headache that car was but the guys at Murray's made the whole ordeal easier to handle. Finally, just wanted to say, I read some other reviews commenting on their "gruff" demeanor and questioning their customer service. Look, people, they're not running a high-end gift shop, catering to delicate customers, they're running an auto-repair shop and are damn good at what they do. If they're not smiling to your satisfaction, deal with it. They take care of business and help you out when you need it. I'm giving them five stars. SECOND EXPERIENCE: Once again, Murray's Auto provided honest, efficient and reliable service. Took my car in for brake work since I could hear the grinding noise. Figured it would be a fortune because the rotors would most likely have to be replaced too since it sounded like the pads were completely gone. Got a call within an hour of dropping it off that the pads were fine but they just happened to be noisy. They charged me for an oil change and labor for looking at the pads and I drove my car away with the whole thing costing less than a hundred bucks. You probably don't have to guess what other mechanic outfits might have done in this scenario (which is why I always ask to have the old parts when they're done for inspection). None of that is necessary at Murray's because they really are in business to help people get back on the road. They're mechanics, and damn good ones, not a bunch of guys looking to make a quick buck. Would never take my car anywhere else. read more

I honestly don't know how to thank all the people at Murray's enough! Short version of my sob story is I recently graduated from college, moved to the area all on my own and literally JUST started a new job, so I'm basically living penny to penny. Of course, my car broke down and it was a serious issue... about $500 to fix. Also, I need my car in order to commute to work so it was imperative that I had it. They understood my dilemma and worked with me so I could pay the fixes off. This is kindness and compassion that I had never expected from mechanics but I am so thankful I went here. I suggest Murray's to anyone. Not only was the service great, but my car is working wonderfully! read more

Murray's is incredibly ethical and trustworthy. Last year I took my car in, looking to repair a window at an estimated cost of $400. They took the time to look up my car, and told me my model was covered under a recall. They could have done the work and charged me the money, but they suggested I get it done at the dealer for free instead. When the dealer didn't pan out (the car had been mistreated under a previous owner) they came in at hundreds of dollars cheaper than other options. It worked and my car passed safety inspection. Just yesterday I took my car in to get checked over at 200,000 miles. I thought I was due for new brake pads or tires. They looked at them both and told me the level of wear on them. They didn't think I should get them yet. This is just another example of a time they could have charged me, but took care of me instead. I trust them immensely. I have been there 6 or 7 times over the past four years, and I'll keep going here for years to come. I also like that they make it easy for me to pay by phone and pick up my car after work. As a teacher, I can't leave during the day, and the after-hours pickup has been helpful. I know they offer rides to close locations as well once you've dropped off your vehicle. Really excellent customer service. read more

These guys are the best! This is only shop I would let service/work on my '02 Miata, including the local Mazda dealerships. The shuttle driver will take you to the Metro or back home if you're not too far. Call ahead and get in EARLY if you want to wait while they do an oil change; also when they say they close at 6PM they mean 6PM, so plan accordingly if you need to pick up your wheels. If you need to keep an older, high mileage car going for a while more, you'll get good advice here, with no BS. I've heard them tell other customers flat out when something is no longer worth repairing. read more

Murray's auto clinic just fixed my AC and it now works like charm. They ended up changing a part instead of the entire compressor as the dealer had recommended. This means more than $1,000 saved. It's really refreshing to see folks who are so honest and professional. I very highly recommend Murray's. I would not go anywhere else. read more

Fast, friendly, efficient, and affordable service. I went in with a screw in my tire (no appointment) and it was fixed 30 minutes later for $10. It was the kind of pleasant surprise that rarely comes with car trouble. While I was waiting, I observed that they were pretty organized despite the fact that they were very busy (many cars outside). They had many people working (everyone actually working not just waiting around) which is probably why they were able to fix my problem so quickly. I doubt I'll ever go anywhere else. read more

Diagnostic fees, inspections, and oil change costs are higher than average, but when it comes to larger issues, I have found my trusted mechanics at Murray's. Started when I went to them for a second opinion early on and they quoted me $300 less on a big job than Meineke did. I'm always satisfied with the result, and if they diagnose an issue and replace a part, they will often show you the broken / removed part. They are efficient but will take their time explaining concerns or fixes with you. The staff is generally friendly - there is a guy at the shop who can be pretty brusque /gruff, but he is still helpful and takes care of business. I don't need much else when it comes to car repair. Recently took my car in for loud rumbling / vibration, and they noticed & replaced a bad engine mount. Quoted me a fair price for the one, but they later noticed that a second mount was busted and the third could also use replacing. This was frustrating news to hear for both financial reasons and because I was without a vehicle for an unexpected extra day, but that is life when you have a car that has been smacked around by a decade's worth of potholes. Ultimately I just appreciated that they handled it thoroughly and fairly (came down on cost a bit as an apology for not catching the need to replace all three mounts sooner). Now my car is running beautifully smooth - I had almost forgotten how quietly the engine should run... read more

I can't praise Murray's enough! Professional, friendly, fast. The place was busy, but they fit me right in when I needed a flat tire repaired. They walked out to my car, checked the flat in the trunk, found that I had driven over a nail, and told me that it was too new to replace so they were going to patch it up. Being a female who knows nothing about cars and was ready to drop $ on a new tire, I was pleasantly surprised about their honesty. They even did the patch free of charge! I would highly recommend this place to anyone. But I'll make an appointment next time -- they are super busy (and with good reason!). read more

Straight shooters, absolutely honest. I've been to Murray's for a variety of things in the past year: breaks, oil change, and several larger fixes. They have always been honest to the point of telling me that I didn't need services that I thought I did, for which they could have easily billed me. Great shuttle service, courteous staff. I can not recommended highly enough! read more

Good in a pinch...but if you're looking for that human touch, go somewhere else. Bedside manner sorely lacking. A certain person there is a real **s. I needed help and concluded that they really don't want my business....so I'm taking it somewhere else. See previous reviews mentioning empathy.... "you're as cold as ice...you're willing to sacrifice...." MY BUSINESS. (singin') read more

Honest, competent, thorough and fast. Just a solid, no nonsense auto shop that does the job right.

I sent an email inquiring about having my vehicle serviced and received a reply within the hour. I was told to bring my 2014 MB 250CLA in that week at 0800 hrs to have the 20,000 mi service done. An hour later I was walking out and paid $70 less than I would have paid at the dealer. This shop is professional and they don't overcharge or haggle you into having services done that are not needed. I will definitely come here again. read more

Love this place! I went in with what I thought was a major transmission problem, they took a look at it, figured out how the problem could be fixed without an expensive repair and did the fix for $100. it is unheard of in my experience to walk out of a shop paying less than $300. This place is great. read more

Murray's always is fair and honest with me and does the work that I can afford, telling me what can wait a little longer to be repaired so that I know what I need for my car to be safe and run well. I always receive personal attention and respect. read more

I don't have one good thing to say about Murray's; I have nearly 40 years and 8 cars' worth of good things to say about Murray's! They have been great diagnosticians for the assorted vague and intermittent symptoms that invariably manifest themselves in aging cars; their mechanics know their business, they do good work, and frequently offer options for addressing a problem based on cost, age of car, and the type of use it gets; and they have been trusted advisors when we've had them check out a "new" used car or asked them whether we should forego an expensive repair and replace an old car. Finally, everyone connected with the business has been unfailingly courteous, fair, honest and has given great customer service. On a scale of 1-5 stars, I'd give them 6 stars! read more

We're very happy with the service. These guys have great, very depandable, right on point and honest mechanics...We're customers for life now. Thank you, thank you very much...We're bringing our other car next month read more

As soon as you walk in, you will be greeted by rude staff not willing to listen to the entire story. The car was dropped off and I was told they will call when it is ready. After waiting, i was called in only to be told there is nothing they can do and charging me with a hefty "diagnostic fee" for literally zero work done on the car. After trying to understand what the next steps should be, the manager and staff worker tried rushing me out the store. Very unprofessional and inappropriate. Would not recommend anyone there. read more